Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWondering which agent to choose
Lisa from the Woodingdean office came to give a valuation today and it was a good experience. A lot of confidence in this office for their local knowledge and their market share. Definitely feel there is a team behind the person visiting to, good audio visual presentation and very friendly and professional approach.
Tee · 17 November 2024
Agent replied · 22 November 2024
Hello Tee,Thank you for your kind review! We're delighted to hear that Lisa from our Woodingdean office provided you with a positive and professional valuation experience. It's great to know that you felt confident in our team's local knowledge and market expertise. We're here for you every step of the way.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotJulie Bramble
Julie Bramble has been a huge help and support throughout a long drawn out process, which was nothing to do with Cubitt and West. Keeping me updated and liasing with everyone in the chain.
Deebee · 24 February 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotOutstanding Service
Can’t thank Katie, Zoey, Michael and Mo enough for helping me sell my house. The team have been really attentive and have kept me informed at every stage. Nothing was to much trouble; excellent service.
Dawn · 19 January 2023
Agent replied · 23 October 2024
Good morning Dawn,Thank-you for your kind words about our Sales team & Manager Mo at the Portsmouth office! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience !
Виктория · 20 April 2026
Agent replied · 23 May 2026
Thank you for your comments and we are sorry that you feel there has been a lack of urgency whilst dealing with your maintenance concerns.
If the above concerns have still not been addressed, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may look into the matter further for you. Thank you.
Kind regards
Cubitt & West
★★★★★ 5/5
TrustpilotHeidi ,Charlotte and Veronica are very…
Heidi ,Charlotte and Veronica are very friendly ,professional and have a deep understanding of the local market. We were on the market with another agent,but with no success we approached cubbit and west who were amazing and had the clients best interests in mind.Cubbit and West made selling our house an enjoyable experience.
Samantha · 14 November 2024
Agent replied · 23 October 2024
Good Afternoon Samantha,Thank you so much for your lovely review. We're pleased to hear that Eloise and Zac from the Patcham office were able to provide such exceptional support and kindness during what must have been a stressful time for you. Rest assured, we will continue to be here for you every step of the way to help you find the right home. Thanks again for your kind words.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotSuccessful completion with support from the whole team
We sold our property with Cubitt & West. The team at Southsea - James, Samara, Jackie and Julie - supported us through the selling process. We particularly appreciated having a sales progressor to keep things on track once an offer was secured. Together the whole team’s efforts ensured we hit our desired completion date.
M · 30 October 2024
Agent replied · 22 November 2024
Good afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that the team provided such excellent support throughout your selling process. It's wonderful to know that having a sales progressor made a difference and that we could help you achieve your desired completion date.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotGreat Service
Aden and Ciaran were both great during our recent company rental with Cubitt and West. They made the process straightforward and their communication throughout kept us fully informed. Thank you!
Arundel · 21 June 2023
Agent replied · 23 October 2024
Thank you for leaving a review!We're delighted to hear how Aden and Ciaran were able to make the process straightforward for you as well as keeping you well informed throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExcellent
Despite us eventually finding a property though another agent, I have to say that Steve and Sarah were exemplary in their friendliness and professionalism, tirelessly showing us many houses and spending time with us. I wouldn’t hesitate to recommend their excellent services to anyone!
Greg · 2 December 2021
Agent replied · 23 October 2024
Thank you so much for taking the time to write this, even though we were unable to help you this time, I hope we can in the future.
★★★★★ 3/5
TrustpilotFlat sale
They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.
Anon · 25 March 2026
★★★★★ 5/5
TrustpilotMadison has been extremely helpful
Madison has been extremely helpful, friendly and professional in dealing with my mum's house sale. So far everything has gone smoothly and she has kept us up to date and been quick to answer any queries. Thank you.
Debbie · 14 September 2022
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleVery grateful for Jess, Becky and Emily who helped us through a very stressful move. They were supportive, responsive, and made the whole process so much easier
Andrew · 24 September 2025
Agent replied · 8 October 2025
Good afternoon,
We greatly appreciate your feedback.
We're delighted Jess, Becky and Emily made your stressful move easier with their support.
We'll be sure to pass on your comments.
