Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAli is hands down one of the best agent you could ask for. His professionalism, expertise, and dedication truly set him apart. From the very first conversation, Ali was approachable, honest, and incredibly knowledgeable about the market. He took the time to listen, offered clear advice, and made sure every detail was handled perfectly.
What really stood out was Ali’s commitment and work ethic. He was always available to answer questions, kept us fully informed at every stage, and proactively solved any issues before they became problems. His negotiation skills were excellent, and he worked tirelessly to secure the best possible result.
Ali made the entire process smooth, stress-free, and efficient. His attention to detail, transparency, and genuine care for his clients are rare to find. I cannot recommend Ali highly enough to anyone looking for a reliable, trustworthy, and outstanding estate agent.
Thankyou
Sunbal · 16 February 2026
★★★★★ 5/5
GoogleI can’t thank Steed Estates enough, especially Ali, who was absolutely amazing throughout the entire process. His helpfulness, patience, and constant support made everything so much easier and less stressful. Ali went above and beyond to answer all my questions and kept me informed every step of the way. I truly appreciated his professionalism and genuine care. Thank you so much Ali! You made a real difference!
Ismita · 22 July 2025
Agent replied · 23 December 2025
Thank you, Ismita, for your wonderful feedback! We’re thrilled to hear how much Ali’s dedication and care meant to you. Your kind words motivate us to continue delivering exceptional service.
Warmest regards,
Steed Estates
★★★★★ 1/5
GoogleRented a studio flat in Romford from Steed Estates last year. Mr Ali Ashjar was helpful at first as it was my first time renting, but it felt like he used my lack of experience to take advantage by asking for a £200 cash payment for “reference fees,” which are the landlord’s responsibility. After doing my own research, I found out it’s been illegal for tenants to pay these fees, since 2019 (Tenant Fees Act 2019), which he definitely knew. On top of that, he overcharged me for council tax. I was being charged for an old bill that didn’t apply, as my flat’s new band hadn’t been issued yet. I was initially asked to pay £150 pm but only paid £25 pm temporarily after speaking with the landlord, even though I technically shouldn’t have paid anything until the updated bill was issued.
I still went ahead with the property as I was pregnant at the time and urgently needed accommodation. Although the flat was newly refurbished, the work was done to a very poor standard. There was a serious rat infestation, which wasn’t taken seriously by the agency. I eventually had to move out as it wasn’t safe or sanitary for my child.
I can’t speak for the other agents, but I would NOT recommend renting with this agency.
I’m posting this a bit late, but I don’t want anyone else to be taken advantage of. Despite Steed Estates having a 4.5* rating on Google, my experience with Mr Ashjar was extremely disappointing.
Aamna · 16 January 2026
★★★★★ 5/5
GoogleAli has been the best estate agent my family and I have ever worked with! From our first meeting right through to signing the contract, he delivered an exceptional service. His professionalism, genuine care, and conscientious approach made the entire process smooth and stress-free. We were truly impressed by his efficiency and attention to detail. We couldn’t have navigated this move successfully without his consistent support and guidance, and for that we are sincerely grateful.
We highly recommend Ali to anyone searching for a new home! His dedication and professionalism make him an exceptional person throughout the process.
Ruzina · 9 December 2025
★★★★★ 5/5
GoogleWe recently rented a new house through Steed Estates, and the whole process was very smooth and hassle-free. A special thanks to Ali, who was extremely helpful throughout, he guided us step by step, answered all our queries, and made the entire experience stress-free. Really appreciate his professionalism and support. Highly recommend Steed Estates!
Thirumal · 21 September 2025
Agent replied · 23 December 2025
Thank you, Thirumal, for your kind words! We’re thrilled you had a smooth experience and appreciate your recognition of our efforts. We always try to be as accommodating as possible.
Good luck in your new property
Warmest regards,
Steed Estates
★★★★★ 5/5
GoogleExcellent service from start to finish. The agent Ali was professional, knowledgeable, and always responsive, making the entire process smooth and stress-free. Their attention to detail and commitment to achieving the best outcome truly set them apart. Highly recommended for anyone looking for a reliable and efficient estate agent
Humz · 16 February 2026
★★★★★ 5/5
GoogleI was looking for a property to rent for my mother came across Steed estates agency by just walking and I was greet by Ali and Arfan and I need to thank them both for their service and professionalism I managed to find a property for my mother and everything went smooth from the beginning till my mother got the keys for her new property and I wouldn’t have done it without Ali’s and Arfan’s help, I really recommend everyone to visit Steed agency and the two gentlemen’s who will help you to find your future house.
Sakib · 26 July 2025
Agent replied · 23 December 2025
Thank you, Sakib, for your heartwarming feedback! We're thrilled we could assist you in finding the perfect home for your mother. Your recommendation means a lot to us.
