Rentolease reviews

★★★★★ 5/5

Google

Our house caught fire 4 months ago, we lost everything. After 4 months in a hotel Rentolease relentlessly searched and notified us of avaliable properties. We eventually got agreement from our insurers and Rentolease were on it and secured the perfect property for my family. We are now all together in a place that feels very much like home allowing us to continue with our lives. We cannot thank Rentolease enough for the relentless sterling service, we feel Craig and the team truly cared about our circumstances and did all they could to find us a home. Grateful beyond words, the light in a very dark journey, thankyou.

John · 16 October 2025

★★★★★ 5/5

Google

I have dealt with Craig from rent to lease since I moved into my first property and every single second has been an absolute delight any problems had where dealt with swiftly and quickly and Craig was always more than happy to help with any thing we needed I would highly recommend rent to lease if looking for a new move/first property

Jonathan · 16 April 2025

★★★★★ 5/5

Google

Rentolease have been looking after my flats for about 20 years. During that time, David and the team have made sure that I always recieved excellent service. I would recommend them unconditionally.

Ian · 5 April 2025

★★★★★ 5/5

Google

Would highly recommend Rentolease. From the start of our rental journey they were responsive and easy to work with. I worked with Hayley and Craig and they were always kind and helpful.

Shannon · 28 November 2024

★★★★★ 5/5

Google

I have amazing tenants who look after my property to a very high standard for the last 11 years. Rentolease give me the assurance with the detailed reports from the periodic inspections. Rentolease have for the last 20 years ensured all the administration that I have to do as a landlord is competed ahead of any deadline with regular communication be email and phone. David and the full team at Rentolease are dedicated to their clients. Thanks again Rentolease.

Norman · 20 June 2024

★★★★★ 1/5

Google

Appaling customer service. Renting from them just now. Numerous issues with the flat have been raised way before Christmas, nothings been done to this day. But the second their records (falsely) show the rent hasn't been paid for one month they're the first to email you. Never ever renting for this ridiculous company ever again

Sophie · 16 March 2026

★★★★★ 5/5

Google

Have had the best service from Rentalease and Craig made sure all my questions were answered. Moving into the accommodation was a breeze due to the fantastic service from Craig and his team. Highly recommend Rentalease, they truly are excellent!

H · 25 October 2023

★★★★★ 1/5

Google

Dont keep landlords up to date with tenants requests for repairs .and over six months since leaving they are still sending me annoying emails .

Brian · 16 December 2025

★★★★★ 5/5

Google

We have been renting for many years by choice, but had a really bad experience in the house prior to this. It had been in my dream location, we had made a lovely life, but we lost our lifestyle in the blink of an eye. Our landlords circumstances has changed and we were literally tossed out with very little time to prepare. We never received our deposit, we had gorgeous reclaimed oak furniture stolen and I had trusted the landlord implicitly. I felt very let down and it was a tricky situation. So, to say I was reticent to have complete strangers into my home every 6 months to “inspect” my property is putting it mildly. I stand corrected though. Rentoloease have played a very low key role in the few years I've rented via them, but I feel far less vulnerable knowing I have a professional organization in the mix. We have built a relationship with them and they have been understanding under sometimes difficult situations. So of course, they are principally there at the Landlords behest, but they are there to ensure everyone is treated fairly. I have rented properties via Private Landlords for many years and I like having the security of Rentolease dealing with matters. I would not hesitate to be a landlord or a renter with Rentolease. 🌟🌟🌟🌟🌟

Jacquie · 25 September 2023

★★★★★ 5/5

Google

Phenomenal service can't thank them enough went Completley above and beyond Craig was fantastic and would recommend leasing properties from them in an instant customer service/satisfaction is 11/10

Tommy · 24 December 2023

★★★★★ 4/5

Google

Great experience and communication from the initial enquiry to us moving into our home. Any difficulties experienced were dealt with swiftly and with importance. A very different journey to other rental companies. Would highly recommend.

