Chase Buchanan, Twickenham Sales and Lettings reviews

★★★★★ 5/5

Trustpilot

Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

Google

Best estate agency I have ever worked with. Kristian has been extremely helpful and always responsive to any questions. Thank you so much Kristian and rest of the team! I would highly recommend Chase Buchanan Twickenham to any first time buyers.

Nuve · 15 November 2025

★★★★★ 5/5

Trustpilot

I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025

★★★★★ 5/5

Trustpilot

Appointing a managing agent takes the…

Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.

Alison · 19 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Agent

Chris at Chase Buchanan has given us fantastic service from start to finish. He guided us on price point and clearly knows the market very well. 2 of the properties we gave Chris were under offer within a week of going on the market and one of them went under offer within 24 hours. Chris has always been super responsive and should we have any other properties in Exeter to sell, he will be our first call.

Simone · 21 August 2024

★★★★★ 5/5

Trustpilot

Very Efficient!

Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!

Jay · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service from Chase Buchanan

Great service from Chase Buchanan. We are very pleased that everything was accommodated on time , made the purchase of our first home easy as they explained every detail to us throughout the whole process. Exact timeline was followed and we wouldn’t change anything. Special thanks to Adele Basma as she was there for us from the beginning being truthful and fast paced. Thank you everyone for the excellent work!! Highly recommended!

Dori · 29 October 2024

★★★★★ 5/5

Trustpilot

Extremely highly recommended

We were going to shop around for an estate agent, but after meeting Amanda our minds were immediately made up to proceed with Chase Buchanan. We were so pleased we did and both Amanda and Chloe were lovely to deal with throughout the process. They totally delivered on the service that was promised. A consistently efficient, communicative and friendly service from start to finish. We are delighted to have bought our new home, but I might actually miss Amanda and Chloe a bit!

AbiV · 21 August 2025

★★★★★ 5/5

Trustpilot

Efficient and responsive service

Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.

Margaret · 26 January 2026

★★★★★ 5/5

Trustpilot

I had such a lovely experience with…

I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!

Cindy · 15 September 2026

★★★★★ 5/5

Trustpilot

My property Manager George has been…

My property Manager George has been excellent in terms of pro-actively sorting out a serious drainage problem at the flat that I own, Co-ordinating and communicating with myself, the tenant, First Port and a loss adjuster as this matter has had to go to insurance. The process is still continuing and George is still working on this for me and I have the confidence to feel that he will bring it to a satisfactory conclusion soon.

Linda · 22 July 2024

★★★★★ 5/5

Trustpilot

Tenacious and reliable

The team at Chase Buchanan worked hard to push our sale and purchase through. They dealt well with several curve balls and a really tricky housing market with tenacity. Thank you Adele, Kris and Anna!

Liz · 4 December 2025

★★★★★ 5/5

Trustpilot

House hunting can be an overwhelming…

House hunting can be an overwhelming and stressful.Thanks to Laura Burford, we found a home we absolutely love, and the entire process was far smoother than we ever anticipated. If you’re looking for someone who genuinely cares about helping you find the right home and makes the journey as stress-free as possible, I highly recommend her. She is a true professional and a joy to work with!

Nicole · 28 November 2024

★★★★★ 5/5

Trustpilot

5 star service

I’ve been very impressed by the team at Chase Buchanan, especially Anna and Adele. Within 1 week they secured 7 offers on my house, one of which was £15,000 over asking price. The conveyancing process was challenging due to a restriction on the title deeds and some stringent mortgage conditions, but Adele went above and beyond to get the sale over the line. I would highly recommend!

Natasha · 26 November 2024

★★★★★ 5/5

Google

We just purchased our first family home though Chase Buchanan! From the first viewing up until completion, Candace Cherry went above and beyond in supporting and advocating for us at all stages of the process. We can't recommend her highly enough.

Shalini · 1 October 2025

★★★★★ 1/5

Trustpilot

Beware Landlords: Chase Buchanan Refuse to release tenant IDs to Landlord

Chase Buchanan recently purchase Fidelis in Bath. An estate agent I used back since 2015 with great pleasure.Fidelis was well run, with excellent staff.Recently they have been taken over by Chase Buchanan of the Campions group.I used their let only service recently to relet my property, and have been astounded by their incompetence.It is frankly dangerous to landlords.Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory.This makes it impossible for me to:1. claim against any future damage as it cannot be demonstrated2. claim against any person as they cannot be identified.Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them.This was after taking 3 months to relet the central bath property.I urge fellow landlords to look elsewhere following this merger.

