Trusted Agent profile · Ramsgate
Verified
★★★★★
1,586 reviews across 2 platforms
44-46 Queen Street, Ramsgate, CT11 9DZ
Part of Miles, see every office.
Miles's office in Ramsgate, at 44-46 Queen Street, is rated 4.5 out of 5 across 1,586 reviews on two platforms, including 755 Google reviews rated 4.5.
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Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
1/5
GoogleRamsgate miles And Barr must be the worst estate agents I’ve ever used. They got me to sign saying they’ve got someone in mind. Nothing came off that just to get me to sign as soon as I signed. I hadn’t heard anything from them for weeks …
4/5
GoogleI rented a house in Westgate through Miles & Barr for just over 6 months. The elaborate online process at the start of the tenancy took me by surprise and felt very onerous, but in fact it protected me as well as the landlord. I just wish …
5/5
GoogleAmanda Turner who does the annual property visits from Ramsgate branch is absolutely great. She is very professional, friendly and very easy to talk to. I always look forward to seeing her.
5/5
GoogleHelpful and Reliable Company.
5/5
GoogleI have been dealing with Miles and Barr for a very long time now. They are very professional ,patient,friendly and always make me feel at ease with all my concerns even if the concerns sound silly and dumb 😅. The sale and letting team have …
Thank you for your kind comments, Shereen. It's great to hear that we have been professional and friendly when interacting with you over the years. We do pride ourselves on delivering a great customer experience and are continuously looking … More
1/5
GoogleJust had a bad experience with lettings… booked in for a viewing, they confirmed it twice with me (including the day before) so I booked my train ticket from London. Then on the train this morning on the way to the viewing they called to …
Dear Anna, we are saddened to read your comment as we endeavour to provide timely communication and we are very sorry that this was not your experience. We welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager
4/5
GoogleIn the end, a different agent found the house that we bought but everyone at Miles & Barr, especially George, did their best and it was just a matter of luck. We were impressed by communications and responsiveness.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
5/5
GoogleMiles And Barr estate agents in Ramsgate have been very helpful in my search for Property. James especially has gone out of his way to be proactive and help me in my property search. He has returned my calls and emails and at every step of …
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
5/5
GoogleWe bought our home through Miles & Barr and cannot rate them highly enough. They went above and beyond in all aspects, and made moving home a far less stressful experience for us. We dealt with the Ramsgate branch. When my Mum decide to …
Thank you for your kind comments, Nicki. It's great to hear that we took the stress of moving for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is … More
5/5
GoogleVery satisfied with the service from Miles and Barr, especially Lucy- she was fantastic at rectifying issues that were present in the property, she was always quick to respond and things just plain and simply got sorted. Our landlord was …
5/5
GoogleI helped two young people get their first flat during the Lockdown. It was a complex negotiation because the owner was abroad. Through it all Andy O'Connor was incredibly helpful, patient, friendly and efficient. I am very grateful for his …
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
5/5
GoogleI have been renting from this estate agents for many years, I have my flat checked every 6 months by a lady called Amanda, she is very polite and professional, and very understanding, if I do ever have any issues with my flat she gets it …
5/5
GoogleExtremely helpful facilitator who understood my job means working long hours without use of my mobile phone or access to my email. She made lots of calls and arrangements on my behalf and took a huge amount of stress and worry out of the purchase process.
Thank you for your kind comments, Lorraine. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
2/5
GoogleSpoke to an agent about a house for sale. He rang me back and said he'd left a message with the owners. That was seven weeks ago, and not a peep from him. Obviously making too much money during the lockdown...
5/5
TrustpilotGreat estate agents
Good service. Very helpful. Denise the progress-or was really good and worked hard to get information for us.
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
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