Wakefield and District Housing Pocklington reviews

★★★★★ 1/5

Trustpilot

No help what so ever feel let down by…

No help what so ever feel let down by WDH. I've been a WDH tenants for over 30 years. But that counts for nothing with these guys. All they care about is getting their pensions. Don't care about anybody's feelings they've got no compassion. You'll know the one when they come to your home. They say we know we're sorry will sort it. Then don't do nothing false sympathy because there in front of you. Please guys complain to your local mp. Hopefully your local mp will bring it up in parliament for you. We're on with it now.

Leann · 31 July 2024

★★★★★ 2/5

Trustpilot

UPDATE, unbelievable idea of maintenance.

Update:- absolutely unbelievable, been to the landlocked behind my property, and cut a 6ft track around the edge of it. Saying its to encourage butterflies & bees, couldn't see any of either, more likely will attract rats & other vermin. You need plants with pollen to attract those not dockweeds and grass, why not do the job properly and lay meadowgrass. One time expense but would last years, look better & attract the butterflies and bee's. I am a long standing WDH tenant of many years, in general I have found them to be reasonable regarding repairs & grounds maintenance.But over the last 4/5 years grounds maintenance has become absolutely appalling. Hedges around blocks of flats so overgrown they obstruct public footpaths, landlocked areas are now over 4 foot high with weeds & grass. Tenants hedges obstructing footpaths, they may be maintained but they are so wide they come right over the paths in some places. Do you no longer do estate walks to highlight these issues? Maybe you should concentrate on maintaining the properties & land you already have instead of acquiring/building properties miles away.

KC · 26 July 2024

★★★★★ 1/5

Trustpilot

Mutual exchanges…

Discrimination at its finest . Put in for an exchange from a 2bed house to another 2bed house and got refused because its a family orientated area but majority of neighbours are either single people or couples without kids over 50 . The move was on medical grounds for both parties but wdh dont care about mental health kids who are autistic etc moving to areas where schools can cater for their needs theyre a total joke but are quick to move immigrants into nice areas and bring the areas down

Paul · 18 June 2024

★★★★★ 1/5

Trustpilot

WDH was completely ineffective in…

WDH was completely ineffective in addressing harassment from a neighbour that persisted nearly every day for almost three years, despite my repeated civil and lawful attempts to log, record, report, and contact WDH about the situation. The harassment included excessively loud bass-heavy music, extremely loud bangs, shouting, and drug-related activity, incidents that both my girlfriend and I experienced firsthand. Despite this, WDH took no meaningful action to stop it. Ultimately, we were forced to move out to escape the ongoing harassment, as WDH refused to take action against the offending tenant or provide any lawful resolution. We were left to manage the situation ourselves after WDH stated that opening additional cases would not result in any enforcement. Furthermore, WDH threatened us with eviction instead of addressing the neighbour’s behaviour. Their estate officers failed to enforce any measures against antisocial behaviour, and instead suggested that we were “going around in circles” simply for seeking relief from repeated harassment by a drug-involved, antisocial adult. WDH consistently downplayed the severity of the harassment, referencing unrelated minor incidents to minimize the impact of our experience. Despite repeated complaints, WDH repeatedly failed to issue “Letters Before Action” to the offending neighbour, as they had committed to doing over the years.

Blkxvt · 22 August 2025

★★★★★ 1/5

Trustpilot

Ongoing disgusting service from WDH

Nothing has progressed re the noise that I am concerned about. I have done everything that’s been asked of me. I ring up every day to speak to someone who’s NEVER available and they don’t even have the manners to call me back. As long as WDH are getting their rent they will go on ignoring me. Customer service at its very worse !! It’s disgusting and so stressful for me. WDH simply don’t care

Margaret · 6 September 2024

★★★★★ 1/5

Trustpilot

Ignoring tenants instead of helping

I've just got round to reading trustpilot reviews of wdh, I didn't think things were this bad but I have to agree, this company is very good at ignoring tenants who have damp/mould issues , I have contacted them too many times to mention on the one call number to be told someone will call, inevitably they don't ,this has been going on for 6 months. Nobody should have to live in a property in such disrepair.

