Martin and Co Pontefract reviews

★★★★★ 1/5

Trustpilot

Very rude people .

Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .

Leandar · 23 August 2024

★★★★★ 1/5

Trustpilot

*** avoid at all cost ***

*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.

Tia · 13 August 2024

★★★★★ 1/5

Trustpilot

I rang Martin and co for the second…

I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!

Nicholas · 9 August 2024

★★★★★ 4/5

Trustpilot

So far …… everything has gone smoothly

So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !

Marny · 29 May 2024

★★★★★ 1/5

Trustpilot

Not recommended at all

If possible i would give minus five stars!!!Martin&co letting unit in Banbury cost me great stress.Lack of any professionalism. Not answer emails and reports. Sending the bad contracts even after let them know it's wrong one.Then took six months to get it right, after which you must sign six months back.Pathetic!!!Have no respect for one's privacy at all.BEWARE of unannounced visits and catch you IN THE SHOWER!!!When you cross the company threshold: No way for a private face-to-face conversation,just big chaos with no chance to be heard.Rude behavior and lack of any compromise.The tenant is always wrong.You are just number and a loser at the entrance.That's how I was feel every time at them office. However they are very professional in reaching out for funds and lying about tenants to the landlordsLike: it's mess, badly smell, have zoo indoors, vermin and a lots more.Shortly say's, you're not looking after the house.Shame on you.Pathetic again!!!Good advice to allRecommended escape when you see this unit in Banbury.Totally horrible experience.

Jacek · 8 August 2024

★★★★★ 5/5

Trustpilot

Great service from Matt & Sophie

Andrew · 27 August 2026

★★★★★ 1/5

Trustpilot

Martin & Co Huddersfield

Martin & Co Huddersfield - the melting point property to be precise. Cant say much on the property itself because I never booked it, which I’m glad I didn’t. The problem was the lady behind the phone representing the company and presenting the property, absolutely disgusting no communication skills what so ever, huffing and puffing at me while I’m trying to comprehend what she is trying to say to me. It was utterly disgusting that she was speaking down to me as if I were somewhat beneath her. Clearly she woke up on the wrong side of the bed, but that is no excuse to take it out on potential future tenants. These aren't worth the money or headache, so save yourself!

Sana · 6 August 2024

★★★★★ 5/5

Trustpilot

Martin &Co…Letting Agent

I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent

MR · 13 May 2022

★★★★★ 1/5

Trustpilot

Martin and co Nottingham are absolutely…

Martin and co Nottingham are absolutely shocking from start to finish. Absolutely ridiculous moving out charges such as fingerprints on chrome light switches that need cleaning and a £33 to change a light bulb that had gone, and for replacement locks to be done as ‘I had not returned the keys’ they then proceeded to include a picture of the keys in the check out form, these are just a few examples, they have tried to charge almost £2000 in checking out expenses. I wanted to move out of my flat due to it becoming an unsafe place to live I.e. constant break ins to the building, human poo in the corridors and people smoking drugs in the hallways. Martin and co plus the landlord were no help at all waited months for responses. I made the decision to move out due to the conditions I was living in and from then on forward the company was a downright disgrace. Do not move in to a Martin and co property. They are horrendous to work with.

Abigail · 21 July 2024

★★★★★ 1/5

Trustpilot

Dreadful “service” Plymouth.

I contacted Martin & Co Plymouth on a Saturday morning at 10am. The phone line explained the office was now closed and that the opening hours were 9-2 on Saturday. Poor start. I went on to the Chat system and allegedly got a human who took all my details and would pass them to the relevant team. I also emailed them. The following THURSDAY, as I’d heard nothing, I telephoned and the attitude I received was unprofessional and appalling. I wouldn’t deal with them and would urge anyone using them to switch agent if they want their property sold.

Nicholas · 18 July 2024

★★★★★ 1/5

Trustpilot

Don't go with these crooks

If you have a house to sell, don't go with these crooks! You'll regret it!

Mike · 17 June 2026

★★★★★ 5/5

Trustpilot

Looking for properties

We had the pleasure of viewing properties with Karl. He couldn’t have been more helpful and friendly, he worked with us to find properties in our price range. We couldn’t have asked for a better experience, Karl was excellent!

Katie · 21 February 2024

★★★★★ 1/5

Trustpilot

Laziest demotivated crew in Oxford

Laziest demotivated crew in Oxford. If there was a prize for not doing your job and complaining when someone calls you out for it, these guys win by a landslide. You're better off managing the property solo. A special shout out to the older Emma who is clearly unhappy and takes out her personal stress on tenants (i don't care if you feel unappreciated at work or at home, please be professional and learn how to respond to emails). Also to add, nothing was done at the property and the landlord and tenant had to do everything

Angel · 27 June 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. The best estate agents I have dealt with! I would like to give a particular mention to Gemma, she was always on the ball with everything, forever chasing and keeping me up to date with the progress. She is so genuine, honest and reliable. Thank you so much!

Nicola · 25 June 2025

★★★★★ 4/5

Trustpilot

Had a wonderful experience with this…

Had a wonderful experience with this agency when trying to sell my house quickly. The staff were very accommodating and sympathetic to the situation and exactly what we needed when the first agency we had tried had failed for us. Thank you Hinckley branch!

