Trusted Agent profile · Reigate and Banstead
★★★★★
2,043 reviews across 2 platforms
43 Station Road, Redhill, RH1 1QH, Reigate and Banstead, RH1 1QH
Connells's office in Reigate and Banstead, at 43 Station Road, is rated 2.4 out of 5 across 2,043 reviews on two platforms, including 367 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Connells won in 2026.
Tell us what you need and we'll put you in touch. Connells Redhill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
The Trusted Agent 2026 results for Connells, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
1/5
TrustpilotPaid a marketing fee of £238 which if I…
Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses
5/5
GoogleWe were searching for a place to rent for ages and Sam found us one quickly. He went through every inch of the process with us from start to finish and communicated everything with us. He made the whole thing stress free and kept a friendly, informal but professional relationship with us throughout. I would highly recommend Connells!!!!! Thanks Sam!!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have bought and sold the same house through Connells and both times received excellent service. Mark and his team are very professional at all time, helpful and responsive to all queries. Mark always goes above and beyond for his clients and has helped us so much with the sale and also advice on the onward purchase. Cannot fault Connells.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat speedy service from Hope at Connells
Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.
5/5
GoogleWe have let our apartment in Redhill twice through Connells Redhill Lettings. We found Jasper the complete professional and trusted him throughout the process. We’ll definitely use Redhill Connells next time we need to let our property.
Thank you for taking the time to share your experience and for your wonderful 5* review Jo! Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently rented through Connells, and had a really positive experience working with Jasper and Yandie. Jasper had excellent communication, kept us in the loop and made us feel very supported and confident in our choices. Cannot fault the letting experience with Connells so far.
Thank you for taking the time to leave us your 5* review Steven! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Connells Estate Agents in Redhill. Mark and Ryan were amazing. Our sale was not as straight forward as it should have been and Mark and Ryan were patient and tolerant every step of the way. They really worked hard for us and were always on the end of the phone when needed. I’ll be recommending them to everyone because obviously I’ll never be moving again! 😂
1/5
TrustpilotAbsolute Scam artists
Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.
5/5
GoogleMark & Ryan were absolutely amazing throughout the entire process. They kept us informed with any updates and gave us valuable advice and guidance every step of the way. Genuinely good guys and we would recommend them to anyone in the area wanting to buy or sell. Thanks again guys, really appreciate your efforts.
5/5
GoogleWe are extremely grateful for the service received from Connells Estate Agents. The estate agents were really responsive over email or the phone, supportive and professional. We would highly recommend them to everyone. Special thanks to Mark and Ryan for being very helpful, dedicated and efficient throughout the process. Best wishes!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
5/5
GoogleConnells letting team always provide a 5* service. They're approachable, friendly, and super efficient at dealing with any issues you may face as a tenant. Rest assured you will be in good hands. We can not recommend Jasper and the team enough.
5/5
GoogleOutstanding service from Connells! Ryan sold my house quickly after being on the market for only a few days. Both Mark and Ryan were always polite and professional. I also used their conveyancers Shoosmiths who reflected Connells' professionalism and efficiency. Highly recommend.
5/5
Googlevery helpful, very good service. They try to do their best for you. Many Thanks.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotWe completed on our house on Friday and…
We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!
5/5
GoogleAlways had a great relationship with Connells through years of letting a property and then recently when completing on its sale. Despite dealing with difficult solicitors, Mark Shipp put in the time and effort to push it through and really went the extra mile. Highly recomended.
Many thanks Paul for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!
5/5
TrustpilotGreat service e
I have recently moved into a rental property, moving house can be very stressful and Connells made the transition into our new property almost stress free. James kept in touch with us to keep us updated on a weekly basis so we knew what to expect and was prompt with any questions or queries we had.I will definitely be recommending Connells in the future.
5/5
TrustpilotA big thank you to Kelly for offering a…
A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
5/5
GoogleGreat time renting a property via the team here. The staff, specifically Jasper and Yandie, were very efficient and friendly. The process, from viewing to getting the keys to a flat, was over in about 3 weeks. Very chuffed with the service!
Thanks for the excellent 5* review Mitchell! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotConnells warndon.
Connells warndon.Terrible. Just brought our first house and the seller used these lot. We had to chase all the time, not kept in the loop at all. I was led to believe I was in a bidding war with interested party, turns out they lied. I paid an extra 2 grand for nothing. On completion they gv my mrs a welcome pack with random stuff which several were out of date. Steer clear, bunch of muppets is putting it very lightly
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotResidential Lettings service apalling
We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Connells Redhill won Trusted Agent in The Trusted Agent 2026 awards.