Joe · 2 August 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting. Get harassed by cameras and they don't even comply to guidelines of the information commissioner officer ICO.. Not surprise my sister called them Walt Disney Housing WDH. I will be moving no thanks to them, I will never go with them again. The lass that came out don't see the point in her. Absolutely bias and one sided. Getting stalked and harassed in my own home. Reporting things for over 2 years now and still no joy. Never had any issues with any of my neighbours and even now they are bullying my 3 year old. Sick in the head. Stay clear of them. Even then houses are absolutely awful kitchen just been in over 3 years started to fall to pieces after a year. Plaster all cracking. Handles falling off.

Danica · 16 May 2024

★★★★★ 1/5

Trustpilot

Maladministration of Antisocial Behaviour Complaint

My experience of WDH is that one of their officers conspired with other WHD staff members and certain tenents here to bully me but when I complained the investigating officer ensured that the complaint only dealt with the tenant and avoided and forbade any investigation of the officer. The tenant was cautioned but also the officer who enabled the bullying and other things directed towards me which also damaged my mental health appears to be guiltless. When the investigation was over I mentioned to the investigating officer, during a telephone conversation, that I would not let the issue go the investigating officer told me that if I didn't let the issue go that my tenancy may be in danger. Veiled threats and maladministration do not sit well with me and I would be interested if other tenants have been treated like this by WDH. This issue in my view is not one for an internal WDH investigation but deserves independent overview. I must point out that I am an ex service man with diagnosed PTSD which both officers in question were aware of. Now that my treatment is complete and I now have the correct medication I feel stong enough to pursue this wrong.Update I have now submitted a formal complaint in writing to WDH which will also involve one of the 5 star reveiwers to this page.WDH Directors are aware of this issue, I wonder if they have taken any meaningful action in regard to bullying in their organisation.I have now left this questionable landlord Yippee.

Customer · 10 May 2024

★★★★★ 1/5

Trustpilot

A shame there isn't a way of reviewing…

A shame there isn't a way of reviewing without giving any stars,I've had to listen to 3 modified vehicles been modified further for the past 8 and a half hours on a Sunday, literally up against my property! I'm sick of reporting these nuisance wdh garages and the land they are on,my property is unfortunately attached to them ,nothing I can do about that,but wdh definitely have a responsibility to put an end to it,it's causing me severe distress and anxiety to the point where I'm having chest pains,lady on phone didn't even know it was illegal to drill and do loud work on a Sunday, literally every law webpage states this! Not that you should need to Google it,common decency would tell you this is wrong,they have blocked me in my property all day now,I've not been able to leave my house for food or milk or anything I needed, as I darent try climbing over all their tools as I have mobility issues, so now I'm hungry,extremely angry,and I haven't been able to go out even into MY GARDEN, as they are all there invading my privacy and playing bass music whilst drilling and banging, my father had to park in front of the elderly ladies house next door as he couldn't get his vehicle into the place he would normally park,so he literally stayed 5 mins because he was worried he would get blocked in, if we had needed an emergency service for anything we would probably be dead because, you can't quickly move a car that is in peices obviously! I'm absolutely fed up with it,and I went private to get away from wdh as I had a flat with them and it was horrific, was under mental health care after renting with these con merchants for only 2 year! I think if you read the comments below you will fully understand how insanely bad this organisation is! These garages are for storing working vehicles in,the land they are on should be used for access only, not to come and completely rip apart their cars for silly reasons, if it isn't dealt with this week,I will be going to the papers and the ombudsman, I can't gather evidence , I'm allegedly not allowed to film on wdh land even though its outside my garden, yet if I go out multiple agencies film me and everyone else without consent at all I don't think this is right whatsoever, they are committing a crime I should be able to film that regardless of whose land it is,especially if its causing me to suffer greatly, I will be looking into where I can film,I will be putting cameras everywhere, regardless of what wdh says,we are private rented and fortunately I do not have to answer to these criminals at all,they are still there at 9.46 pm now drilling, and they are also blocking people's garages but nothing gets done, there's signs in big letters saying DO NOT BLOCK THESE GARAGES!

Paula · 21 April 2024

★★★★★ 1/5

Trustpilot

Extortionate rent rates

Extortionate rent chargers. Supposed to be affordable housing but you end up paying greatly above affordable and then when you can't keep up with the rent as the bump it up at every opportunity they feel it's OK to threaten with eviction. Paying double the rent for one extra room in comparison to the council's more acceptable rent rates is absolute greed. You should be ashamed of yourselves Vico!

