Every review we hold for the Rainham office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotLovely home but not a great experience
We worked with two sales reps on site for nearly two years in total, from seeing the site and knowing what house type we wanted, then having to wait until the phase they were on became available, and finally the six months of build.
Gemma · 20 May 2026
Agent replied · 3 June 2026
Hi Gemma,
Thank you for taking the time to provide such detailed feedback. We are pleased to hear your positive comments regarding your home and aspects of your experience, and we will ensure your wider feedback is shared with the relevant teams so that we can continue to improve our service.
If you would like to discuss any of the points raised further, please do not hesitate to contact us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotLinda was very helpful and not at all…
Linda was very helpful and not at all pushy so our visit was pleasant.
Katrina · 12 December 2025
Agent replied · 24 December 2025
Hi Katrina,
We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotFantastic Customer Service experience
I rang to enquire about the new housing development near me. Although the development isn't completed Rod was really helpful. The customer service is excellent.
MRS · 15 May 2026
★★★★★ 5/5
TrustpilotSite visit to Humberston Meadows …
We received friendly and knowledgeable guidence from the Countryside Homes representative Allison Melia during our visit on today, making us feel welcome and guiding around the new builds on site.
Robert · 26 July 2026
Agent replied · 25 September 2026
Hi Robert,
We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAshley has been amazing
Ashley has been amazing, she has provided me with all the information I needed to help me make my decision on purchsing my new home. Ashley was able to help in getting me the best deal which will help me to buy upgrades to really personalise my home ready to move in.
Diane · 28 July 2025
★★★★★ 5/5
TrustpilotLinda was provided excellent services…
Linda was provided excellent services for us. She was a really professional sales agent. We felt very good today! Fab!
Chung · 2 May 2026
★★★★★ 4/5
TrustpilotThe gentleman that showed us around was…
The gentleman that showed us around was very helpful. Lovely house but not in right location.
Sue · 27 August 2026
Agent replied · 25 September 2026
Hi Sue,
We're so glad our team member was helpful and you appreciated the house. We understand that location is key, and we appreciate your honest feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
Trustpilotvery helpful gave plenty of time to…
very helpful gave plenty of time to look round show house and seemingley good deals to be had
Gill · 9 August 2026
Agent replied · 25 September 2026
Hi Gill,
We're happy to hear that our team was helpful and that you found good deals. We appreciate your positive feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotNicola Doig has been extremely helpful
Nicola Doig has been extremely helpful, professional and knowledgeable.
ADRIANA · 15 September 2025
Agent replied · 25 September 2025
Hi Adriana,
We're happy to hear that you and your husband were impressed with our apartments. We appreciate your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAngel was very helpful
Angel was very helpful, knowledgeable and answered all my questions.
John · 4 May 2026
★★★★★ 1/5
TrustpilotBuying a brand-new home should be an…
Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
Sarah · 15 July 2026
Agent replied · 25 September 2026
Hi Sarah,
Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection.
We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home.
The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters.
We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised.
Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotA calm and pleasant environment
A calm and pleasant environment. The staff, both Alex and Diana are excellent.
Libin · 23 July 2026
Agent replied · 25 September 2026
Hi Libin,
We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotGreat Experience with Emmanuel & his team
My partner and I recently reserved and bought a 2 bed flat at Meridian One development through Countryside Homes.
Dan · 21 May 2026
Agent replied · 3 June 2026
Hi Dan,
We are so pleased to hear how happy you are with your new 2-bedroom flat at Meridian One and its superb build quality. It is wonderful to know that our team provided such exceptional customer service, making your buying process smooth and supportive. We truly appreciate your kind words and 10/10 rating!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotNew Build property at Eastbrook Village
We recently bought a new build property from Countryside Homes at Eastbrook Village in Maghull. The house is beautiful and the sales and site staff were really friendly and on hand to deal with everything that cropped up.
Charles · 17 December 2025
Agent replied · 24 December 2025
Hi Charles,
We're happy you had a seamless experience with your new home at Eastbrook Village. It's great to hear that our sales and site staff were helpful and accommodating. We appreciate your recommendation and thank you for your positive feedback on the quality of our homes.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotHuge thanks to the team for guiding us every step of the way!
Thank you to the whole team for guiding us through everything and for your great dedication and support.
Rawdah · 21 May 2026
Agent replied · 3 June 2026
Hi rawdah,
We are so glad to hear that our team's dedication and support were helpful to you. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotReally good service by Hannah & Mark.
Dusiyanthy · 31 July 2026
Agent replied · 25 September 2026
Hi Dusiyanthy,
We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 4/5
TrustpilotThis quick and efficient.
Cor · 7 August 2026
Agent replied · 25 September 2026
Hi Cor,
We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotFantastic support from sales team (Nicole)
We are in the process of buying our first home with Countryside Homes, and Nicole (Base office, Harlow) has been incredibly helpful from day one. She is always friendly, approachable, and makes sure to find answers to all of our questions.
Maryam · 22 September 2025
Agent replied · 25 September 2025
Hi Maryam,
We're happy to hear that you found our team member helpful during your first home buying process. We appreciate you acknowledging their friendly and approachable nature, as well as their dedication to answering your questions. It's great to know the site visit was a special experience for you, and we thank you for your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotEasy and straightforward
Staff were friendly.
Olatunji · 17 July 2026
Agent replied · 25 September 2026
Hi Olatunji,
Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotI purchased a lovely flat at Fresh…
I purchased a lovely flat at Fresh Wharf Estate and initially had a very positive experience thanks to a responsive and proactive management company. Unfortunately, Countryside later switched the management to POD, and since then the standard of upkeep has significantly declined.
Jake · 23 May 2026
★★★★★ 5/5
TrustpilotI have to say that we have had an…
I have to say that we have had an excellent experience working with Jenny in securing our next home, she has been really helpful, knowledgeable , she has listened to our needs and been really outstanding and matching those to a property.
Neil · 9 May 2026
★★★★★ 5/5
TrustpilotWe purchased a new build in Brookfield…
We purchased a new build in Brookfield Estate and from the sales team and builders, Michelle, Phil & Paul were so accommodating on every aspect of the build from start to finish, the new home is extremely warm in these cold months, thankyou from Mike and Amanda
Mike · 31 October 2024
★★★★★ 1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
William · 3 March 2025
★★★★★ 5/5
TrustpilotWe thought the lady who showed us round…
We thought the lady who showed us round was very helpful and informative
Janet · 8 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
