Harron Homes Retford reviews

★★★★★ 5/5

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Third update on buying a Harron Home, High Gables, Pocklington

Well this is my third update on buying a Harron Home in Pocklington. We are nearing completion and visited the house last week whilst there was still some work to do, such as turf the garden and put in an external socket that had been missed. The house has not been snagged by HH yet, that happens this week, but so far we have seen very little snag wise and I feel confident that Sally and Dan will sort everything for us. They both clearly care about customer service. What have we seen.... well there is a scratch on one glass door and the lead flashing above the bay windows needs tidying up and the garage needs a bit more finishing.

Miles · 19 June 2023

★★★★★ 5/5

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My wife and I met Allison Melia at the…

My wife and I met Allison Melia at the High Gables site in Pocklington, as we are interested in a move to Yorkshire; Pocklington being a possibility. She made us so welcome and showed us around the site and we viewed three properties.We are still to make up our minds, but the wonderful Yorkshire welcome and Allison's obvious knowledge and experience along with great customer service was extremely appreciated.

Andrew · 11 March 2024

★★★★★ 5/5

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Probably the best experience I’ve had…

Probably the best experience I’ve had with purchasing a house. This is our 4th new build and Harron homes have been far the best. Nicola at the Hawthorns has been fantastic, very helps and very professional. Can’t wait to move in

Alex · 6 August 2022

★★★★★ 5/5

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Great experience at The Hawthorns

Great experience at The Hawthorns. Really helpful sales staff, Nicola has been fantastic, nothing too much trouble. This will be our 4th newbuild and have to say have never been given so much information before. Really looking forward to moving in.

Sharon · 6 August 2022

★★★★★ 5/5

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High Gables

High GablesSince our very first visit to Harron Homes at Pocklington to purchase our new home, we have had a fantastic service. Both Sally and Dan have remained professional throughout and provided us with updates on their progress, whilst supporting us through our own sale. I cannot thank them both enough for their support and kindness.We are hopeful to be in our new home in July and we remain confident that the last part of our journey with the team, including Ellie, remains as positive as we have had to date.

Kate · 16 June 2023

★★★★★ 5/5

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Jane & Claire - Highfield Manor

We have been in our property at Highfield Manor since June.It hasn’t been the smoothest of journeys but feel it has to be said that Jane & Claire at every part of our journey have been so supportive and have always gone the extra mile for us. Even now we will go in the office and they will find time to speak with us and assist with any queries that we have. Thank you both.

Sarah · 25 October 2023

★★★★★ 1/5

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Moved in our home in October and had no…

Moved in our home in October and had no water pressure. I have been back and forth with Harron Homes to get it fixed and still no luck as they pass the blame to Yorkshire Water despite me having video evidence and a report from Yorkshire water to state its the pipework in the ground UNDER the house. I can only run one tap at a time, so if you have a shower you cannot use the kitchen sink, if the washing machine is on you can't use a sink etc. I have 2 kids under 2, how the water even passed the inspection is a joke.Still have other outstanding snags awaiting to be fixed. The archway on our salcombe and brickwork is shocking, yet people who have moved ins after us have had there's sorted and yet we are still waiting.Plot 68 - far grange meadows

Jenna · 7 June 2023

★★★★★ 5/5

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Hannah has been absolutely amazing

Hannah has been absolutely amazing, she has been so accommodating and helpful it has been a really eye opening experience and I am so grateful for the support she has provided so far.

Ben · 8 May 2023

★★★★★ 2/5

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Wyndthorpe chase

We moved in oct 2023 and had a fair few issues regarding wrong wardrobes faulty cooker hob poor finish to walls and the screeding cracked all through the kitchen resulting in new flooring but that was nothing in comparison to the drainage problem in the back garden, upon viewing the sales team assured me the garden was going to be levelled out we stupidly took his word for it and our garden has been soggy and when heavy rainfall flooded which has gone through our fence into the back gardens of other houses at first things were ok they came to put another land drain in but then filled it back up with the clay that our turf was laid on no one is now accepting any responsibility and we are constantly fobbed off by customer service. Our back fence is also 5ft 4 instead of 6ft. The garden is a mess. Each house along my side has the same flooding issue and have pursued court action. Just be careful and don’t rush in like we did. I feel like we didn’t get the dream we were sold and it’s been a very stressful time.UPDATE- of course it meets requirements now we had to higher it ourselves I will upload photos to follow this as yourselves are very good at lying

Kelly · 5 June 2023

★★★★★ 5/5

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Second visit today at Victoria Heights…

Second visit today at Victoria Heights and was extremely pleased with our show around at The Windsor. Jacqui was professional through experience and we can’t wait to move into our new home.

