Trusted Agent profile · Reigate and Banstead
★★★★★
1,881 reviews across 2 platforms
30 Church Street, Reigate, RH2 0AJ, Reigate and Banstead, RH2 0AJ
Part of Cubitt and West, see every office.
Cubitt & West's office in Reigate and Banstead, at 30 Church Street, is rated 4.7 out of 5 across 1,881 reviews on two platforms, including 110 Google reviews rated 4.9.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much to the team at…
Thank you so much to the team at Reigate Cubitt and West for helping us to find our dream home. A particular thank you to Katarina who has kept us informed throughout the whole process and gone above and beyond in all areas. It really has been a smooth process thanks to their efficient, polite and hard working team. Thank you so much.
5/5
GoogleIt's been a difficult time for so many reasons but I should just like to commend Cubitt & West for the service they have maintained and especially Kian in the Reigate office who was incredibly responsive arranging property viewings at very short notice.PositiveResponsiveness, Professionalism
Dear Terry We appreciate you taking the time to leave a review of our Reigate office. I am delighted to read that you have found Kian and the rest of the team in Reigate so helpful during your property search. Kind regards Becky Jennings Operations Director Cubitt & West
5/5
GoogleC&W Reigate have provided flawless service throughout our recent purchase, having been instrumental in getting from offer to in close to 6weeks despite all the industry disruption. Special mention to Katarina and Brooke whose combined efforts made the process significantly quicker and easier.PositiveResponsiveness, Professionalism
Dear Dom Many thanks for taking the time to leave a review for our Reigate branch and in particular, Katarina and Brooke. I was delighted to read about the excellent experience that you had. Having a dedicated Sales Co-ordinator like Brooke really helps each sale/purchase run as smoothly as possible and it made the entire teams day when they read your kind comments. Best regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotWe had a great experience with the…
We had a great experience with the cubitt & west agent! Angel was brilliant from our first viewing! Very knowledgeable and helpful. We are very happy with our new home and would highly recommended!Thank you so much Angel for your help 😊Tamas & Justyna
Hi Tamas & JustynaThank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotThank you Becky Darby
Becky Darby was instrumental for us in securing the property. From the day of the viewing to the day we were handed the key, she was available to provide response to our emails with regular updates.
Good afternoon,Thank-you for the kind words about out the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAshington branch - lovely team
Heidi, Stephanie and Caroline were a real pleasure to deal with through the whole sales process. Heidi and Stephanie were fabulous with their regular updates and positivity and enthusiasm with finding us the right buyers. Would highly recommend this agency to potential future buyers or sellers. 5*
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotAbbie Tallack ensured that I didn't lack..
Abbie Tallack ensured that I didn't lack for any information support that I needed to get my property rented with a great tenant. Being a non resident landlord and very unfamiliar with the landlord rules and regulations in the UK she took her time to explain and went over and beyond to get me pictures of the property beyond the advertising ones, arranged all that would be required to make it lettable. I have no hesitation in recommending Abbie and Cubitt & West for all non resident landlords especially. She was very very helpful and didn't mind to handhold inspite of a barrage of emails I sent her.
Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotSuper
Aden was a gentleman and very pleasant? I got all the information I needed and more from him.Great agent. Happy to have done the viewing with him
Hi Llyris,Thank you for leaving a review! It's great to hear how pleasant you experience with Aden has been and how informative he was throughout your viewing.Best wishes,Cubitt & West.
5/5
TrustpilotHeidi & Stephanie from the Ashington…
Heidi & Stephanie from the Ashington branch in West Sussex were great, the communication was perfect, we were kept up to date with everything considering we were in a lockdown it actually made our experience so much easier, would highly recommend them. Scott & Tracy Devlin
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotFabulous helpful team
On the market with another agent for 8 weeks with zero interest. Changed to this team who were so proactive and helpful with great local knowledge and had an offer within 2weeks.Big thank you to Mo Hussain and Vanessa and Zoey, you are all amazing.So,no, not all estate agents are the same!
Hello Joanna,Thank you for your kind review - we will pass this on to the team! We're thrilled to hear that Mo, Vanessa, and Zoey were able to assist you so effectively and that you received an offer within just two weeks. It's wonderful to know that our proactive approach and local knowledge made a difference for you. Best wishes, Cubitt & West
5/5
TrustpilotGood experience
I really appreciated having Kerry-Ann and her team to sell the house for us. The service was competent and efficient, and there was always a friendly answer to any queries.I particularly appreciated Kerry-Ann's compassion, common sense and sense of humour. She made it a personal service.
Dear AliceThank you for taking the time to leave a review of our Cranleigh office. I am delighted to read how pleased you have been with the service received from Kerry-Ann. I know that receiving reviews such as yours really makes all the hard work worthwhile for our staff and i am sure it will make Kerry-Anns day.Kind regardsBecky Jennings, Operations DirectorCubitt & West
5/5
TrustpilotGeorge was great
George was great and keeping up to date with the process as it went along and helping secure the flat.
Hi David,Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, has been whilst he's helped you to secure your flat.Best wishes,Cubitt & West.
