Douglas Allen Wanstead reviews in Redbridge

★★★★★ 5/5

Trustpilot

What a wonderful team in barkingside…

What a wonderful team in barkingside they are absolutely amazing :), I couldn't have done it without kaliesh and ziyaad. An amazing professional and brilliant service I have recieved from both of them.. I am so glad I chosen Douglas Allen Stress free, kaliesh and ziyaad been very helpful dealing and Promptly answered all queries I had. Friendly personality and helping me with the things I didn't understand.. kaliesh has been soo patience with me and guided me all the way.. as I am a first time buyer..couldn't of done this without his advice and guideness.. he really allow me to enjoy this big step without stressing.. I just feel so blessed that I have met him,ziyaad been great with the mortage side really made me feel so sercure.. you also can't forget Bilal,Micheal,Ammer for the brilliant and patience friendly guideness when kalish isn't around they was always ready to help me... thank you so much.. xx

Kokila · 26 February 2018

★★★★★ 5/5

Google

Firsts are always daunting, but rest assured if dealing with Steven @ Douglas Allen, truly a credit to the brand! Was willing to go above and beyond to support us with our first house purchase, answering question after question without so much as a sigh, a fountain of knowledge in the world of real estate! Made our entire experience that much easier!

Imran · 23 October 2022

★★★★★ 5/5

Trustpilot

We have been buying a house

We have been buying a house over the last few months and really felt compelled to write about the amazing efforts Jessica from Douglas Allen made even though we have unfortunately not brought a house through them as the house we are buying is through another agent. Jessica has gone above and beyond to try and find us a property and I just wanted to let people out there know what a fantastic professional service we got from them and didn’t want to not mention this to all looking to buy or sell. We will use your services again in the future Thank you once again Jessica all the best

Sharron · 25 January 2018

★★★★★ 2/5

Trustpilot

Walthamstow Branch: Not recommended. Bad experience.

When we first met Maria for our valuation we were initially impressed. She was chatty, lively and seemed like she cared about us and our desire to move to a bigger home (by selling our one). She valued our property at a comparable rate to the other two agents we met and, although the most expensive of the three, we decided that following our discussion her, Douglas Allen were the ones to work with us to sell our home. They even tempted us with an ‘early view’ of a property they thought we’d like. After that it went downhill.Despite putting a bid on the ‘early view’ property, nothing ever materialised. But they never told me the offer was rejected. It took multiple phone calls and chases for them to finally tell me that the owners were actually unlikely to sell. They talked up their ‘innovative’ online management system, where we could monitor feedback and bids, but we did not receive ONE call from them updating us post viewing. Not one. I had to call in for updates every single time and several times left messages that went unanswered, prompting further calls. Not good. Looking back, with hindsight, they also rushed us through the contract stage and although didn’t wilfully hide anything from us, were not very open about contract lengths, (5 MONTHS!) cooling off periods and fees (calculated as a % but then written in to the contract as a set fee). I had multiple ‘heated discussions’ with Maria about their lack of willing to work with us on property pricing. Whilst they kept telling us they thought we should drop the price of our property to get a sale, they weren’t willing to lower their fixed fee. I was expected to drop my house price by tens of thousands, but they were willing to budge on their fees. Not really collaborative. It only got resolved as we neared the contract end date and I threatened to see out the contract without dropping the price. All very stressful. Terms liked ‘threatened’, ‘unwilling’ ‘heated’ ‘stressful’ are the last things you want when selling your home. It’s stressfulEnough and a good estate agent can help mitigate that stress (or so I’ve heard). Working with Douglas Allen made the entire experience worse than it should have been. I would like to say the interactions I had with Ben Ryan, one of the agents who showed our house to people, were always positive and friendly and should he move to a different agency, I would happily work with him again. But that’s the only positive I can say. I honestly would struggle to recommend an estate agent less, and would strongly advise anyone considering to work with them to look at this review and consider their choice again.

Dan · 25 January 2018

★★★★★ 5/5

Trustpilot

Gizem @ Chadwell Heath - The perfect example of how an estate agent should be!

I have dealt with a number of different estate agents when looking for a home, and i can honestly say Douglas Allen was, by far, better in every aspect. They remained professional and informative, which put me at ease thoroughout the entire process. Gizem in particular was helpful from the very first viewing all the way through to completion. She kept me posted throughout and made every extra effort to fit additional viewings around my busy schedule. She was honest & friendly, and did not come across 'too hungry' (unlike other agents) which quickly built up trust - this was invaluable for a first time buyer.

