4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Agent replied · 26 December 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
Trusted Agent profile · Reigate and Banstead
Cubitt & West Reigate reviews in Reigate and Banstead
★★★★★
1,881 reviews across 2 platforms
30 Church Street, Reigate, RH2 0AJ, Reigate and Banstead, RH2 0AJ
Part of Cubitt and West, see every office.
Cubitt & West's office in Reigate and Banstead, at 30 Church Street, is rated 4.7 out of 5 across 1,881 reviews on two platforms, including 110 Google reviews rated 4.9.
Reviews
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Agent replied · 26 December 2024
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
4/5
TrustpilotTo Leonie and the team
To Leonie and the team. Many thanks for your time, help and professionalism in our scearch for a new home.
Agent replied · 26 December 2024
Dear Ian & JennyThank you for taking the trouble to leave a review for our Redhill office. It's great to read how professional and helpful you found Leonie and the rest of the team to be whilst searching for your new home. Kind regards, Becky Jennings, Operations Director, Cubitt & West
5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Agent replied · 26 December 2024
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
4/5
TrustpilotJob well done!
Cubitt & West Redhill helped us sell an apartment recently. The exchange of contract and completion processes were affected by non-responsive counterparties and multiple complications. Georgia the Sales Co-ordinator was pro-active and critical in helping us navigate through the issues to achieve a successful sale. We couldn't have done it without her help. Her service was excellent!
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotAbbie
Abbie was amazing in helping us and getting everything done quickly and sorted out.
Agent replied · 26 December 2024
Good afternoon Hannah,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
Trustpilotthank you Micah!
I would like to send a massive thank you to Micah Roye for giving me and my partner the smoothest experience with our first time renting. It was so quick and efficient, a 10/10 service.
5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Agent replied · 26 December 2024
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotJulie Bramble always kept us up to date…
Julie Bramble always kept us up to date with how our sale was progressing or not as the case may have been. Our buyers silicitors at times were not of the best and Julie worked hard to keep the sale on track. I can't praise her enough. Thank you, Julie.
Agent replied · 26 December 2024
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
4/5
TrustpilotThe communication was brilliant
The communication was brilliant. The properties matched our specifications. Gina, Nichole and Millie were excellent in keeping us informed.
Agent replied · 26 December 2024
Dear Mr BurchellMany thanks for leaving a review of our Crawley office. It's great to read how you found the communication from Gina, Nichole and Millie to be brilliant.kind regardsBecky Jennings, Operations DirectorCubitt & West
4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
5/5
TrustpilotAshington Branch - Recommended
Heidi and the team were helpful throughout our purchase. They were proactive and kept us all in the loop.
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Agent replied · 26 December 2024
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
4/5
TrustpilotValuation of our house Banstead
It was a pleasure to meet Scott he was very professional, we were very impressed with his presentation with the different graphs showing us latest market information including Best price guide. He was also very knowlegable of the local area.
Agent replied · 26 December 2024
Hi Elaine,Thank you for leaving a review! We're delighted to hear how much of a pleasure it's been to work with Scott and how impressed you are with the knowledge he has shown.Best wishes,Cubitt & West.
5/5
TrustpilotGreat service
Great service. Karen Fogarty kept us well informed of everything that was going on and kept things moving.
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Agent replied · 26 December 2024
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Agent replied · 26 December 2024
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
5/5
TrustpilotReally pleased with Cubitt & West
Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.
5/5
TrustpilotWhat a great team to work with on…
What a great team to work with on setting up tenancy. In particular Robin Sanassy. Thank you
Agent replied · 26 December 2024
Dear HowardThank you for your kind words about our lettings team - in particular Robin. I will be sure to pass your comments along. Kind regardsBecky Jennings, Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Cubitt & West Reigate and Banstead won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winner in one year: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
- Local Gold (1)The British Property Awards 2023
- Reigate
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Cubitt & West Reigate
Has Cubitt & West Reigate won any awards?
Yes. Cubitt & West Reigate won Gold for Estate Agent in Reigate at The British Property Awards 2023.
