Cubitt & West Banstead reviews in Reigate and Banstead

★★★★★ 5/5

Trustpilot

Abbie from cubitt and west has been

Abbie from cubitt and west has been. Absolutely amazing she’s done everything in her power to reassure us and make things happen on time. She’s been absolutely lovely to us and we are extremely grateful to have had the experience with her she made our experience so much less stressful.

Jade · 29 March 2023

★★★★★ 4/5

Trustpilot

Viewing with Aden!

It was a genuine pleasure to meet with Aden at a recent viewing at one of your rental properties. I was not only impressed with the level of service and kind attention he gave me regarding the property, but also for his enthusiasm and passion for his career, prospects and future with your agency. He cared and that’s not always the case when viewing properties. I’m sure any agency would be thrilled to have Aden work with them. He’s going places!Thank you.Mark 😊

Mark · 27 May 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

I needed to sell my property quickly in order to reserve a new build. Heidi from the Ashington branch listened to what I wanted, and was totally professional and committed to delivering the service I needed. The efforts of her and her team meant that it couldn't have gone more smoothly! I am completely satisfied with their service.

Malcolm · 19 May 2022

★★★★★ 5/5

Trustpilot

Fantastic!

John and his team have been fantastic! Always professional, excellent communication,informative and did exactly what they said they would! Our house was marketed superbly and sold before it even went on the market !Would highly recommend Cubitt & West!

Helen · 21 September 2022

★★★★★ 5/5

Trustpilot

Amazing experience with Cubitt & West

Amazing experience with Cubitt & West. Ciaran went above and beyond since the beginning of the renting process and he was always there to answer any question I had.I rate them 10 out of 10, a happy tenant. Thank you.

Fülber · 2 August 2022

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Julie Bramble during the chaotic experience of selling my home. She was professional, polite, on the ball, understanding and informative throughout. I cannot sing her praises enough. This woman deserves a promotion. Thank you, Julie, for making a stressful situation more comfortable.

JR · 10 March 2023

★★★★★ 5/5

Trustpilot

Caitlin at Cubitt and West was a gem

Caitlin at Cubitt and West was a gem! She always got back to me really quickly and we managed to sort out some tricky issues together. Buying or selling houses is the stuff of nightmares and although ours was no different, am sure it would have been much worse if all the staff at Cubitt and west hadn't been so professional. Great job!

Melanie · 30 June 2021

★★★★★ 5/5

Trustpilot

Dan was thorough

Dan was thorough, friendly, knowledgeable and efficient. Restored my faith in letting agents.

Amelis · 30 October 2021

★★★★★ 5/5

Trustpilot

Ciaran was absolutely fantastic with us…

Ciaran was absolutely fantastic with us and sorting out our rental property. nothing was too much to ask, communication was excellent, very friendly and professional. Very happy with the care & service we received!

Jodie · 2 March 2023

★★★★★ 5/5

Trustpilot

Freya was Very helpful.

Freya was Very helpful.And helped as much as possible for the short notice move.Appreciate it all.

Mia · 13 March 2021

★★★★★ 5/5

Trustpilot

Thank you, Aden

Thank you, Aden, Ciaran and Sophie, for all your help during the last month. As I have never rented before it was all a bit daunting but you helped me every step of the way and was always contactable and patient.

Consumer · 2 November 2023

★★★★★ 5/5

Trustpilot

Daniel was so supportive and helpful

Daniel was so supportive and helpful. If I had a chance i would review with billion stars:) I want to thank for all team at the same time. They were so friendly and encouraged us.

Yigit · 10 January 2023

★★★★★ 5/5

Trustpilot

Great service from Julie Bramble

We have just exchanged contracts for our first home. Julie Bramble at Cubitt & West was absolutely fantastic, she gave us regular updates, she was easy to get hold of and always resolved any queries we had promptly. I'm glad we had Julie as she has made this experience easy for us :)

Farhana · 24 October 2022

★★★★★ 5/5

Trustpilot

Fabulous service from the Reigate Branch

I cannot recommend Cubitt & West and the Reigate office enough. Julian, Katarina and Tony work tirelessly, show the utmost professionalism and have been nothing short of amazing in their efforts and the level of commitment they have shown in selling our property. Having experienced other less committed agents, we would come back to Cubitt and West time and time again.

