Peter Alan Porthcawl reviews

★★★★★ 5/5

Google

Sam has been wonderful from the start helping us find a rental property! The process was so quick that we found a house within a day (including viewing it). Sam was so thorough and answered any questions we had, he also went out of his way to check the water pressure for us on his break and sent a video. We’ve found Peter Alan to be much better than most of the other estate agents in the local area and can’t recommend them enough!

Danielle · 14 March 2026

★★★★★ 5/5

Google

Kiera was absolutely amazing in helping us get the best possible mortgage for our first home. She guided us through every step and kept us fully updated which made the whole process so much easier. We are really grateful for all her help and will definitely be using Kiera when it is time to renew our mortgage rate. Highly recommended!

Olivia · 14 December 2025

★★★★★ 5/5

Google

We would like to say a big thank you to Kiera Quick, our mortgage advisor. She is friendly, dedicated and professional. She made the whole process simple for us and stress free. We highly recommend for anyone looking for a mortgage Advisor

Emanuelacarmen · 14 March 2026

★★★★★ 5/5

Google

During my move I had a good experience from Peter Alan. In particular, Sam was very helpful and patient, he was also quick to respond to my queries during the move which helped the process

David · 14 March 2026

★★★★★ 1/5

Google

The most appalling levels of pressure to close a deal and levels of used car sales tactics I have ever imagined! Asking me now to file a complaint instead of allowing my 14 day right to cancel. The tenant was called twice requesting him to sign a tenancy agreement. When that failed, they called his wife an additional three times and she finally relented just to get them to stop calling. Interestingly, they stated in a text “Due to the unclarity of the situation and no communication the tenant has signed the contract. There was no communication with me as I was in bed with covid and phones were off to get rest, BUT they managed 5 calls to the tenant! One of which clearly stated they were not going to sign.“ They also sent me this text “Hi Tony, the tenant has just told us that you have informed him we are no longer taking over and not to sign the contract? Please can you confirm to us what is going on, please? As we are at the point of sign-off. Thanks, Matt” SO as I was not able to confirm as I had switched off my phone to get rest from Covid, they harassed the tenant’s wife until she signed! Open question: Matt, is the first thing you should do when you have dug yourself into a hole? Stop Digging! Please contact me at Viscount Organs Wales for a full transcript of the text conversation and telephone recordings to verify all facts reported this report is the tip of the Iceberg.

Aspire · 25 August 2022

★★★★★ 1/5

Google

The most appalling levels of pressure to close a deal and levels of used car sales tactics I have ever imagined! Asking me now to file a complaint instead of allowing my 14 day right to cancel. The tenant was called twice requesting him to sign a tenancy agreement. When that failed, they called his wife an additional three times and she finally relented just to get them to stop calling. Interestingly, they stated in a text “Due to the unclarity of the situation and no communication the tenant has signed the contract. There was no communication with me as I was in bed with covid and phones were off to get rest, BUT they managed 5 calls to the tenant! One of which clearly stated they were not going to sign.“ They also sent me this text “Hi Tony, the tenant has just told us that you have informed him we are no longer taking over and not to sign the contract? Please can you confirm to us what is going on, please? As we are at the point of sign-off. Thanks, Matt” SO as I was not able to confirm as I had switched off my phone to get rest from Covid, they harassed the tenant’s wife until she signed! Open question: Matt, is the first thing you should do when you have dug yourself into a hole? Stop Digging! Please contact me at Viscount Organs Wales for a full transcript of the text conversation and telephone recordings to verify all facts reported this report is the tip of the Iceberg.

Viscount · 6 July 2022

★★★★★ 5/5

Google

Sam was brilliant throughout the entire process! Really helpful and supportive with the house we went for. Understood exactly what we were after and helped us find the perfect home for our family☺️

Erin · 14 January 2026

★★★★★ 5/5

Google

Rhys has made our 1st rental go very smoothly, few teething problems in the beginning but everything was sorted swiftly. Overall great communications and very helpful when questions asked. Thanks Rob& Lewys

Rob · 14 December 2025

★★★★★ 5/5

Google

My move was made very easy with the welcome pack which helped with the utilities being transferred to my name. A couple of small things which could have developed into problems were quickly dealt with by Rhys one of the local managers. He sorted out perceived difficulties right away and my move in went very smoothly. Rhys has spoken to me on a couple of occasions since just to check everything was still ok. I don't expect to move again for some time, but if I do I will definitely use them again.

Paul · 14 December 2025

★★★★★ 5/5

Google

Rhianna Davies was a great help to my father, Keith. She was very helpful, friendly and professional, and he felt that she was an asset to the company.

Emma · 14 January 2026

★★★★★ 5/5

Google

Great experience with my last rental process. Everything went smoothly and Sam was very helpful and easily contactable

Florin · 14 February 2026

★★★★★ 5/5

Google

I rang the porthcawl branch to enquire about the local area and the market at the moment, Ellen Smith was very informative about what porthcawl has to offer and was knowledgeable about the current market! she is friendly and very easy to …

Eleanor · 14 April 2025

★★★★★ 5/5

Google

Sam was amazing from start to finish. Highly recommend Peter Alan

Kathleen · 14 December 2025

★★★★★ 5/5

Google

I first dealt with Peter Alan back in 2005 when I purchased my own house and so when I sadly had to sell my late mothers property this year I decided to use Peter Alan again. I am so glad I did. The sale went perfectly and very quickly. I was fully kept up to date of every aspect during the progress of the sale. In particular I would like to say a huge thanks to Christine, Gemma and Dania who did a fantastic job during the entire process, but they were also so caring and compassionate and helping me during what I found to be a difficult time in my life. I will always be grateful for that. I totally 100% recommend Peter Alan in Porthcawl to anybody buying or selling a house. Thank you again to all involved.