Robloxy · 31 October 2025

★★★★★ 1/5

Trustpilot

Membership on hold!

I’m very disappointed that my membership has been put on hold. I have been a member since February 2020 and have expressed an interest in several properties over that time. I recently relocated to Yorkshire from Essex and I am living at temporary accommodation. I was advised by Homesearch to reapply with my new address and was advised that this would not affect my membership! I moved into the area so I could be available quickly to view properties. It has affected my membership by putting it on hold. Every time I speak to someone on the phone I get told a different story! I’ve now got to look at private renting which I did not budget for! What a mess and a very unwelcome to Yorkshire!

Dianne · 7 March 2024

★★★★★ 1/5

Trustpilot

0 STARS RAT INFESTED FLAT DUE TO HOLES EVERYWHERE

Edit 14/1/23GOING TO WAKEFIELD EXPRESS HAD ENOUGH. Due to WDH incompetence of ignoring our multiple repair requests we ended up with a RAT IN THE KITCHEN at 1.30am. Multiple reports of holes in the roof and a boiler left unfilled where you can see brickwork and cobwebs. New boiler was fitted 10 months ago and has been left in an awful state ever since! Reported scratching noises above bedroom over a week ago but was told pest control are busy at the moment so it led to it getting into the kitchen. No surprise with the amount of holes in our roof and in the kitchen. Absolutely disgusting, since we had a new boiler fitted it’s been left in this disgusting state as pictured. The external pest control worker was shocked to hear that our repairs have been ignored or jobs only half completed and that we reported the rat 10 days ago in the roof. SHOCKING, WDH NEEDS TO GET TAKEN TO COURT.0 STARS. AWFUL AWFUL AWFUL. My boyfriend has been reporting a disrespect noisy neighbour for noise harassment since he moved in 2019 just before I met him.. nearly 3 years later constant complaints with evidence, logs, recordings nearly every day of loud bassy music and have recently been told there isn’t enough evidence to do anything. They did a noise agreement with the neighbour in which they made the neighbour agree to keep music to a certain level which we witnessed and we couldn’t even hear the music! Of course the neighbour didn’t stick to it. According to WDH that was apparently nothing official so what was the point exactly?!?! My boyfriend is sick of hearing his loud bassy music and his constant shouting day in and day out that my boyfriend has recently wanted to give him the same behaviour back as for years NO ONE has helped, it’s just been dismissed like it’s something we should just put up with. Now my boyfriend is being accused of going against the tenancy agreement and they are threatening us by mentioning about eviction!!! Even mentioning that we should perhaps look at other housing companies or think of alternative property. My boyfriend is the victim in all this. For the first year he ignored the music, constantly put headphones in, but he shouldn’t of had to do that!! If he doesn’t get help or support of course he will react! There’s only so much one person can take!! Mine and my boyfriends mental health is bad enough as it is and now we don’t feel safe in this property as everything is being twisted on us now. My dad worked for a housing association before and said that harassment and noise nuisance is taken extremely seriously. Not with this company, they go round in circles and never support or help. They don’t care about anyones mental health or wellbeing. We have been trying to move for a while now all this stress is making us SO Ill. WDH don’t care, what’s next you going to make us homeless? DISGUSTING. ABSOLUTELY DISGUSTING. Every doctor or professional counsellor I’ve spoken to also think it’s SO WRONG that we are having to be put through this.

Alice · 14 January 2024

★★★★★ 1/5

Trustpilot

Wdhonyourstreet load of nonsence

Just had a visit from wdh estate manager regarding the wdhonyourstreet, what a load of nonsence honestly. I couldn't ask/tell him anything about my issues, he basically just asked a few silly questions n I answered them , he had no interest in my replys whatsoever .Wdh is a discrase.

