5/5
GoogleAlice was extremely helpful every step of the way with regards to purchasing our new home. She was very responsive via email and telephone and I would highly recommend using them.
Trusted Agent profile · Reading
Strutt & Parker Pangbourne reviews in Reading
★★★★★
482 reviews across 2 platforms
1 High Street, Pangbourne, Reading, RG8 7AE, STRUTT & PARKER - PANGBOURNE
Part of Strutt & Parker, see every office.
Strutt & Parker's office in Reading, at 1 High Street, is rated 4.5 out of 5 across 482 reviews on two platforms, including 44 Google reviews rated 5.0.
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Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat service from start to…
Great service from start to finish....Adrian and the team really take as much of the stress away as they can.. the most relaxing sale I have done so far..thoroughly recommend Adrian and the lewes team
5/5
GoogleThe staff at Strutt & Parker were extremely helpful and friendly. They co-ordinated the sale of our old property and the purchase of our new one in Pangbourne and we were very satisfied with all aspects of their work.
Agent replied · 24 October 2024
Hi John, thank you so much for your positive feedback. We are very proud of our Pangbourne team and will make sure we pass your comments on to them. We wish you all the best with your new home. Best wishes, Strutt & Parker
5/5
TrustpilotVery good experience; recommended.
We had a very good experience buying through Strutt and Parker. The team was very experienced and knew their market and client well. They were on hand with all the right inputs at the key points needed and I would highly recommend using Janet again - indeed I have already asked Janet whether she would be interested in marketing a different property for us. Thank you from us to the whole team for their support through our recent purchasing process.
5/5
TrustpilotOutstanding service both buying and selling
Brilliant service both buying and selling our properties. Very fast at getting the property on the market and sold within a week! Nothing was ever too much trouble, from the numerous questions raised and answers found in a timely manner. I am sure these were often dealt with in the staff free time as well. We dealt mainly with one member of staff which made it more personal and effective She was professional, knowledgeable and empathetic throughout and you really felt she had your back and nothing was too much trouble. Would definitely recommend!
5/5
TrustpilotGreat support from The Suffolk Office
We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat
5/5
TrustpilotStrutt & Parker, Gerrards Cross
Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020
4/5
TrustpilotA sterling effort in difficult conditions
We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.
5/5
TrustpilotSale of Grade II listed property
From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency
5/5
TrustpilotService above and beyond
Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.
5/5
TrustpilotExcellemt sale of small barn and orchard
Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective
5/5
TrustpilotYears of experience. In 1992 Strutt and Parker sold me a…
In 1992 Strutt and Parker sold me a lovely house in Kent with a small estate, presented with complete honesty as to its drawbacks but clearly showing its immediate attractions, and its serious potential. For the next thirty years, they offered guidance and support as I kept track of the market in deciding when to sell. That led to a very satisfactory sale of the property in 2014 and successful outlying sales in 2020. What I valued above all was the knowledge of the market as it applied to our part of Kent, the clear communication of the situation and the consideration and discretion that accompanied it.
5/5
TrustpilotI highly recommend Strutt and Parker…
I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!
5/5
TrustpilotExcellent letting service
I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home
3/5
TrustpilotStrutt and Parker recently sold our…
Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.
2/5
TrustpilotFor premium property avoid Strutt & Parker
If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.
1/5
TrustpilotWorst company to rent an apartment from. Pure theft.
This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...
5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
5/5
TrustpilotI have been a landlord client of the…
I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!
5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
1/5
TrustpilotTerrible service from Strutt & Parker Sloane Street
Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.
1/5
TrustpilotUnprofessional bunch
I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.
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Tell us what you need and we'll put you in touch. Strutt & Parker Pangbourne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
