Trusted Agent profile · Ramsgate
Verified
★★★★★
1,820 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Part of Miles, see every office.
Miles's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,820 reviews on three platforms, including 977 Google reviews rated 4.6.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise was excellent
Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend
We appreciate your kind words! We're so glad that Louise and the team provided excellent service throughout the sale. We value your recommendation!
5/5
GoogleSeven years ago, MIles & Barr were the selling agents for our present home. We found them to be honest and fair and that's why we approached them to act as our agents when the 'Seven Year Itch' started scratching. And Wow! they found our buyer within a week of listing our home. We must say that we found every team member involved at each step of the process to be proactive and knowledgeable. In a nutshell, they are very tidy & efficient Agents and I give them 10/10 for communication, professionalism, teamwork and cheerfulness.
5/5
TrustpilotAlways difficult to choose the right…
Always difficult to choose the right estate agent as there are so many out there. I went with Miles and Barr. They arranged the photos and information about the property. I wasn’t happy with the description and emailed the agent in the evening. The ad was changed and I was contacted first thing in the morning to discuss. Also we were given the help of a sales progressor which I didn’t really think was necessary but in fact, it was excellent. If I was not having a response from the solicitor and had a concern, I emailed Becky and within half an hour I would have an answer to my query. I felt confident in the advice she gave to move the sale forward. Louise in that department was also very supportive. All in all, as good an experience as possible in this difficult market.
Thank you for sharing your experience with us Victoria. We are glad to hear that our support and communication made your journey smoother. It's wonderful to know that our sales progressors Becky and Louise (who helped during Becky's annual leave) provided you with the professional assistance you needed. We appreciate your feedback and are here to help if you need anything further.
5/5
GoogleMel is a calm, friendly and she's got a good sense of humour
Thank you for your kind words about our senior lettings negotiator, Mel. We appreciate you taking the time to leave your review and hope that you are very happy in your new home.
5/5
GoogleKate Whittaker in the lettings team has been nothing but wonderful. Communication was super even when abroad with a time difference. Kate kept me fully informed as I had a new tenant moving into my property whilst I was out of the country. Highly recommended.
Heather, thank you for your time to write such a thoughtful review. It is very much appreciated and Kate will be so pleased. She is an integral part of our team and works incredibly hard for our clients. Thank you from all of us. Warm regards Michael
5/5
TrustpilotLouise Daly has been the consumate…
Louise Daly has been the consumate professional from beginning to end once a offer was made. She made sure it completed and was helpful and communicative every step of the way.
Thank you for sharing your wonderful experience, Philip. We are thrilled to hear that Louise provided professional support and clear communication throughout the process. We appreciate your recommendation and wish you all the best for the future.
4/5
GoogleAfter having a really negative experience with another local agency, M&B felt like a breath of fresh air. Chloe is excellent - open, honest, direct, and not the least bit pushy. My kind of sales person! I saw a few properties with her …
5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
Thank you for sharing your experience with us. We are thrilled to hear that Becky, your sales progressor, provided you with friendly and efficient support throughout your transaction. We strive to put people first and deliver a seamless experience. Your appreciation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
5/5
GoogleGreat agents, great service. Shoutout to Harvey who handles all my requests and answered all my questions thoroughly.
Thank you for your kind feedback regarding our service. It is greatly appreciated and we will continue to ensure we are thorough with our responses to any questions you may have and help you find a property.
5/5
GoogleHoward was absolutely brilliant during the purchase of our property, he really helped keeps things moving along and was always approachable and friendly. He always tried to make things easier for us and even gave us some tips on the neighbourhood! We would definitely work with him again in the future.
I'm delighted you were so happy with my service, and welcome to Oakwood!
5/5
GoogleThank you to all the staff at Miles & Barr who were helpful, friendly, efficient and professional. Alice was a pleasure to deal with and nothing was too much for her. I would definitely recommend this company, they listened to what we asked for and were always there to answer any questions we had.
5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review. They are professional efficient and caring. Abi the Property Manager I have been dealing with is exceptional and highly professional. Thank you for looking after all my business. I cannot fault Abi and Miles & Barr
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
5/5
GoogleKatie-Lilly at Miles & Barr was great, nothing seemed to be a problem when I was contacting her. Moving can be so stressful so at times it must have felt like I was hounding her but she always took to the time to look into things and come back to me. Great service, thank you.
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
5/5
Googleextremely professional people, Kate went the extra mile and we couldn't be happier with the service. I definitely recommend.
Thank you Arthur. Kate is a very experienced and competent team member who cares about attention to detail. We are all so grateful for your kind words. Regards Michael
5/5
GoogleJoshua Fasham Hughes was the member of staff that helped us in our search for a property. He was professional and kept in regular contact with us. Josh was very knowledgeable and helpful and an asset to the team at Miles & Barr. If you are looking to move I would definitely recommend giving Josh a call.
5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
5/5
GoogleMiles & Barr have been excellent to myself and my partner through some very tough times as tenants. They are some of the most kind, caring, patient and helpful people I've spoken with - setting a gold standard for other estate and letting …
Thank you for your kind words about our Senior Lettings Negotiator, Remy. We are glad that we have been able to help and support you and wish you the very best for the future.
5/5
GoogleAdam Mansfield, Visited our property to give us a valuation, he was very helpful in explaining the factors affecting the valuation and had several comparisons of other similar property in the area for us to look at. He was also very good in explaining his valuation,we found him very professional in how he listened to our requirements and agreeing the next steps forward. We are very happy to recommend Adam to anybody looking to move home. Chris & Ann
5/5
TrustpilotExceptional service
Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.
Thank you for your kind words, Mrs Da Silva. We are delighted to hear that you have consistently received exceptional support from Michelle and the team. Our commitment to professionalism and integrity ensures that your properties are managed efficiently and to a high standard. We truly appreciate your loyalty and look forward to continuing to provide you with great service.
5/5
TrustpilotEmily stickler Our home-buying champ
Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly. This whole process was made stress free by Emily and we thank her for that....
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