Tam · 24 January 2018

★★★★★ 5/5

Google

Great experience! Everyone I spoke to was really helpful and welcoming, with a special shout out to Stephen who helped manage both parties to come to an agreement for completion. Will deffo be back!

Sy · 23 October 2023

★★★★★ 4/5

Trustpilot

House Sold

My house took several weeks to sell despite a fairly large number of people come to view. In the end i dropped my house price as after several weeks and several discussions with the team at Douglas Allen I felt my house was priced a little high, this did not help as there was also competition in the same road as mine when a neighbour also put her house on the market the same week as me at a considerable lower price. After Sales team was also excellent.

Kay · 9 January 2018

★★★★★ 5/5

Trustpilot

Natasha Facer, East Ham Branch, Douglas Allen - Excellent service

I want to share how impressed we are with Natasha Facer and the fantastic support, advice, guidance she has provided, and is still providing, in relation to the sale of our property. Her professionalism, patience and support has been second to none. From our first meeting with Natasha we knew we were in good hands. She impressed us with how quickly she proceeded with the sale, from the valuation, arranging photographer, marketing of the property and having viewings - all in the space of just over a week. We have been able to contact her with any queries at any time and she takes the time to respond to our many questions and reassure us when we are unclear and unsure of how to proceed. She is an asset to Douglas Allen, and I am so pleased she is our agent.

L · 13 December 2017

★★★★★ 5/5

Trustpilot

Nathan was so attentive and kind during…

Nathan was so attentive and kind during the process that help me out a lot. Will work with them for sure

Rafa · 11 November 2021

★★★★★ 5/5

Trustpilot

I would also like to thank peter …

I would also like to thank peter arrowsmith in hornchurch branch.We wasted a few months with a previous agent, very dissapoiting low viewers over the months. Then I changed to use Douglas Alan and another agent. My property had only 2 days of viewers then sold! So peter came along, very friendly, laid back, understanding, positive and professional. Each time I contacted him or had questions, he was very clear and helpful. People like him really does make a difference, not too serious, pressurised or being competitive, so more relaxed and trustworthy.In the end of the completion day, I was running so late 4pm to hand the keys over to him and he did not stress, complain or rush me at all, which definitely was a bonus!I really appreciate and very glad we had chosen Douglas Alan. If only we had chosen them in the first place..Great team work to all staff!

Lesley · 23 November 2017

★★★★★ 4/5

Trustpilot

I have to say have received a very good …

I have to say have received a very good professional service from the Chingford Douglas Allen team. They have been pro active , responsive and really assisted with not only the sale of our property but also the purchase of our new one. We have been able to speak to them re any issue so and they have advised us and guided us through thsi stressful process. Jess in particular has been incredibly helpful o would have no hesitation in recommending them.

Carol · 1 November 2017

★★★★★ 5/5

Trustpilot

Would recommend

Great experience with Douglas Allen as a first time buyer - Adam was responsive, friendly and happy to help. Quite different to what we had experienced with previous offers and estate agents!

Collette · 1 November 2017

★★★★★ 5/5

Trustpilot

Well worth that little bit more!

We are both 71 yrs old and were looking to buy and sell a house. By chance we walked into Douglas Allen's Chingford office. We had been told they might be a bit more expensive, but gave a good service. We were welcomed by a very friendly bunch of people who quickly put us at ease. They efficiently run through our options, and we settled for the one that best met our requirements. We are so pleased we choose this office, the service has been excellent from the start and the whole way through. The team are - Jake on front desk, courteous, polite, well dressed and a big smile, Jessica (Sales) super efficient, knowledgeable, informative, and very sympathetic to our needs, Natasha (co-ordinator & liaison) always on the ball, kept all parties well informed, she especially impressed the couple who's house we were buying. Then there's James (Branch Manager) he kept his whole excellent team together, lighten the mood and helped us through a few sticky moments.Thank you for your much appreciated service. we would recommend you anytime to anyone who needs that little bit extra.

Geoff · 30 October 2017

★★★★★ 5/5

Trustpilot

Top marks all around!

