Trusted Agent profile · Retford
★★★★★
1,391 reviews across 2 platforms
Grove Street, Retford, DN22 6JR
William H Brown's office in Retford, at Grove Street, is rated 2.5 out of 5 across 1,391 reviews on two platforms, including 206 Google reviews rated 4.9.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
GoogleRobbie was outstanding with great in-depth knowledge and extremely professional at all times. It was so easy to communicate with him, he always got back to you and kept to his words. The rest of the team Ashley was positive and provided an extremely great service all round. I would definitely recommend this Estate Agent. Has to be the best in Retford Good honest professional staff.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWilliam H Brown in howden.
William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.
5/5
GoogleWe used William h brown in Retford for the sale of our house and they have been great! It hasn’t been the easiest sale of the century mainly due to covid19 restrictions but I have to say that with all the stress and delays Robbie has always helped us along by his professionalism , his willing to help and his positive attitude which gave us confidence throughout. I would say I would definitely use William H Brown again but I will be leaving this house in a box so unfortunately that won’t happen :) Summary - If Carlsberg made decent, honest and reliable estate agents .. William H Brown in Retford are it 👍🏻PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhat a team! It was Robbie's confidence and enthusiasm for my property when he first came to view that convinced me to go with them. This was my first experience of moving without my husband alongside, but they promised to hold my hand throughout and to deal with any paperwork/phone calls that I found daunting. Sarah has been a star and has supported me through it all. It hasn't been the smoothest of sales but all the team have always been at the other end of the phone to listen and encourage. Unlike many other agents, they will do their utmost to find out what's happening further along the chain, and their link with Tilly, Bailey and Irvine makes for very quick, efficient conveyancing and I felt it was well worth any extra money it cost to use them in conjunction with William H Brown. Just a shame the rest of the chain didn't use them !!
5/5
GoogleI'm the last person who would have given a positive review of an estate agent but for the first time ever I have nothing but praise for the hard work and effort from the team in the Retford branch of William H Brown. Robbie was a true professional and worked hard to get potential buyers to view the house and finding us our buyer. His colleagues were equally as professional and helpful. Would highly recommend this estate agents. Great service.
5/5
GoogleMortgage application service for second home: Grace was very professional and helpful throughout the whole process. Anybody putting their house up for sale and subsequently requiring a Mortgage, I strongly advise taking up the lifetime mortgage service. The service and package offered should actually pay for itself (reduced agency fees and ongoing/Lifetime mortgage services). The whole process was very straightforward and stress-less, during these difficult times. Our house has also just gone on the Market: Robbie has gone above and beyond with the service and advice received. So, hoping I can update my review soon with positive news on a sale!!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotI’ll let my review speak for itself.
Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.
1/5
TrustpilotWorst estate agency in England
Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
5/5
GoogleTom was extremely helpful when I went in for mortgage advice he went above and beyond when I asked about a 10% mortgage
1/5
TrustpilotWilliam H Brown took over the letting…
William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
5/5
GoogleI purchased through William H. Brown in Retford and have only praise for this branch. All were marvellous and extremely professional. Nothing ever felt like it was too much trouble and I was never made to feel like a question was silly or a nuisance (lived out of the area, so this level of advice and assistance was especially appreciated). Special thanks particularly to Sarah, who was a complete star from start to finish, and also to Robbie and Freya who also dealt with my queries and advised me wonderfully.
5/5
GoogleGRACE KITCHING at William h Brown in Retford is in my opinion the finest Independent Financial Advisors that I have ever had the pleasure to deal with. Friendly, professional and caring. Every case is treated individually and given this young ladies undivided attention, nothing is too much trouble and everything done with a smile. I think ive had the fastest completion for a Re Mortgage ever simply because Grace took it upon herself to speed up the process knowing how much this mattered to me and my young son. I do hope William H Brown know what a diamond they have in this young lady and the rare talent she possesses. Thank you Grace from the bottom of my heart as you said I now have an amazing "new start" with my young son x
5/5
GoogleI would just like to say that i couldn't fault the house buying process from William H Brown. From putting in my offer to sorting out my mortgage with Grace Kitchen mortage advisor, it was not stressful at all. And communication between all parties was exceptional .Grace always answered all my emails and questions, very prompt and nothing was too much trouble. They even helped with my solicitors paper work and forward all the paperwork for me ,so it saved me a job aswell. So overall top service provided and i would highly recommend Grace Kitchen as a top mortage Advisor. Well done and thankyou Gary neumann and Shelley cox.
5/5
GoogleGrace Kitching was absolutely amazing! She provided an excellent service. Being a first time buyer me and my boyfriend came to her knowing nothing but she looked after us so well from start to finish. She made the process of buying a house a lot less stressful and turned it into a lovely experience, especially with it being our first house! She always kept us updated and was always sure to respond to our emails and calls no matter what time of day. Nothing was ever too much trouble for her!
5/5
GoogleGrace was fantastic, one of the best mortgage advisors that I've ever dealt with, and I highly recommend her. She's very supportive and totally focused on making sure that you, as the customer, receive the best possible advice and service at all times - as well as keeping you informed on progress and making sure that things run as smoothly as possible. Her knowledge of mortgage products is excellent and she goes the extra mile to make sure that she gets the best deal for her clients and that they're happy during the process. I'm very pleased that we had Grace in charge of our remortgage as she made the whole process painless; which was a very pleasant surprise!
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
5/5
GoogleVery happy with the Branch and the service I've received. Robbie has been consistently on the ball with all matters. No request has been too small and I appreciate everything they have done to facilitate the purchase at what has been a very difficult time.
Thanks for giving our William H Brown Retford Team a five-star review. If we can help with anything else please give us a call.
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
5/5
GoogleReally easy and polite to deal with, it was a pleasure dealing with Elizabeth. Would highly recommend this estate agent.
Thank you for the wonderful review! We strive to provide our clients with excellent customer service and we're delighted to hear that you had a positive experience with our agent Elizabeth. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
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