Every review we hold for the Queens Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic customer service!! Great team, where really helpful through out my process, from viewing, admin and key hand over. Very friendly and professional. i have moved into my flat, am super grateful and highly recommend Edard Taub and company. Thank you and keep up with your good service:)PositiveResponsiveness, Quality, Professionalism
Gift · 14 June 2021
Agent replied · 13 June 2024
Thank you very much for your kind words. I have conveyed your message to our staff who are delighted and always happy to help. We wish you all the very best in your new flat.
★★★★★ 5/5
GoogleWe had a great experience with them. The agents made it easy to rent the property and the process went smoothly. Gill and Sophie were very helpful,always available and responded quickly to our queries. It was a pleasure to talk with them. We would highly recommend Edward Taub and Co.
Martina · 14 June 2021
Agent replied · 13 June 2024
Hi Martina. Thank you for your review. I am delighted that you were pleased with our service and wish you every happiness in your home.
★★★★★ 2/5
GoogleI left a voicemail regarding a potential flat to rent but didn’t receive a reply so contacted again the next day. Was advised they were not taking any further bookings as they had so many booked in to view it and to call again to check in a few day !. No info taken of mine or potentially other properties I could of been told about that they had available as others do. It was the tone and what was said that could of been better. Not contacting them again.
Tasha · 14 June 2023
Agent replied · 13 June 2024
Hi Tasha. I am sorry you were disappointed in your experience dealing with us here. Unfortunately there has been so little property available to rent that when we list a new instruction we are receiving such large volumes of enquiries that it is impractical to register every one. I have spoken with the member of staff concerned regarding your mention of their tone. Please accept our sincere apologies and. on behalf of Edward Taub I wish you well with you property search.
★★★★★ 5/5
GoogleEdward Taub manage my flat that encountered a roof leak. Toni Wharton dealt with the damage, and insurance claim dealing with all parties involved. Great communication and professional service from start to finish. Toni was a great help to me in resolving the final outcome and I would highly recommend this company for any future let’s . A pleasure to do business with .
Gillian · 14 June 2023
★★★★★ 5/5
GoogleI rent a property through Edward Taub and I have to say, I have never had any issues. Having used a previous lettings agent, I know see how property management should be run and they take a lot of the stress off of tying to manage this myself too. The property management team keep me updated on a regular basis even though I don't need to do anything as it is all managed by the team themselves. I Would 100% recommend these guys.
Kendra · 14 June 2023
Agent replied · 13 June 2024
Thank you very much for your kind words. Your continued custom is very much appreciated by all here at Edward Taub.
★★★★★ 5/5
GoogleWe used Taub for 7 years to rent out and then finally sell our family home. We were extremely pleased with the service they provided: Taub were conscientious, thorough, and dependable - proactive whenever house issues or regulation changes required our attention, helpful in sorting out problems, and always pleasant and instantly available on the phone. We cannot praise them highly enough. The same goes for James Hallybone, their estate agent when we came to sell the house. James was always available for advice or discussion, and he handled the competing offers and the negotiations with skill and aplomb, and to everyone's satisfaction - certainly to ours!: from our tenant moving out to the exchange of contracts with the new owner was less than 3 weeks!
Roger · 14 June 2020
★★★★★ 5/5
GoogleJohn is a true professional. Honest and old school in his approach and genuinely cares about finding something right for you. Although we didn’t end up renting via Edward Taub on this occasion, we can’t recommend them enough.
Lucy · 22 July 2024
★★★★★ 5/5
GoogleI have dealt with Toby at Edward Taub, Toby has been professional since day one, he has kept me informed every step of the way, the service I have received from him has been amazing. He sold our property within a week of taking over from another estate agent who had the property on the market for 1 month and hadn't manage to get 1 viewing. Toby is defiantly an asset to Edward Taub. Even after the sale, Toby has been able to help with advise and questions I have had in regards to buying another property. Excellent all round, I would highly recommend this agent, especially Toby.
