Trusted Agent profile · Queensferry
★★★★★
896 reviews across 2 platforms
Builyeon Road, Queensferry, EH30 9SW
Lovell's office in Queensferry, at Builyeon Road, is rated 4.2 out of 5 across 896 reviews on two platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly
Friendly, knowledgeable and professional staff at the site talked us through the property and buying process. Any questions we had were answered at the meeting by the staff or by contacting the site manager.we couldn’t have asked for more.
Hello, thank you for taking the time to provide your feedback. We are pleased your journey so far has been positive. I have passed your comments on to the team. Many Thanks Lovell Homes
5/5
TrustpilotPlot reservation
We have just reserved a 3 bedroom bungalow at St Edmunds Park.off plan.David Methold.made the process very easy, he was able to answer any questions we had convendently and explained the process and specification in great detail which helped to give us converdance we were dealing with a very professional company
Hi Terrence and Valerie,Thank you for your review about your reservation experience at St Edmunds Park, Acle. We are delighted to hear you have been so well looked after and will pass your kind comments onto David. Thank you for choosing to buy from Lovell Homes.Kind regardsLovell Homes
5/5
TrustpilotJo & Matt
Jo & Matt, have been fantastic from the moment I entered the showroom to receiving my keys for my home. So helpful and friendly. I can't thank them enough.JB
Thank you James for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again James, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
3/5
TrustpilotHard to get hold of sales person when…
Hard to get hold of sales person when there is only one at the site, so if that person is sick or takes holiday everything stops. There needs to be a more robust system of ensuring work at each location is covered during these times for potential purchasers
Hello, Thank you for your feedback. I'm sorry to hear you found it hard to get hold of our sales executive and that you feel like this has left a bad impression of us.I have passed your review onto our Sales Team who will be in touch with yourself within the next 7 days. Many Thanks, Lovell Homes.
4/5
TrustpilotVery impressed with the sales lady…
Very impressed with the sales lady -Mandy.I wish the property wasnt in an area that is still not open to the general public due to ongoing building works, but that is noones fault.
Thank you Sheila for sharing your 4* review with us, and for your feedback. We have passed your comments on directly to Mandy at All Saints Green in Stradbroke, who we know will be very pleased to read them.The Lovell Team
1/5
TrustpilotAny SUBBIES that constantly do not get…
Any SUBBIES that constantly do not get paid fair and square off Lovell , when they have carried out works.Contra charges at ridiculously amounts.These large companies need to be made accountable thinking they can treat smaller companies as they like. RIP off. There actions have detrimental effect on small companies not to mention peoples mental health. ONGOING.
5/5
TrustpilotIt was a great time there ,the service …
It was a great time there ,the service was prompt and professional.
Hi Vivian, Thank you for your 5 Star Review, it's great to hear you found our service prompt and professional. Thank you again, Lovell Homes
5/5
TrustpilotGreat customer service from the…
Great customer service from the company. Not disappointed
Dear Lummy Olufayo, many thanks for taking the time to write such a positive review about our customer service team, I'll pass it onto them today. Many thanks, Lovell Midlands
4/5
TrustpilotOur fourth new house we’ve bought
Our fourth new house we’ve bought. May be the pandemic has impacted but could of been a bit more customer service. Also not being able to see you plot is not helpful. It’s a big decision and you wouldn’t buy an old house before seeing where it stands.
Thank you for your review. We're sorry to hear that you would like to experience better customer service. in relation to viewing your actual plot this may be limited due to health and safety on site. If you'd like to discuss this in more detail please email us at marketing.midlands@lovell.co.uk. Many thanks Lovell Homes
2/5
TrustpilotI am not sure if I would go with Lovell again...disappointed
I am quoting Lovell customer team member words sent to me about this issue. Your property undergoes various inspections by both the construction team and the NHBC before your purchase is complete, this is when any mistakes can be picked up and addressed.This has not obviously been followed. So many of human errors that easily could be noticed while building the house at the first place.I had broken roof tiles for second time. I called Lovell and complained why this happens so often and ask them to replace it. Their answer was that I am out of 2 years builder warranty, and I supposed to do it myself. I have managed to get some tiles from their contractor. I had a roofer coming to change it but unfortunately, he couldn’t do it. The tiles were the wrong ones, not the same contractor brought to me and not the same one stated in my pre-purchased documentation. He told me that there are different tiles, not the same as on my roof. Lovell did not just know what roof tiles are on my roof, they even logged wrong ones in our house documentation. While he was on a roof, he spotted couple more broken tiles. I went to the loft to check if there was any leak and at my surprise, I did find a leak. I could see there is a visible leak coming alongside the wall. It was caused by screw tearing felt and allowing water coming in a loft. This is something which could be noticed at the first place building it. So obvious human neglect or error. I did go back to Lovell and they told me to contact NHBC which I did. And of course, NHBC would not cover that cost after inspecting because it is less then their estimated cost. For them it is less but for me a lot to cover from my pocket.Lovell have got their “well earned” money and so pleased they do not have any responsibilities after 2 years although they have so many complains and proves that houses have being poorly build, most of problems being human errors.So, their above statement is completely false and do not take it for right.