Warmest regards,
Steed Estates
★★★★★ 1/5
GoogleI got confirmation by email two times to view the property.
The first time, the date was fixed but the time I mentioned in the reply email was because I had a childcare issue and they said they would let me the specific time. I had to arrange so many things for the specific date. But they didn’t inform me anything.
The second time, I got confirmation by email again to view the property in a very short period notice. Still, I wanted to view it as I need a flat. As soon as I received the email, I called to move the time 1 hour further after my work and the guy answered that he would confirm me in the morning. Till now no response.
Wasted my 2 weeks as well as the amount of pressure I had from them to compete it was crazy.
I wonder how they still operating and running this estate agent. Worst experience ever!! Customer service is awful and they are definitely irresponsible.
Very disappointed.
Thanks
Romana · 9 February 2025
Agent replied · 23 December 2025
Dear Romana,
We deeply apologize for your experience and any inconvenience caused. Please contact our customer service team so we can address this issue and assist you promptly. Your feedback is important to us.
Warmest regards,
Steed Estates
★★★★★ 5/5
GoogleAli has been great, Exceptional estate agent service. Professional, reliable, and highly knowledgeable, with excellent communication throughout the process. Everything was handled efficiently and stress-free. Highly recommended.
Shivkaran · 16 February 2026
★★★★★ 5/5
GoogleSteed Estates has been exceptional during my nearly year-long tenancy, largely thanks to Ali's outstanding service. Ali's support and responsiveness have been invaluable, making my experience as a tenant smooth and enjoyable. I highly recommend Steed Estates for their professionalism and the excellent care provided by Ali!
ABRARAHMED · 16 April 2025
★★★★★ 5/5
GoogleIt was a wonderful experience with steed estates. Mr. Ali was handling everything very Brilliantly. From viewing till final home overall I said very professional work & incredibly helpful person he is. A genuine buyers agent. Highly recommend.
Aanchal · 23 February 2025
★★★★★ 1/5
GoogleThugs for hire, landlords hire them to intimidate tenants. Scum of the earth.
Update:
They changed their name from Century21 probably coz of all the negative impact they left. In their reply they try to distance themselves from the original agency. But I reviewed the original agency before they changed their name. They complain about negative impact on “innocent” parties lol what about u sending ur huge handymen to threaten the tenants? Or when u shutdown the electricity to intimidate the tenants? And only returning it after the electricity company threatened legal action against ur thugs. Or when u left the house without running water for two weeks? Innocent indeed. Nothing more than thugs for hire by landlords to abuse, threaten, intimidate, and take advantage of tenants. The house was finally labeled unsuitable for habitat by the council. No wonder u changed ur name. If u want to avoid negative reviews then stop ur thuggery, apologize, rebuild ur reputation as honest ppl and move on.
Dorian · 25 October 2023
Agent replied · 24 October 2024
We are Century 21 Ilford. We am sorry for your troubles, however we must point out that we have never dealt with you. We believe you have reviewed the wrong Agency. We started our Century 21 Ilford office in September 2017. You may be referring to the previous company that had operated as Century 21 Ilford. This company is no longer a part of the Century 21 Network. If you need further confirmation please feel free to contact us on 03339002121. In the meantime, please alter or detract your review accordingly.
We take this opportunity to point out that such negative reviews can have a detrimental impact, especially if pointed towards an innocent party. It is our hope that in future you will ensure that all facts are corroborated and accurate before posting.
★★★★★ 1/5
GoogleHave tried to rent a flat with them but just messed me around . Was waiting for 2 weeks and in the end they told me the landlord is not happy with my application. However the guy who was assisting me with the application, Ali , showed me another property . We have agreed for that one , and he said I need to transfer the amount for 1 month deposit in advance. Ok , I ve done it . After 1 week he is calling me and saying that the landlord will compare more offers so I have to wait . After all this waste of time I required my deposit back and already 1 week passed and didn’t get it . I am calling them but no answer, really unserious and unprofessional estate agency in head with Ali what will mess you around . Don’t recommend this estate agency , unless you want to lose your money and time ! Very disappointed ((NegativeResponsiveness, Quality, Professionalism
Doris · 25 October 2021
Agent replied · 24 October 2024
Hi Dorin:
We understand your frustration and can only apologise. We know that you needed a property urgently and we tried to help by showing multiple options. Unfortunately on each occasion the Landlord decided on a different option. Please be aware that Landlords are now extremely careful in choosing Tenants, especially given what's been happening in 2020 with Covid 19 restrictions and Tenants misusing Government and Court protections.
Having said this we empathise fully and apologise sincerely. I will contact you today to discuss this further.
Sincerely,
Century 21 Ilford
★★★★★ 5/5
GoogleVery reliable to the customers and very supportive.