Jodie · 2 June 2023

★★★★★ 5/5

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Could not have done more

All went really well Hanna at Bilsthorpe Chase were really amazing .Spot on !!!!

Alan · 10 July 2024

★★★★★ 5/5

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Thank you to Jane & Matt on the Fixby…

Thank you to Jane & Matt on the Fixby site for our amazing pre plaster visit at plot 20.They showed us everything we’d need to know. They have both been absolutely fantastic throughout the whole process and made it stress free for us.

Melissa · 31 March 2022

★★★★★ 5/5

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Highfield Manor, Fixby

Reserved our new home at Highfield Manor yesterday - Jane made the whole experience as straight forward as possible, giving us lots of information and explained the process clearly. We are very excited and feel reassured that Jane will be our 'go-to' person, hope she is ready for us!David and Lindsey.

D · 30 August 2020

★★★★★ 5/5

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Currently in the process of buying with…

Currently in the process of buying with Helen at Forge Green and she has been great, not pushy and friendly! So far so good can’t wait to move in now!!!

Tom · 6 September 2025

★★★★★ 1/5

Trustpilot

One huge joke

(I started typing and realised it would have been better, easier and shorter to type the stuff that is good with our experience of harron homes.... sales. Great sales advisor. Stops there.) They try making out that trying to put the snags right is them being flexible and approachable. Shouldn't have the 139 snags that were found in the first week to start with! Plus the additional found thereafter. They don't 'liase ' with you. You are told what they will and won't do, no compromises. 43 they accepted. Apparently wonky walls dont count!, ! Windows not being air/noise tight, emergency call out for no hot water takes 11 days, for them still not to show, fire exits jammed, windows and radiators appear second hand, every form of site rubbish you can imagine buried in your front and back garden, too be told its not their responsibility to clear it up, then when argue enough for them to do it, its them doing you the favour. Contractors dont show up on appointment dates, if youve been told their even coming, for lack of communication. And when you then decide your not hanging around to see if anyone shows, your to blame for work taking so long. Apparently a text is too much. 2/3/4 weeks notice of availability and you're still chasing up 24 hours before to see if you've got to babysit contractors on your days off. Then show up for 4-5 hours a day, breaks are longer. Plans that they messed up on but they have to stick to 'planning' but can bend at their own will as and when. Wrong batch tiles. Plaster work they've based on rivers. Paintwork that's only done to arms length, if that. Gloss work covered in dirt, dust and materials. Nearly every window or doors, scratched, marked or chipped. Doors cut short( over 2 inch) then the whole frame taken out, shortened, to save costs on a new door. (Gap now hiding behind door frames) dirty carpets for shoes being walked through. Never heard of cleaning up after themselves. Top it off, your items aren't covered or protected, unless done so by yourself. Pictures, artwork splattered with paint. All new furniture now damaged, dinted, chipped and marked, where they've worked around them.Top soil isn't needed apparently for your turf to grow. Roll it out on some sand and its all good! No border, no edging, placed flush to you bricks, all dead. But it's you not caring for it enough. I could go on and on. Unless a sign a goes up in your window, you dont exsist. 2 days of poster and phones and emails miraculously, start working again. Aftercare and customer services only seem to beable to write to these reviews. Its more than you get after theyve had your money. All you are told for bad workmanship is 'the times have moved on and it not like it use to be'. That your standards are too high and its 'man made' so these faults are natural. It has to be a harron homes clarified 'defect' for it to be even contemplated. Do not expect anything less than heart break and disappointment and you'll be OK.Worse decision we ever madeReceived an automated email back asking for information about our plot and location. No follow up. No communication after this. This is how much they care for their own reputation. Poor workmanship. Poor communication. Just take your money elsewhere!

Mrs · 20 May 2023

★★★★★ 5/5

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Brontë and Jackie at Victoria Heights

Brontë and Jackie have been absolutely brilliant going above and beyond to make sure that we are fully informed of all options before making our final decision.. which is still pending but we feel is going to be more than a definite after us flip flopping on different property styles and plots :-) This was all during one visit which started as a viewing quickly due to their very capable support became much more!

