Trusted Agent profile

Lagan Homes reviews

4.7

★★★★★ Excellent

79 reviews across 1 platform

Pooley Lane, Polesworth B78 1JA

Lagan Homes's Polesworth office at Pooley Lane is rated 4.7 out of 5 across 79 reviews on 1 platform. The 79 Trustpilot count is for the whole business. Checked 9 October 2026.

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79

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Reviews may appear on more than one platform.

Reviews

Every review we hold for the Polesworth office, from every platform, shown as written. First names only.

5/5

Trustpilot

I moved into my new home a few weeks…

I moved into my new home a few weeks ago and I ve had a great experience with Lagan. Louise and David in sales were both brilliant and the site manager Jason is excellent, always on hand to help and goes above and beyond!

Amy · 5 April 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’ve had such a positive experience moving into your new home. It’s great to know that Louise and David in our sales team made the process smooth and enjoyable for you, and we’ll be sure to pass along your kind words to them. We’re especially pleased to hear that Jason has been so helpful and supportive on site, he’ll be thrilled to know his efforts are appreciated. We hope you’re settling in well and enjoying your new home. If there’s ever anything you need, please don’t hesitate to get in touch. Wishing you many happy years ahead in your new home!

5/5

Trustpilot

Really good moving process from start…

Really good moving process from start to finish with Lagan homes, Tracey was really supportive .and Carl was super helpful and went the extra mile to solve any minor issues quickly.

David · 25 June 2026

Agent replied · 24 September 2026

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from start to finish with Lagan Homes. It's great to know that Tracey provided you with excellent support throughout the process, and we'll be sure to pass on your kind words to Karl, who will be delighted to hear that his extra effort to resolve any minor issues made a difference. We're thrilled that you're enjoying your lovely new home, and we wish you many happy years there. Thank you for choosing Lagan Homes!

5/5

Trustpilot

Me and my sister moved into our home…

Me and my sister moved into our home one week ago, Louise was great. We were first time buyers and she made the whole process of buying our house so easy for us, keeping us updated every step of the way and giving us guidance. Jason was also great on hand explaining anything in the house we were unsure on really easy process and would deffinitely recommend Lagan homes.

Megan · 14 June 2025

Agent replied · 25 September 2025

Thank you for your review! We are so pleased to hear you had a wonderful experience with Louise, and will pass on your kind words to her. Thank you again for choosing to buy a Lagan home, and we look forward to the future we will build together.

5/5

Trustpilot

Moved into our new home in Pickford…

Moved into our new home in Pickford Green in July. Louise has been so helpful and nothing was never too much trouble. She was always welcoming when we wanted to visit for progress on our new home and even since moving in both Louise and the builders have been helpful and nothing is too much trouble.

Lisa · 9 October 2025

Agent replied · 25 December 2025

Hi Lisa, Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that you’re enjoying your new home at Willow Grove. It’s wonderful to know that Louise and the site team made your experience smooth and welcoming, both during your visits and after moving in. We’ll be sure to share your kind words with Louise and the builders, they’ll be thrilled to know their efforts made such a positive difference. Wishing you many happy years in your new home! Warm regards, Lagan Homes Team

5/5

Trustpilot

Exceptional customer service.

Over the years we have bought a number of new homes from a variety of developers. They have all had their snags and problems, some worse than others. While this house has not been without its problems, the attitude of the company has been brilliant. No matter how minor, the attitude has always been the same and that is we will get on and get it done. To coin a phrase, they don't make a drama out of a crisis.

Mr · 22 April 2026

Agent replied · 7 June 2026

Thank you so much for your thoughtful and detailed review. We really appreciate you taking the time to share your experience, especially given your background of purchasing multiple new homes over the years. It’s great to hear that, while there have been some issues, as is often the case with new homes, our team’s attitude and commitment to resolving them stood out. We firmly believe in taking ownership and getting things done without unnecessary fuss, so your comments truly mean a lot. A special thank you as well for highlighting Karl. We’re proud to have him on the team, and it’s fantastic to know his proactive and helpful approach made such a positive impact on your experience. Your recommendation is genuinely appreciated, and we hope you continue to enjoy your home for many years to come.

