5/5
GoogleVery helpful and kind girls... Adele was very helpful everytime I made a phone call or was worried about some of the form filling she always reassured me which made the application alot easier.
Trusted Agent profile · Pool
Verified
The Accommodation Bureau Pool reviews
★★★★★
73 reviews across 1 platform
Station Road, Pool, TR15 3DX
The Accommodation Bureau's office in Pool, at Station Road, is rated 4.8 out of 5 across 73 reviews on 1 platform, including 73 Google reviews rated 4.8.
Reviews
Every review we hold for the Pool office, from every platform, shown as written. First names only.
Google5/5
GoogleAdele has been very efficient and friendly yet professional still throughout my moving in process. My emails were responded to very promptly. Her knowledge of the property and its functions were great.
5/5
GoogleThe Accommodation Bureau have been so professional and helpful during the process of moving to our new property. Adele, Cale and the team have responded to any queries immediately and would highly recommend them. Thank you for helping find our new home and everything you have done.
5/5
GoogleSophie was incredibly kind and helpful, communicating with myself and my partner (and our parents!) swiftly and professionally whilst also being kind and compassionate. We were well informed throughout the whole process which made our move much less stressful that it would otherwise have been.
5/5
GoogleI found the Accommodation Bureau completely by chance and thank goodness I did. A company that truly cares and so helpful from when I sent the first email asking them if they could help me…they did and I am now in one of their comfortable rentable homes. Thank you again
5/5
GoogleAmazing service, smooth transition from my old property to this one, I didn't have to do much at all. Very friendly, down to earth team. Very happy
Agent replied · 28 December 2025
Hi Damon, thank you for taking the time to leave a review. We're really pleased to hear the move went smoothly and that you felt well looked after by the team. If there's anything you need going forward, just let us know. Thanks again!
5/5
GoogleI would highly recommend The Accommodation Bureau if you are looking for a property to rent or to manage the rental process on your behalf. From start to finish, Lee, Sophie and Adele from the Pool office have been extremely friendly, helpful, informative and have always been there to answer any questions that I have had. They have made a time that is usually very stressful run really smooth. Whether I email or visit them in the office they are always very professional and nothing is too much trouble. I am really grateful to them and am extremely happy in my new home.
5/5
GoogleFrom start to finish the team at The Accommodation Bureau have been amazing! They provided an excellent service and were there every step of the way for any questions we had. Friendly, welcoming and nothing is too much trouble. Would highly recommend getting your property from them!
5/5
GoogleJo had all the patience to assist me to move into my new home smoothly. Good customer service.
1/5
GoogleDo not rent a 4 bedroom house in Ashton close portreath you will get pushed out by the neighbours and the land Lord is evil and kicks you out they do not like children's at all number 27 takes pictures of you in your own garden and on your drive way and its not worth 995 a month waste of money
5/5
GoogleThank you Accommodation Bureau, you guys are lovely, you gave me a place I could call home. Keep up the good work, will surely recommend you to my family. Cheers x x
5/5
GoogleWhat an extremely professional company and Jo is lovely and is always helpful From application to moving in they have been on the ball helping me every step of way 😊 …
5/5
GoogleVery human and helpful letting agency. Found us a great home to rent and provided prompt friendly help with any issues that came up, would highly recommend thank you !
5/5
GoogleWe rented through Accommodation Bureau for seven years. Whenever we had issues with the property, they dealt with it promptly and fairly. We had regular inspections, which gave us opportunities to raise questions or any issues as well. The team are courteous, thoughtful, and look after their tenants well. I would highly recommend them.
5/5
GoogleSophie from the pool office has been great every step of the way in renting our new home. Made it all straight forward and easy to complete application & referencing etc. Has been helpful with any questions we have had and always replying straight away. Would definitely recommend renting through the accommodation bureau
5/5
GooglePerfect, so easy to communicate with
5/5
GoogleGreat experience, fast and easy thank you 😀 …
5/5
GoogleFantastic service! Kind and friendly staff who keep you in the loop the whole way through the process. Recommending to all my family and friends.
1/5
GoogleA disappointing and dissatisfying experience. I was interested in viewing a property but the Accomodation Bureau were distinctly inflexible when it came to organising a viewing. When I was able to successfully organise a viewing, I did not receive a confirmation email or text as I had requested. Unfortunately, there was a miscommunication regarding the time of my viewing as there was no representative there when I arrived at the property. This may well have been my error but unfortunately, the offices for the company were then closed and I had no contact details for the agent. This resulted in my wasting an hour of my working day out of the office to attend the failed viewing. What made the experience more disappointing was than when I received a call the next day to query the voicemail I had left the previous evening, the representative for the company was rude and delivered very poor customer service. The individual claimed to have left me a voicemail confirming my viewing earlier in the day. When I explained that as I was at work I am not always able to check my voicemail, she rudely stated that she did not ‘have time to spend all day chasing people and making calls’. Whilst I could appreciate her frustration at the situation, I was taken aback by the rudeness of her response. This caused me to end the phone call shortly after, left distinctly annoyed by the situation having organised my working day around the viewing. Overall, a very disappointing experience and made more frustrating by the fact that I had been waiting almost two weeks to view the property. I would not recommend this company, both for the poor customer service and also the lack of flexibility. It is difficult to arrange to leave work to attend viewings during the working day, as this company does not organise viewings after 5pm. I would strongly dissuade anyone from contacting this company.
5/5
GoogleExcellent service, made the move really smooth. Always helpful and made us feel like we always had support.
5/5
GoogleAmazing experience. They have made moving into a new home with 2 small children very easy.
5/5
GoogleThe Accommodation Bureau is just the best independent letting agency in Cornwall. I let a house for almost 15 years and they were fantastic. Always available, communication great. I wish them all the best!
5/5
GoogleGreat experience so far with The Accommodation Bureau. Helpful, friendly and professional team.
5/5
GoogleSuch a smooth experience Nothing was too much trouble Very helpful Highly recommend
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