Trusted Agent profile · Purley
★★★★★
60 reviews across 2 platforms
4 Russell Parade, Russell Hill Road, Purley, CR8 2LE
ShineRocks's office in Purley, at 4 Russell Parade, is rated 4.6 out of 5 across 60 reviews on two platforms, including 58 Google reviews rated 4.6.
Every review we hold for the Purley office, from every platform, shown as written. First names only.
5/5
GoogleShinerocks are brilliant! They were straightforward, easy to deal with, and willingly gave advise of huge value before we even signed up with them. That advise was invaluable - and when we ran into some structural challenges with the house …
Thank you very much for your review. Your kind words mean a lot to us. Please do not hesitate to reach out if you need anything. Best wishes, The Team at ShineRocks.
5/5
GoogleAs an Estate Agent myself of 25 years I was incredibly impressed with Shinerocks when I found a property through them. Claire was amazing throughout , communication was constant and pro-active and I felt truly looked after and valued. I couldn't recommend highly enough. Thanks Claire.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePaul and Jo were very helpful from the outset so that we could get the property ready for sale and to ensure a smooth process.
Thank you very much for your review. Your kind words mean a lot to us. Please do not hesitate to reach out if you need anything. Best wishes, The Team at ShineRocks.
5/5
TrustpilotThis is an agency with bags of…
This is an agency with bags of experience. Paul is super professional and will sell your home, he has great knowledge of the area and what it is customers want when relocating.
5/5
GoogleIncredibly grateful for the service I received from Shinerocks! I was originally planning to get a handful of local agents round to value my property with the intent of placing my home on the market with a cheap online agent, well that …
Thank you very much for your review. Your kind words mean a lot to us. Please do not hesitate to reach out if you need anything. Best wishes, The Team at ShineRocks.
5/5
GoogleA very professional setup , customised service & they know how to complete. Thanks to Claire , who took me through each step of the process , always returning a call , and on the case. Paul - chipped in when required , and gave the reassurance. Very recommended.
5/5
GoogleShineRocks provided a first rate service. Paul & team were professional & helpful throughout the sales process; setting realistic price expectations, providing value-added advice pre-listing, marketing …
Thank you very much for your review. Your kind words mean a lot to us. Please do not hesitate to reach out if you need anything. Best wishes, The Team at ShineRocks.
5/5
GoogleMy experience was extremely positive. After wasting time with one of the big generic agencies, I gave my property to ShineRocks to market. I found ShineRocks extremely professional, helpful and receptive to my requirements as I was based outside the country. My two cents from personal experience = Please don't waste your time with the other generic agencies for the fractional difference in agency fees. In my case, the service and the price at which the property was sold dwarfed the fractional difference in agency fees. Thank you ShineRocks!
5/5
GoogleWe were pleased to use Shinerocks as our estate agent in the recent sale of our house. We were entirely satisfied with the way they marketed and facilitated the sale. Throughout the whole process we felt we were in the hands of an experienced and knowledgeable team; this gave us confidence and assurance that matters were being dealt with promptly and efficiently. We were particularly pleased with the way the team unfailingly kept us informed of developments, so preventing any feeling of being ‘in the dark’, or fearing matters were not progressing. We would therefore give our unreserved recommendation.PositiveResponsiveness, Quality
1/5
TrustpilotVery poor buyer experience
A year ago I saw a property through Shinerocks. I made an offer 15k over the 'OIEO' price. Despite having spoken and meeting with the agent I heard nothing back. When I called them, the very rude estate agent snapped 'you should have offered more money in the first place - it went for 30k over the asking price'. I wasn't given the opportunity to increase my offer. A yeah later the property went on the market again through Shinerocks. It turned out the property had never been sold but taken off the market; the agent had not been telling the truth. I offered 30k over the asking price - the price I had been told it had been sold for previously. I was told three offers had all been made within 5k of each other. I offered an additional 15k but was then told that an even higher offer had been made so I withdrew. At that point there was a flurry of emails - there was no higher offer. Once again the agent had been misleading me. In two days they had pushed the price up nearly 50k by telling me there were higher offers. In fairness the Shinerocks owner emailed me to say that I should not have been told there was a higher offer by the agent. However, despite my increased offer, once again I heard nothing back. Buying a house is one of, if not the most expensive and important purchases we make. In this instance the cost involved was over three quarters of a million pounds. Shinerocks's treatment of buyers is shocking. I will never again consider a property marketed by them, and for that reason would never sell through them either as their practices deter genuine buyers.
1/5
GoogleMade us believe we got the property and we even did a drainage Surrey. Paul insisted us getting a full structural survey. Fortunately we did not do it. Few weeks later we were informed by our solicitor this property was sold to someone else by the other agent. We wasted 6 months waiting for this property. I am shocked to see the positive reviews!
4/5
GoogleThey are polite and offer advice without pressure
Thank you very much for your review. Your kind words mean a lot to us. Please do not hesitate to reach out if you need anything. Best wishes, The Team at ShineRocks.
5/5
GoogleA first class service from start to finish from their entire team. I was kept up to date throughout, I didn't have to chase once, the phone is answered promptly and any problems - they were on it. A rare delight to heap praise on a company. My experience was faultless.
5/5
GoogleExcellent service from ShineRocks Team. They help us to find our dream house, I am very happy to recommend them to my friends. Purely professional in what they do.
1/5
GoogleUtterly shambolic service- These guys treat people with disdain. Don't even botherNegativeResponsiveness, Quality, Professionalism, Value
Hello Peter, I’m very sorry to read that you’re unhappy with the experience you’ve received from ShineRocks. I’ve attempted to investigate what happened, but unfortunately I’ve been unable to find any record of you. If you’d be happy to contact us directly at enquiries@shinerocks.co.uk with your name and details of what happened, we’ll investigate this when our office re-opens. We hope you've had a great Christmas, and enjoy a fantastic New Year. All the best from everybody at ShineRocks.
5/5
GoogleFrom beginning to end Shinerocks provided an excellent service, professional and responsive throughout but also provided a personal touch so you never felt as though you were dealing with an agent more a friend, they made the house buying process as stress free as possible.PositiveResponsiveness, Professionalism
5/5
GoogleVery professional and experienced team, anticipated and managed possible pitfalls in the process. They ascertained my needs and made sure I didn’t waste time and energy seeing anything unsuitable. Communication was great at all stages. The sale was progressed efficiently.PositiveResponsiveness, Professionalism
5/5
GoogleProfessional amazing outstanding service, helped with redesigning property ideas, even helped moving furniture. Can not thank them enough.
5/5
GoogleFrom the beginning to the end of selling process Shinerocks provided us with a professional, high quality efficient service. Our house sold in two weeks. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent and very professional, from start to finish. We were kept well informed and updated more or less instantly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally good to work with!
5/5
GoogleGreat experience working with Claire from ShineRocks as our vendors agent!PositiveResponsiveness, Professionalism
5/5
GoogleVery professional family run independent upper end Agent
5/5
GoogleGreat company to work with. Customer service was very efficient, kept me in the loop throughout the sale. Awesome!
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