Amy · 22 September 2021

★★★★★ 5/5

Trustpilot

incredibly professional, helpful and knowledgeable

From start to finish Julie, Claire and Maddison have been incredibly professional, helpful and knowledgeable. Perhaps the most important factor has been their timely and detailed communication guiding myself and my buyer through the process . I was extremely impressed with the excellent communication throughout where they answered all of my questions thoroughly and expertly. I would definitely recommend and use them again!

Martin · 30 April 2021

★★★★★ 1/5

Trustpilot

Cubitt & West Reigate and Julian Bromwich, avoid at all costs

We had the most atrocious experience with Cubitt & West Reigate! We made the mistake of buying our property through them, and it was an excruciatingly painful ordeal. Let me start by saying that Julian Bromwich, the so-called "senior branch partner," is utterly clueless about the properties he represents. We had to endure 4 or 5 viewings before they bothered to show us an attic space. And during one of the visits, we discovered that one of the drawers underneath the hob was jammed shut. When we brought it up with Julian Bromwich, he had the audacity to tell us it couldn't be fixed. It took three letters and countless follow-ups for him to finally forward the issue to the sellers, who turned out to be a development company. Only then they fixed it.But the incompetence doesn't end there. They set a completion date, but on the very day, after I called around noon, they had the nerve to inform me that we weren't completing today. This was after our current property had already been sold earlier that day. And to top it all off, Julian Bromwich advised our seller/developer not to let us into the vacant property, claiming we hadn't bought it yet, even though our deposit money was already with our solicitors and we were ready to sign an agreement. As a result, my wife, our 18 month old child and I were left homeless for a 11 days!And the insult to injury was when we finally exchanged and picked up our keys, they "gifted" us a pitiful box with hand sanitiser, Kleenex tissues, and a zero alcohol Peroni. What a joke! This was supposed to be a celebration of purchasing a property worth over £500K, but all they could muster was this shoddy excuse for a gift. When we bought our previous property through shared ownership, they gifted us a bottle of fine wine, but apparently that's asking too much for Cubitt & West Reigate.So, if you're looking to be treated like dirt, with estate agents who have zero knowledge about the property they're selling and are always in a rush, giving you a measly 15 minutes window to view your potential future home after driving for 1.5 hours, then Cubitt & West is the estate agency for you. But if you have any sense, steer clear of these incompetent, unprofessional, and inconsiderate bunch. They have absolutely no respect for the buyers and their so-called "service" is a complete joke. Consider yourself warned!

Andrew · 10 April 2023

★★★★★ 5/5

Trustpilot

Cubitt & West Telscombe Cliffs Excellent Service

Cubitt & West Telscombe Cliffs dealt with our sale professionally and were extremely helpful. Gary Wheeler kept us fully updated and was extremely helpful throughout the whole process from start to completion.

Mrs · 4 April 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience selling house with Cubbit &West. Great communication. Julie was very helpful. Big thanks

Jaroslaw · 31 March 2021

★★★★★ 5/5

Trustpilot

Helpful and timely

The team at Cubitt & West, especially Lindsay, has been very helpful in assisting me with maintenace for my flat. She has been responsive and helpful with my questions and needs.

Charles · 1 May 2023

★★★★★ 5/5

Trustpilot

Amelia was fab

Amelia was fab, Really great experience finding my first home with Amelia.

Bea · 22 October 2021

★★★★★ 5/5

Trustpilot

Smooth process

This is my first time working with Cubitt & West and It couldn't have been better. Micah Roye made sure I was able to have everything ready before my moving date. Thank you!

Keyla · 23 February 2023

★★★★★ 5/5

Trustpilot

I firstly would like to thank you…

I firstly would like to thank you everyone that helped at cubitt and west! but the two people that we couldn’t thank you enough is Dan and Marcus! what kind hearted, caring people are you! We couldn’t of wished for a better agents to go with! would recommend you to everyone who asked thank you again for everything you done for us :)

Jake · 4 March 2021

★★★★★ 5/5

Trustpilot

Holly and the lettings team

Excellent service from Holly throughout the letting process. Regular updates, prompt reply whenever required & the void period of only 4 days.

Lana · 10 October 2024

★★★★★ 5/5

Trustpilot

Cubitt and West selling and buying experience.

My experience with everyone at Cubitt and West, Redhill and Reigate, was totally positive. They kept me informed on a regular basis and Alia in particular gently lead me through the whole process in an honest and professional manner.Many thanks

Richard · 23 October 2023