Mallela · 24 October 2025
Agent replied · 23 December 2025
Thank you, Sushanth! We’re thrilled to hear you had a positive experience. Your kind words motivate us to keep delivering reliable and supportive service!
Kind regards,
Steed Estates
★★★★★ 1/5
GoogleCustomer service is awful.
I got confirmation by email as attached copy to view the property. I was just on the way to view the property, I received call from office just 10 - 15 min before, they said we don't have keys.When i mentioned i received confirmation email, the guy said, THESE KIND OF EMAIL WE SEND TO EVERYBODY. Such a time WASTERS.
I have seen this kind of SERVICE for the first time.
Very disappointed.
Goldy · 25 October 2021
Agent replied · 24 October 2024
Mr Singh:
At Century 21 Ilford we prioritise Customer Satisfaction and always aim to achieve high standards. In our endeavours we try to act professionally and honestly at all times.
After analysing the issue we have found your review to be misleading and without merit.
The property in question is still undergoing refurbishment. As such the keys are still with the Landlord. When you were booked to view the property you were informed of this. You were also informed that we would confirm the final appointment once we'd received the Landlord's approval. We explained that we would contact you this morning with the final confirmation. The email that had been sent to you was a generic information email detailing the property and its address. After your conversation this morning it became clear that there had been a misunderstanding.
Having said this we apologise for any inconvenience caused by this misunderstanding and will make efforts to ensure such misunderstandings do not happen in the future.
I will contact you asap to see whether we can resolve your grievances.
Regards,
Century 21 Ilford
★★★★★ 5/5
GoogleHuge thanks to Ali for Everything
Deepak · 4 April 2025
★★★★★ 1/5
GoogleI found it absolutely unprofessional to advertise the neighbouring house instead of actual property just because it looks better in the picture. We haven’t received any confirmation details for the viewing and were not told that the property we wanted to see is occupied by the landlord who will provide viewing fo us. I called the office number immdetialy to clarify the street number of the property but no one has ever picked up my number.
Denisa · 26 October 2019
Agent replied · 24 October 2024
Hi Denisa. We are sorry that you have had a bad experience. Century 21 Ilford take our public reputation very seriously. We always try and be transparent and straight forward in our dealings. I have discussed the matter with our staff this morning, and officially respond as follows:
1. You are correct that the exterior photo was that of the property adjacent. However, both properties are owned by the same owner. All other aspects of the advertising exactly illustrate the property as it is, even the floor plan.
2. It was explained to you when you enquired that the self-contained Studio Flat was located on the second floor, and was within the house owned by the owner.
3. When you spoke with our agent, you stated that you needed to confirm the viewing with your husband. You did not call back. This is why your viewing was not officially booked onto the system.
4. I have looked though our phone logs and can see that we received multiple calls on Saturday afternoon. Our office closes at 1pm. Missed calls are usually responded to first thing on Monday morning.
Having said this, Century 21 Ilford apologies for any confusion or inconvenience caused.
★★★★★ 5/5
GoogleI would highly recommend Hussain from Century21, I've never seen such an amazing enthusiastic agent ever in my life!! & I've dealt with plenty of different agents throughout a lifetime. Although the property I've enquired about was no longer available, I've been dazzled with how transparent his services was best of wishes I hope you go far.
Abdi · 24 March 2020
★★★★★ 5/5
GoogleI have had a fantastic experience with Steed Estates Agents.Their professionalism is exemplary, and I want to specifically applaud Agent Ali Ashjar for his unwavering assistance. He is always there to help out, ensuring a seamless rental …
Vidisha · 16 April 2025
★★★★★ 1/5
GoogleWasted my 7 months . Found property with these agents , everything went smoothly in beginning. Amount of pressure I had from them to compete it was crazy .
Went to see the property with my parents and was totally refused by tenants at …
Sobia · 16 April 2022
Agent replied · 23 March 2025
Excuse the delay in responding to this 1 start review.
You have reviewed the wrong agency. We do not know you and have never dealt with … More
★★★★★ 5/5
GoogleI am really thankful to steed estates and specifically Mr. Ali who helped dedicatedly to find our beautiful home in London.
Megha · 16 April 2025
★★★★★ 5/5
GoogleBest estate agent in town Ali has been very helpful
Highly recommended
Aamir · 16 April 2023
★★★★★ 5/5
GoogleI am so appreciative that I was able to locate a company that met my needs in such a professional manner. Throughout the entire transition of relocating and searching, you were supportive and understanding. My new home is great and fits my …
Ryan · 16 April 2024
★★★★★ 5/5
GoogleVery professional and efficient letting agents.
Ali Ashjar, the agent who helped me is a very professional and kind pers. Thank you C21, thank you Ali.
Mihai · 25 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
