Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSandcastles, Scarborough
From the very start the company and their representatives have kept us fully informed on progress of the new builds. Once building started we were invited to the site to see the show home and guided through the process of adapting the homes to meet our requirements. If only all builders/developers did the same.
Stephen · 8 September 2023
Agent replied · 11 June 2024
Thank you very much for leaving a 5 star review.We are so pleased to hear your comments and will make sure to pass these on to the Later Living team. We wish you all the best in your new home journey with us.Thank you for choosing a Later Living by Lovell home.Kind regardsLovell Homes.
★★★★★ 1/5
TrustpilotAbsolutely avoid buying a home with lovell
Absolutely avoid buying a home with these shocking ...I purchased a new build (first time buyer) and was told I would be able to see the house and several stages of building to check everything was ok etc I only got to see it once and was fobbed off with excuses of why we couldn’t see it. We have had several problems with our home and customer services are useless and rude. We ring them to report a problem they say they will get back and they never do. The garden is a joke there are different fence panels on the one side to the other so the garden looks like an eye sore. The grass was dead and yellow/brown when we moved in but was told it was fine. Our heating doesn’t work but apparently it’s our fault even though it’s been broke since we moved in and they refuse to help us fix it. The back door wouldn’t lock properly for months and we was ringing and you can see where they have screwed things in wonky. Several cupboard doors have had door handles come off or hinges break (we have lived here la year). We had bad water pressure when we moved in had several people come and tell us it was ok. We had someone else come in not from Lovell they said it was a joke and sorted it. I could continue but I’d be writing for another 10mins. Avoid avoid avoid
Reeree · 23 July 2019
Agent replied · 11 June 2024
Hello Reeree and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotBE WARNED
Save yourself so much stress and anxiety and DO NOT buy from this builder! The five star reviews are from people who have not moved in yet!! You want to know what you will get, filter to the one stars and this is the true reflection of what your hard earned money will get you….Misery! I don’t need to document on here everything that has happened to us since we moved in in June 2021…read everyone’s else’s and that’s pretty much been our life and still is….Please take heed of what people are saying as they arnt saying it for no reason!
Katrina · 25 January 2024
★★★★★ 5/5
TrustpilotAnother great visit from Tom
Another great visit from Tom He really is the most complete worker from lovell customer care can do the most different trades Very well mannered man knows his knowledge wellThankyou
Tim · 3 December 2024
Agent replied · 24 December 2024
Thank you Tim for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Tim, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 1/5
TrustpilotPlease do not purchase
Please do not purchase! Our new home does not look new! We have had countless leaks in different locations, mould coming through ceilings!The finishings are poor!Refusing to fix paid upgrades!Refusing to carry out work that was given by directors!This is just a few of the issues I could go on and on!If this was dealt with in the correct and appropriate manner I would not have left this review but here we are a year and a half later…….Prepare to use your annual holidays sitting in waiting on trades men who actually make the issue a bigger problem and damage your property/house items.
Jenna · 19 January 2024
★★★★★ 4/5
Trustpilotnew build Lovell bungalow
Just initially brought a Lovell bungalow subject to contract , fantastic build and finishes etc , Site rep doing a fantastic job ! only gripe is they have put Radiators in bedrooms not in the usual place under windows , instead on other walls , reducing space for wardrobes , drawers etc ,almost impossible to now plan ! otherwise would have given tops marks for everything !
Susan · 10 June 2022
Agent replied · 11 June 2024
Hi Susan,Thank you taking the time to leave a review, we will be sure to pass your kind and positive comments on to David. Your feedback on the radiator positions is noted and will be passed onto the technical team for future consideration. The Lovell Team
★★★★★ 3/5
TrustpilotI bought a 2 year old Lovell home last…
I bought a 2 year old Lovell home last April, it is a nicely appointed house with quality appliances, bathroom fittings and well designed and head effecient. I would imagine the property has been snagged by the previous owners however, over the last few months we have uncovered so many hidden snags. The bathroom extractor in the ensuite was incorrectly installed resulting in a wet ceiling. Sink plug levers back to front, two screws instead of 4 in several installations. window vents incorrectly installed. It's a shame that our experience of what is a lovely home has been marred by lazy workmen failing to complete jobs to the correct standard. I still love my home, I'm lucky that my husband is handy and able tI put these things right.
Jacqueline · 4 March 2019
Agent replied · 11 June 2024
Hello Jacqueline and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotOver 2 years and still not resolved
We have waited over 2 years for a rendering issue to be resolved , Lovells appear to have no control over their sub contractors, Customer care appear to fudge the issues in the hope that the homeowners will give up on snagging issues .Our rendering issue was caused solely by the subcontractor and is still unresolved.I would never again buy from a large developer.
W · 22 September 2022
Agent replied · 11 June 2024
Thank you for your review and we are sorry to hear the render issue has taken so long to resolve. We understand the contractor in question is returning to complete the work and apply a final finishing coat which should resolve the issue and we are of course trying to ensure this is completed as soon as possible. Once again our apologies for the length of time this has taken.Lovell Homes
★★★★★ 5/5
TrustpilotRosann has been fantastic
Rosann has been fantastic throughout the whole buying process and has been very helpful with every query or request we have made.