Best wishes
Cubitt & West - Portsmouth
★★★★★ 1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
Super · 12 September 2026
★★★★★ 5/5
GoogleAlthough delays happened during the buying/selling process I was kept up to date by Julie Bramble. She has been brilliant during the whole process and very easy to deal with. I can only hope that anyone buying or selling a property has someone like Julie in their corner. Five stars, highly recommended
Richard · 21 November 2024
Agent replied · 11 December 2024
Hi Richard,
Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that Julie provided you with such excellent support throughout the process. Your recommendation means a lot to us, and we're pleased to have been able to help you move forward.
Best wishes,
Cubitt & West
★★★★★ 4/5
TrustpilotVery professional company and helped…
Very professional company and helped the sale process go smoothly. Julie was especially helpful getting the sale over the line and working as a liaison between myself, my solicitors, the buyers and their solicitors. Would use again.
Danny · 10 October 2022
Agent replied · 23 October 2024
Good afternoon Danny,Thank-you for the kind words about Julie, our Senior Sales Progressor. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotYet again
Yet again, Marcus Farrow in the Portsmouth office stepped in and sorted out a problem with one of my properties - ( bought through Cubitt and West , Maddy in Southsea). Marcus is always so helpful and very professional. Thanks again Marcus!
Elaine · 19 February 2022
Agent replied · 23 October 2024
Good afternoon Elaine,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotWe had a great experience with the…
We had a great experience with the cubitt & west agent! Angel was brilliant from our first viewing! Very knowledgeable and helpful. We are very happy with our new home and would highly recommended!Thank you so much Angel for your help 😊Tamas & Justyna
Jk · 22 October 2021
Agent replied · 23 October 2024
Hi Tamas & JustynaThank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotThank you Becky Darby
Becky Darby was instrumental for us in securing the property. From the day of the viewing to the day we were handed the key, she was available to provide response to our emails with regular updates.
Olamide · 7 November 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for the kind words about out the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotAshington branch - lovely team
Heidi, Stephanie and Caroline were a real pleasure to deal with through the whole sales process. Heidi and Stephanie were fabulous with their regular updates and positivity and enthusiasm with finding us the right buyers. Would highly recommend this agency to potential future buyers or sellers. 5*
Jo · 14 March 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotAbbie Tallack ensured that I didn't lack..
Abbie Tallack ensured that I didn't lack for any information support that I needed to get my property rented with a great tenant. Being a non resident landlord and very unfamiliar with the landlord rules and regulations in the UK she took her time to explain and went over and beyond to get me pictures of the property beyond the advertising ones, arranged all that would be required to make it lettable. I have no hesitation in recommending Abbie and Cubitt & West for all non resident landlords especially. She was very very helpful and didn't mind to handhold inspite of a barrage of emails I sent her.
Morenike · 24 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotSuper
Aden was a gentleman and very pleasant? I got all the information I needed and more from him.Great agent. Happy to have done the viewing with him
Customer · 14 August 2023
Agent replied · 23 October 2024
Hi Llyris,Thank you for leaving a review! It's great to hear how pleasant you experience with Aden has been and how informative he was throughout your viewing.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotHeidi & Stephanie from the Ashington…
Heidi & Stephanie from the Ashington branch in West Sussex were great, the communication was perfect, we were kept up to date with everything considering we were in a lockdown it actually made our experience so much easier, would highly recommend them. Scott & Tracy Devlin
Tracy · 12 May 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotHighly recommend Julie Bramble
Julie Bramble at Portsmouth Cubitt & West was brilliant.She was very friendly, informative and kept us updated throughout the entire process. She returned all our calls and emails promptly. Highly recommend.Many thanks Julie, it’s been a pleasure.
Dee · 10 September 2022
Agent replied · 23 October 2024
Good morning Dee,Thank-you for your kind words about Julie our Senior Sales Progressor - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleThey were very helpful and always on hand when called on for advice, especially Julie Bramble, with whom I had the most contact.
She was very patient & always got back to me with any answers to to any inquiries and at hand with any advice we needed
Paul · 27 October 2020
Agent replied · 26 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Cubitt & West
★★★★★ 3/5
GoogleMoved in on 21 February 2020 after 5 months move change 3 times had to change my holiday then informed date was altered again 200 pound spent for nothing. D.C. law solicitors never updated us at all even when as requested to without the help of Julie Bramble Senior Progression Manager we would have pulled out of the exchange ,this was a very stressful time and the solicitors attitude made it even worse .Through out Julie Bramble kept us informed encouraged us to patient and we would like to thank her for all her hard work Tony and Maggie Fairbairn
Anthony · 27 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.