Trusted Agent profile · Reigate

Andrews Estate Agents Reigate reviews

★★★★★ Excellent

2,274 reviews across 3 platforms

39 Bell Street, Reigate, RH2 7AQ

Andrews Estate Agents's office in Reigate, at 39 Bell Street, is rated 4.7 out of 5 across 2,274 reviews on three platforms, including 193 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.

Google logo

5.0 / 5

193

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

2,080

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Reigate office, from every platform, shown as written. First names only.

5/5

Trustpilot

Exceptional Support Throughout Our Move

We had a fantastic experience with Harpindar Andrews during our move. She was incredibly helpful, professional, and supportive throughout the whole process. Moving house can be very stressful, but Harpindar was always approachable, responsive, and genuinely cared about making things easier for us.

Mina · 15 May 2026

Agent replied · 5 June 2026

Dear Mina Assad Ibrahim, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar. Your kind words motivate us to continue delivering exceptional service. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa

5/5

Trustpilot

Sarah was most helpful in serving the…

Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah

Andrew · 11 May 2026

Agent replied · 5 June 2026

Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Brilliant!

The team at the Wallington Branch were brilliant - communication was always excellent, and the team, particularly James, were so helpful.

Joseph · 22 September 2026

Agent replied · 23 September 2026

Dear Joseph , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Wallington Branch team, especially James. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Gurmit is always very friendly and easy…

Gurmit is always very friendly and easy to talk to. Listens and understands if we need help and is quick to respond when needed. I queried our renewal and Gurmit ensured she explained and reached out. Thank you

Lucie · 29 May 2026

Agent replied · 5 June 2026

Thank you, Lucie, for your kind words and excellent rating! We're thrilled to hear about your positive experience with Gurmit. Our team is dedicated to providing the best service, and your feedback is greatly appreciated. We look forward to continuing to assist you!

5/5

Trustpilot

Monika

Have used Andrews Barnet for many years and never had any issues. They are very good information base for me to draw on to ensure that i am always compliant. Monika is always timely and efficient in getting things done!

Daniel · 11 May 2026

Agent replied · 5 June 2026

Thank you, Daniel, for your kind words and continued trust in Andrews Barnet. We're thrilled to hear that Monika and our team have been helpful and efficient. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes , Lisa

5/5

Trustpilot

Such a lovely team

Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around

Wardat · 17 August 2026

Agent replied · 23 September 2026

Dear Wardat , Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa

4/5

Trustpilot

Generally satisfied with the level of service

I am generally very satisfied with the property and the service offered by Andrews Estate Agents in High Barnet. Lorna Pigott has been efficient and direct in her communication, and overall the experience has been positive.

Zlatin · 12 May 2026

Agent replied · 5 June 2026

Dear Zlatin , Thank you for your feedback and for highlighting both the positives and areas for improvement. We appreciate your insights and will work on enhancing our communication. Your satisfaction is important to us, and we hope to provide an even better experience in the future. Best wishes , Lisa

5/5

Trustpilot

brilliant help would recommend

Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much

Louise · 29 May 2026

Agent replied · 5 June 2026

Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

5/5

Google

We were well impressed with Steve and his team at Andrews as they dealt with our sale. (My Fathers Property). We were kept up to date on a daily basis until our property was potentially sold. The house was “sold” on 8th December 2025 and …

Kevin · 16 February 2026

Agent replied · 16 April 2026

Dear Kevin, Thank you for your wonderful feedback! We're thrilled to hear about your … More

5/5

Google

We have been with Andrews in the last 8 years and we never had received any substandard service. Their prompt attention to any property issue had made everything so easy and assuring. Special mention to Janine Derbyshire who served as our Property Manager the longest time. Your immense support and assistance to our needs have always been consistently excellent.

GK · 13 October 2025

Agent replied · 12 November 2025

Thank you for your kind words and for being with us for 8 years. We're thrilled to hear about your positive experiences and appreciate your special mention of Janine Derbyshire. Your feedback motivates us to continue providing excellent service. Best wishes , Lisa

5/5

Trustpilot

Very positive experience seeing…

Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.

Hamza · 19 August 2026

Agent replied · 23 September 2026

Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Ben was welcoming and friendly and gave…

Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!

Shivangi · 19 August 2026

Agent replied · 23 September 2026

Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa

5/5

Trustpilot

Letting

Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.

Becca · 8 August 2026

Agent replied · 23 September 2026

Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

1/5

Trustpilot

I brought a ground floor flat in…WARMLEY

I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.

Michelle · 8 May 2026

Agent replied · 5 June 2026

Dear Michelle Jane, Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation. Best regards, Alison

5/5

Google

I cannot thank Ben (previously from Andrew's Sutton and Orpington offices) any more for the exceptional sevice and support that he has personally provided me over the past 6 months. He has helped in so many different ways, that it is …

Gerry · 16 February 2026

Agent replied · 16 April 2026

Thank you, Gerry, for your wonderful feedback! We're thrilled to hear about your positive experience with Ben. His dedication and expertise truly shine through, and we're proud to have him at Andrews Reigate. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa

5/5

Trustpilot

Daryn + Andrews Property Group

Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.

Theo · 20 August 2026

Agent replied · 23 September 2026

Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.

