Together Homes Retford reviews

★★★★★ 1/5

Trustpilot

Good homes / execrable customer service!

Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!

G · 18 February 2018

★★★★★ 1/5

Trustpilot

Worst ever experience, avoid

Worst ever experience,1- first they let us move in once even the building mot ready.2-from first day lift is not working till now.3- flooring is came off .4- appliances was not given what we agree.5- boiler start making noise.6- paint start to came off.7- main door alighment problem.8- my car damaged due to thier building work.9- doesn't care of health and safty.10- water start leak under the flooring .In first month we start facing this problem not sure how this will go later .

Shahzad · 3 February 2018

★★★★★ 1/5

Trustpilot

Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017

★★★★★ 1/5

Trustpilot

Worst house builders and customer …

Worst house builders and customer service!!!Moved into the property 2014 and I am still waiting for repairs to be completed. Some I have had to do myself including leaks, broken bolier and heating system - promised a cheque in may for this - still waiting. Last communication i had was from the wonderful J Jones to say that my replacement door had been ordered and would be ready to be fitted 4/9/17 - guess what I am still waiting and my emails/ Calls are being ignored. Leaking door, damaged floors, leaking taps, bodged repairs, loose shower, broken shower screen, drafty windows and loose patio doors - I could be here all day listing the problems and no resolutions.Overall this company and customer service is a disgrace - they need to take a good look at their staff and the way they speak to customers. Also there are certain private individual companies that seem to do a lot of work for this company and how they still get work is beyond me as the workmanship is shoddy. Must be those back handers is all I am saying. Even the big manager is ignoring complaints and requests!!! I will not back down and I will make sure all over social media that people know how they operate and not to buy their properties. Leaflets will be given out on their development sitesA very angry customer!!!!

Karen · 22 September 2017

★★★★★ 1/5

Trustpilot

you bought the house

The linden homes experience is disgraceful, customer service consists of blame the buyer and play the victim. I have never had such poor relations with a company that will use any trick in the book to not accept any responsibility for their shoddy work, even when nhbc agree with the poor standards they just simply ignore the report and turn it around to being minor faults that somehow you imagined. They try to enforce a two weeks deadline for reporting faults to start with and then claim that you must have damaged the property after that deadline. The most important thing you will buy in your life and then put through the mill for being so gullible, what happened to giving the customer a decent service? a fantasy at linden.

Rob · 15 September 2017

★★★★★ 4/5

Trustpilot

Very polite, good after sales

Sales staff and site manager very friendly and approachable. Contacted by after sales customer support within 1 week of moving in to check on problems. Quality of components and fittings generally pretty good. Only relatively minor snags found: sales staff and site manager performed snagging list after two weeks and seem to be willing to deal with them - time will tell if they live up to their promises. Overall design of home is excellent and well thought out (e.g. light & spacious, good modern layout, plenty & well placed power & TV/phone sockets etc). So far found LH a pleasure to deal with. The reason for the 4 stars is because whilst the snags are generally minor, most are things that ought to have been spotted & resolved by LH before moving in (e.g. missing runner in shower screen). Otherwise I have found the situation to be the complete opposite of the horror stories found on this and other review sites (this of course is only my own personal experience).

Wybird666 · 11 September 2017

★★★★★ 1/5

Trustpilot

I would never buy a Lindon build house again...

This company sets up management agreements with a company called Hazelvine Ltd. who, due to the legal structure of these agreements, are able to treat the homeowners very poorly. See the poor reviews for Hazelvine all over the internet. It is impossible to get out of these agreements in many cases. Also, there were loads of issues with the quality of my Lindon build house which I am still correcting at my own cost, and I had many failed promises to call me back about issues when I first bought my property. Once they have your money.....

Craig · 24 August 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Bought a new build almost 2 years ago and filled in our snagging list. 23 months later and they still haven't done anything about our shower that doesn't drain, and our water boiler is missing an important part meaning it breaks down and needs replacing every 6 months (they're covering the repair while we are in the 2 year period, but not installing the vital part!)Their customer service is appalling. I email them, I ring them, I speak to builders on site, and nothing gets done. My emails get ignored (except for the confirmation email to say they've received my email and will respond within the next 7 working days), my calls, if I manage to speak to someone, they promise me they will sort this out for me but nothing changes. I've been to the sales suite and they've given me contact details for specific people in the customer service team, but they ignore me too.I want to submit a complaint, but to submit a complaint you email their customer services team - the same people who are ignoring me already, I doubt sending another email will change anything! They should have a department specifically for complaints, so when you submit a complaint you get to deal with someone other than the people you're complaining about.In just over a month, we will be out of the 2 year period where they are responsible for things that break, and I feel like they're just holding on until that date when they will say that it's no longer their problem. Unfortunately for them I've documented our correspondence and will be taking this further!Buying a home is stressful enough as it is... 2 years later and I have a shower that doesn't drain and intermittent hot water, and all Linden are doing is causing me more stress and frustration.

Ffion · 23 August 2017

★★★★★ 1/5

Trustpilot

Wow - Frosty Much?

Unbelievable that a company with such dreadful reviews would not fix these issues at ground level. Maybe even redressing those reviews so that posters can re upload them.Granted these are a small percentage of the overall sales volume, but they are there and everyone can read them. My experience was similar, yet I did not even get to the sales process. So disenchanted was I with the attitude of the Swindon management. £150,000 + over regional market value equivalent. Wow that is some uplift for a new home.Such a lack of warmth, patience or empathy ...in fact quite a hostile reception. Naturally I would not be spending money with them, let alone making myself mad with their apparent aftersales apathy. People buy from people,It seems to me they are all over first time buyers, help to buy or those who don’t do their local index research, and not so keen to deal with people who do.Despite claiming how fast their development are selling and how in demand they are, I seem to still have around 21 text messages offering me deals, discounts and offers!Wouldn't move my family on the basis of company values alone.