Cheryl · 15 June 2018
★★★★★ 4/5
GoogleI’ve been renting a property from Edward Taub for a few months now and so far I can’t complain about this company. They’re responsiveness and efficiency is impressive. With previous tenancies I’ve felt like the estate agents only cared about getting tenants and after signing a contract they stop listening. Thankfully the agents at this agency have always been incredibly helpful. I’ve had the pleasure of corresponding with Gill, Sophie and Mihaela who have been great at handling any issues. So far so good!
Nana · 14 June 2022
Agent replied · 13 June 2024
Hello Nana,
Thank you so much for your kind review. It has been a pleasure dealing with yourself and continuing to do so.
★★★★★ 5/5
GoogleJohn and team have dealt with my family’s two flats for over 5 year always call me back nice people.
Michael · 14 June 2023
Agent replied · 13 June 2024
Thank you Mr Heath for your kind words and review. We look forward to continue serving you as your managing agent.
★★★★★ 1/5
GoogleBy far the worst estate agents I’ve ever come across. They will give you a dirty house, will not get stuff done during the tenure of your stay, then in the end blame you for defects you didn’t create. I’d recommend you to not just put everything in emails but take photos and also record your conversations with them. They will definitely gamble on the deposit. We got the property professionally clean. And they pinned defects on us that already existed before we moved in.The garden was in tatters, we told them this is how we will leave it but no, they wanted us to leave it like a perfect looking garden. We even had photos but they point blank refused and took money from our deposit! They are very unprofessional. The moment you sign the contract their attitude will totally change. Especially the lady who deals with contracts is very ill mannered and rude. They will tell you ‘landlord said this or that’ while all this time they will be the ones making decisions. Make sure you fight for your deposit right till the end.NegativeQuality, Professionalism, Value
Natasha · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Being that you vacated over 12 months ago, it is a shame you felt the need to write this review after all this time. We have looked over your tenancy history, as we take any negative criticism extremely seriously, and feel that we acted in both a professional and lawful manner. We base all of our deposit returns on the inventory and schedule of condition that was carried out when you move in to the property (and of which you sign) and the checkout that was carried out when you vacated. Both inspections are carried out by an unbiased, independent, third party company. Any claims the landlord made on your deposit were based on TDS guidelines for what is acceptable. Handling deposits is never an easy task and any deductions are carefully considered before being put to the tenant. At no point do we ask a tenant for betterment, only to return a property to how it was found (subject to fair wear and tear). The staff member who handles the deposit returns has an unenviable task, as people will take any criticism of their standard of living and cleanliness personally. When a tenant is not happy with a deduction it is easy to take it out on the member of staff but they are only the messenger. Whatever deductions the landlord requested, you were well aware that if you disputed the amount, you could go to arbitration and dispute. You waived this right and accepted the deduction and the balance was settled into your account. Indeed we negotiated a number of points raised by the landlord in your favour. We have no reason to make decisions on the deposit, whatever we deduct goes to the landlord/ the property and not in to our pocket. We do feel it is unfair that you try to tarnish our companies good reputation in a review, because you were unhappy with losing some of your deposit, if ever you do have a complaint you wish to make we do have a complaints procedure and as ARLA Propertymark members, we have a governing body to answer to, so are always happy for people to seek further advise from them. If we are truly in the wrong then we would of course understand and accept that a bad review will be left. However we do not feel that we did anything wrong in this occasion and ask that you please consider removing your post.
★★★★★ 5/5
GoogleVery good experience, made it easy to rent and very responsive when sending docs and getting. Gill and Sophie was very helpful and lovely to talk to. Would recommend them.PositiveResponsiveness, Professionalism
Dominic · 14 June 2021
Agent replied · 13 June 2024
Hi Dominic. Thank you so much for your kind words. I have passed on your message to Gill and Sophie and we wish you health and happiness in your new home! John Bray
★★★★★ 5/5
GoogleWe decided to sell our house in August 2019, We had 3 agents round and decided to go with Edward Taub. The house went on the market early September and we had an acceptable offer within 2 weeks. James has been fantastic throughout the marketing and sale progression pushing the whole chain and keeping us updated. We would 100% recommend Edward Taub to anyone. Great agent.