5/5

Trustpilot

This was my second purchase of a Lagan…

This was my second purchase of a Lagan Home. I was apprehensive at first as the second time I was purchasing on my own. I needn’t have worried Oliver the Sales Agent took me through it step by step. If I had a query he would answer promptly in detail and was very patient if I didn’t understand. On Moving in day I was close to tears, the front door was draped in ribbon, a basket of goodies and even 2 Screwdrivers! The house was finished to a good standard and was very clean. I am absolutely delighted with my new home.

Jacqueline · 12 March 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to share your experience, and for choosing to purchase a Lagan home for the second time, that truly means a lot to us. We completely understand that buying a home on your own can feel a little daunting, so we’re really pleased to hear that Oliver was able to guide you through the process step by step and provide the support and reassurance you needed along the way. His patience and clear communication are exactly what we aim to provide for every customer. We’re also delighted that the small touches on moving day helped make the moment special for you. It’s wonderful to hear that you were happy with the finish of your home and that everything was presented to such a high standard. Congratulations on your beautiful new home, and we wish you many happy years there.

5/5

Trustpilot

Our experience so far with Lagan…

Our experience so far with Lagan housing has been easy simple and I can’t thank the sales representative Ollie from Brackley enough for his involvement in the process, he’s not only keeping us up to date but he’s gone out of hims way to make sure our experience with Lagan housing is super smooth consider it’s our first home.

Olivia · 7 August 2026

Agent replied · 24 September 2026

Thanks so much for your wonderful 5-star review! We're delighted to hear that your experience with Lagan Homes has been easy and straightforward so far, especially as you're purchasing your first home. It's fantastic to know that Ollie has made such a positive impact on your journey. Keeping you informed every step of the way and going above and beyond to ensure a smooth experience is exactly the level of service we strive to provide. We'll be sure to pass on your kind words, and we're certain he'll be pleased to hear how much his support has meant to you. Thank you for choosing Lagan Homes. We look forward to continuing to support you through the build process and wish you every happiness as you prepare to move into your new home!

5/5

Trustpilot

Our lovely new home

We moved into our lovely new Lagan Home in Oak Grove in February 2026. The process was very straightforward and easy, from seeing an empty home to choosing our flooring. The staff were very accommodating prior to completion with allowing us to visit whenever we wanted to. The site manager, Karl, was always available, friendly and helpful and when minor snags were pointed out they were sorted out very quickly. Very happy homeowner.

Yvonne · 22 April 2026

Agent replied · 7 June 2026

Thank you for your lovely review and for sharing your experience with us. We’re delighted to hear that your journey, from viewing your new home through to choosing your finishes and moving in, was straightforward and enjoyable. It’s great to know the team were able to support you along the way and give you the flexibility to visit your home before completion. A special thank you for mentioning Karl. We’re pleased to hear he’s been friendly, helpful, and quick to resolve any minor snags, he’ll be very happy to receive your feedback. Wishing you many happy years in your new home, and thank you again for choosing Lagan Homes.

1/5

Trustpilot

Disappointing, look elsewhere for your dream home

Purchased from Lagan and completed June 2025. By February 26 the list of damage that was in the kitchen BEFORE completion has still not been attended to and they have now stopped replying to emails. They pressure you to complete paper copies of snagging lists (you’ll never see them again) so you have to take copies of EVERYTHING to prove what you wrote down. On completion our house was FILTHY! We had an apology, not the dream you hope for on moving day. Oh and still no road despite some of the houses being occupied for 18 months, so good luck with you car negotiating the kerbs and raised iron works on a daily basis. AVOID like the plague!!

