Harron Homes Retford reviews

★★★★★ 5/5

Trustpilot

My experience so far has been great and…

My experience so far has been great and would especially like to thank Julie-Ann at Sandlands Park Hucknall for her help. She was extremely friendly, patient, and professional throughout the before and during reservation. Julie-Ann took the time to answer all my questions and made everything simple and stress-free. Her excellent customer service really made a difference. Thank you for your support! We can't wait to move in.

Sara · 5 March 2026

★★★★★ 5/5

Trustpilot

Reserved our first home today at…

Reserved our first home today at Simpson Park and what a great journey it has been so far, all thanks to Michelle the sales executive at Simpson Park you are always so kind and caring thank you for all your support!

Demija · 13 September 2026

★★★★★ 5/5

Trustpilot

Went there accidentally however the…

Went there accidentally however the Sylvia was very lovely she was very helpful and very passionate about her work. Loved the house. Bolsover Showhouse Hope I got the name right but she was very lovely and thank you for being very kind.

Ashmita · 29 August 2026

★★★★★ 5/5

Trustpilot

We are in the process of purchasing our…

We are in the process of purchasing our second Harron Home on Sandlands Park and Julie-Ann has been absolutely fantastic! I couldn’t recommend her or the site enough, she has been so accommodating, listened to exactly what we want and provided such a fab service! Thank you Sandlands Park for providing such wonderful homes & special thanks to Julie-Ann for helping us find our dream home!

Samantha · 5 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend, very straightforward from initially looking around the showroom to moving into our new home! Natalie at Castle Gardens made the process as low stress as possible for us which really helped. Overall great service from Natalie.

Tom · 4 September 2026

★★★★★ 1/5

Trustpilot

Do not buy a property from Harron, trust me

Do not buy a property from these con artists. Issue after issue and all they do is lie and misdirect you continuously in hope that you drop it. They can’t do their job properly to start with but the repairs are even worse (when the contractors actually turn up that is). They tell you that something is ‘within regulation’ and stick to that story until you can prove them wrong. Had people lie to my face about issues saying they are fine and then later in the same day they admitted it needed fixing. I know all new builds can have issues but the lack of care and professionalism is honestly ridiculous. All their good reviews come from people visiting the show home or who have only just moved in. If you buy with harron homes then just ensure that you are resilient enough to deal with constant stress, lies and deception for the full 2 year builder warranty period and long after.

Customer · 6 October 2026

★★★★★ 5/5

Trustpilot

You got to have a Harron Home!

after my park run which is next to Brierley Heath site, I went to check out the show case houses. I was amazed by the structure and quality of the house build and Ann's huge knowledge of every house available. We fell in love with the Birkwith house and immediately placed the deposit the next day! We didn't want to miss the very last few houses developing! We felt the sale and part exchange process was smooth and straightforward. There's a good selection of decorations and add ons to the house. Ann has been so helpful and directed us to the right point of information and contacts for further enquiries. Excellent customer service and quality, keep up the great work x

Wi · 14 September 2025

★★★★★ 5/5

Trustpilot

Excellent customer service and rewarding part exchange process

We are currently buying a new build on Shipley Lakeside through the part exchange process. We’re really pleased with the offer made on our current home and feel it reflects its value in the current market. It’s reassuring to know that we will get this value without all the stress and hassle of trying to sell it privately. We are enjoying working alongside Charlotte, the sales adviser there, and find her very helpful and supportive. We’re really happy with the standard of service provided so far and would highly recommend Charlotte and the part exchange process to others.

Stacy · 13 September 2025

★★★★★ 5/5

Trustpilot

Called at Chariots Keep this afternoon…

Called at Chariots Keep this afternoon for advise about bungalows. Alison was extremely helpful and explained everything clearly for us. She gave us more ideas to think about and showed the plots available, and what we could do with them, regarding parking. We went away with plenty to think about, she was most helpful and extremely easy to understand, explaining things clearly for us. She also told us about the part exchange they do, which was most helpful and gave us another option. Thank you for all your help

Paul · 13 September 2025

★★★★★ 5/5

Trustpilot

Had a wonderful experience buying a…

Had a wonderful experience buying a home from Harron Homes at York Vale Gardens in Howden, Goole. Nicola, in the Sales Office was extremely helpful in the search for our new home and took a lot of the stress out of buying when suddenly family matters took priority. She was very thorough in getting things done and communicating between us, the solicitors and estate agents on daily basis. Beth Gillott also helped us get the right deal at the start of the process. Once our house was nearing completion, we were introduced to Russ, the Site manager and Dan the Assistant Site Manager who gave us a tour around in hard hats of our new home and gave us a preview of what the house would look like. We were also able to ask them any questions we needed answering. I felt they all went out of their way to make sure we were satisfied. I am now in my new house and the build quality and features that we have is second to none. Thank you Harron Homes for our dream house!