Lauren · 14 June 2020
★★★★★ 5/5
GoogleI have dealt with many many agents but these guys surpass the lot. The wonderful team, Jill, Mel and John were professional, efficient, helpful and super friendly. Can not recommend them highly enough.
Suzan · 14 June 2020
Agent replied · 13 June 2024
Thank you Suzan for your positive review. It is always lovely to hear people have experienced the quality service we strive to offer.
★★★★★ 5/5
GoogleA really personal experience,great communication always available for updates we would not hesitate to use again
Steven · 11 June 2025
Agent replied · 16 April 2026
Hi Steven
Thank you for the kind review. We were glad to be of service to you and would love to help you with any future property requirements.
★★★★★ 5/5
GoogleI can't fault their professionalism. Any issues we've had get dealt with immediately, not in a week or next month, on the day. Can't ask more from a landlord.
We've never had a problem, from applying for rent to renting, smooth sailing. It makes it easy not having to worry about things. Thanks guys.
Raphael · 24 February 2025
★★★★★ 5/5
GoogleWe had a great experience using Edward Taub for finding a new rental property. They were very professional, helpful and efficient. Jamie and John in particular went above and beyond to make sure everything moved smoothly and quickly. Thank you all, we would definitely recommend and use again.
Aimee · 17 September 2023
Agent replied · 13 June 2024
Hi Aimee. Thank you very much for the kind words in your review. On behalf of myself, Jamie, and all the staff here we wish you every happiness in your new home.
★★★★★ 1/5
GoogleI rented from them left the flat in perfect order, even repainted it (the same clolour) seem cleaned the carpet. It was left in perfect state. They took £500 from my deposit. One of the charges was the way a slight bit of dust on the skirting board do a £100 was taken to get a professional cleaner in so on
Matt · 14 June 2022
Agent replied · 13 June 2024
Good afternoon Matt. I can see from your records that you vacated the property some four years ago. Strange that you decided only recently to post a review! Check out reports are carried out by independent inventory companies so as an neither the landlord or agent can be accused of 'creating false reports in order to claim money from the tenants deposit. Tenants have the legal right to dispute any proposed deductions and you as a tenant would have been advised of this.
★★★★★ 5/5
GoogleI would like to express my thanks that yet again Edward Taub and Co, as managing agents, are second to none in looking after my property for their professionalism and support at all times. Wishing all the staff happy Christmas and new year.
Sidney · 16 December 2023
Agent replied · 13 June 2024
Thank you very much for your kind words. It is a pleasure to continue to do business with you.
★★★★★ 5/5
GoogleHonest, proactive and helpful. From the agent (Gill) to property managers (Andrea, Toni) and handyman (Peter) - every part of the rental process was handled smoothly. Everyone's always quick to respond and go above and beyond to make sure everything is taken care of. I would happily go out of my way to use them again. Highly recommend!
Josh · 20 October 2024
★★★★★ 5/5
GoogleI have been renting for many years and not always had a good experience, nothing major but just being looked down on by a couple of agents.
I recently had to find another flat and saw one on Rightmove, I must say from the very first phone call to me actually moving in (today) the way every person dealt with me has been so very professional and helpful, everything went smoothly and I was always kept in touch with the process.
I would highly recommend Edward Taub & co
George · 14 June 2023
★★★★★ 5/5
TrustpilotEdward Taub
Edward Taub are a dedicated, professional and friendly team of letting agents. I have been a private tenant with them for just over four years and honestly could not thank them enough for all that they do.
David · 5 March 2024
Agent replied · 26 August 2025
Thank you David for your positive review, we are so pleased to hear you are a happy tenant of ours.
★★★★★ 5/5
GoogleGreat agency - a call out to Toni Wharton especially who’s been superb in dealing with some specifics regarding a property which I let. She’s been diligent, thorough and brilliant to deal with.
Amy · 18 May 2024
Agent replied · 13 June 2024
Thank you very much for your kind review, I will pass on your comments to Toni who will appreciate the acknowledgement I am sure. I hope we continue to impress you with our service. Thank you for being a valued Landlord of ours.
★★★★★ 5/5
GoogleJamie was great to work with whilst I purchased my very first home, his communication was brilliant and he was there every step of the way!
Jonathan · 17 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
