Trusted Agent profile · Rhyl
★★★★★
2,164 reviews across 3 platforms
90 High Street, Rhyl, LL18 1UB
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Rhyl, at 90 High Street, is rated 3.8 out of 5 across 2,164 reviews on three platforms, including 234 Google reviews rated 4.7.
234
Reviews on Google
This office
5
Reviews on Facebook
This office
1,925
Reviews on Trustpilot
Business-wide
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Every review we hold for the Rhyl office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Tom and his team in our recent purchase. First time buyers with plenty of questions and concerns and Tom was fantastic throughout. Him and his team went above and beyond on several occasions for myself and my partner. Made to feel like no question was too stupid and no ask was too much. Also managed to get us in a few weeks before Christmas which was perfect for us and our young family. Highly recommend this branch, thanks Tom and team ! 🥂
5/5
GoogleWe recently went to rent a property through Reeds Rains. Our point of call was Joe in the office who we believe is the Lettings Manager. We initially chose a rental property through them, unfortunately it came to 48 hours before move in when an unexpected turn came about and we were unable to rent the property. However, Joe found a property for us straight away and not only was it a better property it was more suitable to what we needed. Of course, we didn't expect he could get this property ready for us in 24 hours. However, he assured us that he would work as quickly as possible to get us into our new home in time. We moved in 24 hours later and we couldn't be happier. We want to thank Reeds Rains Lettings and especially Joe for providing a great service to us. Highly recommended for tenants & landlords.
5/5
GoogleWhen deciding on an agent to sell my home, I decided to invite a total of three agents out and after hearing the thoughts of all three, I decided to instruct Reeds Rains. On the valuation Tom came across the more professional, telling me what the realistic price I would achieve but then advising a price for marketing and his reasons why. Tom also advised how he likes the branch to use a proactive approach to the marketing & sale of a property which proved true as I received an offer that was acceptable to me within 3 weeks. Throughout the process of the sale the whole team at Reeds Rains were always available on the phone or email, constantly kept me up to date with where the sale was at and always helped me with any issues I had, including helping me through some of the legal paperwork given to me by my solicitor. I cannot advise enough for people to use the services of Reeds Rains, the whole process from beginning to end was exceptional and well worth a 5 star review. Thank you again to Tom and his team!!!
5/5
Trustpilotselling during Covid…
I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!
5/5
TrustpilotMatt at Reeds Rains Portishead was so…
Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x
1/5
TrustpilotPremium price but not premium service - Holderness Road, Hull branch
This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.
5/5
Trustpilot5 Stars all the way for the staff at…
5 Stars all the way for the staff at the Wilmslow branchMy property is currently sold STC with Reeds Rains and I'm purchasing my next property through them too... I must say their service is very professional, friendly and prompt, the staff cannot do enough for you! Everything is explained which is great with no hidden agendas.. An amazing service and highly recommended!!!
5/5
TrustpilotProfessional
Professional, helpful service and the house was sold quickly!
We're glad you were happy with our helpful service and quick sale. Thank you for your positive feedback; it means a lot to us. Regards, Reeds Rains
5/5
GoogleThe service I have received from Reeds Rains has been outstanding. Katie has been excellent throughout our new home process and constantly made me feel at ease. The journey has been a pleasure and the communication has been excellent. Would recommend Reeds Rains to everyone. Thank you again ❤️
1/5
TrustpilotUseless
Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotOur family moved into a rented property…
Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.
Hi there, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
5/5
TrustpilotAmazing service from the Reeds Rains team in Scarborough
The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!
1/5
TrustpilotAppalling service at an important time.
After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.
Hi Sharon, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotWhat an appalling company
What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotReeds Rains Ashton under Lyne branch…
Reeds Rains Ashton under Lyne branch always contact me promptly when i contact them, all their staff are polite and helpful.
We're happy to hear that our team is helpful and promptly responds to your inquiries. We appreciate you taking the time to share your positive experience. Regards, Reeds Rains
5/5
TrustpilotVery friendly and professional service
Very friendly and professional service. Definitely recommend
5/5
TrustpilotLaura provided an excellent service
Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!
5/5
TrustpilotExcellent communication and efficiency…
Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne
5/5
TrustpilotPut my house on the market before with…
Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.
We're so happy to hear that you had a positive experience selling your home with us. We understand how stressful selling a home can be, and we're thrilled that we were able to help you find a buyer quickly and move on to your next chapter. Thank you for choosing us and for your kind words.
5/5
Trustpilot5 stars!
My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.
1/5
TrustpilotAwful service
Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!
1/5
TrustpilotTaken the wrong amount and won't give me my money back.
My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.
We appreciate you bringing this to our attention. We're sorry to hear about the incorrect direct debit and the difficulties you've faced in resolving this. We have sent a further information request, could you let us know the branch you have been dealing with in one of the fields or updating your review with the branch location. This way we can contact the branch and look into this for you. Thank you again, Regards, Reeds Rains
5/5
TrustpilotMr and Mrrs Quintas
Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone
Hello Mr and Mrs Quintas - Thank you for taking the time to leave a positive review. We are glad our team provided you both with a great service.Many thanks,Reeds Rains
2/5
TrustpilotAvoid Reeds Rains if possible - exploitative, disorganised and stressful
We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.
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