Wolf · 18 March 2024

★★★★★ 5/5

Trustpilot

We have received an outstanding service…

We have received an outstanding service when renting a property in the Richmond area through Pippa & the team.The real differentiating factor (compared to other lettings agents) is that from start to finish everything that we have agreed on have been respected throughout the whole renting process (removal of items from the property, cleaning standards, timeline, etc.). They have also been really responsive!They really do care about all of the tenants' needs which makes the service exceptional as a whole! Thank you very much for the great renting experience. A special thanks to Pippa who's super professional.

Aron · 16 March 2024

★★★★★ 4/5

Trustpilot

I rent out a property in Twickenham…

I rent out a property in Twickenham managed by the local office of Chase Buchanan. Their management service is very good, with regular communication on the status of the let and a fair representation of the landlord's and tenant's interests. Georgina and her colleagues do a great job and I would recommend Chase Buchanan Twickenham to anyone needing estate agent services in the area.

Neil · 14 April 2026

★★★★★ 5/5

Trustpilot

Extremely happy with Chase Buchanan and…

Extremely happy with Chase Buchanan and how quickly and professionally they helped me to let out my home. I was nervous at first letting out the home that I have lived in for 25 years, but they made the whole process so easy and straight forward.Aiden and his team were always there to advise and talk me through everything, it was clear they wanted me to feel comfortable throughout and kept me up to date with potential tenants. Extremely professional and friendly, they were all a real pleasure to deal with.We have lovely new tenants now and are over the moon we decided to go with Chase!

Benjamin · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent Experience

I am writing this review to express my utmost satisfaction with the services provided by Aiden at Chase as a landlord. As someone who has been involved in property management for several years, I can confidently say that working with Aiden has been a breath of fresh air.From the very beginning Aiden demonstrated a high level of professionalism and expertise. They took the time to understand my specific requirements and provided valuable insights and guidance on market trends, rental values, and property maintenance. Their knowledge of the local market was evident, as they were able to attract quality tenants and secure favorable rental agreements.The team at Chase exhibited exceptional communication skills throughout our collaboration. They kept me informed about the progress of each rental application, promptly responded to any queries or concerns I had, and provided detailed feedback from property viewings. Their attention to detail in screening potential tenants and conducting thorough reference checks gave me peace of mind knowing that my property was in good hands.One aspect that truly impressed me about Aiden was their commitment to maintaining a positive relationship between landlords and tenants. They acted as a reliable mediator, ensuring that any issues or conflicts were resolved promptly and effectively. This level of professionalism and dedication to customer satisfaction is outstanding.I would highly recommend Aide. to any landlord in search of a reliable and trustworthy lettings agent. Their professionalism, expertise, and commitment to providing excellent service make them a valuable asset for any property owner. I am grateful for their efforts in managing my property and look forward to continuing our successful partnership in the future.

Reviewer · 26 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend. Kris Elgar has been wonderful all the way through the process, really patient with my constant questions! Our flat was not the easiest to sell but Chase took over after 10 weeks with another agent and within 4 weeks the offer came in! Thank you to Tom,Adele and Anna for all their help with viewings as well.

Katie · 6 February 2025

★★★★★ 5/5

Trustpilot

Professional, Patient & Understanding

Our property sales process proved to be a rather drawn-out affair, not because of Chase Buchanan but more due to a previous estate agents advice, which resulted in our decision to change to Chase Buchanan. If only we had appointed the Teddington team consisting of John, Rodney & Kim from the start. The team were very professional throughout, very patient and understanding of our needs. I couldn’t recommend them more, extremely approachable, knowledgeable, always took my many calls, and willing to spend time with their vendors so the suitable type of buyer viewed the property.

Blair · 27 November 2025

★★★★★ 5/5

Trustpilot

Excellent support and service from the…

Excellent support and service from the Plymouth office on the sale of our Rental Property. Stephen Southcott was with us every step of the way, including tracking down the leaseholder so we could complete the sale. We can't thank him enough. Our property has been managed by this office for many years and Stephen was typical of the excellent support and service we have always received. Sad to say goodbye to them.

Sally · 5 July 2024