Avant Homes Central Retford reviews

★★★★★ 5/5

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We have recently bought a home over at…

We have recently bought a home over at Wynyard Grange (plot 29) and could not be happier with the service we received from Rebecca Darby. We felt completely at ease when liaising with Rebecca, she was completely transparent, professional and absolutely went above and beyond for us. Even on her days off, we would receive updates, she would give us courtesy calls and when things weren’t going so well due to complexities with solicitors, Rebecca spent the time on an evening on the phone putting our mind at rest.I honestly don’t think I have ever experienced first class customer service like it. Thank you to Rebecca and Steve (site manager), who also explained things in detail to us, made us feel at ease and ensured our experience was positive.

Beth · 30 September 2020

★★★★★ 5/5

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AVANT HOMES

Abigael was brilliant throughout process of buying from Avant Homes unfortunately due to personal reasons decided to abort the process.Can't fault the company.Especially Abigael she has showed empathy, integrity and compassion throughout the process. She kept in touch to see if everything was going ok etcEven when I explained that I need to abort from buying the house her compassion and empathy was amazing so thank you Abigael for being a wonderful and understanding person.

Abz · 5 July 2024

★★★★★ 5/5

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We truly love Avent home moving home…

We truly our New love Avant home moving home after 20 years in our previous. Since the moment of walking into the show home at Summerville after viewing a few, To be greeted by a sales advisor, such a lovey sweet and very professional young girl Bella Stewart , throughout Day 1 till the our final Completion date she kept us fully up to date on all legal documentation, nothing was to much too ask she was Outstanding thank you so much Bella 🥰❤️

Consumer · 3 April 2024

★★★★★ 5/5

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Avant homes went the extra mile.... …

Avant homes were part of our conveyancing chain with our recent sale and purchase and we are glad they were... We worked with Bella Stewart who was very up to speed and was fundamental in driving the rest of the chain with her excellent communication and was always up to speed... Nothing was too much trouble despite a busy schedule and was a credit to Avant homesWe are very grateful for the support and professionalism offered at such a stressful time.

Richard · 2 April 2024

★★★★★ 4/5

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Overall good experience

We’ve recently moved into our new home and have been impressed by pre and post customer care. A special thanks to Natalie J who was there every step of the way with helpful updates, advice and expert knowledge. Even throughout lockdown when she kept in regular contact which we found reassuring. Like most, we’ve noted some snagging issues but Dave and Laura F have been responsive in facilitating repairs albeit with some still outstanding. An overall good experience so far but I reserve the right to update pending completion of all snagging. Claudia

Claudia · 28 August 2020

★★★★★ 1/5

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Terrible aftercare and customer service

The process of buying a house from Avant was straight forward. Once they have your money, they don't care. I purchased a plot on Elliot Place 2 years ago, and after stating on the demo day that the front door doesn't close correctly, they assured me this would be fixed. It's been 2 years and the door is still broken. 2 years of calls, emails and bodged attempts at fixing it cheaply, they are seemingly refusing to fix the door, likely as it will cost them money to do so. even though their joiner, a professional door installation company, Avants regional manager and site manager have all confirmed the door and frame need replacing. Customer services is a joke. in the 2 years this has been going on, the majority of the people dealing with this issue have quit, including our personal contact we were given. They dont update you until you prod them and it's always "we're sorry", followed by an excuse, then stating they will do the thing you asked them to do months ago, and big surprise, they dont do it.To add to this, while in the process of buying an Avant home, i was put off by the reviews stating the customer service was terrible. We were assured that it was a 3rd party company which they have parted ways with and they now have expert in-house customer service... That was a lie.We actually have around 20 other snags which we have now pushed to the side, in the hopes of speeding up the fixing of the door. I am in the process of raising this with the new homes Ombudsmen and likely will be taking Avant to small claims court.Please avoid Avant Homes like the plague. They simply don't care once you exchange.

Adam · 28 March 2024

★★★★★ 1/5

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I would not recommend AVANT homes to…

I would not recommend AVANT homes to anyone, as I do not wish for anyone else to deal with the issues we have had and still remain unresolved. We were not given information by sales representatives prior to signing NHQC drawings for our property about the codes which indicate the colour for the roof for our property, we were promised to have a certain colour by one sales representative and were under the impression that this was what we were getting. We later realised only after the roof went on, that we had the roof colour that we did not agree on. It was too late, there was no option to change the roof or choose a different property and we were just informed that we are not being compensated in anyway by AVANT for the lack of clear communication. We were dealing with three different sales representatives, discussing extras and there were items missed on the extras/ choices invoice, which we had to go over and sign three times. Again, a clear lack of communication between the team as well. Please be made aware that there will be no customer compensation from AVANT, should issues occur.

