Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful experience - avoid!
I rented a property through Beals. I had moved in and had some issues, the property management team were rude and uninterested. Always taking the landlords side. Took four months to fix a leaking bath (leaking through ceiling) and when I complained about mould nothing was done, not to mention when I had sewage coming up from outside manhole and I was told it was my problem. Anyway I moved out, left the property in excellent condition and after being fobbed off for my deposit return I have had to go through a dispute service with TDS as Beals decided to ignore my emails and calls requesting my deposit. Beals then ignored all correspondence from TDS and three months after Moving out TDS have returned my full deposit to me - My warning to anyone reading this - do not rent through Beals however nice they are at viewings, whatever promises they make - it’s all lies to get your money and contract once your in they don’t care less!
Kirsty · 31 October 2020
★★★★★ 5/5
TrustpilotJoe has been the most helpful estate…
Joe has been the most helpful estate agent that we have dealt with in the last twenty plus years always smiling and friendly and gets things done when he says he will, recommended without question
S · 18 October 2019
★★★★★ 5/5
TrustpilotBeal's estate agents provided an excellent service when selling our house.
Beal's were known to us through our purchase of a flat and recommended to us when selling our 3 bed house. We were impressed by Alan Woodhouse, their Sales Manager, when he came to value the property. We accepted his sales package and price and put the property on the market. Several offers were made within a couple of weeks and we accepted one close to the asking price. Alan guided us through the procedure and kept in touch at least once a week, progress chasing the buyers and their solicitors and us and our solicitors. Despite a few delays, contracts were exchanged after about 12 weeks with completion due a few days later. Very satisfied with the service provided by Beal's
Mrs · 21 October 2020
★★★★★ 5/5
TrustpilotBeal's estate agents provided an excellent service when selling our house.
Beal's were known to us through our purchase of a flat and recommended to us when selling our 3 bed house. We were impressed by Alan Woodhouse, their Sales Manager, when he came to value the property. We accepted his sales package and price and put the property on the market. Several offers were made within a couple of weeks and we accepted one close to the asking price. Alan guided us through the procedure and kept in touch at least once a week, progress chasing the buyers and their solicitors and us and our solicitors. Despite a few delays, contracts were exchanged after about 12 weeks with completion due a few days later. Very satisfied with the service provided by Beal's
Mr · 20 October 2020
★★★★★ 5/5
TrustpilotCharles helped show us properties
We had charles help us look at a few properties and he was amazing! Very polite and well mannered. Will definitley be asking for him whenever we wish to see a property!
Maria · 1 March 2023
Agent replied · 26 March 2024
Hi Maria, Thank you so much for sharing your feedback with us. Charles was delighted to hear this. We hope you have a great day!
★★★★★ 1/5
TrustpilotThE WORST EXPERIENCE OF MY LIFE
ThE WORST EXPERIENCE OF MY LIFE. The worst state agency you can deal with. They said the property is fully managed by their side . Whenever i call about repairs they deny repsonibility. They handed us the property in a terrible unclean condition. They made us pay money in order to get the property suitable for humans!)And the worst is their phone customer service , they dun give you answers , they try to hang up the phone when i am still asking questions !! all i get when i call them is a silly(thank you for calling byyye) And they ignore emails! Your rights are not protected with them unless you have the time and money to sue them.
M · 10 October 2020
★★★★★ 2/5
TrustpilotBeals manage the property I rent
Beals manage the property I rent. Property was not ready when I was given keys. Took three weeks to get hot water. Still waiting for rubbish to be removed which was left by previous tenant.
Miss · 24 September 2019
★★★★★ 5/5
TrustpilotJade Goulding was Great!
Wanted to rent out a property and I went ahead with Beals. They have been great! Great staff, organised work. Thankyou mainly to Jade Goulding who was great help.
Isa · 31 May 2023
Agent replied · 26 March 2024
Hi Isa, thank you for taking the time to review your experience with Beal's Gosport. Jade will be delighted to hear this! Have a good day :)
★★★★★ 5/5
TrustpilotMaxine Faulkner - our guardian angel
As first time landlords, we were a little wary of renting our home and heading off to wander around Europe in our motorhome. As it turned out, we could not have been in better hands than those of Maxine Faulkner. She has been nothing less than a guardian angel to us, looking after us during our travels and latterly during our Covid19 isolation in our van back in the UK. Whatever the query or problem, she has always been approachable, friendly and hugely efficient at finding the solution. She is always half pint full and has also proactively helped and advised us on matters outside of her immediate remit of maintenance. She keeps us in the loop, even if means contacting us after hours. We will always be grateful to her. Note to Beals: Whatever you are paying Maxine, it is nowhere near enough!
Mark · 30 September 2020
★★★★★ 5/5
TrustpilotDuring these times I was looking for a…
During these times I was looking for a house my me and my child to move into, what I wasn’t expecting was the help and support I received from the team and especially luenna-Jane van Heerden, she has not only been so understanding on the delay on my part due to personal situations however also quick to respond and help out any and all queries I had. Giving me all options and helping me to the fullest. Going through this with luenna has given me a lot of confidence with the team who I’m letting with and knowing I have the support there is very comforting.
