Trusted Agent profile · Redbridge
★★★★★
2,012 reviews across 2 platforms
52 High Street Wanstead, London, E11 2RJ, Redbridge, E11 2RJ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 52 High Street Wanstead, is rated 4.7 out of 5 across 2,012 reviews on two platforms, including 252 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotChristy helped us on Saturday view…
Christy helped us on Saturday view various properties. Although we ended up offering on a house with another agent. We found Christy at Douglas Allen the most friendly, personal and patient with us and we’d like to thank her.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotThank you Joanne at South Woodford Douglas Allen
Joanne at the South Woodford branch was welcoming and knowledgeable. She put us at ease straight away and was super-efficient and reliable, going above and beyond her role to help and reassure us along to the way to buying a property. I wholeheartedly recommend Douglas Allen to ease the path of property purchase.
5/5
TrustpilotForward thinking and professional estate agents
So far really impressed with the team at Douglas Allen - they seem in touch with the market and everything is being handled well. Additional seems to be they are moving with the times and not still operating as if they're stuck in the 80's.
Dear Mr Qureshi,Thank you for your kind comments, it means a lot to all of us to know that everything we put in to help make the whole moving experience easier for customers is being appreciated.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotJodie and Joanna have been lovely
Jodie and Joanna have been lovely, professional and friendly from the start of our letting process all the way to the end. They answered every question with a quick response time and accommodated any of our requests without hesitation. I highly recommend Douglas Alan if you are looking for a new place to call home.
5/5
TrustpilotElise Feeney for Douglas Allen
I was really impressed with the professionalism of the staff working for Douglas Allen. I would recommend them for their fast customer service. Kaleesha especially has been very helpful and friendly with us. Her flexibility and understanding of our needs were greatly appreciated.
Dear Ms Feeney,Thank you so much for your review of our staff and in particular Khaleesha at our Woodford Green office, recognition like yours will be so welcome to her.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHouse purchase made easy
We had a really smooth and easy experience when purchasing our property with the assistance of Gregory and Janine at the Wanstead branch, who ensured everything moved along efficiently and were there to answer any questions we had. Would definitely recommend them.
Dear Ms Keenan,Thank you very much for your 5 Star review of buying your home through our Wanstead office. Greg, Janine and the whole team there are true professionals and I am glad their assistance made the process much smoother for you.On behalf of them both I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHelpful and communicative
My estate agent here has been really helpful and communicative during my buying process. Despite how long it all took, I felt supported and listened to by my agent. They were quick to get back to me and helped liaise between various parties. Thank you :)
5/5
TrustpilotWe had a viewing with Alisha: 5 STARS
We had a viewing with Alisha and she was amazing. She gave us more than enough time to properly look at the house. She was here to give us advice and information about the location and what would be possible to do in the property. She was welcoming and knowledgeable. We had a great time with her. I 100% recommend
4/5
TrustpilotDouglas Allan's team at Woodford branch…
Douglas Allan's team at Woodford branch are very competent, professional and helpful. I have been recieved with Rianna regarding a property purchase and she has been very helpful and have responded to my queries very promptly. Kudos team DA Woodford.
Dear Moiz,Thank you very much for your kind words and review, Riana will be chuffed with your recognition but more so that she was such a help in helping you find your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat customer support from Ledina and Owen at Doughlas Allen :)
Great customer support from beginning of the process.We’ve been in touch with Ledina and Owen since we started looking for properties to buy. Both of them are really informed and go the extra mile at every stage. They are very friendly, patient and helpful in helping us find what we were looking for. I would recommend them unreservedly. Cheers
5/5
TrustpilotTia her name is
Tia her name is, very come and speak very Politely I have never come across such a wonderful customer service person like that. I just wish her all the best .
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotSenior Negotiator
First experience with Douglas Allen, all went well. The star of the show was Natasha Senior Sales Progressor. Unfortunately my solicitors were poor so without her push and been on the ball I would still be waiting! So thanks a million. She has a very Friendly and professional manner.Melissa x
1/5
TrustpilotDon't waste your time with these
Don't waste your time with these. Make sure that they are actually entitled to act as agents for the properties that they advertise.You will find it is a waste of time and they will try and sell you a different one.
Dear RobertThank you for taking the time to share your feedback with us. Please be assured that providing the very best levels of customer service is extremely important to us and we therefore appreciate our customers sharing their experiences. Regrettably we have been unable to locate your details on our system from the information that you have supplied. However we would like to discuss your comments in more detail and would therefore encourage you to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotExcellent support through a difficult and painful process
Through what, at times, was a painfully slow and frustrating process getting our buyers over the line, Tanya (Keene) provided excellent support and advice, working hard to keep information flowing between the various parties involved and ensuring things were kept moving along ...
