5/5
TrustpilotWas great and very helpful
Agent replied · 11 June 2024
Thank you for taking the time to leave a 5 star review on our Drummond Park development which I have passed onto the sales team.
Trusted Agent profile · Queensferry
Lovell Queensferry reviews
★★★★★
896 reviews across 2 platforms
Builyeon Road, Queensferry, EH30 9SW
Lovell's office in Queensferry, at Builyeon Road, is rated 4.2 out of 5 across 896 reviews on two platforms, including 3 Google reviews rated 5.0.
Reviews
Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEfficient service
Fast, efficient service
Agent replied · 11 June 2024
Thank you very much for your 5 star review Mr Charlton. We are pleased to hear you are happy with the service provided and I have have passed your feedback onto the team.
1/5
TrustpilotWorst service we’ve ever received
Worst service we’ve ever received, been in for 7 months and still a long list of jobs not done. We have had over 3 occasions where jobs are booked in and nobody shows up. Emails are constantly ignored and no support. If the house was done properly in the first place we wouldn’t have such a long list to be resolved.
4/5
TrustpilotReserved our home in August 2020 and…
Reserved our home in August 2020 and moved in January 2021. Sales staff very helpful and professional, always going that extra mile. After sales staff also very helpful and quick to respond.
Agent replied · 11 June 2024
Hello,Thank you for your review. We are pleased you have enjoyed your home buying process. We hope you will enjoy your new home.Lovell Team
5/5
TrustpilotGreat
Great people, look after you, basically fantastic
Agent replied · 11 June 2024
Thank you for taking time to leave a 5* review about your experience in buying your Lovell Later Living Home at Sandcastles Scarborough. Debra and Anne are looking forward to making sure your home is just perfect for you from the day you move in, so you can enjoy living your best life on the east coast of North Yorkshire.
4/5
TrustpilotMade simple and painless
Agent replied · 11 June 2024
Thank you for your review, we are glad your experience was simple and have passed on your comments to our Sales Team.The Lovell Team.
1/5
TrustpilotDisappointing
Lovell homes are brilliant while purchasing, the moment you have moved in there is zero customer service. We have many major works that require sorting, this is after 9 months.
Agent replied · 11 June 2024
Hi Hayley, On behalf of Lovell Homes we can only apologise for the problems that you have experienced, we believe our Customer Care team is working with you to get the outstanding issues resolved. Thank you for your patience.Kind regardsLovell Homes
5/5
TrustpilotVery professional.Saleswoman answered…
Very professional.Saleswoman answered all my questions ,very friendly and accomodating .She even stayed late on a Saturday evening to sign all the documentation.Would not hesitate to recommend to anybody else.
Agent replied · 11 June 2024
Hi Loraine, Thank you for your review. We are pleased to hear our team have been supportive during your home buying process. We hope you will enjoy your new home.Thank you again for your review,Lovell Homes
1/5
TrustpilotShocking service, avoid
Just bought my second home off Lovell (didn't learn the first time) with my first house they installed the wrong kitchen. My second property is now facing a 5 week delay and counting, awful customer service and communication.
Agent replied · 11 June 2024
Hello Carl and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotWell built new apartment
Well built new apartment. Their service was very efficient and prompt. But will be more pleased if the size of the apartments were bit bigger.
Agent replied · 11 June 2024
Thank you for your comments, we look forward to welcoming you to your new home at Hatfield Rise shortly! Lovell Homes
5/5
TrustpilotCaroline explained everything…
Caroline explained everything thoroughly and helped us to make the best decision for our new home.
Agent replied · 11 June 2024
Hi Cheryl, Thank you for your kind review, I will make sure to pass your comments onto Caroline. Thank you again, Lovell Homes
5/5
TrustpilotGreat Experience
Really friendly and welcoming.Super helpful and willing to answer any question. Would highly recommend!!
Agent replied · 11 June 2024
Thank you Lewis for your 5* review of your experience at William's Park in Wymondham. We've passed your comments directly onto Jo & Matt.The Lovell Team
5/5
TrustpilotLovell Homes
Extremely helpful and knowledgeable team regarding future purchase of property at new development.
Agent replied · 11 June 2024
Thank you very much for your 5 star review! Your kind comments have been passed onto the team.
5/5
TrustpilotAn excellent service from the sales…
An excellent service from the sales advisors. They were very thorough and informative and made the experience of reserving my housing plot very excitable and enjoyable.
Agent replied · 11 June 2024
Thank you for your review. We hope you enjoy your Lovell Home.
1/5
TrustpilotTwice reserved plot and paid…
Twice reserved plot and paid reservation fee, but when i came back after some time, mijn plot has given to somebody els. Very unprofessional, each time is there new person, can't keep the record.
Agent replied · 11 June 2024
Hello Nasir and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotThe sales negotiator was pleasant and…
The sales negotiator was pleasant and extremely thorough. The home was easily the most interesting by design and the specification included in the price was generous.
Agent replied · 11 June 2024
Hi David, thank you for your lovely review. I will make sure to pass your kind comments onto our sales executive.Thank you again, Lovell Homes.
5/5
TrustpilotExcellent professional and personal…
Excellent professional and personal experience and made the reservation process very easy.
Agent replied · 11 June 2024
Hi Mr & Mrs Hawkin, Thank you for your review! I will make sure to pass your lovely comments onto our sales executive.We look forward to welcoming you into your new home on the development. Thank you again,Lovell Homes
4/5
TrustpilotKitchen
Hob position in kitchen is not ideal for customers long run use.. No choice been given to change either .Otherwise nothing to fault .
Agent replied · 11 June 2024
Thank you for your review and feedback which has been passed onto our team. The hob has been designed this way to maximise the working space in the kitchen. We look forward to welcoming you in your new home at Foxglove Meadows soon. Kind regards, Lovell Homes.
5/5
TrustpilotExcellent customer service provided by…Claire
Excellent customer service provided by Claire at Tixall View. Very professional, informative and caring, making the exciting process of buying a home enjoyable and simple to complete.
Agent replied · 11 June 2024
Thank you for your lovely review on the experience you have had at our Tixall View development. We hope you will enjoy your new home. Lovell Homes.
5/5
TrustpilotEverything about the company is great…
Everything about the company is great and i will definately refer many more friends and family.
Agent replied · 11 June 2024
Hi Oladapo, Thank you for your 5* review which I have forwarded to the team. Many Thanks Lovell Homes
5/5
TrustpilotVery helpful and knowledgeable staff
Very helpful and knowledgeable staff, and areal pleasure to work with at these early stages.
Agent replied · 11 June 2024
Thank you for your 5 star review Paul. We are very pleased to hear you are happy with your journey so far and have passed your kind comments onto the sales team. We look forward to welcoming you to your new Lovell Home.
5/5
TrustpilotVery nice
Very nice, friendly and polite staff,
Agent replied · 11 June 2024
Thank you for your review, we will be sure to pass on your comments to the Team. Kind regardsLovell Homes
5/5
TrustpilotReview
We have been well looked after from the start.Very informative regarding the processes of buying a new build.Great workmanship displayed in the show homes.
Agent replied · 11 June 2024
Thank you for your positive feedback. I will pass your comments onto the team and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
5/5
TrustpilotVery helpful sakes lady good feedback…
Very helpful sakes lady good feedback from existing to home is ers good extras included
Agent replied · 11 June 2024
Thank you for your lovely review of Jo at William's Park in Wymondham. We have passed your review on directly to Jo and look forward to continuing your Lovell Home journey with you.The Lovell Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