Taras · 7 September 2025

★★★★★ 5/5

Trustpilot

Very helpful sales advisors

Recently purchased our first home in West Yorkshire, from the start both Caroline and Nat were very helpful and informative, always gave us information when we asked for it in a timely manner and went above and beyond. Very thorough communication throughout and always kept us up to date as best they could.

Lucy · 24 April 2026

★★★★★ 5/5

Trustpilot

Currently going through the buying…

Currently going through the buying process with Harron Homes, so far so good. Nicola at York Vale Gardens has been extremely helpful and we cannot wait to get in our home later this year. 🤞🏻🙏🏻.

Fabienne · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience with…

I had a really positive experience with Penny, the mortgage sales advisor I met today regarding buying my first home. She was very professional, friendly and patient throughout the appointment. She took the time to listen to my circumstances, explain everything clearly and answer all my questions without making me feel rushed or pressured. I really appreciated the helpful advice and guidance you provided and I would definitely recommend your service to anyone looking for professional and supportive mortgage advice.

Oni · 14 September 2026

★★★★★ 3/5

Trustpilot

I have lived in my Harrow Homes…

I have lived in my Harrow Homes property at Low Ridding for just over a year. Overall, it was a great experience initially, particularly with the help and support from Julie and the experienced sales team, who were very helpful throughout the buying process. Most of the snags have now been completed, although there are still some outstanding issues that have yet to be rectified. Unfortunately, once you have completed and they have received your money, it can feel like you are on your own and that the level of interest and support significantly drops. I have been waiting over 3 months to have my loose fence post fixed, this has still to this day not been scheduled for repair. One of my biggest disappointments has been an incident involving contractors carrying out work in my rear garden. They did not knock or notify me that the work was taking place, otherwise I would have moved my vehicle. Following the work, my car was scratched while it was parked on my drive. I reported this to the customer service team immediately and provided photographs and details of the damage, but my claim was disregarded on the basis that I had insufficient evidence. I subsequently asked customer services to provide the relevant risk assessments and method statements so that I could properly understand the work carried out and build my case, but they did not even respond to this request. The lack of communication and transparency has left me seriously concerned about safe systems of work were being followed by the contractors. Ultimately, this situation resulted in damage to my vehicle’s paintwork, which I am now left having to pay to repair myself. Overall, I am very disappointed with how this matter has been handled. While the initial experience was positive and most snagging issues have been resolved, the lack of communication, accountability and support once problems arise has been extremely frustrating.

Luke · 14 September 2026

★★★★★ 4/5

Trustpilot

Good service

Overall we have had a positive experience with Harron Homes. The location is absolutely beautiful. Charlotte was brilliant with her customer service, providing weekly updates, answering our (many) questions, and even taking the time to call us to ensure we understood everything. We did a part exchange and I have no complaints about the process, it was all very smooth and quick. Our only main issue lies with the poor quality of the road laid outside the house (unfortunately a private road), which is not the same quality as elsewhere on the estate. Hopefully this will be resolved promptly but we are still awaiting updates on this. We do love the house and they’ve dealt with our snags relatively quickly, so I would recommend overall!

Phoebe · 26 May 2026

★★★★★ 5/5

Trustpilot

We’ve just moved into our new home at…

We’ve just moved into our new home at Mastin Moor, and throughout the entire process we’ve had the pleasure of dealing with Sylvia. She has been absolutely amazing from start to finish. We genuinely couldn’t have wished for a better person to help guide and support us through the buying process. Nothing was ever too much trouble, and she made what can be a stressful experience feel so much easier. Silvia truly is one in a million, and we can’t thank her enough for all her help and support. We would highly recommend her to anyone going through the home-buying process! ❤️ I also have to mention the fantastic onsite team, who have been incredibly supportive throughout the process. They were on hand to help us on the day we got the keys and made the handover feel so much easier and more reassuring. It’s comforting to know that if we ever need them, they’ll be there to support us and help keep our home a home.

