Connells Redhill reviews in Reigate and Banstead

★★★★★ 5/5

Google

Brilliant service! Ryan and Mark have been amazing! They were on hand for anything that we needed and nothing was too much. They were really friendly and knowledgable, and made you feel so comfortable and reassured the whole way through. Thank you both for helping to make our move as stress free as possible. I would highly recommend Connells-Redhill!!

Hayley · 26 June 2024

★★★★★ 5/5

Trustpilot

Had Simon from connells

Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again

Peter · 7 March 2022

★★★★★ 1/5

Trustpilot

I wish I had read more reviews before…

I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.

Neville · 9 March 2020

★★★★★ 5/5

Google

Mark, Ryan and Harry (the Redhill team) at Connells have been amazing from start to finish. They have been respectful with viewing. They have kept us up to date throughout. They have negotiated on our behalf. They even found us a new buyer within a week after our first sale fell through. I can't rate the service highly enough. They have been fantastic.

Claire · 9 July 2025

★★★★★ 5/5

Trustpilot

Letting experience with Nick from…

Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara

Barbara · 28 February 2020

★★★★★ 5/5

Trustpilot

Professional and Reliable

I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!

Baz · 2 February 2020

★★★★★ 5/5

Trustpilot

Julie Davies - Emerson’s Green branch Bristol.

Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.

Aisling · 12 January 2024

★★★★★ 5/5

Google

Thank you for your help both of you we are very pleased about you did for us,Raphi Simmond and James S Allan.

Consuela · 8 October 2025

★★★★★ 5/5

Trustpilot

connels peterborough

We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.

Paul · 30 October 2019

★★★★★ 5/5

Google

Mark Shipp deserves a medal. He went out of his way to make the deal go through. It has been a pleasure doing business with Connells but Mark is the reason we will be using them again. His honesty and patience is second to none and I would have crumbled in more than one occasion if Mark hadn’t been there! If you are a first time buyer please listen to him, he does know what he is talking about!!! If you’ve bought and sold before and not had the best experience then I would say give Mark the opportunity to do your sale. You really won’t be disappointed and you will be in good hands. The whole team at Redhill are great and they treat you like you are the most important person. A big Thanks to you all!!! Mark you are a legend!!!

Viv · 26 October 2019

★★★★★ 5/5

Google

I am so pleased that we found our property through Connells. The communication channels have remained open and clear throughout and I have always felt that the transaction was in safe hands because Mark has been so genuine and transparent at every stage. I could not have asked for a better estate agent and will without any doubt return to Mark and Connells when we move on the next time. Thank you for making our new home a reality. Best Wishes to you all.

Claire · 26 October 2019

★★★★★ 5/5

Google

We have recently completed on the sale of our deceased parents’ property and were very impressed by the service provided by Mark and the team in the Redhill branch of Connells. It was understandably a very sad time for our family and Mark was very helpful, pleasant and understanding and very professional in his work. We were always kept up-to-date and fully informed, which made the process less stressful than it might have been, and we would not hesitate to highly recommend the team.

Caroline · 26 October 2019

★★★★★ 1/5

Trustpilot

Bunch of cowboys

Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....

SIMON · 10 October 2019

★★★★★ 1/5

Trustpilot

Would never use Connell's again

Would never use Connell's again. After putting my offer in with Connells Redhill they said I would need to provide iD,proof of address, payslips and to come in to there Redhill branch to submit my details. Even though I told them we had the certificate from nationwide for an agreement in principle, they said it was for anti money laundering reason. After I pushed back to say I've already gone through the mortgage process and all Connells need is agreement in principle certificate, they said they would not be able to give me the vendors response after they submitted an offer until I gave them all the documents. Again after pushing back, the sales agent Joanne was rude and made statement hinting that I could be a fraud or dodgy because I was reluctant to providing my payslips. Stay away from Connells if you want to buy a house

Ryan · 9 October 2019

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer.

Mohamed · 31 July 2026

★★★★★ 5/5

Trustpilot

Great service

We contacted Connells after trying to let our house in Redhill through a small independent letting agent without success. I met the Lettings Manager Steph at the house on the Thursday. Viewings were carried out that weekend and an offer at full asking price was secured on the Monday. New tenants are lovely. I appreciate that there is luck in all this but it could not have gone any better and Steph and her team were very professional throughout. The fee was also very competitive.