5/5
TrustpilotAwesome all the way through
Awesome all the way through. Dedicated, kind and professional. Jordan you are a star! Thank you also to Richard, Fred and Gary. Always ready to answer any worries, big or small. THANK YOU!! Would highly recommend and will go back to! SIMPLY THE BEST (as dad would have said)
Good Morning,Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that you had such a positive experience with us. Jordan, Richard, Fred, and Gary will be delighted to know they made such a great impression. We're always here to help you along your proprty journey and look forward to assisting you again in the future.Best wishes, Cubitt & West
5/5
TrustpilotI bought my flat through Cubitt & West…
I bought my flat through Cubitt & West and I now let it through them. The sales team were very good and the whole buying process went smoothly. Olivia and the lettings team have been very professional and supportive over the past year. I’m very happy with the service they provide and would recommend them.
Hi Debbie,Thank you for taking the time to leave a review. We're delighted to hear that you had such a great experience with our sales and lettings teams.Best wishes,Cubitt & West
1/5
TrustpilotC&W Reigate - very disappointing
I sold a house through the C&W Reigate branch in the summer, and my husband and and I massively regret using them. Although Katrina was an absolute godsend, and we found her very professional, personable and efficient, unfortunately the same could not be said for any of the other staff we had interactions with. We were relieved to (finally!) sell our property but we certainly will be giving C&W a wide berth in future!
5/5
TrustpilotWonderful experience with renting
Wonderful experience with renting, the whole team went above and beyond in a tricky situation, particularly Madi Infield. As a tennent I felt valued and looked after.
Hi Mary,Thank you for leaving a review! It's wonderful to hear how positive your experience with our agents has been and how they've gone above and beyond for you in a tricky situation, and particularly how valued Madi made you feel as a tenant.Best wishes,Cubitt & West.
2/5
TrustpilotDreadful!!
Truly shambolic experience with this business. (Sam, Bognor). Appalling lack of communication. Very friendly at the start but then you never hear back despite repeated requests. Have tried to log my complaint three times with absolutely no acknowledgement even that I wish to make a complaint so I've resorted to just posting my grievance here as feedback. I've moved several times over the years and never come across such diabolical customer care. And as for the conveyancing surveyors that they 'reccommend'... An eye wateringly painful experience. If you do for some strange reason "have to" use this estate agent, I strongly recommend you choose your own solicitors and avoid D.C. Law or any other online firm they suggest. Never again!Lucky to get a 2 star instead of a 1 star!
Dear Ms BevisThank you for taking the time to leave us your comments. As a valued customer your feedback is important to us and it is very disappointing if you have not enjoyed a positive experience on this occasion. We have reviewed our records and have been unable to locate any complaint correspondence from you. We have therefore forwarded your comments to our Customer Support department who will be in contact with you so that you can provide us with more information regarding your experience. You should hear from them shortly. In the meantime, thank you again for leaving your feedback. Kind regardsCubitt & West
5/5
TrustpilotProfessional and courteous service…
Many thanks to Maddison Oksuz and her team for a very professional and efficient service. Our bungalow was sold extremely quickly and the whole process was managed very well and to a high standard.
Good afternoon,Thank-you for your kind words about Maddie at the Cubitt & West Waterlooville office. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotHeidi and the team at Ashington Cubitt…
Heidi and the team at Ashington Cubitt and West were just amazing. We were always kept fully informed of how things were progressing and both my husband and I thought the service was really professional but with a lovely personal touch. I would definitely recommend them
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotNicola was so friendly and helpful with…
Nicola was so friendly and helpful with our search for a property. She made us feel comfortable and at ease the whole time. Thanks Nicola 😊
Hi Fern,Thank you for leaving a review! It's great to hear how friendly and helpful Nicola has been throughout your process and how comfortable she's made you feel.Best wishes,Cubitt & West.
5/5
TrustpilotMy experiance with Cubitt and west…
My experiance with Cubitt and west waterlooville has been great. After being let down by other estate agents Maddison came to the rescue and was extremely helpful and always there to explain and help. Most of my communication has been with Nicola also very helpful and will always have time for a chat great personal touch.Emma Maddison and Nicola and all the staff are very professional and l9vely
Hi Sandra,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've come to rescue after being let down, as well as how helpful and professional they've been throughout your journey.Best wishes,Cubitt & West.
5/5
TrustpilotIt was always going to be tricky buying…
It was always going to be tricky buying in the midst of a global pandemic. But the staff at Cubitt and West Southsea in particular Julie were always on hand to answer queries and keep us updated as the sale progress. We would thoroughly recommend their services.
Good morning Joe,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
GoogleI was very impressed with the service from start to finish, Julian and the team were helpful, responsive and knowledgeable. Special shout out to Katya, Brooke, Tony and Nicola. Why list with anyone else?PositiveResponsiveness, Professionalism
Dear Simon, It was lovely to hear that your experience of selling a property was a good one, due to the level of service that our team provided from our Reigate branch, they were delighted to read your positive comments. The team have a wealth of experience and thrive on doing everything they can to ensure the process runs as smoothly and as quickly as possible. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotJulie Bramble was great
Julie Bramble was great, it was a long process to get moved in but I was kept informed throughout. Julie contacted me at every turn and we very supportive during the sale.
Hi Ross,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
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Cubitt & West Reigate and Banstead won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winner in one year: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Cubitt & West Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
Yes. Cubitt & West Reigate won Gold for Estate Agent in Reigate at The British Property Awards 2023.