Laura · 5 August 2025

★★★★★ 1/5

Google

If there had been a possibility for 0 stars, then this is what I would've awarded this company. Writing this review on behalf of my son & his family who rent a property through this company. I have 2 grandchildren under the age of 5 years & one of them is awaiting a review of possibly being on the spectrum for autism who live in this property. For the last month or so, they have had no hot water. My son or his partner have phoned numerous times to find out what's happening but at times, the phone can just ring & ring & at times they've had to give up. A plumber had visited just before Christmas & said that the part they had was wrong & that they'd be back later that day. Nobody came back & nobody has advised them further. They've also been told by a staff member (Brandon) I think that there are many emergencies that have to come first. Surely no hot water in a household for over a month for 2 small children is an emergency & a priority. I don't know what's going on within this company but I'm disgusted by what I've been made aware of & will be talking to the council regarding these issues tomorrow on my son's behalf as he isn't very well at present. With any luck the council will make this company provide what I see as a necessity, that being hot water, especially for 2 very small children. There are other issues they have discussed with this company & they're always waiting on the homeowners approval, or so they've been told that this was the case. Is it that this company are telling the homeowner about problems & theyre ignoring the issues or is it this company just not approaching the homeowner about these issues? I truly believe its more likely to be the latter. This company should feel very embarrassed about how treatment or the lack of, can affect their customers wellbeing & mental health. Over a month with no hot water is an abysmal service. Disgusting.

Annie · 22 June 2023

★★★★★ 5/5

Google

I needed an accommodation urgently around my work place because journeying to work every single day from Glasgow to Kilmarnock by bus or train was a nightmare. I spent almost two hours on the road after work. I was glad meeting with …

Festus · 16 April 2025

★★★★★ 5/5

Facebook

Highly highly recommend this company they go the extra mile to help you and I will always be so grateful for helping me get my wee happy place in beautiful troon. A personal thank you to Gillian first class service lovely person to deal with, couldn’t do enough for me 😊thank you again

Nikki · 24 January 2020

★★★★★ 5/5

Google

Using rentolease was a great experience from viewing to moving in. We were relocating from Hampshire to Troon, and they were really helpful in making space in their appointments to get a viewing that worked well with the flights we booked. …

Mark · 16 April 2025

★★★★★ 5/5

Google

Such a pleasure to deal with. From arranging a viewing through to the keys hand over was a absolute breeze and takes a lot of the stress out of moving house. All in place and ready for us to move in. The people are great, professional and friendly and always happy to assist. We have just moved in and thus far it has been a pleasant and painless experience! Would definitely recommend Rentolease.

Charmaine · 25 October 2023

★★★★★ 5/5

Google

Had fantastic dealings with Craig from rentolease all through the application process to my moving in date, very helpful with any parts of the process I wasn’t sure about. Couldn’t recommend both Craig and rentolease any higher !

Paul · 10 May 2025

★★★★★ 5/5

Google

Brandon and the team at Rentolease Prestwick were really helpful, and found us a tenant really quickly. 5 star service!

Liz · 24 December 2023

★★★★★ 1/5

Google

Been to their office several times to chase repairs to be done. Always friendly and chatty staff but that's your limit. Poor landlord services, apparently they can't get landlord to do any repairs on my mum's flat. She's had a few visitors from the kitchen, chewing through things. Was told to buy her own mouse traps and landlord would refund. Poor service from both sides, landlord and letting agent. Would not recommend to anyone.

Susan · 22 June 2023

★★★★★ 5/5

Google

I have used David and the team at Rentolease for over 8 years to manage my portfolio. Having used several management agents over the years I can say with question they offer a fantastic service.

John · 22 June 2020

★★★★★ 5/5

Google

Very helpful pleasant staff, good communication and a straight forward process with my move!

Kal · 9 August 2025

★★★★★ 5/5

Google

Rentolease have been first class in managing my portfolio of rentals. David and his team go above and beyond to ensure runs smoothly.

Barry · 22 June 2022

★★★★★ 1/5

Google

This company are an utter joke for landlords. They charged for the vetting of a tennant. We currently have someone who doesn't pay his rent. Has caused quite costly amount of damaged to outside and inside walls. And when I posted a letter through the door giving notice of inspection the tennant had the cheek to phone this company moaning it was unfair I was coming to inspect it. Never mind asking him if he intends to pay the £1150 in arrears. The service is that because this tennant is fiery and not easy to deal with. I'm told they wont phone him about the damage... why I'm I paying this company ?? Going through lawyers and scottish landlord association to get the money owed and tennant out. AVOID THIS COMPANY AT ALL COSTS. Shocking customer service only care about the fees they make at the start from vetting fees. £800 bill just to get a tennant in... hmmmmm

Stuart · 22 June 2020

★★★★★ 5/5

Google

I recently popped into the prestwick office to ask a few questions about a property on behalf of my daughter who is leasing a property with the company. The young man Brendon who I spoke to was very helpful and knowledgeable and took plenty of time explaining the process to this old timer. Couldn’t recommend them enough lovely service.

John · 22 June 2023