Harron Homes Retford reviews

★★★★★ 5/5

Trustpilot

I recently moved in the Forrester's…

I recently moved in the Forrester's View and the house is superb. I have felt comfortable from the move it in date and the site manager Paul has popped around a couple of times to check everything is ok. Ann dealt with my sales order and she was really supportive throughout the whole process. She goes above and beyond and took the stress out of my purchase. Even after moving in she has popped down to check on me and the kids. Just lovely!The house is warm and comfortable. I've found minimal snags and I'm settling in and enjoying the property. The development is beautiful, surrounded my countryside.

Adele · 9 April 2021

★★★★★ 5/5

Trustpilot

I recently moved in the Forrester's…

I recently moved in the Forrester's View and the house is superb. I have felt comfortable from the move it in date and the site manager Paul has popped around a couple of times to check everything is ok. Ann dealt with my sales order and she was really supportive throughout the whole process. She goes above and beyond and took the stress out of my purchase. Even after moving in she has popped down to check on me and the kids. Just lovely!The house is warm and comfortable. I've found minimal snags and I'm settling in and enjoying the property. The development is beautiful, surrounded my countryside.

Delsonite · 9 April 2021

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

Good service all the way through. Hannah in the sales office was always helpful and informative. A few snagging issues as you would expect on moving in, but these have been rectified timely and efficiently by Kev and Paul on site. We love the property and have already settled in well. Many thanks

Carl · 8 February 2024

★★★★★ 1/5

Trustpilot

Over Promise & Under Deliver.

Over Promise & Under Deliver. (Bishop's Glade, Ripon)We have been on a long and arduous journey with the Bishop's Glade site at Ripon and would not recommend anyone else has the displeasure of dealing with this company. Their customer service is non-existent, and they continuously fail to meet every single deadline they have given us. We are now 13 months down the line from beginning our journey and we are still not in our new home, which should have been ready in October 2020. We have been promised time and time again, oh it will be December, or no it'll be January, oh make it February and so on and so forth. For a company who have aspirations of becoming a five-star builder they have much to learn on how to manage the customer's experience. Do not believe the website, we have NOT had regular updates at all. When they were struggling to secure bricklayers for their Boroughbridge and Ripon sites, thus bringing all progress on our build to a standstill, the only reason I learned of this was by seeing their advertisements on social media for bricklayers, rather than communicate these issues with their customers in a transparent fashion.If you want to learn what to expect from Harron then look up Harron Homes Hassle on Facebook and you'll learn what the real customers experience.The only saving grace is that our house, though the slowest built in history, looks like it's been constructed correctly though we are yet to find out as they keep pushing the completion date further back.It's such a shame as the product - the Warkworth design - stands head and shoulders above designs from other developers but the customer service is disappointing, disingenuous and downright derelict!

KMW · 7 April 2021

★★★★★ 1/5

Trustpilot

Too many snags to mention!

Hi Harron Thanks for acknowledging my review. However we are now several weeks on with no plan on when our snagging list will be completed. Is it too much to ask for communication from you to resolve our issues? We moved into our ‘luxury’ home in Feb 2020 at Edenbrook Vale.We initially reserved our plot in November 2018 and we’re advised we would move into our home in June 2019 give or take a month. The reality was they knew we were going to be late moving into our home when we reserved, they were already behind with the build schedule and we moved in 8 months later than our initial completion date. Prior to completion we found Harron difficult to deal with as they didn’t provide accurate build updates, wouldn’t allow us on site and the turnover of staff resulted in poor communication. When we finally got the keys for the house the staff were embarrassed around our ‘journey’ and they handed over a unclean, unfinished house with many, many snags. They never managed to turf our rear garden even though we had paid for it (we’ve had this landscaped now at cost to ourselves) and I’m still waiting for my front garden turf to be laid. We’ve asked for this to be completed more times than I’d like to remember. We’ve got numerous snags outstanding (nearly 100) some small and some larger items such as our luxury £6000 kitchen floor they laid that needs replacing. Every window in my house needs glass replacing due to severe scratches which they knew about but fitted anyway. We’ve completed a number of snags ourselves such as a broken gate and loose banister spindles which came away in my daughters hand. This was quite simply a safety issue with my small children and we were lucky that it didn’t result in any harm coming to them due to shoddy workmanship. We’re now in a situation we’ve been in our home just over 12 months and we can’t get Harron to communicate with us to commit and promise they will complete our home. They don’t answer the phone or respond to emails. They are no longer on site so we can’t contact the site construction team. They have made their own covid policy up which doesn’t actually follow government guidelines but means they won’t complete any work inside peoples homes. We’ve numerous outside snags which could be completed with no risk to anyone but they won’t complete these either. As we have been in our property for so long we find the covid excuses quite simply an ‘excuse’ as there has been the opportunity to complete our snags during the time frame they have had. This company literally does take your money and then ignore you. I don’t know of any other industry where you could get away with selling a faulty product and not provide any after service care. The reviews on trust pilot are strange as they seem to mention the sales team a lot rather than the actually quality of the homes they build. It’s probably due to the chocolates they give you if you write a good review :-)

