Trusted Agent profile · Retford
★★★★★
1,415 reviews across 2 platforms
10-12 Grove Street, Retford, DN22 6JR, DN22 6JR
William H Brown's office in Retford, at 10-12 Grove Street, is rated 2.5 out of 5 across 1,415 reviews on two platforms, including 211 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. William H Brown Retford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Retford.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and speedy process
Steve and Courtney from the Stevenage branch have been actual lifesavers. Their continued patience and willingness to help has made a very daunting and stressful move all the more worth it for me. Nothing but praise for this team, they're wonderful!
5/5
Trustpilota good team.. highly recommended.
we've used the professional services of this company in Dovercourt Bay and we have zero complaints...all good.. special mention to David Coates...
1/5
TrustpilotRegretted signing the contract. Beware!
Signed up to sell house with William H Brown and regretted it. For some reason the Branch i was dealing with took it upon themselves to string me along for 6 months. In short, the property never went 'live'. No For Sale sign, no photo's online. I got the impression they worked in their own bubble, and took on the business to possibly stop me going elsewhere. Beware!
1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
5/5
GoogleGrace has been fab supporting us through our first house purchase. She responded quickly to our many questions and kept us updated.
1/5
TrustpilotIt's like dealing with 2nd hand car…
It's like dealing with 2nd hand car sales, all promises, pressures and disappearing acts.Avoid these..... there are far more open and communicative estate agents out there.
1/5
TrustpilotStaffs of William H Brown (a division…
Staffs of William H Brown (a division of Sequence Ltd) are full of bullies and harassers with no sense of good customer's value. Thye breached my confidentiality which had caused me and my family serious emotional distress but when I raised compalint, everyone began denying claiming that it wasn't them and niot investigation has been provided to support that it was actually investigated, no interview had been granted in person. Too bad.
1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
5/5
GoogleVery professional service from Grace and the team in the office ,nothing to much trouble .Communicated very well with us throughout the sale,i would highly recommend
1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
5/5
GoogleGrace helped me with remortgaging, it was my first time so I had a few questions but she's always been more than happy to help and if she hasn't been available for whatever reason, James, or whoever else was at the Retford branch have all been brilliant. I'd recommend them to anyone, especially first time buyers or people new to re-mortgaging since everyone has a lot of time for you. 5* service!
5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
TrustpilotMy experience with the corby branch of…
My experience with the corby branch of William H Brown was a good experience.
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
5/5
GoogleRobbie and Ash are AMAZING!!! They are so patient and professional, I will never use another estate agent, they have guided us and advise as required and answered all our questions. We really can’t thank them enough for everything they have done ♥️
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GoogleDealing with Grace has been a pleasure. She is a lovely, friendly person who solved our query promptly and professionally. Would definitely recommend
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
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Tell us what you need and we'll put you in touch. William H Brown Retford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Retford.
