Martin and Co Pontefract reviews

★★★★★ 5/5

Trustpilot

Martin and co - Milton Keynes

Martin and co - Milton KeynesWe have been renting through martin and co for nearly 2 and a half years now and everytime we have a issue with the property they are fast to respond and the maintenance people are always very polite and a pleasure to deal with. Its always daunting to call and say something is wrong but they are always positive and very helpful :) would recommend to anyone in milton keynes

Matt · 6 January 2022

★★★★★ 4/5

Trustpilot

Excellent service

We recently enquired about a rental property, our call was handled courteously and efficiently, our viewing was arranged timeously and Nasreen from Martin & Co was helpful, knowledgable and very respectful throughout the entire process. Documentation was delivered as promised, fully explained and processed expeditiously. At the time of writing, we have no experience of lease end or matters arising, return of deposit etc.

Walter · 7 January 2021

★★★★★ 1/5

Trustpilot

Not competent advisers

I am self-employed. My husband employed and we have a guarantor. But a very "nice" lady on the phone said that since I have been working for less than 1 year, my income will not be taken into account and the presence the guarantor does not change the situation in any way! So we could rent from them (or anyone from Rightmove) only on husband's salary which is enough only for properties not more then £900!!!Obviously that adviser is not competent and left me with no hope when it was a lie!

Yuliia-Olha · 23 April 2024

★★★★★ 5/5

Trustpilot

Pauline and team were excellent

Pauline and team were excellent. Everything promised, they delivered. very professional and personable. Very pleasant dealing with them all.From viewing the property with Nasreen to Pauline's invaluable guidance and collecting the keys etc with Sharon, the experience has been pain-free and enjoyable. I can trust Pauline and team, and am delighted with their service.I thank the whole team for helping me find that property that I wanted.

Alan · 15 January 2020

★★★★★ 1/5

Trustpilot

Rude Agent

The agent was rude over the phone. Wouldn't give us a chance to talk straightaway telling us we can't rent the property. My husband called separately and they made him hold 3 times asking unnessary question like about our kids especially what gender they both are, like what's that got to do with renting a property? Not a trusted house agent at all. Would never recommend.

Angelina · 5 January 2023

★★★★★ 1/5

Trustpilot

Avoid renting with them.

Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.

Fran · 4 April 2024

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID!!!

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

Ashleigh · 1 April 2024

★★★★★ 5/5

Trustpilot

A massive thankyou to Tui Donovan

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

Isobella · 18 December 2025

★★★★★ 1/5

Trustpilot

Atrocious service

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

Janine · 29 November 2025

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 5/5

Trustpilot

Martin & Co in Tamworth have been so…

Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you

Barbara · 17 September 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Trustpilot

Martin & Co, Bury St Edmunds

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

Greeno · 25 February 2024

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 1/5

Trustpilot

A game of two halves

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Ciaran · 15 February 2024

★★★★★ 1/5

Trustpilot

Most unprofessional estate agents I…

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Vicky · 13 February 2024

★★★★★ 1/5

Trustpilot

Blocked car across disabled stair/…

Blocked car across disabled stair/ walkway stopping disabled children & vulnerable people gaining access to there homes easily & also blocking access to family car even though there was plenty of space to move forward.

JayG · 30 October 2025

★★★★★ 5/5

Trustpilot

Family orientated company always…

Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.

Sylvette · 27 March 2026

★★★★★ 1/5

Trustpilot

Avoid Martin & Co Leicester like the plague!

Awful experience from start to finish with Martin & Co in Leicester. Utterly poor Communication was terrible. We were told throughout we’d receive confirmations via email that never happened. Our viewing was cancelled on the day of, with no explanation. We understand this can happen but was then offered another date which was 10 days later!The agent on the phone was like a robot who couldn’t give us a straight answer - it was painful.Then when we arrived at the property, it was a completely different flat to what we had viewed online - same location but a completely different property and was filthy!No apologies or explanation from the agent when we asked - even though he said he knew the images online were incorrect. Nobody bothered to email or call us and let us know?!?Awful experience and will never ever rent or buy a property through Martin & Co Leicester - avoid like the plague

Jess · 26 January 2024

★★★★★ 1/5

Trustpilot

BROKEN POLICIES & HIGHLY UNPROFESSIONAL

THIS IS FOR THE NEWARK BRANCH - NG24 1XPI HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS:WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER.2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD.3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING.4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE.5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL.FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS.I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT.BE EXTREMELY CAREFUL.GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU.THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS.IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY.THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE.THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.

Hitansh · 23 January 2024

★★★★★ 5/5

Google

The lettings team are amazing!! We initially lost out on a property through Helen (which was not her fault) which was just perfect for us. Luckily the property ended up coming back available again and Helen called us straight away so that we could re apply and we GOT IT!!! They have been very kind and patient through the whole process and I would recommend them to anyone in the area. The way they have looked after us even after the let has been agreed has been fantastic! Helen and Lucy thank you both so much for all your help!

William · 17 June 2019

★★★★★ 5/5

Google

Recently sold my property with Martin & Co Pontefract. I put it on the market with them in January after not having much luck using (and paying up front for) Purple Bricks. A lot more viewings quickly led to an offer in May which completed last week. I have to say, in all my dealings with estate agents over the years, this has been by far the best experience from start to finish. Julie, Lucy and all the team at the Pontefract office have been professional, efficient and kept me informed throughout. I wont even consider using anyone else in the future. Save myself time and money and just come back to Martin & Co. Fantastic service 10/10.

Nick · 17 June 2019

★★★★★ 1/5

Trustpilot

Lack of communication with me and with…

Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH

Red · 11 February 2024

★★★★★ 1/5

Trustpilot

Terrible letting agent rude and racist…

Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same

Fidele · 26 March 2026