5/5
Trustpilotbrilliant service throughout ,was…
brilliant service throughout ,was updated and kept informed through every stage ,Hayley,Alice and Molly were excellent and couldn't of helped me more than they did ,thankyou .
Trusted Agent profile · Portsmouth · Hampshire
Beals Portsmouth reviews
★★★★★
1,974 reviews across 3 platforms
125 London Road, North End, Portsmouth, Hampshire, PO2 9AA
Part of Beals, see every office.
Beals's office in Portsmouth, Hampshire, at 125 London Road, is rated 4.8 out of 5 across 1,974 reviews on three platforms, including 35 Google reviews rated 4.5.
35
Reviews on Google
This office
56
Reviews on Facebook
Business-wide
1,883
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotConsistently good service!
Having dealt mainly with Dan Frogley several times over the last 14 years with both our rental properties and two occasions of selling our residential houses, we are very pleased with his service. He is always polite and helpful with straightforward, no-nonsense advice on what our options are as the housing market changes. There have been one or two admin errors at Beals’ head office, but these were quickly resolved. Having read a few of the negative reviews on here, I can only say that any expanding business will gather one or two ‘bad apples’ along the way, but it would seem that Beals have since dealt with them and as a business, they should not be entirely negatively judged on the behaviour of a very small minority of staff. Our experience has always been excellent when dealing with any of Beals’ employees. I would not hesitate to recommend them and Dan in particular.
5/5
TrustpilotBeals have been absolutely fantastic…
Beals have been absolutely fantastic throughout our letting experience. At first, I was dealt with by Taylor, answered all our questions in a speedy, professional manner.I was then passed over to Phoebe. Well, without Phoebe, we wouldn’t be in the position we are now. She has bent over backwards to get everything sorted for us especially at such a manic time!! She has remained friendly and understanding whilst updating me in a timely fashion on everything! Myself and family are truly thankful for all her help! We have dealt with many letting agents and Beals is by far the best and would highly recommend.
5/5
TrustpilotFriendly & Helpful
Amber at Beals has been nothing more than helpful and easy to work with. I thank her for always answering any questions or problems I have. Always done in a friendly professional manor which I have found brilliant. I was so worried I would miss the chance to live in my dream home!! But with the help of Amber getting everything sorted quickly I am now living in it! Thank you! Amber & Beals!!
5/5
TrustpilotBeals have been great from start to…
Beals have been great from start to finish, Jade Goulding made it very easy and straight forward, she is a credit to the company and would recommend her services.
5/5
TrustpilotReliable, easy and even fun!
Renting out our first property was so easy, Lizzi made sure all our questions were answered and everything was taken care of, her infectious enthusiasm and care made the whole thing a breeze.
1/5
TrustpilotWe had a very rude agent when making an…
We had a very rude agent when making an enquiry over the phone. The property was advertised on rightmove as available but told by the agent that they are not taking any new business, so we asked why the property was being advertised when they are not doing viewings. He was rude in his manner and told us he was hanging up the telephone as he was not prepared to explain himself. The company website for Beals says the service is limited (Covid 19) Which we fully appreciate, however this is not a reason for rudeness!
5/5
TrustpilotKirsty was very friendly and…
Kirsty was very friendly and informative when she valued my parents property. She came up with useful suggestions regarding offers in excess and an open day.
5/5
TrustpilotAdam was fantastic when I purchased my…
Adam was fantastic when I purchased my house in gosport very helpful and knowledgable . Will use Adam in the future should I choose to move
1/5
TrustpilotTotally furious.
Totally furious.. I receive a marketing leaflet through the door informing me they over achieved 115.4% of market price on property I have just purchased.. Using photos of my property and no agreement to do… GDPR etc broached and property shown to be over paid for.. So will I go back to sell with them NO… Bad practise and legally wrong to do….
5/5
TrustpilotJade has always been so helpful in…
Jade has always been so helpful in helping me find a property to rent. Always so pleased with the service, thanks to jades amazing helpfulness and kindness.
Agent replied · 26 March 2024
Hi Janet, Thank you so much for sharing your feedback with us. Jade was delighted to hear this. We hope you have a great day!