5/5

Trustpilot

Amazing communication and help from the…

Amazing communication and help from the team at Andrews (Downend). Rebekah has been delightful during my process of looking for a property and helping me find the perfect place!

Georgie · 19 May 2026

Agent replied · 5 June 2026

Hi Georgie, thank you for your wonderful review! We're thrilled to hear about your positive experience with Rebekah and our team at Andrews Downend. We're glad we could assist you in finding the perfect place. Your feedback is greatly appreciated! Best wishes , Lisa

5/5

Trustpilot

The best estate agent by a mile

I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.

Shelley · 4 December 2024

Agent replied · 24 December 2024

Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

30 years of great service.

Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.

Fraser · 27 November 2024

Agent replied · 12 June 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Trustpilot

A Reliable and Proactive Partner in Property Management

As an inventory company, we have collaborated with many property managers, but working with Rebecca Newbrook has been a standout experience. Their professionalism, responsiveness, and commitment to excellence make them an exceptional partner in the property management industry.Rebecca consistently demonstrates a keen eye for detail and ensures that every aspect of a property is managed with precision. They understand the importance of accurate and timely inventories, and they go out of their way to facilitate seamless collaboration. Their proactive communication and prompt responses to scheduling requests make our job more efficient and enjoyable.In our line of work, having a property manager who is both organized and approachable is invaluable. Rebecca excels at coordinating check-ins, check-outs, and interim inspections. They always provide comprehensive information upfront, which allows us to prepare thoroughly and deliver the best possible service to property owners and tenants.Moreover, her dedication to maintaining the quality of properties is evident in their thorough follow-ups on maintenance needs and tenant concerns. Their ability to balance tenant satisfaction with the needs of property owners ensures that properties are well-maintained and respected.In summary, working with Rebecca has been an absolute pleasure. Their commitment to excellence, exceptional communication, and strong work ethic set a high standard in property management. We highly value our partnership and look forward to continued collaboration.

Mike · 18 November 2024

Agent replied · 12 June 2024

I am sorry to hear about your experience which I have just had an opportunity to review. Although I am relatively new in role it does sound like you had a poor experience with Andrews for which I am sorry.Delivering excellent customer experiences, in line with our core values is very important to Andrews, and something which we are now more energetically focused on, and whilst I imagine that is of little comfort to you, I do hope you will consider Andrews for your property needs again in the future.Carl HowardGroup Chief Executive

5/5

Google

Ben Gordon-Smith at Andrews has been outstanding throughout the process of dealing with my mum’s property. From start to finish, he was professional, responsive and genuinely helpful, always available to provide clear advice and guidance. What stood out most was his attitude; even when the property was ultimately secured privately, Ben remained completely professional and continued to support us without hesitation. That level of integrity and customer service is rare. He clearly takes pride in his work and goes above and beyond for his clients. If you’re dealing with Andrews, I would strongly recommend asking for Ben directly.

Salman · 9 April 2026

Agent replied · 16 April 2026

Thank you, Salman, for your wonderful feedback! We're thrilled to hear about your positive experience with Ben. His dedication and professionalism are truly commendable. We appreciate your recommendation and look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Friendly and supportive!

I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)

Si'von · 8 November 2024

Agent replied · 24 December 2024

Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa

5/5

Trustpilot

Thank you James Connor…Wallington branch

James came round to the property and advised me what I could get for my house, from the first meeting I felt confident that he would help me sell my house. James kept me updated on each step of the process and took 8 weeks from offer to completion. He chased up the solicitors to ensure the sale went smoothly, James is very professional and friendly, with great customer service would highly recommend James to help sell your house. Thank you James.

Miss · 5 November 2024

Agent replied · 24 December 2024

Thank you, We're thrilled to hear about your positive experience with James. Your recommendation means a lot to us. Best wishes in your new home , Lisa

5/5

Trustpilot

James at Andrews Wallington branch has…

James at Andrews Wallington branch has been exceptional with our first home purchase years ago as well as sale of the same property recently.From the first meeting we felt very supported and confident that we would be looked after well. Throughout the entire process James was extremely knowledgeable, always professional with prompt feedback; keeping us updated on each step of the process.For anyone seeking an estate agent with both expertise and a personal touch I highly recommend James.Thank you for being part of our journey. We are very grateful.

Anna · 31 October 2024

Agent replied · 12 June 2024

Hi Anna, great to see Emily was able to give you an accurate valuation of your property, meaning you are able to make a full informed decision moving forward, of course Emily and the team will be on hand to help whenever you're ready! Thanks, Rhys

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Read Andrews Estate Agents's Google reviews

Questions about Andrews Estate Agents Reigate

How many reviews does Andrews Estate Agents Reigate have?

Andrews Estate Agents's Reigate office has 2,274 reviews across three platforms: 193 on Google, 1 on Yell (across the whole business), 2,080 on Trustpilot (across the whole business).

What is Andrews Estate Agents Reigate's rating?

Andrews Estate Agents Reigate is rated 4.7 out of 5 across all 2,274 reviews, and 5.0 out of 5 on Google from 193 reviews.

Has Andrews Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent; Andrews Estate Agents, Yate won Trusted Agent.

Where is Andrews Estate Agents's Reigate office?

Andrews Estate Agents Reigate, 39 Bell Street, Reigate, RH2 7AQ.

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