Katy · 13 February 2026

Agent replied · 23 February 2026

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and to learn of the issues you’ve outlined following completion of your home in June 2025. This is certainly not the standard of service or aftercare we aim to provide, and we understand how frustrating it must be to feel that outstanding items have not been addressed. We also regret to hear of your disappointment regarding the condition of the property at handover and the ongoing concerns about the roadworks. We take all feedback seriously and would very much like the opportunity to review your case in detail and work towards a resolution. As we are unable to identify your specific property from this review, we kindly ask that you contact us directly so we can investigate the matters raised. We welcome any further discussion and invite you to reach out to us directly with any questions or concerns at home.info@laganhomes.com . Our team will ensure your concerns are reviewed promptly. Please can you call 01295 201050 to discuss this further. Many thanks, The Lagan Homes Team

5/5

Trustpilot

Fantastic customer service & high specification

Fantastic customer service from start to finish. Sue and Dan at Cotton Meadows made the whole experience stress free, from picking our choices to the moving-in day. Nothing was too much hassle for them and the level of communication was excellent especially when things were delayed our end. Both went above and beyond for which we are extremely grateful. In addition I want to highlight the high quality of specification and attention to details in the house itself. I would highly recommend Lagan homes and we are extremely happy with our new home.

Hayley · 1 August 2024

Agent replied · 24 August 2024

Hi Hayley,Thank you for your feedback! We’re delighted to hear that Sue and Dan made your experience at Cotton Meadows so smooth and enjoyable. We’ve passed your kind words along to the team. It’s wonderful to know that you’re happy with your new home, and we’re committed to providing the same level of service throughout your journey with Lagan Homes.Thanks again,The Lagan Homes Team.

5/5

Trustpilot

This is our first time buying a new…

This is our first time buying a new build after been put of by some of the larger developers, all of our doubts went away quickly after our first meeting with Ollie, He was fantastic and put us at ease almost immediately, his knowledge and guidance left us in no doubt that Lagan was the right fit for us. We love our new home and have had a great experience throughout the process.

Trevor · 14 March 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your first experience buying a new build has been such a positive one. It’s fantastic to know that Ollie was able to put you at ease from the very first meeting and support you throughout the process with regular updates and guidance. We’ll be sure to pass on your kind words to him. We’re also pleased to hear that Jeff and the team were able to resolve any snags quickly and that the overall build quality has met your expectations. Providing a supportive experience from the first meeting through to well after completion is something we strive for, so it’s great to hear that the team is still checking in and making sure everything is going well five months on. Thank you again for taking the time to share your experience, and we hope you continue to enjoy many happy years in your beautiful new home!

5/5

Trustpilot

Lagan Home Brackley - Since moving into my property

Since moving into my property, the management team have been absolutely amazing. In particular, Shane has been incredibly helpful, responsive and professional whenever I’ve needed anything.

Katie · 24 September 2026

5/5

Trustpilot

Ravenswood reach, Ravenshead, Nottingham

I do not usually write reviews but we have been so impressed with the service that we had from our sales negotiator Sam. From the first time we enquired about our purchasing our home to completion, she has been outstanding. She explained everything in such great detail and took her time to ensure that everything ran smoothly. We can not thank her enough. Buying a home is always stressful but she literally went above and beyond to help us through the process. A huge thank you goes out to Sam who is a huge credit to Lagan homes.

Louise · 4 December 2025

Agent replied · 25 December 2025

Thank you so much for taking the time to share your experience! We are thrilled to hear how impressed you were with Sam and the outstanding support she provided throughout your home-buying journey. We pride ourselves on ensuring every step of the process is as smooth and clear as possible, and it’s wonderful to know that Sam went above and beyond to make that happen. Your kind words mean a lot, and we’ll be sure to pass on your thanks to her. Congratulations on your new home, and we wish you many happy memories in it!

5/5

Trustpilot

Oak Grove - Dunton

We hadn’t come across Lagan homes before so didn’t know what to expect. First impressions were really great when having a look around the showhome and other homes on the site at oak grove. The houses are certainly more roomy and have plenty of space for the price you pay compared to some of the bigger competitors.