Rachel · 20 December 2024

★★★★★ 5/5

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Claire Firby

Claire Firby - what a superstar.This lady at Avant has got us to where we need to be.We started the process in July 24 with our property sold, however the chain was complex and Clare took the reins and liased with our Estate Agent to get us to exchange.The whole team have had patience and provided us with loads of support but Clare has stood out for me.We are looking forward to completion on the 19th of December and a new chapter of our life in a new home.

Michelle · 17 December 2024

★★★★★ 2/5

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Good end result but it will cost you more than the price of the house.

We really love our home, but it has been a long journey getting everything right that hadn't been done properly. We are now left with one snag that Avant have had about 5 attempts at fixing and we're resigned to living with it. I would give a higher score, if it weren't for certain departments within the company. I have wasted about 20 days of leave over 3 years, as has my partner, in failed appointments and all they would say in the office was, 'I can only apologise'. Well, no, you could reimburse me for lost earnings because you can't be bothered to organise your work properly. Sometimes people just wouldn't turn up, sometimes they sent the wrong company and sometimes they just weren't able to fix the issue.We thought we had a leaking roof at one point and it took the customer service team over 3 months of back and forth and 5 days of wasted leave to react to it. The damage could have been ridiculous at this point if it hadn't been a dry few months. It took 3 appointments for them to paint a 30cm x 30cm patch on the ceiling. I eventually just painted it myself. We've recently had our banister fixed and they booked their technician as well as hiring an external company to do the same job, we had 3 visits to make sure the work definitely needed to be done before they came and did a 15 minute job. So that was 4 appointments for a 15 minute job.. nice one.Just bare in mind when you're buying a new home, you aren't buying a finished product, far from it. They will waste your time and unfortunately, 'all they can do is apologise'.

John · 17 December 2024

★★★★★ 5/5

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5 star visit

The on-site Sales Advisor Louise was excellent. We were seen at the agreed appointment time, all the information material was printed and organised for us and we were taken through it in a way we could understand. All of our questions were answered thoroughly and nothing seemed to be a bother at all. We were taken round a few property stiles within our budget and didn’t feel rushed or pushed into any decisions. The advice and information felt genuine and honest

Luca · 20 March 2024

★★★★★ 5/5

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Every experience I had was amazing

Every experience I had was amazing. Vicki was super supportive, helpful and always cheerful.I’m super excited I met her, and as a first time homebuyer, I couldn’t have asked for a better experience.

Felicia · 30 November 2024

★★★★★ 1/5

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Misleading or dishonest advertising

I have been over to Bennerley View at NG16 today because I recieved an email that included the following:'If you live locally, consider the area around Bennerley View home, work in the area or have a local connection you will be eligible for one of these fantastic new homes with a 20% discount! The Discount Market Sale scheme offers access to quality homes while empowering buyers with 100% ownership and financial savings, making the dream of owning a new home more feasible and affordable'.I was informed in the Marketing Office that the houses are actually shared ownership with 20% of each house being owned by the local council. surely this is dishonest advertising!! A wasted journey for me!

Diane · 13 December 2024

★★★★★ 5/5

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Clems a Gem! . Viridian Meadows, Desborough

We had the pleasure of our first home demo yesterday and look round at our new home situated in Desborough , Northants. Clem the Assistant Site Manager took us around . Explained everything fully and detailed . We didnt have any questions as he covered everything . Clem was very informative, friendly and approachable with a great personality . He made us feel very special on our new home journey throughout. Thank you

Claire · 24 July 2024

★★★★★ 5/5

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I recently had an appointment with…

I recently had an appointment with Avant Homes @ Earl's Park and I couldn’t be more impressed with the entire experience. From the moment I walked in, I was greeted by a friendly and professional team who took the time to listen to all my questions and needs for my new home. The consultation was thorough, and I felt confident that they truly understood my vision for my future home. They walked me through every step of the process, from design options to budget considerations, and even offered insightful suggestions that I hadn’t thought of. Their knowledge and attention to detail were top-notch. What I appreciated the most was how transparent and patient they were in answering all my questions. I never felt rushed, and I left the meeting feeling excited and well-informed about the next steps. If you're looking for a builder who listens, provides excellent guidance, and offers a seamless and stress-free process, I highly recommend Avant Homes. I’m looking forward to seeing my dream home come to life with their help!

Mr · 8 December 2024

★★★★★ 5/5

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Cheryl at the Richmond Heights…

Cheryl at the Richmond Heights development has been extremely helpful and knowledgeable. She provided advice every step of the way and made what I thought would be a daunting process a smooth and enjoyable experience, which is much appreciated.