Robert · 5 December 2021
Agent replied · 11 June 2024
Thank you for your review Robert, we will be sure to pass your comments onto Rosann.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotCustomer Care after sales
Tom from Customer Care came to fix a 'knocking' in our ensuite.He was punctual, polite and very efficient. All the Lovell Customer Care Team we have met are helpful and professional.
Customer · 5 November 2024
Agent replied · 24 December 2024
Thank you Helen for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Helen, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotPhone lovells as shower door loose and…
Phone Lovells as shower door loose and needed fixing back on. I was informed there was a Lovells guy on site at moment and he would come look. Whithin 1 hr he came and sorted. GREAT SERVICE (as usual from Lovells).
Barry · 21 May 2024
Agent replied · 11 June 2024
Thank you Barry for leaving a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be happy to read them.Thank you again Barry, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotReserving my new Lovell home was a very…
Reserving my new Lovell home was a very pleasant experience. Ellie, my sales executive was extremely polite, patient and helpful, especially when choosing my fixtures and fittings. All in all, she made the experience very memorable!
Christine · 16 August 2024
Agent replied · 11 June 2024
Thank you Christine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie, who we know will be very happy to read them.Thank you again Christine, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotJordan did a great job sorting all of…
Jordan did a great job sorting all of the snags we had, was very thorough and took a lot of care. Very happy, thank you
Jessica · 8 January 2026
★★★★★ 5/5
TrustpilotLovell - Edward’s Birch site
We went to view the Edward’s Birch site near Morpeth and were impressed by the quality and variety of the homes.
Dan · 11 February 2026
★★★★★ 5/5
TrustpilotGreat service
Hyacinth Harris was very helpful and informative.
Doru · 29 June 2023
Agent replied · 11 June 2024
Thank you for your review. We are glad Hyacinth was able to help and support you through the process of buying your new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotExcellent support and communication…
Excellent support and communication from all the team at Royal Victoria Court, Newport Gwent.Extremely helpful and professional in managing my complicated situation.The whole team are a credit to the company
MRS · 13 November 2024
Agent replied · 24 December 2024
Thank you very much for your 5 star review. I have passed your positive feedback onto the sales team at Royal Victoria Court who will be thrilled to read them. Kind regards, Lovell Homes.
★★★★★ 5/5
TrustpilotAnne & Gill from the sales office on…
Anne & Gill from the sales office on the Lovell sandcastles Development in Scarborough have been amazing & made our decision to down size an easy one.Can’t thank them enough 😊
Mrs · 28 October 2024
Agent replied · 24 December 2024
Dear Mrs Hodgson we are delighted that you feel happy with the support and services Jill and Anne provided you both. We strive to make everyone of our customers feel confident in their decision to purchase a Later Living by Lovell home and the team will continue to support you every step of the way. We aim to ensure your new home is just as you want and is truly the start of a happy and healthy next chapter in your lives. Many thanks, The Later Living by Lovell Team
★★★★★ 5/5
TrustpilotI am on halfway now
I am on halfway now, but wanted to thank Lisa Fairhurst (Trinity Walk) who handled us nicely.
Vahagn · 21 June 2022
Agent replied · 11 June 2024
Thank you for your kind comments Vahagn which we will pass on to Lisa. We look forward to welcoming you to your new home at Trinity Walk soon!
★★★★★ 5/5
TrustpilotWendy and the team at the site were…
Wendy and the team at the site were fantastic and helped me secure the property I was looking for .
Jon · 22 January 2022
Agent replied · 11 June 2024
Thank you for your review. We hope you enjoy your new home. Lovell Homes team.
★★★★★ 5/5
Trustpilot🌟 🌟 🌟 🌟 🌟
Everything is perfect. Fully satisfied service, lovell home staff are very co-operative and very punctual. Thank you
Customer · 13 June 2022
Agent replied · 11 June 2024
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 1/5
TrustpilotAwful after care service
Awful after care service. still waiting 2 years on for snags in my kitchen to be fitted. have tried to call numerous times and sent numerous emails and just getting ignored. avoid and go with another builder.
Harrison · 9 July 2024
Agent replied · 24 December 2024
Thank you for leaving a review. We are really sorry to hear that you feel this way about the level of service you have received from Lovell since moving in to your new home.Your review and comments have been discussed with our customer care team, and your warranty provider Flagship have been in touch.Kindest RegardsThe Lovell Homes Team
★★★★★ 5/5
TrustpilotGreat aftercare
Fantastic experience of great aftercare from Jordan at Williams Park, rectified a few small issues which now look great. Really pleased with the positive attitude and cheerful service.
Gareth · 25 November 2024
Agent replied · 24 December 2024
Thank you Gareth for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Gareth, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJoanne at wymondham site
Joanne at wymondham site Was very helpful, nothing is too much trouble and talked us through every stage . Would definitely recommend and looking forward to our new home
Rosemary · 10 November 2024
Agent replied · 24 December 2024
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Joanne, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotSince buying my Lovell home in November…
Since buying my Lovell home in November 2022 I have had 11 leaks. I have had nothing but issues and they often want to put a plaster on issues rather than actually doing a proper repair. Lovell’s customer care and tradesmen also do not work after 4pm so you will often need to take time off work or ask family when any repairs or visits take place and they are not willing to make any repairs at the weekend or after working hours.
Courtney · 22 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