Sam · 21 April 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your first impressions at Oak Grove were so positive and that you’re enjoying the space and value your new home offers. It’s especially great to know that your experience with our customer care team has met your expectations. Karl will be really pleased to hear your kind words, we’re proud to have him on the team, and it’s fantastic to see his dedication making such a difference. We understand that some snagging can be part of the new build journey, so it’s reassuring to hear that everything has been addressed promptly and that the ongoing aftercare has continued to support you settling in comfortably. Thank you again for your recommendation, it truly means a lot to us. We wish you many happy years in your new home!

5/5

Trustpilot

Lagan Homes, Steeples Green, Coventry

The customer experience and service we’ve had from Lagan has been fantastic! Tracy has been phenomenal through from reservation to completion, going the extra mile through every step. In the process we experienced many external setbacks, for which Tracy and her experience were able to resolve quickly. Everyone on site has been friendly, I have really enjoyed every time I’ve gone in, and we’re looking forward to moving into our home.

Callum · 22 March 2024

Agent replied · 11 June 2024

Hi Callum,Thank you for taking the time to leave a review. We are pleased to read you were happy with the service provided by the on-site team and I have forwarded your comments onto Tracy, who will be pleased to learn about your review.Thanks again, the Lagan Homes Team.

5/5

Trustpilot

I have recently moved into my home at…

I have recently moved into my home at Lagan Homes in Pickford Green - Louise has been great and very understanding despite many delays and issues with my buyer!

Jade · 9 October 2025

Agent replied · 25 December 2025

Hi Jade, We’re thrilled to hear you’re loving your new home, and even happier to know that Louise, the team, and of course our four-legged site supervisor, Ava, made such a positive impression! We’ll make sure Ava gets a few extra biscuits for the glowing feedback. She’s a tough negotiator when it comes to treats! 🐶✨ All the best, The Lagan Homes Team

5/5

Trustpilot

Plot purchase

I’ve recently reserved a plot on the Ravenswood Reach development and just wanted to say how helpful and knowledgeable Sam in the Sales office has been. She has kept me informed of progress and answers any queries promptly and efficiently. She strikes a good balance between being a friendly face yet professional at the same time. Thank you.

Consumer · 15 March 2026

Agent replied · 23 October 2024

Thank you for your wonderful review and congratulations on reserving your new home at Ravenswood Reach. We’re delighted to hear that Sam has been so helpful and knowledgeable throughout your experience so far. Keeping our customers informed and supported during the reservation process is really important to us, so it’s great to know Sam has been able to answer your queries promptly while maintaining that perfect balance of friendliness and professionalism. We’ll be sure to pass on your kind feedback to her. Thank you again for taking the time to share your experience, and we look forward to supporting you throughout the rest of your journey in your new home.

5/5

Trustpilot

Lagan Homes Kingstone

From start to finish and even now, the service has been amazing. From our first meeting with Gail to reaching out to Jason for little touch ups (sometimes through my own doing) nothing was to much trouble. Everyone is super friendly and can honestly say I’ll miss seeing them when the site’s complete. The move overall for us was challenging however Lagan Homes made it easy, and as stress free as possible. Gail was always there to reply to emails, however big or small my questions. I couldn’t have done this process without their support.Can’t thank the team at Kingstone enough for all their work it’s been an absolute pleasure and joyful experience!

Lauren · 19 May 2023

Agent replied · 11 June 2024

Hi Lauren,Thank you for your review and pleased you have enjoyed your service from the site and sales team at Kingstone Grange, I will be sure to let Gail and Jason know. If there is anything else we can help with, please do not hesitate to get in contact with us.Thanks,Matlida.

5/5

Trustpilot

Very Helpful & Good Quality Houses

I attended the launch of Steeples Green on Saturday. It was very busy when I arrived however, the sales staff acknowledged me and was very helpful.There was only a show home for a 4-bed property and as a first-time buyer, I am looking for something much smaller. They took me into a 3-bed property that was unfinished, which allowed me to get a real sense of the size and was definitely more within budget.Overall the staff were very helpful and the quality of the homes I looked at were very good. Highly recommend attending their launches and looking at buying their houses

Daniel · 17 April 2023

Agent replied · 11 June 2024

Hi Daniel,I am pleased to read you enjoyed our launch at Steeples Green and we would hope to welcome you again on any of our developments.Thanks,Harmony.