Olivia · 22 September 2020
★★★★★ 5/5
TrustpilotRebecca Thayre
Rebecca Thayre Senior Lettings Negotiator, was very helpful & kept me informed regularly regarding a new rental agreement, she helped me throughout the whole procedure, keeping me posted & advising,She made the whole experience simple
Philip · 3 November 2022
Agent replied · 26 March 2024
Hi Philip, thank you for taking the time to review your experience with Beal's Fareham. Rebecca will be delighted to hear this! Have a good day :)
★★★★★ 5/5
TrustpilotThis was my first experience with Beals…
This was my first experience with Beals and I was disappointed Shelby helped me with all my questions and updated me through out. I will be using them again when I next let my property.
Jake · 2 November 2022
Agent replied · 26 March 2024
Hi Jake, thank you for taking the time to reveal Beals Estate Agents. Please can you confirm you are happy with the service as your review states that your disappointed. Hope you have a great day, Many thanks.
★★★★★ 1/5
TrustpilotWe have had no positive reviews for…
We have had no positive reviews for beals at all!!! No communication whatsoever and back and forth with who is dealing with our issues!!! We own a property and get nothing but trouble from neighbours and we have asked beals to deal with it as it is out of our control and all we get is the office could have dealt with it! What on earth do we pay them for, just rude and let down as a property management!
Donna · 21 August 2020
★★★★★ 5/5
TrustpilotKelsey-Anne valued my mums house
Kelsey-Anne valued my mums house. She was really helpful and answered all our questions. She is so friendly!
Sophie · 17 February 2024
Agent replied · 19 June 2024
Hi Sophie, thank you ever so much for your lovely feedback. We hope you have a great day!
★★★★★ 5/5
TrustpilotGreat service
Aisha was extremely efficient and helpful with my query, within 48 hours it is sorted to both mine and the tenants satisfaction. Approachable and friendly, many thanks.
Millie · 9 September 2021
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful service
I've used Beals for over 4 years now and Aisha especially has been brilliant. Good service and fair to both tenants and landlords. Much better than my previous experience with other agents in the area.
Dawn · 5 October 2022
Agent replied · 26 March 2024
Hi, thank you for reviewing your experience with Beal's! Aisha and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
★★★★★ 5/5
TrustpilotGreat company to work with.
To whom it may concern,I have been working with Mollie-Mae West and Hayley Gooding for a number of years and have always found them to be helpful, diligent and of a happy disposition and we have a good working relationship.
Vaughn · 13 August 2024
★★★★★ 5/5
FacebookA professional outfit, superb advice & a great team that can help you with all aspects of buying, renting or selling your home. James has always been loyal to me on many occasions.
Beals it’s 5stars from me. Keep up the good work 👍👍
Peter · 11 June 2021
Agent replied · 2 April 2024
Thank you for the feedback, Peter! We are over the moon that you have rated us 5 stars and value the efforts of our valued employee, James.
★★★★★ 5/5
GoogleBeals gives the best experience of living accommodation agency in the UK. The associate that worked with me in getting my accommodation was very responsive. The referencing process is seamless
Adeyemi · 27 March 2023
Agent replied · 26 March 2024
Hi Adeyemi, thank you for taking the time to review your experience with Beal's North End! Feedback like this means the world to us. Have a good day :)
★★★★★ 5/5
TrustpilotMaxine Faulkner at Beals is the most…
Maxine Faulkner at Beals is the most professional, knowledgeable and helpful person I have encountered. Maxine is always ready to help and her interventions when needed are very effective. Absolutely great.
Keith · 17 September 2020
★★★★★ 5/5
TrustpilotCheck out in southsea
spoke to Hayley regarding a check out of property and she talked me through the process and helped answer all my questions and gave me great advice
Char · 13 August 2021
★★★★★ 5/5
Trustpilotbrilliant service throughout ,was…
brilliant service throughout ,was updated and kept informed through every stage ,Hayley,Alice and Molly were excellent and couldn't of helped me more than they did ,thankyou .
John · 11 August 2021
★★★★★ 5/5
TrustpilotFriendly & Helpful
Amber at Beals has been nothing more than helpful and easy to work with. I thank her for always answering any questions or problems I have. Always done in a friendly professional manor which I have found brilliant. I was so worried I would miss the chance to live in my dream home!! But with the help of Amber getting everything sorted quickly I am now living in it! Thank you! Amber & Beals!!
Lula · 11 October 2021
★★★★★ 5/5
TrustpilotConsistently good service!
Having dealt mainly with Dan Frogley several times over the last 14 years with both our rental properties and two occasions of selling our residential houses, we are very pleased with his service. He is always polite and helpful with straightforward, no-nonsense advice on what our options are as the housing market changes. There have been one or two admin errors at Beals’ head office, but these were quickly resolved. Having read a few of the negative reviews on here, I can only say that any expanding business will gather one or two ‘bad apples’ along the way, but it would seem that Beals have since dealt with them and as a business, they should not be entirely negatively judged on the behaviour of a very small minority of staff. Our experience has always been excellent when dealing with any of Beals’ employees. I would not hesitate to recommend them and Dan in particular.
James · 22 May 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
