Lovell Queensferry reviews

★★★★★ 1/5

Trustpilot

A word of warning…

First off, all these 5 star reviews are representative of the brilliant and attentive staff in the sales offices. They aren’t the issue - it’s everyone else that works for Lovell homes. The fact that they are asking people to review at such an early stage is giving a warped view and calls into question Lovell’s integrity. The lower scoring reviews are much more representative of the entire process - start to finish. So where to start… During the build our original sales agent promised to get in touch regarding upgrades at stage 4 of the build - they never did. As such we are now having to retrofit basic items such as loo roll holders, towel hooks and dishwasher in the property. Not a huge deal but could have done without. But for some reason, that no-one can explain, they haven’t and won’t install a front garden fence to divide between the 2 properties and as such it means my property is now being used as a shortcut / cut through for the entire estate until I fork out the best part of £700 to install one myself. A lack of communication was a running theme. I waited over 4 months over my due date to get into the property with not so much as an apology from head office. And when I challenged them about this, they have completely ignored me. Beyond the delay, what a farce. No access to Broadband service when I moved in, for 2/3 weeks, due to Lovell changing my address halfway through the process (you would expect them to know what road the property is on). Then the new address was not registered, meaning I was unable to get broadband meaning I was unable to work from home as expected. After waiting 4 months and being promised the property was ready to move into and that there would be minimal snags. It turns out there was over 100 snags that needed addressing at the property, including the one’s I informed Lovell Homes of over 3 months ago. I must give credit to the site team for rectifying these relatively quickly. But over a month in and we still aren’t finished and trades have had to return numerous times for shoddy finishing. I have since been offered some compensation for the delays, but it turns out the compo is delayed too - couldn’t make it up. All in all it has been a below average experience from start to finish. As I stated at the beginning the only redeeming feature is the sales agents. Head office can’t so much as mutter an apology when something goes wrong. Am I happy with my home, yes. Would I recommend Lovell, no.UPDATE TO REFLECT LOVELLS REPLY: I wasn’t asking for head office to keep me up to date, I was asking for an apology (phone call, letter, email) to apologise for the ridiculous delay in completing and other issues raised e.g., getting the initial address wrong and then having to change this halfway through and then not registering the new address having implications of not being able to have broadband or home insurance. And I am still to receive an apology for any of these issues. To clarify, not all snags are complete yet. These include snags I reported back in December 2021.Seems Lovell endeavour to do a lot but fail to actually deliver.

Luke · 26 May 2022

★★★★★ 1/5

Trustpilot

Following a pleasant sales and initial…

Following a pleasant sales and initial moving in experience we have been extremely let down by the horrendous customer care/support in the 16 months in our new home. Outstanding snagging and various leaks/damp that remain outstanding despite numerous calls/emails and visits by a number of contractor who do little or nothing to fix the repair. Frustrating and tiresome, next stop NHBC.

The · 9 January 2024

★★★★★ 5/5

Trustpilot

David is amazing

David is amazing. He pointed us in the right direction.

Mr · 7 March 2024

★★★★★ 5/5

Trustpilot

I never thought buying a house will be easy

I never thought buying a house will be so easy. I was just listening to people and was pessimistic until I decided to get in touch with The Lovell to ask what are my chances. They helped me with everything, provided me all the information I need and also recommend me good people to help me to get all the process done.I have been surprised with the team at The Point Lovell Homes by their professionalism and also very pleased with sales executives, specially Olivia Capewell who assisted us through.

Liviu · 9 May 2022

★★★★★ 5/5

Trustpilot

Excellent sales person.

Very detailed and thorough, providing total reassurance that the property and the purchase process will be professionally managed and completed. Hailey, at the Nar Valley sales office in King’s Lynn was excellent.

Timothy · 3 May 2022

★★★★★ 5/5

Trustpilot

Purchase of new property _ Initial meeting

This was the first meeting with Lovell's sales representative. Everything that was required to be done with regards to the purchase of anew home was explained to us. Unfortunately there wasn't a property of the type we are going to purchase available to view. We did have a quick discussion about the fixtures and fittings and that is the subjective of a future meeting.All in all the initial meeting was very good and we felt very relaxed throughout the hole process although it was a lot to take in, looking forward to the next meeting.