Dear Mr Bendall,I am glad our Sales Progressor Tanya Keene has been helpful to you as she is with all our customers. Sales Progressors can quite honestly be the difference between customers moving or not moving home and I would urge anyone buying or selling a property to always use an agent that offers this service.Thank you very much for your 5 Star review and for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotAwful experience
They've cancelled my appointment numerous of times. No one ever called me back. I had to chase them up. They even checked my credit score without telling me! Horrible service. I'm so glad we used mortgage broker and different agency. Much more helpful.
Dear EwaPlease be assured that customer service is of the utmost importance to Douglas Allen. We are sorry to learn that you were unhappy with the service and are keen to investigate your concerns. However, as we have been unable to locate you on our system, we would appreciate it if you would contact our Customer Relations Department on 01702 540802 so that one of our advisors can discuss the matter with you in more detail. Thank you.
5/5
TrustpilotMiss Johanna - Best real-estate ever
Miss Johanna really helped me in finding the exact home that I was looking for. No other real-estate agent came for the viewings so professional. She was prepared with all the information I needed, she took care of everything.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
4/5
TrustpilotProfessional Service.
I have been to the branch and was on the phone to the team a number of times. My calls were always returned and messages was passed on. This is not the first time I deal with them and I have come back.
Mr Girgas,Thank you for posting your kind comments and thank you for returning to Douglas Allen!I feel sure we will be able to continue to bestow you with the highest level of service.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotAndrew and other members of the Douglas Team were professionals
The team acted professionally to a reasonable extent but Andrew stood out as being consistent and exceptionallly competent in the discharge of his duties with a human face that transcends hitherto professional disposition He is the human face of Douglas AllenDr. Kasumu
Hi Samuel,Thank you for your comments regarding Andrew and the team. Andrew looks after the after sales as you know to ensure that things progress to a exchange of contracts. This sometimes can be quite stressful but it sounds tlike he done a good job for you.RegardsRob WadeAssociate Operations Director
5/5
TrustpilotBuying new home
All team at chingford where extremely helpful at making the buying process as easy and pain free as possible and now I am moved in to my dream home, thank you and hope to work with you again in the future.
Dear Mr Y,Thank you for posting your 5 Star review regarding my Chingford office. It's great to hear that you have now moved into your dream home . We all known that moving can be stressful so it is nice to see that the team in Chingford made it easy and pain free.I hope you will be happy in your new home.thanks againRob wadeAssociate Operations Director
5/5
TrustpilotA very satisfactory experience with…
A very satisfactory experience with Douglas Allen, especiall with Joanna Martin, who wasexceptional and extremely professional in her conduct. She was pleasant, very helpful. patient and highly experienced and made the whole experience comfortable and smooth for me. I will definately be recommencing Douglas Allen to my family and friends.
5/5
TrustpilotHeather and Tricia and the whole team …
Heather and Tricia and the whole team were fantastic. We were first time sellers and they supported us throughout the whole process.They were always on hand to repsond quickly and effeciantly to any queries we had.Would highly recommend the whole team
Dear Ms Stewart,Thank you very much for your kind words and 5 Star rating of our Loughton office, both Heather and Tricia are true property professionals and always go out of their way to help our customers.When it comes to deciding which agent to instruct to sell your home we never forget the responsibility we have to deliver the very best of service and the whole Loughton team will be delighted that your move has gone so well.Thank you very much for your custom.Regards,Jon Holden - Managing Director - Douglas Allen
5/5
GoogleI sold my flat through Douglas Allen, Sheryce came to value it and was very knowledgeable. I shortly had a successful open day where I met Jo and Dawn who done a great job. Thank you Douglas Allen Woodford!
5/5
TrustpilotQuick and Easy
From the first point of contact to the House going on the market, everything has been handled speedily and efficiently. The valuation has been above our expectation and the marketing photographs look amazing. We look forward to achieving a sale very soon.
Dear Mrs Crawley,Thank you for your feedback and I am pleased that you have been impressed with the service you have received from Douglas Allen. We take much pride in the high standard of our marketing, using professional photographers to get amazing shots to really attract interest as you have witnessed for yourself.You are in good hands and I am sure our team will achieve that sale you are looking for very soon.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotexecellent
I went with Douglas Allen for their general interest in me getting the best price for my house.From day one they have been execllent,no.hard sell tactics like a few other estate agents i could name.I had a great team on the case.
Dear Mr Soane,It is kind of you to post these comments, thank you very much for your feedback, I am delighted you have given our service a 5 Star rating and have noticed the difference between ourselves and others in terms of achieving the very best price on your behalf, this is something we very much pride ourselves on. Whilst this is an easy claim for an agent to make, we set about actually achieving this for our customers.Thank you very much for entrusting your home with Douglas Allen, I am so glad we were able to repay your faith in us.Regards,Jon Holden - Managing Director, Douglas Allen
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Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
