Trusted Agent profile · Reigate and Banstead
★★★★★
1,964 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ, Reigate and Banstead, RH2 7AQ
Andrews's office in Reigate and Banstead, at 39 Bell Street, is rated 4.9 out of 5 across 1,964 reviews on three platforms, including 243 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotIsaac Biggerstaff at Andrews in Reigate…
Isaac Biggerstaff at Andrews in Reigate has done the team proud. A thoroughly well-earned fee from all concerned on this latest acquisition. Well Done team and thanks for all the assistance getting this one across the line.
Hi Julian, thank you for the 5 star review for Isaac and the team at Reigate. Great to see they were all on hand to see your purchase over the line, wishing you all the best. Thanks, Rhys
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotGreat agency
I’ve been dealing with the Reigate branch and they’re all very lovely and attentive!Maria always replies very quickly and the viewing was in line with my needs.
Hi Alessia, we appreciate you taking the time to leave us a review. Great to see that Maria and the team in Reigate are always able to help you as quickly as possible. Thanks, Rhys
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