Buzzbi · 15 July 2022

★★★★★ 1/5

Trustpilot

Pre tenancy assessment

We received a call on Friday from WDH asking if someone could come out and do a pre-tenancy assessment on Monday for a property that I’d bid on 6 weeks earlier. Obviously we got excited thinking that we’d got our dream house. My husband is a wheelchair user and our current house just isn’t suitable. He can’t shower, go outside or even go to the toilet by himself because he can’t use his chair in this house. The lady came out on Monday and said “you do know you haven’t got the house, there’s 2 other families being assessed so if you haven’t heard anything by Friday you haven’t got it”. Wow, that’s harsh. Obviously we haven’t got the property because it’s now Friday and we haven’t heard anything. It’s been the worst week of our lives. The wait has been like torture. My issue is that WDH must know who’s going to get offered the house before they do the pre/tenancy assessment, so why put the other families through all that unnecessary stress. It’s almost cruel. For someone who’s disabled and suffers from mental health issues, as a result of his disability, to be told their life could massively improve and they could get their independence back is a huge deal. To then not to even be told that they haven’t been successful and to leave them hoping and praying is disgusting. The process is wrong. My husband is now suffering massively with his mental health because of all this and has even said he doesn’t want to live like this anymore. WDH know who’s at the top of the banding, who’s been on the list the longest etc. so why assess 3 families for one property when they know who’s going to get the house before they even do the assessments?

Nicola · 25 November 2023

★★★★★ 1/5

Trustpilot

Contacted the anti social behaviour…

Contacted the anti social behaviour unit numerous times regarding incidents outside baghill station area constant vandalism anti social behaviour homelessness , violence yet nothing ever done what an absolute disgrace this area is

Simon · 29 June 2026

★★★★★ 1/5

Trustpilot

Absolute scum

Not only do they do nothing about their noisy fecking tenants so good luck living next to one but they also charged me £81 for a fecking emergency lock change when it was a resident in my block who used my phone for his own property as he snapped his key. Absolute joke of a company, i can not wait to move out their property because they are all fecking inept

M.c.S · 23 April 2024

★★★★★ 1/5

Trustpilot

If you love stress, headaches & being gaslit they’re the perfect company for you

REPOSTING AS WDH REQUESTED THIS REVIEW TO BE REMOVED. All they do is lie. An incident occurred on the 19th of May. Staff are aware apparently someone was supposed to call. It’s been months and nobody has bothered to contact us. Absolutely effing useless. Don’t even bother trying to follow their so-called rules. They don’t care about you as long as they get their money that’s all they’re bothered about. Surprised the company still in business, the way that they just Gaslight people is absurd. To be honest, I feel like they are scam artists. I feel like the news, the newspapers and trading standards need to be contacted because these cretins definitely can’t be running business legally Without informing me Wdh have now gone behind my back and contacted uc to get rent paid directly to them, I had stopped paying because they are not providing me any assistance to the situation we are suffering. My fiancé and i have been on antidepressants for 2 YEARS. We are victims in bullying, antisocial behaviour and harassment from another person who rents. I seeked advice fromafamily friend who has told me that the house is not fit for purpose. We can’t enjoy our home, we constantly live in fear, neither of us work because of the anxiety we have.

Zoe · 19 September 2023

★★★★★ 1/5

Trustpilot

If you love stress, headaches & being gaslit they’re the perfect company for you

REPOSTING AS WDH REQUESTED THIS REVIEW TO BE REMOVED. All they do is lie. An incident occurred on the 19th of May. Staff are aware apparently someone was supposed to call. It’s been months and nobody has bothered to contact us. Absolutely effing useless. Don’t even bother trying to follow their so-called rules. They don’t care about you as long as they get their money that’s all they’re bothered about. Surprised the company still in business, the way that they just Gaslight people is absurd. To be honest, I feel like they are scam artists. I feel like the news, the newspapers and trading standards need to be contacted because these cretins definitely can’t be running business legally Without informing me Wdh have now gone behind my back and contacted uc to get rent paid directly to them, I had stopped paying because they are not providing me any assistance to the situation we are suffering. My fiancé and i have been on antidepressants for 2 YEARS. We are victims in bullying, antisocial behaviour and harassment from another person who rents. I seeked advice fromafamily friend who has told me that the house is not fit for purpose. We can’t enjoy our home, we constantly live in fear, neither of us work because of the anxiety we have.