Bethan · 16 October 2023

★★★★★ 5/5

Trustpilot

Karen has been very helpful to me as a…

Karen has been very helpful to me as a landlord of one property.She answers all my queries and takes time to complete things on my behalf.Thanks Karen

Janette · 11 May 2022

★★★★★ 5/5

Trustpilot

Henry was a super star

Henry was a super star. He really did go out of his way to ensure that we felt like he was on top of everything. When our buyers randomly pulled out he had the property re listed in hours and we managed to get a higher price after this. Value for money - the virtual tour really did sell our home. Thanks

Jay · 3 December 2021

★★★★★ 5/5

Trustpilot

Martin & Co in Exeter is professional…

Martin & Co in Exeter is professional and efficient! They started look after my properties since last year and I was very impressed and recommended them to friends.

Yi · 14 March 2022

★★★★★ 1/5

Trustpilot

Terrible (Bognor Branch)

Terrible (Bognor Branch)Rented for 1 ½ years and they never helped me once. Despite asking Marlina multiple time inc visiting the office, I was never given a key to communal meter cupboard to get readings. I never knew if I was in credit or debt the whole time. I was even emailed by Marlina to say too busy to get one, please ask a neighbour?Heating never worked, just a plug in radiator. Mould in bedroom ect.After leaving they tried to claim most of my deposit with false claims. End of tenancy report said multiple items missing despite them later admitting they had these in their offices. Locks tampered with, carpet dirty, pet damage & much more. They even took photos at strange angles to make things look worse than they were.Lucky I took photos start & end of tenancy & The deposit protection ruled in my favour.I promise you it was in better condition when I left. I even showed the owner round who said he was happy I looked after it.During a final call to them I asked why they never mentioned anything to me if issues and they said it was company policy to only talk to their clients. I thought I was their client???????Disgusting behaviour. If you dare use them (especially this branch) Take photos people!!Ok rant over. I don’t normally moan but all the above & virtually saying I stole items, I had to comment.Good luck all

J · 7 June 2024

★★★★★ 5/5

Google

Very good experience! First time renting made to feel easy, everything was done quickly so we could get in our flat as soon as possible. Lucy was wonderful and replied to all our questions very promtley. Fully recommend.

Holly · 17 June 2019

★★★★★ 1/5

Trustpilot

Birmingham Martin & Co

Rented for 3 years with Martin & Co Birmingham, got left without a washing machine for 4 weeks because Debbie Kempson ordered the wrong washing machine! No compensation for there wrongdoing broken floorboards caused by contractors as the washing machine didn’t fit, no hot water for nearly a week! The worst company in the world. On departure they said I would receive my deposit back within 10 days I left on the 25th of April and it’s been nearly a month! I’ve now had to get a solicitor involved to give them a statutory declaration form to get my deposit back as they have stopped responding to my emails! I’ve been made to feel nobody caresAvoid renting with these guys!

Kieran · 19 May 2024

★★★★★ 5/5

Trustpilot

Martin & Co Stirling - Outstanding stress free service.

Excellent, stress free service. Flat was sold and concluded in less than four weeks. Allan and his staff took care of all viewings and negotiations in a very efficient and professional manner. Many thanks for the refreshingly good service.

Anne · 22 October 2018

★★★★★ 5/5

Google

We have been interested in a property on the market with Martin & Co for some weeks now. So far, regardless of the outcome of our offer, the service from Julie Duff and the other two Julie's who have helped us has been exceptional. We have been kept informed and had regular contact back and forth with the agent. If I was looking to sell, then I'd definitely be contacting this estate agent for their professionalism and customer service.

Grace · 16 June 2021

★★★★★ 1/5

Trustpilot

Beware Blackpool, Lancaster and St Annes Branches

Dodgy plumbers left me with no water heating all winter. They lied and harassed me into leaving for trying to get it fixed.I spent over a month trying to get somebody decent to fix the water but they kept sending the same ones. Then I asked the council for help. Next day they started a no fault eviction (it's illegal to evict over repairs). They said the landlord was selling which was a lie.After 2 months they came and said I should have left which is a lie. They got a guy they said was the landlord (who had a different name) to lie and threaten me about the eviction.I'd been dealing with lying scumbags in a flat with no hot water for 5 months by this point so I gave up and left. They put the property up for let (for more money, when it didn't have hot water) before I moved out.I asked for a manager but nobody helped. (There are no managers, but everybody has the word manager in their job title).The council wrote to the "operations manager" for help but he ignored them. The "property manager" lied to them. The "assistant manager" hid out of view when the "property manager" came to harass me into leaving.It's an independent agent with offices in Blackpool, Lancaster and St Annes. Martin & Co is just a branding thing for the independent agents to hide behind, so "Martin & Co" won't help either.I wouldn't recommend anybody go near anything connected with this company or these people. I can't put into words the hell they will subject you to if you have an problem.As soon as you have a problem, speak to citizens advice and try to get legal help. Record everything in case you need it in court.

CJ · 13 May 2024