5/5
TrustpilotBeals Remortgage
I was initially introduced to Beals by Oliver Sourmenidis as I was in the market for support and advice for a remortgage.Oliver swiftly put me in touch with Dan Hillier who was able to support me with securing a new provider for my remortgage within a tight timescale.I’m very pleased with the professionalism of both Oliver and Dan as well as the ongoing support during the process.I would highly recommend them to my family and friends and will most definitely be using them again.D.Goble
5/5
TrustpilotFirst class customer service from start…
First class customer service from start to finish , would definitely recommend , special thank you to Jaeger, made what could be a very stressful time nice and simple .
5/5
GoogleMany thanks to Brett and Nancy for managing the sale of our property. Found a buyer quickly and kept us updated. Cheers guys.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotAmazing service from Lucy at north end
Amazing service from Lucy at north end, she went above and beyond when helping us move into our new property, making it a stress free easy move. Nothing was ever too much for her. Very professional, and very helpful. Would definitely recommend!
Agent replied · 26 March 2024
Hey Michael, thanks for your feedback! We are glad that Lucy went above and beyond to help you move into your new property.
5/5
TrustpilotI have rented a property with Sophie…
I have rented a property with Sophie and Jade before. They are very helpful and always communicate well.I definitely recommend it to everyone.
Agent replied · 26 March 2024
Hi Baran, thank you for taking the time to review your experience with Beal's Gosport. Sophie & Jade will be delighted to hear this! Have a good day :)
5/5
TrustpilotHelpful staff at Head Office Whitley
I recently had problems with my rental property, I contacted head office and spoke to a lovely lady called Sophie, she went out of her way to help me, she referred me to one of their property managers called Hayley who sorted everything out for me. She was always in contact with me either by phone or email whilst sorting out the problem. I would definitely recommend Beals Estate Agents whether renting or buying.
5/5
TrustpilotErin Thorne
Erin Thorne, our agent, was very helpful, fast and professional. We moved into a very nice place and we are really greatful to Beal's estate for theirs awesome work!Definitely recomend Erin to others!
Agent replied · 26 March 2024
Hi Dina, thank you for taking the time to review your experience with Beal's Bitterne. Erin will be delighted to hear this! Have a good day :)
1/5
TrustpilotWorst Estate Agents
It is absolutley shocking how this Estate Agents have nearly 5 stars! Do not give a F*** about tenants. It took 4 months for us to hear about getting our deposit back and we had to go an dispute it! Tried to rip us off for a bill of £2000 for a 1 bed flat! Amanda Leggett dealt with our account and never answered our calls, never answered her phone, got outright ignored for a good month. Once you have paid the deposit and are in you are in your rented accomodation they do not care about you anymore. They will fine you for the smallest things. Has put me off renting for life.
5/5
TrustpilotFriendly
Friendly, easy to work with staff. Sensible valuation resulting in a quick sale. (still in progress)
Agent replied · 19 June 2024
Hi, thank you ever so much for your lovely feedback. We hope you have a great day!
1/5
GoogleIv been renting off beals for over a year our property is full of mold an condensation an nothing has been done despite me phoning multiple times maintenance team are very rude aswellNegativeResponsiveness
Agent replied · 26 March 2024
Hi Charlotte, We are so sorry to hear that you are unhappy with your rental experience. I would like to look into this for you if you could email info@beals.co.uk with your property address please! Kindest Regards, Grace.
5/5
GoogleHave used Lucy to find me a new tenant A couple of times now Always kept me up to date and no problem At all Thank again Paul
Agent replied · 26 March 2024
Hi Paul, thank you for taking the time to review your experience with Beal's North End! Feedback like this means the world to us. We hope to see you again in the future. Have a good day :)
5/5
TrustpilotFantastic professionalism from start to…
Fantastic professionalism from start to finish. After being given the run around from other local estate agents due to certain circumstances , Phoebe Hilton from beales gave us a call and can honestly say she couldn't do enough for us. Phoebe showed amazing willing to help us find our ideal property and assisted us every step of the way , nothing was too much effort for her to help us out.She was upfront and honest , very easy to talk to and would highly recommend her for any bodies letting needs.Amazing service and as cheesy as it sounds, I would of given 10*s if it was an option.
4/5
TrustpilotLetting property and setting up contracts
I have used Beal's Lettings on several occasions over the years to find tenants, set up the AST contract, the inventory, carry out the check out and check ins. They have been excellent at sorting out any problems that occurred. If I have had a problem they have been quick to respond and sort things out. The only thing I would say is that at the initial stages, when they have found a tenant, they could have been better at confirming the agreed costs.
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