Zoe · 19 September 2023

★★★★★ 1/5

Trustpilot

All WDH care about is getting their rent not their tenants

All WDH car about is getting their rent They are not bothered that tenants are smoking cannabis every day , even though they have been informed about it constantly Drug dealers turning up outside most days selling their stuff Please don’t reply to this asking me to get in touch with you as i have several times and you do nothing about it

Nessa · 28 August 2024

★★★★★ 1/5

Trustpilot

15 Months later and you FINALLY offer to help us... TOO LITTLE - TOO LATE

Hi there. I'm surprised that you aren't all not too busy to reply to my review. Send you more information and you'll look into it for me - "FANTASTIC". It is just a shame that you could not have offered this back in 2023: When the P.I.V fitted by your "organisation" to our property first showed signs of failing and we were using 516% more electicity than usual. When our monthly electricity bills; jumped from under £100.00 per month to £300.00 per month and remained there until you finally came and shut it off. When we were taking daily readings of temperatures with a Thermal-Imaging Camera and Digital Thermometers and while you assured us that these items were giving us inaccurate readings and "everything was wonderful" with the little P.I.V unit. On two occasions - (Not one occasion) during 2024/2025; we received letters from you; as our landlord, which indicated that you could have done more to help us - but didn't. During the timeframe, when these issues were occurring; I took readings of the defective systems on morning and nightly occurrences and sent this information to your "Organisation". Our data was questioned at every single turn and no support was provided. Our findings questioned by your authorised persons, your staff almost killing themselves during attempts to look at the unit, because they were uncertain as to precisely where it was connected to.Two warm-home-discounts, suppled by the government, eaten up because we fell so far into arrears with our energy provided, while trying to get the slightest incline of hep from your "organisation". Luckily the P.I.V unit is now disconnected from our mains supply and to be completely honest, I don't care if the place falls down around us because of damp, mould and dondensation - Everyone died eventually, but when I am gone, the property will still be a damp-riddled, mould infested pile of falling down bricks and mortar, but you will go on - Not as WDH or Walt-Disney Homes, but as Vico homkes (Aren't we all just blessed"? Charging high rates of weekly rent, blaming outdated computers for taking finances that are due on the Monday of each week on the Sunday of each week. For "botching" repair jobs; to the state whereby even your own staff fail to identify points of connection. I have read the "blurb" from your Mr. Shaw, where he assures us that there will be no changes to the levels of service provided by you; post name-change and to be quite honest, this is what scares me most of all. We get no support under the W.D.H flag, so why should the all-new Vico-Homes be any different? As I stated within my most recent posting: I urge any and all tenants, either under the W.D.H or Vico-Homes Flags; to check their Positive Input Ventilation (P.I.V) units, produced by Envirovent and ensure that they are not being charged to excess, as we were because of this item. They may well be working within acceptable parameters, but they could also be costing you far-more than you assume. We were assured by representatives of W.D.H, that this item was in working-order, but working for whom? Us as the tenant, or them as the landlord? BEWARE

Antonio · 29 March 2025

★★★★★ 1/5

Trustpilot

Wdh *We don't help*

Half acres estate is a mess and is always forgotten about, the houses/flats in my opinion need knocking down there that old, any repair you need can take weeks/months and then its just a bodge job, I'm over crowded on band B i have copd / asthma and this home needs so many repairs its forever dusty which causes me to have exacerbations, asthma attacks, and breathing difficulties, its so cold in the winter in my home, which causes me alot of infections ect even with the heating on, even my doctor wrote a letter to say the property isn't suitable for me , but that even fell on deaf ears, wdh cause me mental breakdowns because of how I'm having to live, my illness is slowly taking my life & nobody cares , has long as your paying your rent otherwise you have calls, e.mails, letters, knocks on the door if you don't, where are all these people to help people like myself absolutely nowhere to be seen, wdh talk the talk but don't walk the walk, i really don't know how you sleep at night, what's my next step , well there's only legal advice left and to contact dial i have tried im now tired. Big shame on you wdh.

