Andrews Reigate reviews in Reigate and Banstead

★★★★★ 5/5

Trustpilot

Highly recommend Greg at Andrews!

Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.

Sam · 19 March 2024

★★★★★ 5/5

Google

Isaac was a pleasure for my grandfather and I to work with during the purchase of a flat. The communication, friendliness, and professionalism were appreciated, and we wouldn't hesitate to recommend Andrews Reigate and Isaac in particular. Thank you!

Olivia-Louise · 5 October 2025

★★★★★ 5/5

Google

Great service and communication, Isaac was excellent and kept me informed throughout the process highly recommended and would definitely use again

Rory · 11 March 2026

★★★★★ 5/5

Trustpilot

Extremely good service from Andrews

I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.

Chris · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional service

Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.

Natasha · 29 July 2024

★★★★★ 5/5

Trustpilot

An estate agency that cares

As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.

Kate · 9 October 2024

★★★★★ 3/5

Trustpilot

Emotionally draining experience

We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.

Ana · 9 February 2024

★★★★★ 5/5

Trustpilot

Raluca has been the best property…

Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!

HEART · 30 August 2024

★★★★★ 5/5

Trustpilot

Andrews every time! I have rented out a property for many…

I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.

F · 16 October 2025

★★★★★ 1/5

Trustpilot

Property manager is not supportive and administrative support is not adequate

I was informed that the arrears are outstanding on my account and I must pay the invoice within 7 days. Otherwise, a fee of £75 plus vat will be added to my service charge account . My question is why there is no prior notification (either letter or email) of this invoice amount and details. I was so shocked to receive this warning letter all of a sudden. Moreover, they removed my Utilities Account in the Myblockman website and I am unable to check any outstanding amounts in my account by myself. It is a shame.

Sandra · 19 November 2025

★★★★★ 5/5

Trustpilot

I met with Nicole Meikle at a property…

I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊

Chris · 23 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Property Manager Louise

Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.

Maria · 11 October 2024

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 5/5

Trustpilot

Brilliant 5 star experience Andrews at Bear flat not only sold my…

Andrews at Bear flat not only sold my home but found me the perfect bungalow too. From start to completion the ‘team’ updated me throughout and acted on any worries I had along the way. Emma Mussert was the agent I dealt with mainly and Emily Snell whenever Emma was out of office. You could not wish for a better service and two nicer people. Words to describe both are, professional, knowledgable (explaining next steps), reassuring and acting straight away if I had a question or concern. I highly recommend Andrews at Bear flat to anyone selling and/ or buying. You would be nurtured through the process and the entire team take great interest and are so professionally friendly.

Lynette · 21 May 2025

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

Trustpilot

Excellent and friendly service

I would like to thank Giles Lowbridge for the continuous great service he provides. He is very friendly and knowledgeable, with a professional approach. He is a great asset to the company. Thank you.

Karen · 16 October 2025

★★★★★ 5/5

Trustpilot

My boiler broke on a Saturday…

My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!

Abigail · 6 December 2023

★★★★★ 5/5

Trustpilot

My experience with Andrew's - Luke in leasehold

My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).

Sarah · 5 December 2023

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service ! Shannon was great with the move in and so helpful with any questions through consistent communication

Sarah · 19 February 2026

★★★★★ 5/5

Trustpilot

Harpindar and Issy were very helpful in…

Harpindar and Issy were very helpful in organising our let

Albert · 30 April 2026

★★★★★ 5/5

Google

Throughout our home selling and buying process, Isaac @ Andrews Reigate was amazingly communicative and supportive. Not only promptly answered calls and emails, he kept us informed about every steps of the complex on the process. His ability to understand our preferences and needs as well as giving the right advise to make decision was impressive. Over all his professionalism was consistent and a top notch.

Namdok · 23 August 2024

★★★★★ 5/5

Trustpilot

Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service

Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.

Neil · 11 November 2023

★★★★★ 4/5

Trustpilot

Monika is very kind and helpful She…

Monika is very kind and helpful She responds immediately for emails and able to answer any questions

Iwona · 28 February 2026