Laura · 5 April 2021

★★★★★ 1/5

Trustpilot

My worse experience buying a house from…

My worse experience buying a house from harron homes, they just want money off you and after that they don’t care if you are having any issues and it can be from a minor issue to massive issue like roof leaking. 9 months since moved in still having problem after problem but nothing gets sorted

Farooq · 24 December 2023

★★★★★ 5/5

Trustpilot

York Vale Development

I have recently purchased a Harron home on the York Vale development in Howden and just wanted to say how impressed I am with the service from the staff on the site. This was my first experience of buying a new build and once I reserved my property I heard a number of stories about new builds that concerned me HOWEVER the complete opposite was true. I was working to tight deadlines and the site pulled out all the stops to get me into my property in time whilst still maintaining a quality build.I am an exceptionally detailed person and was really pleased that my property had very minimal snags which were dealt with promptly. The site manager in particular is extremely helpful, super responsive and nothing is ever too much trouble.Needless to say that I am extremely pleased with my property and would recommend Harron Homes on the York Vale development.

Della · 30 March 2021

★★★★★ 5/5

Trustpilot

From start to finish our experience has been excellent.

From start to finish our experience of buying a home with Harron has been excellent. After reading some of the reviews on this platform we had our reservations but we’ve been really happy with everything, from the quality of the build to the help from the sales executive Ann and the site managers the whole process has been really easy and just what you would want when buying a new home. I would definitely recommend Harron to family and friends.

Jamie · 27 March 2021

★★★★★ 5/5

Trustpilot

I encountered a wonderful Sales…

I encountered a wonderful Sales Executive by the name of Julia Portington. She was super helpful and provided all the necessary information we needed about the homes we showed interest in. Her experience and knowledge in the market came to bear and this gave us assurance in choosing Harron Homes. Looking forward to getting a new home with this development company!Paul

Paul · 25 July 2023

★★★★★ 1/5

Trustpilot

Morally Bankrupt. Going to the press!

I have just had the unfortunate experience of seeing, first hand, how Harron Homes operates. A site director bullying and insulting a resident literally at the end of their tether dealing with a whole host of issues. Doing so with zero empathy and zero professionalism. Disgusted to say the least.Additional (19/3) I have sent details to Harron about who they need to talk to. Primarily the site manager at Dunsville - Doncaster. I have suggested they look at the deplorable email response by a supposed professional. I have also confirmed I have a direct link to customer experience.Additional (22/3/21 5pm) After sending details of who Harron need to speak to and where they need to investigate, amazingly nothing further.

Dave · 22 March 2021

★★★★★ 5/5

Trustpilot

We are very pleased with our new home

We are very pleased with our new home. The sales staff (Caroline & Angie) have been brilliant. Nothing was ever too much trouble and they were always at the end of the phone or email with our endless questions and queries!Having completed in Feb 21 we are impressed with the way that the site manager has dealt with our few minor snags. He has been very accommodating and understanding also. This was our first experience of buying a new build property and overall we found it straightforward.We would recommend Harron Homes to friends and family!

Nicola · 22 March 2021

★★★★★ 5/5

Trustpilot

Great experience so far at Heritage…

Great experience so far at Heritage Green Chesterfield, plot now reserved thanks to Matt’s patience and guidance.Other sites have been very welcoming when looking the show homes too.