Daniel · 10 October 2026

★★★★★ 5/5

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Brompton Mews

Vicki Phelps at Brompton Mews was fantastic, so helpful and talked us through the whole process with no pressure to make a decision - as first time buyers this was so reassuring. Would highly recommend.

Zoe · 20 October 2024

★★★★★ 5/5

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STRAWBERRY FIELDS CARLTON

STRAWBERRY FIELDS CARLTONHaving called in already living in the area we sat down with Nicola in the sales office just for a general nosey back in September and now are looking forward to moving into our new home in the up and coming weeks !!! Nicola has been a breath of fresh air throughout the process with no pressure to buy and find ourselves calling in now in passing just to say hello .I feel i have been a very challenging customer and she has put up with me constantly changing my mind on the extras as they are fitting them that week .I really hope i am happy with the house build as i get to it but if its as good as the care we have had through the whole process i will look forward to it .There was a few bumpy moments along the way and i refused at one point to deal with anyone else at AVANT apart from Nicola so credit where its due .Don't let me down now as all i can say !!!!!!!!! Wayne

WH · 29 February 2024

★★★★★ 5/5

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My 5star review

My and husband I started our journey in search of a family home. Unfortunately we visited 2 new development in town and the experience we had was not a pleasant one. However our hope was renewed when a friend recommended Avant home to us and I immediately reach out to the sales rep (Vicki). From that moment I was reassured that my hopes of owning a new hope was restored. Thank you so much Avant home (here in stockton) for making sure that deadlines were met and for the excellent customer care service

Babra · 1 December 2024

★★★★★ 5/5

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Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022

★★★★★ 5/5

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From the moment we walked in

From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design.

Wayne · 27 November 2024

★★★★★ 5/5

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Excellent service

Thank you Andrew in customer services for your help in organising a new road sign to be installed. Requested one by email, had a prompt reply and very good communication and updates throughout.

Amy · 12 November 2024

★★★★★ 1/5

Trustpilot

Steer clear of avant homes.

Warning - do not buy from avant homes. Purchased a home in June, they are full of lies and deceit. They sell you a dream and deliver utter rubbish. 6 months In and we have 100’s of issues still. This to included legal Boundaries in the wrong place, walls been knocked down in the house due to drainage not been installed correctly, tiling wrong, kitchen units knackered, suppliers won’t work with avant homes, if your kitchen has an Ellis kitchen be careful as they will currently not work or supply parts to avant homes. Mould growth in a new build, drainage issues, driveway issues, garden issues, patios laid not fit for purpose, thousand of pounds in upgraded granite worktops installed like a jigsaw puzzle, avant directors after director visiting your home, main managing directing visiting your home, issuing hundreds of emails with promises of works but works what do happen are worse than the state the house was left in. Managing director of the region conceded they have failed but then still doesn’t put it right. Customer service lies, hundreds of emails chasing for updates to result in a legal case and a submission to the NHOS and NHBC. If this sounds like what you want to live through, sign up to buy. If not stay away.

M · 26 November 2024

★★★★★ 5/5

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Honeyman Park

Jacqui at Honeyman Park has been great always keeping us up to date and really helpful and knowledgable when looking at our options and upgrades. She always makes sure things are done correct first time.

Cameron · 11 October 2024

★★★★★ 2/5

Trustpilot

The good and the bad

We love our house on Alma Place, it’s a gorgeous house and we have loved making it our home. The initial sales team worked well with us to secure our home, however, if you are reaching the end of the month when you’re due to complete and your solicitors aren’t quite ready, they will be very pushy and advise that they may have to forfeit your sale if it isn’t completed. We ended up spending an extra £1,000 to swap to their solicitors to ensure we were completed for them to meet their deadlines. Avant fixed our initial issues very quickly, including being plumed into hot water instead of cold etc, however, we have been fighting for some drainage on our drive since March, which was subsequently agreed and now there is ‘no record of this’ and the people we have spoken to have either ‘left’ or are ‘off sick’. We have tried to contact customer services multiple times via email and are met with no response. Our neighbours are also having the same issue. We have had issues with the site staff using our property for their equipment and making a mess from the site and this has not been rectified either. I am currently trying to speak with them regarding our heating system as that’s not working properly either… and we’ve only been in 6 months. You will find you really like your home, however the aftercare team do no such thing as ‘aftercare’. I’ve felt blatantly ignored, and even when I’ve had reassurance that I’m not being, I don’t believe it. Be wary is all I will say, and take it all with a pinch of salt.

Mel · 25 November 2024