Romans Reading reviews

★★★★★ 5/5

Trustpilot

Professional & personal excellent service

Romans are by far the best estate agents we have ever dealt with & we have moved numerous times. The professional but friendly & warm service provided by Ashleigh the Branch manager & her team was much appreciated at a difficult time. The service really was second to none & beyond expectations from previous experiences. We would thoroughly recommend them & would use them again without question. Thank you so much

Caroline · 18 January 2023

★★★★★ 5/5

Trustpilot

Professional Service

This was my second time working with the Romans Windsor branch to find a rental, and once again they have delivered excellent service. Despite a few hiccups and my many questions, Sam, Carly, and Danielle handled everything quickly and professionally. The team is friendly, responsive, and truly welcoming. I would not hesitate to work with them again. Thank you

Sandra · 21 May 2025

★★★★★ 1/5

Trustpilot

Romans Group @Moginie James Cardiff

Moginie James Cardiff + Romans Group... WORST EXPERIENCE EVER.This should be their deserved slogan.The staff was never responsive, absolutely passive and totally opportunistic (shifting the blame to the landlord). Among a quite long list of unpleasant issues, they have left us surrounded by scaffolding for months without any reason. Their -- LATE! -- justifications and apologies were just pathetic, opportunistic and totally ineffective.They charge costs for ridiculous reasons (they are super creative ... I must admit!).Please, stay away from them! This applies both to tenants and landlords.

Tommaso · 9 December 2021

★★★★★ 1/5

Trustpilot

Poor Service

Romans are very quick to ask for money to pay for their service and then once paid they will not respond to any calls or emails.they give you false hopes of buying process and ended us up in buying rented property for time-being with poor communication untill we decided to go through different agency and bought a house within two months.I completely understand that it's not entirely up to the agency for mistakes but in this case they were to blame as they were not responding to my calls and only bothered to respond when I informed that I was pulling out after holding me for almost a year.

JD · 28 November 2021

★★★★★ 5/5

Trustpilot

Romans Service

I have been using Romans service to manage my property for more than 6 years. I am quiet satisfied with their service. The senior property manager- Kimberley Garcia Jones​ have been helping me to sort out property maintenance issues more promptly and professionally even during the covid pandemic period. Recently there was an urgent call out was required to fix an issue and she acted swiftly and sorted out the issue for tenant. Kim's service is greatly appreciated and thanks to Romans group.

Balaji · 26 November 2021

★★★★★ 5/5

Google

I would like to write my experience with Romans during my time in let property. I was really impressed by fast responses when started with my tenancy, also everything went really easy and smoothly. Always when I required any clarification I got answers and help really fast. The best of all was support from my allocated property inspector Anita Jones. She is really the best person who always was kind and helpful when dealing with any issues within property or when I had any query for landlord. She is just absolutely amazing. I wish all branch and mainly to Anita a lot of health and keep up good work. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value

Vera · 24 November 2021

★★★★★ 1/5

Trustpilot

Worst place to go

Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available,THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,

FAHEEM · 19 November 2021

★★★★★ 5/5

Trustpilot

Swindon team has been excellent during…

Swindon team has been excellent during the whole process of getting our tenancy started and special thanks to Ema, she has been amazing to us.

Stanley · 21 October 2022

★★★★★ 1/5

Trustpilot

Left Without a Washing Machine for a…

Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.

Daniel · 8 November 2021

★★★★★ 5/5

Trustpilot

Stephanie Furness and her team are very…

Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!

Mario · 5 April 2023

★★★★★ 5/5

Google

Romans have been professional and given great service over the years they have managed the letting of my flat. I've never been without a tennant and Romans have handled all the inevitable maintenance issues that come along efficiently while keeping me informed at all times. The online portal makes finding all the invoices at Tax return time really easy. Also the property manager Pooja who has overseen my flat for last few years is always extremely helpful and easy to reach if anything comes up.PositiveProfessionalism

Paul · 23 October 2021

★★★★★ 5/5

Google

Recently I moved into Reading with my family and started looking for properties. After 10 days of searching with different providers finally I connected with Romans and experienced property expert Lucky Sherpa. She is top notch professional with loads of energy and full of patience who answered my thousand queries with cool head. She basically guided me like a teacher and made a successful transfer to new property. My sincere gratitude to Lucky and best wishes to team Romans Reading branch !!!!..PositiveResponsiveness, Quality, Professionalism, Value

Arindam · 23 October 2021

★★★★★ 5/5

Google

I am the landlord/owner of the house that's next door to the property that is managed by Kimberley. I have on a number of occasions had to get in touch with her for issues that have required her to liase with her client and the tenants. I have found Kimberley to be efficient, approachable, professional, tenacious and possessing a v pleasant personality. She has relentlessly tried hard to resolve problems I have raised with her. These qualities in a member of staff is what makes a business stand out. I have been impressed with the team and am looking to let my property, through Romans, when it's readyPositiveResponsiveness, Professionalism

Sanj · 23 October 2021

★★★★★ 5/5

Google

Me and my partner have been in our current apartment managed by romans for almost a year now, and the service has been some of the best I have ever experienced from an estate agents. Kimberley our property manager is incredibly fast and professional while also being very personable. We have had issues with ovens breaking and they are always fixed within the week which is great! I also really appreciate that Kimberly wont just leave us hanging for a week waiting for a response, she will get in touch to let us know what the hold up is if there is one. She will also personally call us if there is bad news, like not being able to keep a pet, or a delay in fixing an issue.PositiveResponsiveness, Professionalism

Freddie · 23 October 2021

★★★★★ 5/5

Google

My wife and I moved to Reading in June 2020 for work and rented a property through Romans on a 12 month contract. Despite the difficulties during these early days of the pandemic, Romans were very communicative and helpful to ensure our move in was as smooth as possible. Having lived in the property for a year, we have continued to receive outstanding service from the staff, in particular our property manager Kimberley who has always been available to answer calls and emails, solving any issues we have come across swiftly and successfully. Overall the entire team have been friendly and considerate to talk to, even now whilst arranging viewings for the next tenants that will move in after our contract ends. It has been very refreshing to deal with an agency who are so thorough and efficient, and I would highly recommend them to anybody looking to move into the area.PositiveResponsiveness, Quality, Professionalism, Value

TheOnlyGeorgeSmith · 23 October 2021

★★★★★ 1/5

Trustpilot

Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 5/5

Trustpilot

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023

★★★★★ 4/5

Trustpilot

Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Professional, Quick and efficient

Good experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans

Andrew · 16 May 2022

★★★★★ 1/5

Trustpilot

Trying to get an answer from Kayleigh…

Trying to get an answer from Kayleigh Douglas about the reschedule of a property inspection is painful. Highly unprofessional, and no response received to date, even off the back of a previous complaint for the same type of poor communication and lack of proactive behaviour. Romans is the worst agency we have had to rent from ever, and if I wasn’t going through a divorce at this time, we would definitely purchase as this type of service and labour is a good reason to never rent.

Daniel · 8 October 2021

★★★★★ 5/5

Trustpilot

Great service

Charlie was very professional and friendly. He had only positive things to say about the flat and got it on the market very quickly.

Georgie · 2 November 2022

★★★★★ 5/5

Google

We recently worked with Romans for a purchase, and the process was smooth with regular updates and guidance. The agents were highly professional, understanding, and patient in addressing our queries and requests throughout the engagement. I highly recommend Romans.

Leo · 26 November 2024