Debbie · 14 August 2017

★★★★★ 1/5

Trustpilot

6 months into our new home at Ensleigh

6 months into our new home at Ensleigh. So far no serious problems but trying to get site manager or anyone to deal with small annoying issues, forget it. You must go through customer care i am told, so we wait a week to put right something that could be dealt with in an hour max. Try to speak to site manager on mobile ( his phone does not work ). Multi million pound company?Steve Sherlock

Steve · 16 January 2020

★★★★★ 1/5

Trustpilot

Where do I begin?

Used one of my parking spaces for storageFence blew down in car park and luckily I was out or it would have landed on my carLost count of defects raised (including a moving wall, knackered floor joists and entire ceilings sagging), but many are still outstanding after over a yearRecent data protection breech where my details were given to a neighbour via emailWindow pane changed with no prior appointment and only my 13 year old autistic son presentParking space not FFP as smaller than all the others and due to being in corner by high fence/wall, cannot be accessed when car park in full occupation Waterlogged garden Floor coverings damaged by contractors Missed appointmentsDire customer service/communication

Lorna · 22 April 2017

★★★★★ 4/5

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Kirkleatham green

Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries

Josh · 19 February 2022

★★★★★ 1/5

Trustpilot

the worst company i have ever delt…

the worst company i have ever delt with, they rush you into everything like selling your house putting reservations down then AFTER tell you the house isn't even built yet and they have no brick layers for foreseeable future, the sales team screams dodgy avoid at all costs, feel like me and my pregnant girlfriend have dodged a big bullet with linden homes never ever will go near them again

Scott · 26 May 2021

★★★★★ 1/5

Trustpilot

Customer service is the worst ever

Customer service is horrible. Forget about getting things sorted with your new house. Site manager and Custom service manager at northstowe are either incompetent or just don't want to help you. Buying a new built from linden is the biggest mistake of my life. Please don't buy from them if you dont want to lose your piece of mind. Don't fall into the trap of the sales team they are all part of it.

Ricky · 2 March 2020

★★★★★ 5/5

Trustpilot

Bishops park bishop Auckland site !!the…

Bishops park bishop Auckland site !!the Linden Home's team on this site are extremely helpful any problems get sorted straight away. I bought a house on this site ,and have only had a couple of problems !! The quality of the house's is 100% good !! I recommend buying a house on this site , it's been a very nice experience buying a house here & moving in. I am one satisfied house buyer

Chris · 27 January 2020

★★★★★ 5/5

Trustpilot

Fantastic family home

Recently brought our beautiful family home from Linden - Cleeve View. Highly recommend them. Excellent service from start to finish with nothing too much trouble. House is stunning.

Chapman · 24 February 2019

★★★★★ 1/5

Trustpilot

Stoneleigh view Kenilworth

Shocking customer service! Non existent . bare faced liars and deceitful with sales particulars not being accurate. Pushy sales staff who String you along and waste your time and then ignore you! The experience has totally put me off buying an overpriced and cheaply built house.. lucky Escape

Marc · 22 September 2023

★★★★★ 1/5

Trustpilot

Stay well clear of this company

Stay well clear of this company. Everyone I speak to on the estate has had enough of them. Shoddy work, crap customer service.Since moving in we have had the entire house re painted, downstairs flooring replaced, back garden needs digging up as it floods, front garden has been laid twice and is still shocking, all of the glass in the windows needs replacing because it’s all scratched. Jus appalling.

Graham · 13 April 2021

★★★★★ 1/5

Trustpilot

poor Housekeeping

I currently live on montbray in Barnstaple a linden home, we are required to pay some sort of maintenance charge for keeping the place neat & tidy whilst I think this is a good idea I don’t like the fact that plants are being planted only to be left to die & at our expense be replanted a couple of weeks later, surely this is a complete waste of our hard earned money .

Debbie · 23 September 2019

★★★★★ 1/5

Trustpilot

Brought a new build 6 years ago now

Brought a new build 6 years ago now, they fitted no vents in the loft and condensation built up. The windows were fitted so bad we had water pouring in and they wanted to hear nothing about it. They also came round and washed everyone's render and left cracks and patches across the whole new estate and have not and will not do anything about it. Never buy from this sub par cowboy built company.

Scott · 12 August 2018

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs! Agreed a price on a new build and accepted a part ex offer on my home(under market value). To then be told house we were reserving was now no longer being marketed. Then received a phone call 48hrs later to say house was re available but at a price increase of £10,000 more than agreed. Totally untrustworthy and underhanded.

Louise · 14 February 2022

★★★★★ 1/5

Trustpilot

Shocking issues with this company

I live near a family who bought a brand new linden home only to find out they were on top of a sewage pumping station the smell was atrocious!!! Linden said they should have known that but hang on you built it and sold it to them!! Why didn’t they fess up and say that prior to the sale! Avoid these barrow boys before you end up losing money and sanity, kids and family.

Grace · 14 February 2019

★★★★★ 1/5

Trustpilot

Poor service.

I want to book an appointment for a property in Manchester, I leave my email and they told me will have reply. So far one week but no update.I call again today and the lady told me can call back later or people will contact me. When I ask her name which I could find her to follow up later. She then dropped the call.

TimTam · 16 August 2021

★★★★★ 2/5

Trustpilot

Poor customer service

I purchased my property 2.5 years ago and during this time the majority of people in my development have had issues with snagging not being resolved, terrible communication and awful customer service.I would encourage you to do your research before considering buying a property from these developers.

Steph · 25 July 2023