5/5
TrustpilotExcellent customer service
Tanya, Mel and Pat at Ludgershall have been lovely and helpful. Professional and welcoming with the purchase of my new home.
Thank you very much for your 5 star review Hayley. We are so pleased to hear your positive comments and I have passed them on directly to the team who will be so happy to read them. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotNew Lovell home Glasgow
Annmarie has been great with us from the start and has guided us through the process. She has used her experience to give us advice which has enhanced the process.
5/5
TrustpilotTom customer care best worker lovell…
Tom customer care best worker lovell could have asked for
Thank you Tim for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Tim, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotAbsolutely wonderful experience as a…
Absolutely wonderful experience as a first time buyer so far. From Jacqui, the Sales Exec, to the site team. The journey is just beginning but I’m grateful for the service so far. Thank you Lovell. Mel
We are delighted to hear that you have enjoyed your experience buying your first home, this is an exciting time and we will be here with you every step of the way.Thank you for choosing Lovell Homes
5/5
TrustpilotStaff were clear and informative on the…
Staff were clear and informative on the house and site position, which helped us to make our decision to buy.
Hi Roger, Thank you for your 5 Star Review, we are pleased to hear you have had a positive experience with ourselves - we will be sure to pass your feedback onto our Sales Executives. Thank you again, Lovell Homes.
5/5
TrustpilotBeautiful house I really like it good…
Beautiful house I really like it good service Joanne James thank you so much she is very help full I hope they leave everything what comes in the house :) x
Hi Aydin,Thank you for your kind review, I will make sure to pass your comments onto Jo! Thank you again, Lovell Homes.
5/5
TrustpilotVery good Emily very good she a asset…
Very good Emily very good she a asset to your firm
Hi Peter, Thank you for your 5 star review, we will be sure to pass your kind comments onto Emily! Kind Regards, Lovell Homes
5/5
TrustpilotTOP MARKS for Matt and Jo.
Matt and Jo the sales advisors at Lovell Homes have been very helpful. Putting us at ease through a very comprehensive reservation process. We are very comfortable with the most expensive purchase we have ever made. Very professional.
Thank you for leaving Matt and Jo such a wonderful review. We’re so pleased that you felt at ease throughout your reservation process, and are looking forward to continuing on the next steps of your Lovell Homes journey with you.The Lovell Team
5/5
TrustpilotExcellent customer service
Staff from the outset have made us feel welcome and provided the information we needed to make a decision to buy a new build. The attention to detail was excellent of the house and what to expect. Thank you.
Thank you very much for leaving us a 5-star review. We’ll pass your comments on directly to the Drummond Park team.Many thanks,Lovell Homes Team
5/5
TrustpilotExcellent work in everywork beat asset…
Excellent work in everywork beat asset to your company Tom customer care
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotProduct seems up to a high standard & has good reviews
Great product so far & I'm looking forward to moving in later this year. Office staff helpful & very thorough.
Thank you very much for your 5 star review Yvonne. We are pleased to hear you are happy with the quality and excited to move into your brand-new home! Your feedback has been passed onto the team and we look forward to welcoming you into your Lovell home.
3/5
TrustpilotIt was great experience,and very helpful
Thank you so much for your kind words & 5* review! We're thrilled to hear that you had such a positive experience.Our team truly cares about making the home-buying journey personal and seamless, and it means a lot to know our efforts made a difference for you.Thank you for again for taking the time to leave us a review.The Lovell Team
4/5
TrustpilotJo and Matt can’t be faulted and were…
Jo and Matt can’t be faulted and were great throughout. The home was to a good standard with a few issues that were resolved swiftly.
Thank you Thomas for taking the time to leave a review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Thomas, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotProfessional, approachable and just what we needed...
The whole reservation experience is well put together, all the information provided is all you need and answered all the questions we had.Thanks go out to the teams that helped us, look forward to the completion if the process, would recommend to anyone.
Thank you for your review and we will pass on your comments to the team on site.
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