Trusted Agent profile · Pontardawe
★★★★★
55 reviews across 1 platform
9 High Street, Pontardawe, SA8 4HU
John Francis's office in Pontardawe, at 9 High Street, is rated 4.7 out of 5 across 55 reviews on 1 platform, including 55 Google reviews rated 4.7.
Every review we hold for the Pontardawe office, from every platform, shown as written. First names only.
5/5
GoogleMany thanks to all the team at John Francis Pontardawe. A professional and friendly service delivered on the sale of my home. Nothing was too much trouble and my queries answered promptly!
Many thanks Teresa for the fantastic 5* review. I have passed your flattering comments onto our Pontardawe branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleRachel provided excellent customer service throughout my house sale she was totally professional in all her dealings and kept me informed at all stages of the process - STEVE JAMES
Thank you so much for your kind words! We're thrilled to hear that Rachel provided excellent customer service throughout your house sale. We take pride in our professionalism and communication skills, and we're glad that it made a positive impact for you. Thanks for choosing us! Kind regards, Lucy, Customer Relations.
5/5
Google🌟 🌟🌟🌟🌟 Thank you so much to all the amazing staff at Pontardawe John Francis. You all did an amazing job selling out home. …
Thank you for your amazing review! We are so happy to hear about your positive experience with our team at Pontardawe John Francis. Our goal is to make the selling process easy and stress-free, and we are glad to see that we achieved that … More
1/5
GoogleInitial dealings where ok but now 11 weeks into the sale of our house and communication is totally non existent, i have to do all the chasing. 2 weeks before due to complete and i find out that one of the chain (who John Francis are also dealing with) has not completed there searches so move date is now off indefinitely, the info came from our buyer not a single word from John Francis despite me making several calls and sending emails. I was under the impression that the commission you pay was for the estate agent to chase the process through to the end, i was wrong, all i got was a valuation and a for sale board. Deeply disappointed.
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleWe were unsure how best to sell our home to achieve the quick sale that we required. Katie from John Francis was great with her valuation and getting a nice listing up on the website. She suggested we sell via the "modern auction method" …
Many thanks Robert Foster for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently had dealings with John Francis Estate Agents through the process of purchasing our forever home. The service they provided from start to finish was nothing but professional and friendly! On each occasion we had cause to speak with the company with whatever query we had staff always did their best to resolve and alleviate any issue! We dealt mostly with Kayley who I have to say is a massive credit to the company and John Francis should be honoured to have her as a part of their team! I would highly recommend the company when selling or purchasing a home! Thank you 😊
Hi Emma, thank you for leaving a wonderful 5* review and recommendation. It is wonderful to read that the team at John Francis, Pontardawe, in particular Kayley, provided a professional, friendly and effective service for you. Congratulations on the purchase of your forever home and hope you are settling in well. Best wishes, Tracey.
5/5
GoogleRecently bought our home through John Francis in Pontardawe, and have bithing but praise for all of the staff who work in the branch. Every phonecall and email was answered with professionalism and friendliness even when we had some problems with our solicitors, and we were made to feel welcome with every communication. All staff appeared enthusiastic, and every single one seemed to go that extra mile from first communication until last. Highly recommend for anyone wishing to purchase a property 😊
Thank you Sarah for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local John Francis team. Kind regards, Scott
5/5
GoogleKaren Thank you for your & your Pontardawe team's wonderful service: my Mum's house …
Many thanks Bob for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently completed on the sale of a smallholding through JF Pontardawe. From the outset, Karen instilled confidence in the company's ability to manage the sale with her professional valuation and empathy to our difficult family situation following a recent bereavement. We quickly realised that her team were equally professional, courteous and effective. A particular mention to Rhys, Gemma, Kayley and Dawn. What a great team you all are!
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
4/5
GoogleRecently bought house through John Francis Pontardawe and agents were great with all the procedures but sometimes updates were not as quick as I would have hoped. I had to ring the office to get updates but this could be due to the extreme business in the market currently. Overall good estate agents.PositiveProfessionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish amazing service I initially put my property on with a different estate agent and it took months to get any offers on it soon as I put it on with johnfrancis in Pontardawe it was sold the service I received was amazing from every staff nothing was to much, especially from Karen 😀massize thanks again Cleo …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis was an important move to get right, downsizing to something more manageable in later life. I needn't have worried as the staff; a special mention for both Zac and Rachel, have been incredibly helpful. I would recommend using this long established firm if you are looking for a hassle free sale and purchase.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally professional, nothing is too much trouble and Kayleigh was a great Agent :-)
Thanks Alex for your wonderful 5* review. Kind regards, Scott
5/5
GoogleI was impressed by the staff and their level of customer service.They helped me to access parking near the office and managed to bring forward the viewing as we had arrived early.The manageress was attentive and the staff had knowledge of the property and provided extra info within 24 hours from the vendor.A very positive experience for us.
Thank you Pauline for your glowing 5* review. I am delighted to read of your positive and helpful experience with our John Francis team. Best wishes, Lucy.
5/5
GoogleJust sold a property with John Francis. Very professional and friendly staff that keep you fully informed right through the sales process. I can highly recommend them to help you through the sale of your property. Best wishes to all the staff and thank you very much for your hard work.
Thank you Gareth for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local John Francis team. Kind regards, Scott
5/5
GoogleHandled our purchase with professionalism as usual, we've used John Francis on 8 occasions now. Staff very friendly. I would recommend them to anyone. Thank you.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBeware if thinking about selling your property with this company, be sure to double check the commission they quote you during the valuation matches the fees on the contract you will need to sign. I took them on face value and ended up regretting it.
Hi Mitchell, if you have any concerns regarding a fee quoted, please feel free to contact us via review@countrywide.co.uk with full details and we will be more than willing to look into any concern. Kind regards, Scott
5/5
GoogleJust want to thank the team at John Francis Pontardawe. Always responsive and their local knowledge was invaluable as we are not from the area. Cheers. Nigel & Mel.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff at the Pontardawe office have been amazing from start to finish. Nothing has been any trouble at allPositiveProfessionalism
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA lovely team, professional and friendly.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleFabulous team; did everything possible to keep us informed in relation to our purchase. Would not hesitate to recommend the Pontardawe branch.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleExcellent company staff happy to help .would Deffently recommend
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations
5/5
GoogleStaff very friendly and welcoming
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team ,very helpful.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Pontardawe office has 55 reviews across 1 platform: 55 on Google.
John Francis Pontardawe is rated 4.7 out of 5 across all 55 reviews, and 4.7 out of 5 on Google from 55 reviews.
John Francis Pontardawe, 9 High Street, Pontardawe, SA8 4HU.
