Every review we hold for the Poynton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDebbie has been an absolute pleasure to work with. From the moment we stepped through the office door, up until the reservation of our dream home, she has made the whole process easy and enjoyable through her exceptional communication, patience, kindness, care and understanding. She listened to our preferences and helped us to find the home that is exactly right for us and our growing family. Often house buying can be extremely daunting, but Debbie has made the process so easy and enjoyable for us, we can't thank her enough. She is a credit to Bellway.
Ella · 14 April 2024
★★★★★ 1/5
GoogleUnfortunately, I am having to express my profound disappointment with the service my girlfriend, her mother, and I received during our scheduled appointment to view The Scrivener house, priced at £550,000, today at 5:30 pm.
Our appointment was coordinated by a saleswoman named Debbie 1 week prior. Despite our best efforts to communicate our tardiness by calling ahead (we were running 30 minutes late), our calls went unanswered despite the fact she was sat at her desk on arrival. This lack of response was consistent with our previous attempts to contact your office. For anybody trying to call and are bothered to leave a voicemail, you'll get a reply a few days later.
Upon arrival, Debbie's demeanour was one of confusion, seemingly unaware of our appointment. When informed of our intent to view The Scrivener property, she mentioned it was closed for the day with no further explanation. This was particularly distressing as we had incurred a £40 Uber charge, adjusted our work schedules to accommodate this viewing, and was really hoping to start the process of buying our first home.
Our concerns were met with inconsistent explanations about a leak, varying times of its occurrence, and a lack of proactive communication on Debbie's part. Debbie claimed the leak at happened just 30 minutes prior, however, the site manager said 3pm. Plenty of time to make us aware of any situation. Her inability to recall our appointment details, including my name, further solidified our belief that our appointment was either overlooked or never recorded. When viewing a property at any price never mind a £550,000, people's time should be respected and valued.
Throughout our interaction, Debbie's approach was defensive rather than solution-oriented. Instead of offering alternatives or even a simple brochure walkthrough, she directed us to lodge a complaint with the head office.
I had come across Google reviews mentioning similar experiences with Debbie, which makes me question the consistency of the service provided. For a company that prides itself on its reputation, such encounters are not only detrimental but also undermine the trust of potential homeowners.
Edit: I have noticed the other customers review has 13 thumbs up - I think that says everything!
I hope Bellway Homes takes this feedback seriously and ensures that future customers do not face similar inconveniences.
I will be lodging a complaint to head office and hope to view the property with someone more qualified.
**UPDATE** beware of the seemingly positive reviews naming Debbie on here. They are all fake.
Paul · 14 April 2024
★★★★★ 5/5
GoogleWe have reserved a Bellway property on Copperfields and are very excited for it to be ready and for our new lives in Poynton to begin! Debbie has been supportive and helpful throughout. She is highly organised and efficient, making the whole process so far a very pleasant experience.
Rebecca · 15 April 2022
★★★★★ 5/5
GoogleThe sales of Debbie really offer much help on the reservation process. She always give the details information of the property. If you have any enquires, she is patient and helpful to answer all of that. I’m really appreciate of her professional attitude.
Ming · 14 April 2024
★★★★★ 1/5
GoogleWhat a thoroughly unpleasant experience visiting this site. Bellway are in a position to treat potential buyers with a "take it or leave it" attitude. My gut feeling when leaving was that the post sale experience would be awful as well. I …
Monica · 16 April 2022
★★★★★ 5/5
GoogleI live here lovely n peaceful
Teresa · 14 April 2024
★★★★★ 5/5
GoogleExcellent service from Debbie again today. Very patient and professional throughout. Thank you.
Claire · 15 April 2022
★★★★★ 1/5
GoogleRating only, no written review.
Sasha · 14 April 2024
★★★★★ 5/5
GoogleRating only, no written review.
Tanveer · 14 April 2024
★★★★★ 3/5
GoogleRating only, no written review.
Csaba · 15 April 2023
★★★★★ 3/5
GoogleRating only, no written review.
Phil · 15 April 2023
★★★★★ 4/5
GoogleLovely place
Philip · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
