Trusted Agent profile · Reigate and Banstead
★★★★★
2,043 reviews across 2 platforms
43 Station Road, Redhill, RH1 1QH, Reigate and Banstead, RH1 1QH
Connells's office in Reigate and Banstead, at 43 Station Road, is rated 2.4 out of 5 across 2,043 reviews on two platforms, including 367 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Connells won in 2026.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
GoogleThroughout the purchase the team at Connells Redhill did a great job. They were on the ball and really knew their stuff. Of particular use was their regular checking in with and pushing the solicitors to get things to happen. I would thoroughly recommend the whole team, but particularly Mark and Emma.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
2/5
TrustpilotBeware what you sign when handed the contract regarding their FEE
The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.
5/5
GoogleShaun, Mark and Ryan were an absolute pleasure to work alongside. Being a first time buyer I felt fully supported and guided through the process from beginning to end. An incredibly diligent team
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
1/5
TrustpilotIf there less than one star definitely…
If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress
1/5
TrustpilotAvoid at all costs if you value your…
Avoid at all costs if you value your mental health!! Connells failed in their legal duty to inform us fully about our buyers position to proceed which led us to accept an offer from someone with a complicated chain, leading to stressful delays. They failed to keep us informed on progress and when contacted for an update, calls were frequently not returned. The service was so poor, our buyer regularly contacted us to find out if we knew what was happening with their chain! Despite making a formal complaint outlining their numerous failings, Connells would not accept any of their shortcomings. A disaster from beginning to end. Should anyone be unfortunate enough to use this company, the best advice is if you speak to them follow the conversation up with an email to ensure a written record of everything they say or do because their staff have difficulty in recalling anything discussed verbally.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
5/5
GoogleWe have been extremely pleased with the service from Jasper. He has been very professional and friendly from the beginning, where no question or query is too small. Being first time landlords we were very nervous with the process but Jasper took his time to explain it all to us as well as delivering exceptional results in terms of having our property ready for advertising and finding a suitable tenant. We couldn’t be more happier! Connells will definitely be our letting agent for all our future investments
5/5
GoogleI was absolutely wowed by the service provided by Connells Estate Agents in Redhill. This was my first time buying a property, and I naturally feared the process. Mark and Ryan provided the best customer service and made me feel at ease throughout the process with constant updates via email and phone. I felt that they genuinely had the interest of both buyer and seller at heart and they were so transparent throughout. I cannot recommend them enough, they were kind, genuine and went beyond the call of duty. I will be using them if I ever sell my property in the future. Thank you both for making this process as easy as possible and for the amazing service!
5/5
GoogleI cannot fault the service I received from Mark in helping sell my property. Right from the start he made a great impression and was friendly and helpful throughout the process. As the sale progressed, he was always on hand to answer my questions and ensure I understood the stages and what was required of me. Where we hit bumps in the road, he worked incredibly hard to smooth things over and do everything in his power to get the sale across the line whilst looking out for both myself and the buyer. I could not have asked Mark for more and really want to thank him for going above and beyond. He worked incredibly and hard and always with a smile. Not only did I benefit from his impeccable client service but also his vast knowledge of the system, processes and local area. The whole team at Connell’s were professional and friendly each time I spoke to them, and I really felt that they cared and had my best interests at heart. True client service at its best. I would not hesitate to recommend the team or use them again.
5/5
GoogleI've now had the pleasure of dealing with various employees over the years at Connells. The sales team are fantastic, friendly and are honest which is a breath of fresh air in this industry. I've dealt with many of the lettings managers over the years who have all done wonders for me but must say that Jasper has gone above and beyond for me most recently & is an absolute pleasure to deal with. For any professional landlords, people looking to buy or let property... I highly recommend all the team at Connells.
1/5
TrustpilotWARNING !!!!!!!!!!!!!