Hania · 17 December 2021

★★★★★ 1/5

Trustpilot

Distress to disabled child acceptable

I have had a site manager basically tell me he's not responding for distress caused to a disabled child during their construction then told me to have a nice day in writing too. Buy from someone more reputable I can't even get an email to Noel Evans so hope this is seen by them and action taken as it's my only hope. I have been asked for a reference number which I don't have not bought a house victim of disability discrimination by a site manager not even discussing possible alternatives email sent to southyorkshire office where they can reply to me

Jill · 19 March 2021

★★★★★ 1/5

Trustpilot

Think Twice!

We moved into our dream home in March last year and were initially impressed with the excellent customer care provided by the sales people, only for this to be short lived. We moved into our property as lock down began and expected that their would be delays, we didn't pester or complain about the lack of contact as we knew the situation was difficult. However one year on and we still haven't had any contact with anyone from the company regarding the snagging that needs doing such as; toilet window sill being smashed and the spotlight never working in the kitchen, not much to complain about really. I have spoken to two site managers who have had no interest in the fact that we have never had anyone look at what we need fixing. We now have birds living in the loft as they left big holes underneath the roof so that they could get in. Our neighbours have had the same problem and after many phone calls they have had their problem sorted. They also mentioned to the people who came to fix this that we were having the same problem too but there response to this was 'well that's their problem to sort out'! We have rand customer services and left several messages to which no one has responded. I am not a person who would normally complain but i would definitely think twice before purchasing from this company again, which is a shame as the house itself is beautiful.

Samantha · 18 March 2021

★★★★★ 5/5

Trustpilot

Highfield Manor, Fixby

We have recently moved into our new home at Highfield Manor, Fixby. Words cannot express how much we love our new property (Warkworth). The finish of the home is amazing, and we have literally struggled to find any of the usual new build snags to mention. The aftercare experience provided by Matt and Nathan (site management) has been absolutely superb! They have regularly called to check on things, making sure we are happy and have settled in ok. Any queries or requests have been actioned straight away, and we can’t thank them enough for the effort they have always shown. This is backed up with the amazing Jane on sales, which evidences what a strong team they have at this site. I cannot recommend buying a home at Highfield manor enough if you’re thinking about doing so. We have been extremely happy with the whole process from start to finish!

Ian · 16 March 2021

★★★★★ 5/5

Trustpilot

Victoria Heights Fixby

Thao · 12 December 2025

★★★★★ 5/5

Trustpilot

The Hawthorns, Carlton

It’s no surprise this is an NHBC award winning site. The move process was so simple in the end I’m not sure why we were worried. From buying off plan through to getting the keys everything happened as it needed to. The design and build quality is fantastic and gives something really special compared to what’s on offer from other builders. Our house is everything we hoped for and more.

AJ · 25 September 2022

★★★★★ 5/5

Trustpilot

An amazing and exciting experience!!

I can’t begin to explain what an amazing experience we have had already with buying our first house together! With it being my first house I wasn’t sure what to expect but Nathan and Jeanette at Heritage Green have made it such a wonderful and exciting experience! Always at the end of the phone if any questions need answering or just ringing to keep you updated, we really couldn’t ask for anything more. We have all the confidence that this will continue until the day we move in and probably after! Thank you again!

Carlaj · 8 March 2021

★★★★★ 5/5

Trustpilot

Highfield Manor - Ingelton

We have very recently moved into our ‘Ingleton’ at the Highfield Manor site. We have experienced moving delays due to external factors but now we’re moved in, we are absolutely delighted with our new home. The finish of the home feels premium and luxury, with all of our pre-build choices included without error. Jane, Debbie (Sales) and Matt (Site Manager) have been a pleasure to deal with and the aftercare since moving in has been top drawer. We have an appointment on Wednesday to address the inevitable snags that come with a new-build. This was organised by Matt without needing to me prompted. Overall we are delighted we chose to move into Highfield Manor!

Luke · 8 March 2021

★★★★★ 5/5

Trustpilot

Welcoming, helpful and knowledgeable sales staff

We have visited the Shipley Lakeside Harron Homes development a number of times and we have always found Charlotte and Amanda extremely welcoming and helpful. They took the time to show us the site and were able to describe in detail the properties currently available. They have thoroughly explained the whole buying process to us and have gone out of their way to answer our questions.

Philippa · 16 February 2023

★★★★★ 1/5

Trustpilot

High Gables - Lies, false promises and a not so luxury home.

