Reeds Rains reviews in Rhyl

★★★★★ 5/5

Trustpilot

Sold in a month

House was on the market just over a month, we were kept informed every step of the way

Ms · 10 October 2024

★★★★★ 1/5

Trustpilot

Advised terribly

Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...

Customer · 25 October 2022

★★★★★ 5/5

Trustpilot

The entire team at Crossgates were…

The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.

Dave · 23 October 2022

★★★★★ 1/5

Trustpilot

Very cumbersome process

This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff

Fadeke · 6 October 2024

★★★★★ 5/5

Trustpilot

Everyone at Reeds Rain’s is so helpful

Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.

BAYS · 10 March 2026

★★★★★ 5/5

Google

Reeds Rain is a professional and very proactive organization

Dele · 17 January 2026

★★★★★ 5/5

Google

Although I only did telephone calls and emails to the office about our house sale the service was exceptional. Tom, you helped enormously, many, many thanks. Derry, thank you for helping with all sorts. I've never experienced such an easy way to sell a house especially one with such complications as ours. I don't know if all Reeds Rains staff in other areas are as good, but I'd recommend Rhyl office always.

Jenny · 16 June 2023

★★★★★ 5/5

Trustpilot

Professional service from all staff in…

Professional service from all staff in the sale of the property

Jayne · 8 May 2026

★★★★★ 5/5

Google

Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 16 June 2022

★★★★★ 5/5

Trustpilot

Just recently signed up with Reeds…

Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process

Mrs · 4 March 2026

★★★★★ 5/5

Google

From our first contact with Leah at Reeds Rains right through to completion on our new home, the support and assistance we had was exemplary. They arranged access to the property for us to take measurements etc and were most helpful at all times. I would be happy to recommend Leah and the team at Reeds Rains and would definitely use them again.

Margaret · 17 January 2024

★★★★★ 1/5

Trustpilot

Absolutely furious lied to and ignored

Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails

Miss · 2 October 2024

★★★★★ 5/5

Trustpilot

Richard has been very informative about…

Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel

Mr · 28 August 2024

★★★★★ 5/5

Trustpilot

I purchased my first Home with Reeds…

I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)

PD · 8 December 2022

★★★★★ 5/5

Google

We have always used Reeds Rains when selling our home,and have always received a professional, friendly service.Just recently we sold with Reeds Rains in Rhyl,and once again pleased with the level of service offered by Tom and Leah.Despite difficulties, with their help,we got there in the end!!Thank you !!

Maria · 3 May 2025

★★★★★ 5/5

Trustpilot

Everything You Need, in Selling a Property

Staff are friendly, helpful and work as an efficient, professional team.

Mrs · 29 April 2026

★★★★★ 1/5

Trustpilot

Still have received my deposit after 3…

Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma

Noma · 8 December 2023

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023

★★★★★ 5/5

Google

Big thank you to Katie for always helping us with any queries we need and helping us through the last 3 years renting and now with our hopefully forever home. Highly recommend this Rhyl Branch. Jordan has also been very helpful. Thank you again😄

Emma · 2 December 2024

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional service…

Very helpful and professional service thank you. 😊

MR · 14 May 2026

★★★★★ 5/5

Google

Great estate agents! From start to finish, the whole team were brilliant. Very good with communication and assisting us buying our property and Katie and Jordan were of great assistance in helping us find suitable tenants and the letting aspects. Highly recommend!!

David · 19 December 2024

★★★★★ 5/5

Trustpilot

Excellent service.

I can’t express enough how pleased we have been with the service we were given by Reedsrains estate agents during the sale of our house. They were always so friendly and ready to answer any questions we had. Sue was so lovely even rang to say we had sold it felt really personal. I would definitely recommend there services thanks again Reedsrains.

Gillian · 20 September 2018