When I saw all the other thousands of negative reviews about this abysmal company, I was relieved to know I was not the only one! They are beyond corrupt, an absolute joke. Unprofessional, rude, frauds and liars. I have had so many issues with them its unbelievable. They lied to Scottish Power when we moved in our rented property and we ended up having a warrant against us for S.P to remove our meter, S.P then stated they have taken the property and estate agents to court for failure to provide them with an update of tenancy and paying the arrears. When I then told S.P that we are with Connells estate agents he LAUGHED and said word for word "sorry I'm not laughing at you I promise I'm just laughing because so many tenants have named Connells, theyre known for this, If I was you I'd sue them and give them a world of sh**. This is not your debt its theirs." When I then informed Connells, there response was absolutely disgusting. I warn everyone to STAY AWAY from this agency no matter what. And so many of my colleagues, friends of friends, and neighbours have said the same - word of mouth is crucial. As are the thousands of other complaints about this AWFUL corrupt disgusting agency.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
1/5
TrustpilotI thought Initially that Connells is…
I thought Initially that Connells is right place for letting, but after letting they continously disturbed us with Sales and Letting related before 3 months of the contract, even though we say we are not available pushing us that we need to be in home as they already booked without taking prior confirmation. After contract they send us that it is worst report and saying that we damaged whole property which is already damaged in pieces that's why no one buy or let. One of the Representative said that we are staying in the property more than the occupants and said that we are like labours lot of rude talk and defaming others. Just talking in a way that they are staying in the home everyday and observing when we are in contract. I am least bother about Tenancy deposit because i can donate for this beggars.
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
1/5
TrustpilotWorst service ever
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
1/5
TrustpilotThe reason estate agents have a poor reputation
Unprofessional, look elsewhere. Hard to explain how utterly useless Connells were when marketing and showing our property. We did all the work, we had to chase the agent for feedback following viewings and prompt them to speak to those who had viewed the property but not commented. Agents knew nothing about the schools in the local area when questioned by those viewing despite our property being marketed as a home suitable for families. Conells had no plan at the start and seemed to rely on the house selling itself in a strong market, this caught them out when it became evident that they had massively overestimated the property value. We made multiple price reductions only for Connells to tell us that this is what they would have advised! In the end we took the house off of the market having wasted the summer as we just didn’t want to deal with them any more. They did ask for feedback after we pulled the property and I gave them an honest and fact-based assessment of their performance, their response - a letter warning me that I’m tied into a contract with them and if I sell the property before it expires then I have to pay them thousands of pounds in fees! Connells give estate agents a bad name, think carefully before using them and if you do then make sure they provide a detailed plan for selling your property as well as ensuring they know your local market and neighbourhood.
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with. I wanted to use this company to rent my property out. I had to wait 2 months for the first payment, all I got was excuse after excuse, when the property was handed back it was total mess and nowhere near how I left it. I Will NEVER use this company again. All they are good for is taking money, over charging you for service and making up excuses.
1/5
TrustpilotBewhere do not instruct connells to sell your house
I wish there was a 0 a big -0 connells was instructed to sell my house but had 2 buyers fall through 1 3month in then 1 few weeks in so i sold it with greens who was verry good fist buyer actualy purchased the house in 2021 but due to him booking with connells as well even thou he cancelled with connells streight away as they didnt have anyone to show him the house i have recived a email of there solicitors takeing me to court for there fee of 2400 as my buyer showed a intreast with them discusting green and co cannot belive it ever nealy 1 year later
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience. Don’t go for Jade and Gemma. Gemma is the worst agent ever , communication 0 , skills 0. They’re a waste of time.
5/5
GoogleI am very grateful for the excellent service received from Connells Estate Agents. Mark and Ryan were professional, hard working, provided great support and communication during the buying process. Many Thanks.
5/5
TrustpilotExcellent experience
Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.
1/5
TrustpilotConnells ‘un’common sense
On two separate occasions Connells , owners of Countrywide , have valued a property at zero , thereby rendering it unsellable. One one occasion the work required was less than £5000 and the property was valued on Rightmove at £350,000. Someone , please , seriously look into these abominable work practices and apply a decent level of common sense. Flabbergasted how they continue to operate, the only way is mortgage companies to stop using them , but they have a monopoly so this review is useless unfortunately !
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The Trusted Agent 2026 results for Connells, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Connells Redhill won Trusted Agent in The Trusted Agent 2026 awards.
