Trusted Agent profile · Preston
★★★★★
364 reviews across 2 platforms
313 Garstang Road, Fulwood, PR2 9XJ, Preston, PR2 9XJ
Entwistle Green's office in Preston, at 313 Garstang Road, is rated 2.8 out of 5 across 364 reviews on two platforms, including 91 Google reviews rated 3.9.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
1/5
GoogleEntwistle Green Fulwood Preston - Avoid at all costs! If you want to sell your property do not employ this agent. From a buyer's …
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
1/5
GoogleVery unprofessional, gets viewing cancelled 2 hours before and without any hesitation asks to attend the next day. Need to respect other people's time.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk … More
1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
5/5
GoogleAll staff at Fuiwood branch were helpful, especially in dealing with the unexpected issues during the sale of the property. Communication was first class. Constructive criticism: don't expect vendors to run open day events, and professional photographs are unrealistic.
Thank you Ian for your review. It is great to read that you found our team helpful especially during the sale progression. I will make sure your review and feedback is forwarded to the local team. Kind regards, Scott
5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
5/5
GoogleWe consulted with Barry who is the Countrywide Mortgage Advisor based at Entwistle Green. He made a stressful situation much easier, found us the best mortgage on the market and supported us throughout the process. Would definitely recommend!
Hi Halima, many thanks for leaving your great 5* review and recommendation. It is great that the mortgage advice and help you received from Barry at Entwistle Green was able to make the process less stressful for you. Best wishes, Tracey.
1/5
Trustpilotunprofessional
Rude and unhelpful staff at Preston! A house went on line for rent so I rang arrange a viewing, the clerk was too busy and had to prioritise, and seemed annoyed I was ringing!! well my priority is finding somewhere to live as my notice is up!! worst estate agents I have dealt with!!
1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
5/5
GoogleAbsolutely fantastic. Hannah could not be more helpful. Nothing is too much trouble and always at the end of the phone to help sort out any problem. I would not hesitate to recommend.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleI found every member of staff to be very friendly and helpful at all times during the purchase of my property. I would highly recommend.
Thank you for your amazing recommendation and 5* review and kind comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever ever visited it
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into any concerns for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLouisa and Sam from Crosby Branch made our…
Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough
5/5
GoogleWe didn’t sell or purchase a house using Entwistle Green but we did use their in-house Mortgage & Protection Consultant, John Carter. …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotThey don't vet landlords or properties
They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.
5/5
TrustpilotDaisy is a star very impressed with her…
Daisy is a star very impressed with her professionalism
1/5
TrustpilotTerrible support
Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.
2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