A · 22 October 2023

★★★★★ 5/5

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Thoresby Vale

Mary, Michelle and Meryl provided an invaluable and fantastic service throughout the whole house purchasing adventure at Thoresby Vale. They dealt with us with care, a personal touch, keeping us up-to-date with the initial stages of the build with photographs, along with the excitement of choosing upgrades that suited us. They treated us with total respect. They are the face and voice of Harron Homes, which shone out whenever we visited the site office or on the telephone. They are a credit to the company.

Jennyjhubbard · 12 May 2023

★★★★★ 5/5

Trustpilot

New Home in Pocklington

We were looking for a possible re-location from Copmanthorpe, York to be nearer our daughter who with her husband are having their first baby mid June. We chose to look at properties in the market town of Pocklington and in particular Harron Homes new development " High Gables ". We were particularly impressed with the build quality of the houses and the professional handling of our enquiry by Sally Good the onsite Sales Executive who could not have been more helpful. The presentation of the " Settle " showhouse was impeccable and far better than other builders in the area.Currently we have put our move on hold for personal reasons and re-valuation on whether we move from York. To conclude, Harron Homes in terms of quality and price duly impressed us and can recommend them highly to anyone wishing to move to a new property in PocklingtonHamish & Kathy McIntyre

Mr · 2 May 2023

★★★★★ 5/5

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Brierley Heath sales experience

I downloaded a brochure from Rightmove after seeing a house I liked the look of. I then received a phone call from Julia who was lovely from the beginning, not at all pushy. We had discounted a new build due to a disappointing previous experience, however Julia suggested us coming to take a look at a particular property with amazing views. We met Julia in person and she was friendly, professional and so helpful. We eventually reserved the plot 2 days later and much of that is down to her customer service and how comfortable and easy she made the whole process. We just can’t wait to get the keys.

Jane · 1 May 2023

★★★★★ 5/5

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The Hawthornes @ Carlton.

The Hawthornes @ Carlton, North Yorkshire. Our experience so far. Having not moved home in 37 years it was a huge decision to buy a new house. Both Caroline & Janette the new Home / Sales Advisors have been supportive & professional and clearly explained all the processes.We are part exchanging our house and well on the way to exchange of contracts & completion. So far it has been made so easy & the part exchange scheme was a good and stress free decision for us.We are now looking forward to moving into our new home and our experience so far has been really good. We are pleased we have made the decision to purchase a Harron house. Janice & Philip Charnock.

Philip · 19 April 2023

★★★★★ 5/5

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Our home purchases in the Forest Reach development

From the start to completion of our home purchases with Harron Homes, Alistair has been an outstanding sales executive with his ever reassuring words “just leave it to me’’. Alistair’s golden personality and friendly attitude inspired us on our second purchase, just after completion of the first property.

Uyi · 20 February 2021

★★★★★ 1/5

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Ignorant customer services and lack of communication with site team

We have been in our home for seven months with a multitude of severe snags outstanding. We have several ongoing major issues and we are repeatedly fobbed off by customer services and the site team. Customer services claim they are contacting site to book in fixes, site team are claiming they know nothing about the issues. We have asked repeatedly for calls back and nothing materialises. We have asked for a meeting with someone higher up but nothing! I am utterly disgusted at how everything is being dealt with (or ignored to be honest) and will be pursuing legal action if these disputes are not resolved asap.Update *** You say you cannot verify that I own one of your homes. I am Plot 67 at Far Grange Meadows. I have given you my name and my contact information as requested. If you cannot find me, then there is something wrong with your admin team too!

Lorna · 18 April 2023

★★★★★ 1/5

Trustpilot

Despicable Company

Well what a disgrace Harron Homes have proved themselves to be after being i since November 1st 2022 we still have snags outstanding customer service give it all about being there to help and the only snags they show interest in resolving are those involving subbed out jobs in other words if it means them doing anything you will wait and wait you repeat yourself constantly about the problems but in the end they say we have no record of this and the reason for that is they don't even bother to do the 1 week snagging list with you.the staff constantly change hardly surprising they must be a nightmare to work for .anyone considering buying a Harron Home be warned do not believe their promises about customer service they wouldn't know what that means.if you are in the process of purchasing do not complete until you have examined your property thoroughly as once they have your money they won't careOh one more thing Harron please don't respond to this with one of your standard templates meaningless repliesPlot123 far grange meadows

Alan · 17 April 2023

★★★★★ 5/5

Trustpilot

We visited the Pocklington development

We visited the Pocklington development. Jeanette was superb. After just going to the Bellway sales office, Jeanette was a refreshing change. Honest, open and welcoming. Customer service is not what it used to be but Jeanette restored our faith!

Wam3006 · 1 August 2022