Dobsons reviews

★★★★★ 1/5

Google

I was a tenant via this letting agency for 18 months, while waiting to buy a new home, and had a series of negative experiences. 1) The home I rented was in poor condition throughout. 2) The garden was overgrown and it was my responsibility to address upon moving in. 3) When I raised an issue with poor ventilation leading to mould in the bathroom, I was asked if I could just 'live with it' (despite pointing out I had two young children). 4) A leaking roof took 2 months to repair. 5) A dryer took 2 months to replace. 6) It would take weeks for Dobson's to reply to e-mails, yet harassing e-mails for rent would be received several days before it was due (despite the fact my direct debit was always scheduled for the same time every single month) 7) When I attempted to serve notice at the end of my tenancy, an attempt was made to 'haggle' me into staying longer. 8) Following moving out, the estate agent retains £1230 of my deposit and has failed to even reply to requests for its return. Overall, I would strongly avoid using Dobson's.

Vince · 1 January 2025

★★★★★ 1/5

Google

Quite possibly the worst estate agent I have had to deal with. There is not a single bit of care for the tenants and take no interest when problems occur. Communication is terrible, they are very hard to get a hold of and consistently ignore emails and calls and fail to return them.

Rachel · 9 March 2023

★★★★★ 5/5

Google

Abbey was professional, responsive and patient when supporting us with purchasing our dream home. We wish her a very successful career.

Fiona · 14 March 2022

★★★★★ 5/5

Google

I have just sold a house with Dobson's Estate Agents. Abigail and her team where excellent throughout and kept me updated through the whole process. It was a pleasure doing business with a local company that really looked after there customers. Abigail is certainly a credit to the business.

Steve · 2 April 2022

★★★★★ 5/5

Google

We bought our new house through Dobsons recently and they were always at the end of the phone with a helpful update. Abigail was also very proactive in pushing the sale through and ensuring people in the chain knew the latest status. Well organised, friendly and professional.

Peter · 3 March 2022

★★★★★ 5/5

Google

Fantastic experience start to finish. Dobsons knowledge of the local market proved to be an real asset. Competitive rates, open & efficient communication throughout. Special thanks to Abigail & Helen for an entirely stress free sale.

Kristin · 9 March 2023

★★★★★ 5/5

Google

We have used Dobsons over the past 15 years for buying: letting and selling purposes and have always found them to be really friendly, helpful and a pleasure to deal with. Special thanks to Abigail.

Christine · 9 March 2023

★★★★★ 5/5

Google

Abigail was excellent throughout the purchase of our house, despite some complicated and challenging scenarios. Always chasing the situation appropriately and in timely communication with us. Always helpful, professional and responsive. Would highly recommend. Thanks Abigail and team.

Francesca · 31 May 2022

★★★★★ 5/5

Google

Dobsons were great from start to finish. Helen was great on her evaluation and Abigail was a delight to deal with ... pleasant, informative and a joy to deal with. Wouldn't hesitate to recommend.

Tony · 22 February 2022

★★★★★ 5/5

Google

First class service from start to end. Good Marketing. Very responsive. Sound advice. Really felt they were on your side not just a number. Abigail especially was outstanding. She is a gem and one to be valued and given greater responsibility by Dobsons (in my humble opinion)

Alexis · 14 March 2022

★★★★★ 5/5

Google

Abigail was very pro-active in helping us find exactly the house we wanted. She listened to what we said and helped us close the deal quickly and efficiently. Highly recommended.

Karen · 3 March 2022

★★★★★ 1/5

Google

Wouldn’t recommend at all. They say what they think you want to hear, and then proceed to sit back and do absolutely nothing to sell your house. Takes them about a week or more to respond to communication. Evidently have zero idea about how to sell properties, and ‘get lucky’ on a few which do actually sell. Joke of a company, go elsewhere if you’re looking to market your house, and by the state of other reviews, if you’re looking to rent you may wish to go elsewhere, too. Don’t bother responding with your generic “try emailing us Karen and we’ll try to sort your issue” - you had an opportunity, and decided to sit back (once again) and be lazy.

Company · 3 September 2021

★★★★★ 5/5

Google

I would highly recommend Dobsons. They give a professional and proactive service, whilst remaing friendly and approachable. Nothing was ever too much trouble when I made frequent calls to the office during the time of selling our house, and afterwards. The staff’s friendly attitude and regular updates made us feel well informed and at ease, at what is often a time of stress. Our house sold quickly, but at each stage Dobson’s helped the process to go as smoothly as it could.

Zuita · 3 September 2021

★★★★★ 5/5

Google

Dobsons we’re extremely professional and ensured an offer was accepted despite many obstacles during the process. Abigail was excellent and always responded promptly to issues/problems

Graham · 3 March 2022

★★★★★ 5/5

Google

Experienced and knowledgeable, this firm knows the local property market and offers a professional and accessible service . Staff are always available for advice and keep fully up to date with the progress of your sale/purchase .

Karen · 9 September 2024

★★★★★ 5/5

Google

Abigail’s customer service and communication was fantastic throughout. I would absolutely recommend Dobson’s Estate Agents to anyone buying or selling properties.

Alex · 27 April 2022

★★★★★ 5/5

Google

Helen at Dobsons is a fantastic agent. She knows the local market inside out and is very good at thinking creatively about fitting the right propective buyers with the right house. We chose the wrong agent initially but once Helen and the Dobsons team were onboard, they got us the result we wanted. I would highly recommend them to anyone thinking of selling in Ponteland

Danny · 3 September 2021

★★★★★ 5/5

Google

Helen and the team were fantastic start to finish. Would highly recommend

Frances · 3 March 2022

★★★★★ 5/5

Google

I've used Dobsons a few times now to sell properties. What I like the most is they communicate with you on a regular basis keeping you up to date with what is happening. They are always very positive and professional. I would definitely recommend them. Give them a go!

Joanne · 2 April 2022

★★★★★ 4/5

Google

First purchase of property in Northumberland, contacted Dobsons to arrange several viewings in the area dealing mainly with Abigail who was extremely helpful and very pleasant to work with. In her absence all other Dobson staff members offered what ever assistance they could.

Ronald · 2 April 2022

★★★★★ 5/5

Google

This was our ninth move in 43 years and probably the most stressful ! How ever due to the many interventions by Mark, The Branch Manager, we managed to keep things on track until we completed sale and purchase. He is truly amazing and a huge asset to Dobsons. THANK YOU MARK .

Ted · 4 September 2019

★★★★★ 2/5

Yell

Over priced service , unprofessional

The price for leasing your property for both landlord and tenant is extortionate. They do not supply any service above and beyond any other estate agent to demand such Suns of money coupled with the fact their lettings team are untrustworthy and breached confidentiality with us. I would avoid

LianneF-2 · 8 September 2016

★★★★★ 5/5

Google

Top class work from Abigail, great communications and clear messaging, an absolute pleasure to work with, quick responses and no problems, huge thanks to make the process easy

Kane · 13 March 2022

★★★★★ 5/5

Google

Great service and prompt attention to all our queries. Can highly recommend Dobsons, they know how to get the best price and promote to the right buyers.

David · 27 April 2022