Martinspans · 10 August 2022

★★★★★ 5/5

Google

Amazing service from the ladies at Peter Alan , big special mention to Hayley the manager who has held my hand through the process of seeking my family home , she has been extremely understanding and hasn’t in any way rushed what I need to do . I had the pleasure of meeting Gemma at the valuation who was extremely professional and very personable. Every time I have called the branch I have been greeted with a warm welcome . Chuffed with the service . Many Thanks guys .

Dun · 6 July 2022

★★★★★ 5/5

Google

What a lovely welcome I received walking into your office today, to be welcomed by Christine and smiley faces, very polite and friendly, such a lovely atmosphere. Especially after having dealt with another agent locally that was not very happy, or accommodating and couldn’t even do viewings on a Saturday surely a key day, I was very disappointed. What a breath of fresh air walking into your office. Praising was deserved. Many thanks.

Nicky · 8 March 2023

★★★★★ 5/5

Google

Lewis conducted the viewing in a very professional and friendly manner. He was punctual, well prepared, and took the time to answer all our questions without any pressure. The viewing was well organised and informative, making the whole experience easy and pleasant. A great first impression and excellent service.

Oliver · 14 January 2026

★★★★★ 5/5

Google

Excellent estate agents. Very professional and secured the sale of my property at the agreed asking price. Gemma was outstanding throughout the whole process with regards to viewing, feedback, offers and ultimately securing the sale of our property. Would highly recommend.

David · 25 June 2024

★★★★★ 5/5

Google

Gemma was so proffesional when she came to value our property. I didn't feel under any pressure to commit to anything but really felt that we would be in really good hands if we proceeded to sell our property. Will not bother to go to anyone else and will definately be using Gemma and Peter Alan when we are ready to put our house on the market.

Marilyn · 6 July 2022

★★★★★ 5/5

Google

My first time renting a property, Sam did incredible work helping me through everything and continues to provide great and friendly support whenever needed. Really eased the big change in my life in moving out for the first time.

Ryan · 14 December 2025

★★★★★ 1/5

Facebook

Awful experience with Peter Alan Porthcawl. Terrible service when selling our house, no photos taken, no floor plans produced, no information pack, we signed for a one viewing listing. Sold the house via a different estate agent and Peter Alan are still pursuing their fees. Awful, I would never sell with them again given the choice.

Louise · 13 June 2025

★★★★★ 1/5

Google

I am very disappointed with the service provided by Peter Alan, we went through such a 'reputable' and 'professional' estate agents and didnt privately rent in the hope that our long distance move from Coventry to Porthcawl would be the smoothest, however this was definitely not the case. Upon viewing the property which was left in a poor state of cleanliness the agent advised that he was embarrassed to be showing the property in its current state but promised that it would be professionally cleaned prior to anyone moving in and that the garden which is overgrown with weeds would be tidied up. Safe to say none of this was carried out to our dismay after transporting all our belongings and our newborn baby twins to the property, no way was it habitable. I cannot unerstand how Peter Alan gave us the keys without even checking if the cleaning had taken place,especially during a pandemic and knowing we were moving 3 month old babies. How professional?! After numerous calls to Peter alan Porthcawl no resolution was and has yet to be offered, they advised they were trying to get a contractor in to cleean but couldnt say how long that would take, so we were left with no option but to clean ourselves as we were left homeless with 2 babies. Well done Peter Alan safe to say i will not be recommending you to anyone!

Stacey · 6 July 2021

★★★★★ 1/5

Google

Absolutely would not recommend this company, I used them a few months back to find a flat , at first everything was going well but then after i offered a 6month upfront rent things sided , the property was suppose to be professionally cleaned it wasn't , i have images of the state on the place, they didn't show me how to use the heating system or anything which later cost me, The flat was a right mess on viewing and it was agreed all this was to be done before move in date as i was coming from London i trusted this and moved down , and the place was disgusting tbh, no care in the world seemed like the lady dealing with me took her commission and went of on vacation, i then had to buy cleaning equipment and spend several hours scrubbing the flat on the day i was moving in, there was old rotten furniture which was meant to be removed, they changed the gas and electrical suppliers without consulting the landlord or myself so they could get an incentive, and didn't realise until a few weeks later, basically they were very lazy and did not to the job they were suppose to., not very happy atall , there was no cleaning done or carpet clean yet they still invoiced the landlord for the cleaning even tho after paying almost £5000 to move in i had to go out and buy the stuff and do it all myself landlord haven't reimbursed me but its peter alan who is to blame as landlord also trusted them to make sure everything was done. this has now caused me so many more issues and Peter Alan Porthcawl i really cant stress enough not to use them. took them ages to actually get ball rolling and when they did well it was a shambles which cost me money and stress. the lady Gemma i believe it was didn't handle this atall like she was suppose to really not happy atall. but to the lady who covered her the last day , seemed very much more on it and very much more capable even though she herself was shocked at the state on flat and didn't understand why none of it had been done but i do, its seems like the other lady took the commission went on her holiday and didn't think twice about leaving the property in that state. really not happy atall. i have made a complained to head office on this and sent all videos and pics and emails of how everything was dealt with. i am very sorry leaving such a bad review but i am still very angry about it all and i just feel like after paying all that money things should have been done is that simple no excuse really. i have pictures from the day i viewed and videos and the flat was cleaner on day i viewed the place than when i moved in so really don't now what happened but not very happy atall want let me upload here otherwise you could see what i mean.

WelshDizzy · 6 July 2021

★★★★★ 5/5

Google

Gina has been amazing since she took over the lettings management at Porthcawl

AJ · 17 March 2025