Michaela · 14 September 2023

★★★★★ 1/5

Trustpilot

Was in band A due to my landlord of…

Was in band A due to my landlord of 10’yrs selling house . Was given a house in one area of Wakefield but then it was decided I wasn’t suitable for it and given a house out of Wakefield. I had basically begged for a house in Wakefield due to my children who have asd go to school in outwood but in wdh’s decision making wisdom they thought featherstone was the best option to house me . The repair guys have been brilliant and every single one that had come can’t believe I was given a house in this condition, windows painted shut , door frames hanging out , rubbish left in the over grown garden etc so I can only presume after a Email from my housing support officer asking why they hadn’t offered me a house due to me being over my eviction notice they just gave me this without it being suitable to even come out of its void .Apart from the fact I’ve been housed next to the local dealer who some how is allowed to have multiple dogs who roam the streets & jump at my fence leaving me with yet another repair I suppose i should be grateful I was housed at all , it’s just a shame as someone who had a record of being a excellent tenant for 17 yrs + was housed next to the loudest antisocial family who keeps their house like the local tip and doesn’t seem to care that the local primary school behind can enjoy the smell of their dope smoking .

Joanne · 8 September 2023

★★★★★ 1/5

Trustpilot

Neglected after house offer

The process after getting a house has been so neglectful and stressful. I was awarded a house that was put on the website back in April. Me and my son are homeless, no where for toys/clothes and hadn’t been told I was awarded this house, my homesearch displayed that an offer had been found for my application and I heard nothing, in which I decided to ring a week later in which they said someone should have rang to tell me that the house was mine and that they would send out a letter. A week later, no letter I rang back and they said they would send a letter out again, which I’m grateful I did ring because the letter said if I didn’t accept the house by the day I got my letter then I would be refused the offer. So a few more weeks go by after accepting a property I hadn’t even viewed and heard nothing, in which I contacted my housing officer.. she was also confused about how my application had been handled, as there was no notes on the system to say what work needed to be done to it just an estimated date. She said I should have been told this and offered to be put back on the list due to the long waiting time for the house to be ready but still couldn’t be told anything regarding what was happening to the house. Fast forward to the beginning of July, I was randomly rang for a viewing in which I went, viewed the house.. the garden was all over grown still, bricks in the garden very unsafe, cupboard doors that hadn’t even been screwed on. So I then was told I couldn’t have the keys because obviously it was unsafe, and that it would only be a couple of weeks wait for the garden to be done and inside to be sorted. It’s now August, it has been nearly 5 weeks since viewing, 4 months since it being placed on the website. no one’s touched the garden, no updates.. you ring and ask for an update and nobody knows anything. I wouldn’t have been half as bothered if someone had updated me on what is actually happening, but 5 weeks to cut a garden and fix cupboards.. I could have gotten the keys and done it myself in a shorter time frame. I feel so neglected, houses I bidded on after this have been handed out.. that’s the worst part. I could have been housed by now and not still homeless. Oh and there is no point in saying to contact/call because every one on the phone says the same thing, and I don’t even get responses to complaints through an email.

Anonymous · 28 July 2023

★★★★★ 1/5

Trustpilot

I just want to warn people

PLEASE, please, please, think very carefully before buying a shared ownership property from WDH. There are better options out there. The reality of owning a WDH property, especially one that is on a development where WDH also rents out homes, is that when one lot of stinking drug-using criminals moves out, WDH will move another lot of stinking drug-using criminals in - they seem to prioritise them. WDH won’t do anything about their tenants anti-social/criminal behaviour, but WDH staff members will likely be abusive to anyone who speaks out, complains or suffers a decline in their mental health and wellbeing as a result of WDH's neglect or lack of action on issues that have a profoundly negative affect on peoples day-to-day lives. If you speak up YOU will be made out to be the problem! Or WDH will try to convince you that there really isn't a problem except in your own head. You may find yourself being manipulated and coerced into dropping any complaint you make anyway - WDH are a disgusting, dishonest organisation who cannot be trusted - that is my honest assessment. I do not understand why WDH is not under investigation by outside agencies or someone in authority but I suppose nobody will act until somebody ends up dead and then there will be the usual, "Lessons will be learned!" when it's already too late. Our quality of life became non-existent when we purchased a WDH property and I can't see how it will ever improve while we are living in a WDH home - so what solutions do we have if we can't afford to move? Owning part of a property is a complete waste of time - the whole scheme is stacked unfairly against the buyer - if you don't believe me, read the small print. I really wish I’d never bought a WDH home, it has been a living hell and is an ongoing nightmare that I just want to end. I just want to warn other people not to make the same mistake. For the sake of your health and wellbeing DON'T buy from WDH.

Cloud · 1 July 2023