Steven · 28 August 2019

★★★★★ 1/5

Trustpilot

Disgusting

Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE

Leigh · 18 July 2019

★★★★★ 5/5

Google

My wife & I were truly impressed with the outstanding service received from Mark Shipp & his colleagues, Ryan, Harry & Sarah in Redhill. Nothing was too much trouble!! Highly recommended to everyone for a transparent & seamless process. Thank you Team Connells, we’re over the moon in our new home 🥂🏡

Martin · 25 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with Connells as a first-time buyer. Mark and Ryan were both proactive in moving the buying process along, and were friendly and helpful at all times. They're clearly knowledgeable agents, and were happy to answer any questions I had. I'd highly recommend Connells.

Rachel · 24 January 2024

★★★★★ 1/5

Trustpilot

At least I know which agent NOT to use in future

I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.

Dean · 27 April 2019

★★★★★ 1/5

Trustpilot

Trevor Beasley is racist's

Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.

Anish · 6 June 2023

★★★★★ 1/5

Trustpilot

Kevin Henry aka Sharman Quinney aka Connells - Vibrant Energy

Local agency, Kevin Henry, was taken over by Connells and my experience of renting has become a nightmare. Vibrant Energy is the same group and did my interim inspection. I'm a long-term tenant of an unfurnished property and this inspection was intrusive, including taking photos of my own belongings and me. Assessor also read my gas and electricity meters, measured the rooms of the house and asked questions about my rent - for an interim inspection? Since then, I have discovered that Connells have tried to get the landlord to increase the rent and charge commission to anybody doing maintenance on the house I've read the feedback about them changing a tenant's energy supplier and am wondering if that's why they read the meters. Communication has been awful. Sometimes they don't contact me - other times they send the same information twice. My landlord supports me. I'm a good tenant and he's a good landlord - we were both happy, but Kevin Henry/Sharman Quinney (Connells) have changed that. Avoid them if at all possible!

S · 3 February 2019

★★★★★ 1/5

Trustpilot

Waste of money

We were encouraged to select Connells to survey the property we were interested in. We bought the house based on the survey results. The level of inaccuracies which we learned about after moving was unbelievable. For example: the roof was deemed in good condition and, according to the surveyor, “only required ongoing maintenance”. In reality, we had to have the entire roof rebuilt and asbestos tiles disposed of at great cost. The surveyor hadn’t even mentioned the possibility that they could be asbestos. There were further horrors which any competent surveyor should have picked up on. To cut a long story short, we ended up paying more than £30,000 just to make the house water-tight. This was the only capital we had and which we hoped could be used to replace carpets etc. Now we’re broke!We lodged a complaint to Connells, the response to which was insulting, patronising and full of even more inaccuracies. This was taken to the very final stage, but our claim was dismissed. Our roof claim wasn’t upheld as we hadn’t taken photos of the roof at the time of the survey!? Who would even do this? There’s no way that the roof could have deteriorated from a level 1 rating to 3 in 2 months of normal weather. It seems that the surveyor doesn’t have to prove his/her case, but any complainant has to have all manner of evidence which very few of us would think of collecting during the stressful period of the move.I would strongly advise not employing Connells. In fact, rather than have a survey I’d recommend asking a roofer, plumber, builder and electrician to survey the property prior to completion. They’re the real experts!Surveyors are paid handsomely for either pointing out the obvious eg: gutters need to be cleared of leaves etc. or have so many subclauses that even if the house were to collapse, when they’d said it was fine, they’d be covered!

Sam · 1 February 2019

★★★★★ 1/5

Trustpilot

Absolutely useless, avoid

Connells took over my Tennancy from a previous letting agent and have had nothing but hassle since. They changed my Energy provider without anybody's authorisation from landlord or myself. Then were no help in resolving this. I had to deal with a miserable renewals coordinator, who has since apparently "left the conpany", she hung the phone up on me twice and told me I was at the wrong department when I phoned then didn't bother to give me any information about who I needed to call and hung up the phone. I got passed around between all kinds of connells staff ranging from senior to team leader, no one really wanted to deal with my case and at no point was any genuine apology given or an ounce of empathy about everything. My landlord and I eventually came to an agreement on contract because connells were such a liability. They hadn't fulfilled any agent duties by this point and had the audacity to ask me for a £110 renewal fee. So I'd done every bit of work for them and they'd messed me about ten fold then they asked me for money?! They kept replying with hollow apologies and eventually knocked it down £20, I paid this to finally not have to deal with them anymore. Up until the renewal contracts they sent through had misspelled my partner's name! They are absolute shambles do not give them your time or your money

Customer · 26 January 2019