Further to my partners review (Joe M - High Gables, Pocklington - Great Expectations, a Greater Disappointment) I feel we owe an update on the situation.At this point we still have: no wifi, no path outside our home (signed off by NHBC to be completed end of Jan 2021), no drainage outside our home and not a single snag touched. Harron arranged a conference call with head of sales, head of customer services and area managers to discuss the matter further. This call advised us that they will update us by end of week after the government announcement (22nd February). We raised how we didn't understand why we had to wait for this announcement as their company policy on tradesmen wasn't following government guidance anyway - what could Boris say that all of a sudden changes their mind. Well, here we are 10 days later with NO update as promised and a home with 350+ snags. Our 2 year warranty is chucked down our throats, which after seeing on here they do not honour anyway gives us zero hope.During this time, our banister, quite literally, fell apart - my partner almost falling down the stair. We had heavily snagged this area 48 hours after completion and still they cannot see how leaving some snags will result in danger. I must say the majority of our snags are cosmetic, poorly finished and rushed work. However, we have had plumbers our 4 times already for boiler and toilet issues (they are ongoing too), poor workmanship, draughts through most windows and doorways/archways that are bowed and poorly constructed. Although I feel snags like poor plasterwork and finishes etc seem minor but for a 'luxury home' we deserve to have the best for the extortionate price we paid that is structurally sound. We deserve at least a date to when these works will be carried out.After having the site manager (he is new to site here) in to secure our banister, he was appalled himself at how the house was handed over to us - let alone how it was signed over in the first place.We were sent their 'Complaint Procedure' - I'm not sure how they can call three bullet points a complaints procedure but hey - and have now exhausted it to no avail. We may have not done enough due diligence as we saw so many lovely reviews here - it would appear all they do in sales is pressure to leave a good review. They do a fantastic job drawing you in, making you trust them to then crush it after completion. PLEASE listen to the negative reviews here, they are all true. COVID-19 has just been another excuse for them to not sort your homes out after moving in.We have been lied to at all costs, spoken to and shouted at by staff as if we are stupid and left feeling we have no other routes to go down. I'm sure they will reply to this with they cannot verify me or that customer services will liaise with us - both are false.I cannot say enough - DO NOT BUY FROM HARRON HOMES.We will update if/when we hear something.

Shona · 4 March 2021

★★★★★ 1/5

Trustpilot

Continuous disappointment

Fifth review - despite harron homes commenting on every other post to say they will contact me and their support teams are helping deal with my issue - it’s all total rubbish and lies. My weekly emails asking for updates are ignored, I call their HQ to be told that the customer service manager Nicola will call me back and nothing ever materialises. Appalling service since the moment they took our money.

Trichardw · 24 June 2022

★★★★★ 4/5

Trustpilot

Our new Harron home journey

The journey from reserving to completing was quite stressful at times, this was only due to deciding to move house during a pandemic! Jo & Julie, in the Sales Office and Paul on site have been very helpful throughout. We experienced a few issues with our new home, basically due to the fact that we were unable to go in to have a look around and check its progress after first fix until it was totally finished on our home demonstration day. However the issues we experienced were dealt with very quickly and resolved. We are very grateful for all of their help, guidance and support in rectifying them, they are a great team! We are delighted with our new house and can’t wait to make it our home.

Paula · 25 February 2021

★★★★★ 1/5

Trustpilot

Shocking customer service

I moved onto my Harron home (Plot 50, ravenswood fold, Castleford) in December 2016. They were great to deal with until they had my money and then they didn’t want to know. The customer service and aftercare is the worst I’ve come across. At one stage I had to call once a week for at least 6 months to chase up issues I had about my house. To make matters worst, I was dealing with the same lady called June and for some reason she never seemed to remember what my problem was and I had to spend 5 minutes at the start of ever call explaining what my issues were. As you can imagine, this didn’t instil much trust that I was going to get the work done anytime soon. My biggest problem however is I’ve been in my house for just over 3 years and the roads from the entrance to my house has not been laid or levelled. My car is ruined from the daily drive over the shocking terrain which doesn’t look like it’s going to be laid anytime soon.** update- since Harons reply on the 10th Feb to say someone will be contacting me the date is now the 24th Feb and I’ve no contact. Once again, empty promises and if you want anything sorting you have to constantly case them!

Aryan · 24 February 2021