Adrian · 8 September 2026

★★★★★ 5/5

Trustpilot

Quality of workmanship demonstrated

Mike has been to our home about 4 times to rectify faults with our new home at Simpson park plot 133. Each time Mike has demonstrated professional workmanship to a high standard. Mike is very polite and has a very caring attitude towards the customer and the job he undertakes

Martin · 20 April 2026

★★★★★ 1/5

Trustpilot

The Brambles - Retford

Absolutely appalling after-sales service from Harron Homes (The Brambles). I contacted them with a straightforward and reasonable request for some temporary tarmac to bridge the significant height difference between my driveway and the raised kerb. Accessing my own property has become increasingly difficult, and the underside of one of our cars has occasionally scraped as a result. Despite clearly explaining the risk of damage to our vehicles, I have spent more than six weeks repeatedly chasing Harron Homes. I received a succession of vague responses saying the matter had been forwarded, the site team was looking into it, they were waiting for the groundworkers, no tarmac was available, materials needed to be ordered and approval was required. Nobody provided a meaningful timescale or proactively updated me. Most tellingly, as soon as I said I was considering sharing my experience on social media and Trustpilot, I was told that the Contract Manager had arranged a temporary solution and that the groundworkers would attend later that same day. Nobody attended, the promised work was not completed and the problem remains entirely unresolved. It is disgraceful that a customer should have to threaten public criticism simply to get a response, only for Harron Homes then to make a promise that they fail to keep. Meanwhile, we must continue risking damage to our vehicles every time we enter or leave our own property. This experience has left me with absolutely no confidence in Harron Homes’ customer service or aftercare. Once they have sold you the property, getting them to take ownership of even a basic but potentially damaging issue appears to require endless chasing, and even then, their assurances cannot be relied upon.

Damian · 18 August 2026

★★★★★ 1/5

Trustpilot

2 year Brierley Heath - It Gets Worse

Our experience with Harron Homes has been extremely disappointing from start to finish. * Our kitchen work surface is delaminating around the front edge, yet we have been told this is the final decision on the matter and nothing further will be done. * We were told by the site manager (and have the email to prove it) that the drains on our development would be cleaned once the site was completed. Harron Homes have now gone back on that commitment and are refusing to carry out the work. * The tarmac on the private road where we live has been breaking up since we had been in the property for less than a year. Despite reporting it early, we are now being told it is simply “wear and tear” after two years and they will not take any responsibility. To make matters worse, communication has been consistently poor. Almost every email informs us that our previous contact has left and our case has been passed to someone new, forcing us to repeatedly explain the same issues and causing unnecessary delays. Genuine concerns are dismissed, promises are not honoured, and once contracts are exchanged and they have your money, customer service appears to become an afterthought. Based on our experience, I would not recommend Harron Homes. If you’re investing hundreds of thousands of pounds in a new home, you should expect far better build quality, aftercare, and customer service than we have received.

George · 7 August 2026

★★★★★ 2/5

Trustpilot

Its like a Nightclub …

I have been living on the Hawthornes estate for a couple of years now. While it's still very much an active building site, I have to say the roads have improved significantly over the last 12 months, and overall the house is great. My biggest issue, however, is the excessive noise from the builders and scaffolders. They regularly play music at such a high volume that it's impossible to concentrate, and I often have to move rooms just to be able to hear myself think. If you're planning to work from home, this is something to seriously consider, as the noise can make it very difficult. I raised the issue with Harron Homes, but unfortunately nothing was done to address it. I appreciate that construction work is part of living on a new-build estate, but there is no need for music to be played at a volume that disturbs residents throughout the day.

David · 5 August 2026

★★★★★ 5/5

Trustpilot

Ann at The Oaks is excellent

From the moment I heard her voice on the telephone to now beginning to choose our extras for our new home, I knew we would purchase our forever home with Ann. Ann has provided exceptional customer service throughout. Working hard to get us the perfect home, in the perfect plot, within our timelines, working quickly and going out of her way for us. We have used the part exchange scheme with Harron which is going very smoothly and quickly so far and Ann’s recommended mortgage advisor and solicitors have also been excellent. We have already visited the plot and met the site builder Dan, we get weekly updates, photos, support and advice. Looking forward to continuing on this journey with Harron, Ann and Dan creating our dream home.

Lex · 27 July 2026

★★★★★ 5/5

Trustpilot

Harron Homes Worker Sylvia

Visited the same Harron Homes site a few times after seeing a house we was interested in. A lady called Sylvia was very friendly and helpful, listened and got answers to all questions asked. Sylvia is the reason we have our forever home.

Vinny · 30 March 2026

★★★★★ 5/5

Trustpilot

Nicola has been so helpful and friendly…

Nicola has been so helpful and friendly when my friend bought a property from her

Harriet · 30 September 2026

★★★★★ 5/5

Trustpilot

Reserved

Me and my wife had a reservation today and Charlotte was wonderful she made us feel welcome and explained everything we needed to no, we are looking forward to moving into our first new home on the lakeside 😀

John · 5 April 2026