Doug · 20 April 2022

★★★★★ 1/5

Trustpilot

A Nightmare Experience with Lovell Partnerships Aftercare

How can you sleep at night knowing the damage and distress you've caused? I hope not soundly.Lovell's aftercare is nothing short of a nightmare. I've endured weeks of unanswered emails, missed appointments, and encounters with staff who have been dismissive, rude, and even abusive.The most egregious issue I've faced is the lack of control over my brand-new underfloor heating system for an agonizing 14 months. It's important to note that this is a new build, and we only received our first bills a year later. Despite repeated complaints, Lovell consistently dismissed my concerns, at times suggesting the problem was imagined. Only when I received excessive bills did they finally acknowledge the fault. Even then, after replacing two out of three faulty thermostats, they refused to take responsibility. I'm still trying to recover the substantial amount I've spent on these bills.I was led to believe that Lovell was a trustworthy company, capable of handling issues that might arise. Unfortunately, that has not been the case. For 20 months, I've faced problems, with Lovell consistently closing my tickets without resolution, leaving me to deal with the fallout alone.I strongly advise anyone considering purchasing from Lovell to think twice. Their aftercare service is a disgrace, and I'm still dealing with the consequences of their negligence.

Sergei · 29 August 2024

★★★★★ 3/5

Trustpilot

I am really excited about my new home…

I am really excited about my new home being built Debbie the sales manager has been so very Helpful but I am disappointed that I can not have a eye level oven in my Patterdale home as having a oven under the hob is very unsuitable for my needs meaning I will have to have it taken out with the added mess and cost at a later date which is unnecessary really as I have to choose my kitchen and cannot have a eye level cooker

Sharon · 4 April 2022

★★★★★ 1/5

Trustpilot

Extremely Disappointed, Serious Issue Ignored for Months

This is a new build less than 2 years old, yet we have already been facing a serious water leak and corridor lighting failure for more than 8 months. RMG has confirmed it stems from a construction defect, but Lovell has still not taken responsibility or provided a timeline to fix it.

Will · 22 August 2025

★★★★★ 1/5

Trustpilot

Holmewood development

Me and my family went to look at the show homes and get some information about a 4 bed house at the development in holmewood. We was greeted at the door by the sales women saying that you can’t come in it’s appointment only, we apologised and said we wasn’t aware and we thought on the off chance we could get some information. We left with no information or the desire to buy a house from that development anymore. I understand she was busy but she could have been more professional.

Tanya · 13 March 2022

★★★★★ 5/5

Trustpilot

Amazing customer service skills

Eileen has been there with us from the first date of our house perchase Professional, kind and Healthful. What a amazing character.

Susantha · 10 April 2023

★★★★★ 5/5

Trustpilot

Review of Lovell homes at Hopton bowlers green

Just moved in to our new home in hopton and would just like to say we’ve been very pleased with the service we’ve received from Lovells, especially from Matt the site manager and Polly in customer care, nothing seems to be too much trouble, any problems and they are there to help.we believe they go that little bit further than expected.with a good sense of humour

J · 28 July 2023

★★★★★ 5/5

Trustpilot

Great customer service

We really appreciate the opportunity to reserve a home on the Sycamore development. To find a home within the Kirk Ella area is something we've always wanted. Sharon in the sales room helped enormously in securing the right plot and we know she worked hard for us in getting what we wanted. She is very likeable and it's always a pleasure to work through the purchase of the property with her.

Steve · 26 February 2023

★★★★★ 1/5

Trustpilot

We have received appalling customer…

We have received appalling customer service from the West Midlands Customer Care Team after filling in the first NHBC survey. We have had issues with the downstairs toilet for the last 4 months to be told that Lovell are not responsible for the drainage so will not resolve the issue. I placed a formal complaint on the 17th January 2022 and I am still waiting for a reply on the 14th February. Now well outside of there aim to reply within 7 working days. I have been told on multiple occasions that someone will get back to me with an answer from a query I have raised but each time I have received no correspondence.

Jamie · 14 February 2022

★★★★★ 5/5

Trustpilot

Luke was fantastic,

Luke was fantastic,Highly recommend the bloke! Very helpful and smooth process.

Matthew · 9 January 2024

★★★★★ 5/5

Trustpilot

Just reserved a house

Just reserved a house! The sales staff are lovely and can’t do enough for you. The process was simple and straightforward. A massive thank you to Wendy!!