5/5

Trustpilot

Excellent Customer Service at Ravenshead Reach

I moved into my new home at the end of February 2026 after the usual house buying slog which was made 10 times easier by the support of Sam, Lagan's Sales Manager, who was always on hand to help with any problems big or small.

Daniel · 23 May 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to share your experience, and congratulations on your new home! We’re delighted to hear that Sam was able to support you throughout your journey and make the process smoother during what can often be a challenging time. It’s also fantastic to know that the support continued after completion, with Sam, Nick, and the wider Ravenshead Reach team ensuring everything met your expectations. Your kind words about the quality of our homes and the dedication of our team mean a great deal to us. Providing both high standards of construction and excellent customer service is something we take great pride in. Thank you again for your recommendation, we wish you many happy years in your new home!

5/5

Trustpilot

Absolutely Amazing!

We moved into our Lagan Home, Anchor wharf a week ago and the whole process has been amazing! Louise has been absolutely fantastic always quick to respond, happy to help and nothing was ever too much trouble! Everyone on site is super friendly and we love our new home! Could have wished for a better experience Krystof has also been absolutely amazing always there to answer any questions! I would definitely recommend.

Lucie · 31 March 2025

5/5

Trustpilot

Lagan are a very conscientious…

Lagan are a very conscientious contractor. Whilst we did have some snags with our property, the customer care provided by the site manager was outstanding in helping get everything fixed. The build quality is much better than our first new build from one of the large national builders.

Stefan · 22 April 2026

Agent replied · 7 June 2026

Thank you for taking the time to share your experience with Lagan. We’re really pleased to hear that you found our team to be conscientious and that the support from our site manager made a positive difference in resolving the snags you encountered. Delivering responsive and effective customer care is something we take seriously, so it’s great to know this stood out to you. It’s also encouraging to hear your feedback on the build quality of your home, especially in comparison to your previous experience. We continuously strive to maintain high standards across all our developments. We appreciate your honest feedback and are glad we could support you in getting everything sorted. Wishing you many happy years in your new home.

5/5

Trustpilot

Lagan homes Dunton

From the minute I drove past these Lagan homes, I knew this was where I wanted to live. Not only was it a great location but the finish on these houses were great! There first opening day, I was outside ready to have a look around 🤭

Zoe · 22 April 2026

Agent replied · 7 June 2026

Thank you for such a wonderful review, it’s great to hear how excited you were from the very first moment you saw the development! We’re delighted that both the location and the finish of the homes stood out to you, and that your experience from first visit through to moving in was a positive one. It’s especially nice to hear that being able to visit your home during its progress made the journey even more enjoyable. A big thank you for your kind words about Karl. We’re proud to have him leading the site, and it’s fantastic to know his dedication, efficiency, and genuine care for homeowners continues to make a difference even after move-in. We’ll be sure to pass on your feedback to him and the team. Wishing you many happy years in your new home, and thank you again for choosing Lagan Homes.

5/5

Trustpilot

Ravenshead Reach

Sam, the sales advisor the Ravenshead site has been brilliant. Sam is professional, polite , efficient ,extremely helpful and has been very supportive throughout the buying process.

Samantha · 5 August 2025

Agent replied · 25 September 2025

Thank you for your review! We are so pleased to hear you had a wonderful experience with Sam, and will pass on your kind words to her. Thank you again for choosing to buy a Lagan home, and we look forward to the future we will build together.

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Questions about Lagan Homes

How many reviews does Lagan Homes have?

Lagan Homes's Polesworth office has 79 reviews across 1 platform: 79 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Lagan Homes's rating?

Lagan Homes is rated 4.7 out of 5 across all 79 reviews, checked 9 October 2026.

Where is Lagan Homes's Polesworth office?

Lagan Homes, Pooley Lane, Polesworth B78 1JA.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.