We recently met Max the newest member of the Douglas Allen office in Woodford, top marks to him for being so enthusiastic about his job and trying to help us out! It’s a attitude we have learned to expect from Douglas Allen. Even though we have been looking for a while because we are hard to please when we call in or go to viewings we always get very friendly helpful service from Andy, Jordan and Ryan, really everyone! Keep up the good work whoever is hiring. x ML

M · 29 October 2017

★★★★★ 5/5

Trustpilot

Great finishers

The Walthamstow real-estate agent that sold me our first ever home (summer 2017). While as first time buyers it took us a while to get a rhythm of the time frames involved, we quickly realised that Douglas Allen was doing an amazing job at managing a very awkward seller for us. Likewise the property would not have completed without the dogged efforts of their sales progressor Andrew Bilby who almost single handedly shepherded through a VERY complex restriction on title issue with the local borough and their representatives - going above and beyond to get the sale completed. Not always a easy journey but would recommend the East Ham and Walthamstow Douglas Allen team to anyone.

Tomas · 24 October 2017

★★★★★ 5/5

Trustpilot

Pleaseantly surprised

Once I found the house I liked, I exchanged in just over a month - which was so quick it took me by surprise. Douglas Allen provided me with a lovely staff member called Tanya Keene to act as a "go between" my solicitors and my sellers solicitors. She was polite, efficient, always answered calls and kept things moving - I rarely needed to chase anything, it was all done for me. I found this process was far less stressful than I expected but that was mainly down to the professionalism of Tanya.

Customer · 19 October 2017

★★★★★ 4/5

Trustpilot

Nabil was very efficient

Nabil was very efficient, arranging many potential buyers to look at our property. We were kept informed both verbally and in writing and sold the property for more than the asking price.

Mrs · 18 October 2017

★★★★★ 5/5

Trustpilot

I have just sold my flat using Douglas …

I have just sold my flat using Douglas Allen in Chadwell Heath and cannot praise them enough. From the outset they have been friendly, supportive and extremely helpful. I had 3 good offers after just 1 open house day and they have all kept me updated throughout the process. Leslie Carter provided me with the original, very realistic, quote, Michelle helped me to complete forms and offered reassurance when needed, Chelsey and Gizem liaised with my buyer and me until completion. Brilliant from start to finish and my most sincere apologies if I've missed anyone out.

Ann · 16 October 2017

★★★★★ 5/5

Trustpilot

I recently put my property on the Walthamstow Branch

I recently put my property on the market with the Walthamstow Branch of Douglas Allen and they have been a pleasure to work with. Maria came to visit me and view the property and talked me though the process. Ben from the branch arranged an open day for people to view the property, we had 3 consecutive Saturday morning viewings and on the third one an offer was agreed and the house is now sold. The team were positive, helpful and understanding to my requirements as someone selling their home. The staff at the branch have kept me informed every step of they way. they are a credit to Douglas Allen.

Anthony · 10 October 2017

★★★★★ 5/5

Trustpilot

Very Helpful

Douglas Allen were really helpful every step of the way. From the viewing right through to completion. Andrew, Ben and the team made sure everything ran as smoothly (and quickly!) as possible.

Andrew · 10 October 2017

★★★★★ 5/5

Trustpilot

Teamwork pays

In spite of the very protracted process prolonged by third parties I have been supported throughout by Douglas Allen. In particular by Heather and Trish in arranging a large number of viewings by organizing and conducting open house days and Janine in energetically coordinating to completion all the elements in the chain to finally arrive at "my happy". I don't think this could have been achieved by a single operator as painlessly to me as has been the case engaging Douglas Allen with a supporting team of experienced and efficient professionals. Many thanks team. GDF

Mr · 23 September 2017

★★★★★ 5/5

Trustpilot

Great service provided from start to …

Great service provided from start to finish. Communication was key to us and they put us at ease every step of the way with regularly updates on the performance of the property. At times we became frustrated and stressed as anyone selling a house would be. However, we were put at ease by Chelsey our Sales progressor who did everything in her power to make our experience as stress free as possible. I would defiantly recommend them to others and would use again in the future.

Emma · 8 August 2017

★★★★★ 5/5

Trustpilot

Humanising House Purchase

I'm grateful to Joe, Jordan and Robin for making the stressful business of buying property a thoroughly human interaction. They dealt sensitively and professionally with every query and worry. They stayed focussed and true throughout, even when they must have felt frustrated with one or two solicitors. Their approach to delivering ethically and to communicating effectively has been second to none.I found their support, their general approach to helping me to buy, exemplary. Indeed, I felt throughout that the team was on my side; the humanity, understanding and know-how demonstrated consistently have been exemplary. Excellent work. Well done, guys, and thanks.

Kay · 1 August 2017

★★★★★ 5/5

Google

Rumel came over to give a valuation on a Sunday, taking time out of his personal schedule to come and value our property - the service he provided was incredible, highly professional and very personable. Would highly recommend dealing with Rumel at Douglas Allen!

Hamza · 25 February 2024