Clive · 27 September 2022

★★★★★ 5/5

Trustpilot

We had a problem with our patio door…

We had a problem with our patio door not starting open. Andrew turned up and found the problem. He was a very pleasant man helpful and was nice to talk to and will be back with a new bracket to complete the job soon

Stephen · 10 October 2024

★★★★★ 1/5

Trustpilot

This time you ask for a review well…

This time you ask for a review well this time you will not be happy. I was told house roof level and completion may / June I expect slippage received call today Lovell cocked up on infrastructure as a result house ready in may / June but services not connected until august/ September that is really imcopetent in fact negligent. I thought they were quality builders hmmmmm ? Then they expect me to exchange contracts within 4 weeks despite no new ready for occupation. Then to add more they ask me to meet for discuss extras next Friday for property. And no doubt pay . This is is costing me money as will have to rent and store furniture I am really disappointed with clearly inept service I’d this what we have to accept no one accountable, Come on Lovell get your act together

Robin · 29 January 2022

★★★★★ 5/5

Trustpilot

Friendly, efficient and outstanding service

Friendly, efficient and outstanding service. Since making our first enquiry in January this year we have consistently been kept informed and updated on available houses, accurate timelines and been given good helpful advice. Jo and Dulcie have been so personable and helpful and have always promptly responded to any queries we’ve had. After having been badly let down by another housing developer, we couldn’t be happier with the contrast in customer care Lovell have offered us.

Customer · 29 July 2022

★★★★★ 2/5

Trustpilot

My original review got deleted but…

My original review got deleted but thought I’d put it back up, Seriously think about it before you do,We bought a property from Lovell homes in February 2019 and we wished we never did, terrible service, they never get back to us. They left our garden unfinished,(as other houses was being built), I’d really recommended not to get their turf as they lay it down poorly , we had a leak coming from the living room ceiling, (this was fixed but was just given a tub of paint to re-paint it, yes ourselves) our fence was lopsided and only got fixed after 9 months. (We had to push and push to get this sorted) I really hope these builders get looked into as the build quality is shocking. So please reconsider before you purchase, before I realised what I was getting myself into, I had recommended friends and family to Lovell (as they do a refer a friend scheme) and they have stated the same issues, we still didn’t receive are £500 referral (probably got thrown out by the sales lady) Our house is in a nice state now but in all honesty the customer service is very very poor that’s why I had to only rate 2 stars , all of the site manager just fob you off and are not interested again you really need to push them to get the snags done.

Jordan · 13 January 2022

★★★★★ 5/5

Trustpilot

So far brilliant team

So far brilliant team! Everything is going smoothly 🥳

Irma · 2 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Jo and Dulcie in…

Brilliant service from Jo and Dulcie in the marketing suite at Williams Park.Both couldn't have been more helpful in helping us choose and purchase our first new home, friendly, welcoming, professional and passionate about the development they work on. We only originally popped in for a chat as we weren't considering a new build originally, we ended up coming away having reserved a plot! Jo deserves a big pat on the back for initial contact, and Dulcie has excelled in dealing with us since. Both are a credit to Lovells.

Gregsblade · 20 December 2021

★★★★★ 1/5

Trustpilot

Wymondham Site - Aftercare and Plumbers AWFUL

Wymondham Site, Jo in the sales office was fantastic, can't fault her on anything.But it goes seriously downhill as soon as you get your keys, mentioned snags to them and a year later, many visits and photos taken we still have the same snags. The aftercare is absolutely shocking, takes 3 days to get through to them and then they are "Fully Booked" for months, they then just stop replying and then you are back to square one with a stained ceiling from a leak.I don't know where they found the plumbers must have been from a cowboy plumbers website, every problem we have has has been to do with the plumbing and thats everyone on the estate to not just us.When the Lovell engineers come round to fix the problems the plumbers have caused they have been spot on, really friendly and do the work to a high standard, just a shame they aren't like that from the get go.We have been in for nearly a year now and the garden still floods with a slight bit of drizzle, there is no street signs/names, the street lights still haven't been turned on.I honestly would NOT recommend to anyone, I feel bad for the people I have already recommended and they have had more problems than us. Stay away

Williams · 15 December 2021

★★★★★ 1/5

Trustpilot

Terrible company to deal with.

- told our house would be exact measurements of show home. It is not. Downstairs cupboard less than half the size.- not told at reservation our garden would be on an extreme slope.- sinks not on level.- when I complain to headoffice I get called a liar, threatened to not talk about my experience with the salesperson to anyone and any further complaints should be passed to my solicitor.- walls are so thin with no noise barrier- lied to by salesperson that we could not purchase tiled flooring when others on our estate have it.

Lia-Marie · 11 December 2021