Sweetmove Pocklington reviews

★★★★★ 5/5

Google

Dick and I could not have had anyone better than Nikki Hempseed on hand to sell our house . She was always there for us giving sound advice and encouragement and was totally unflappable. She knows the Aberdeen market , the builders, decorators, gardeners but more importantly she got to know us and our needs. Nothing was too much trouble for Nikki. We cannot commend her enough, a total professional who went over and beyond in what she did . She also has a lovely sense of humour. Thank you Nikki. Sylvie and Dick .

Sylvie · 19 April 2026

★★★★★ 5/5

Google

Kate was nothing short of absolutely fantastic in our whole purchase process! She was always polite, courteous and very professional, always willing to help, and gave us regular communication throughout the purchase, which we very much appreciated. She's so friendly and we'd love to stay in touch and update her on what we do with the house updates.

Chris · 5 May 2026

★★★★★ 5/5

Google

SweetMove have provided an exceptional service every step of the way. This was my first time selling a property and they couldn’t have been more helpful. They thoroughly explained each step (in a way that was easy for me to understand). The team provided expert advice especially when I needed help with how to prepare and present my house ready for photos and viewings - I really needed their guidance and they couldn’t have been more helpful. Every team member from SweetMove; including Simon, Emily, Kate and Sarah have been only too happy to give me their time and never made me feel rushed. They kept in close contact throughout the process which has been amazing. An additional mention of their brilliant photographer Andrew. He captured the key elements of my property and the resulting photos were so great I’d want to buy the house myself all over again! These highly professional photos made a huge difference to presenting my house online. Viewings were arranged quickly, with plenty of notice given to me and feedback after each viewing. It’s clear that SweetMove cared about the process and selling my house - they did a fantastic job and I’m so pleased with the outcome. Thank you all.

Jenny · 29 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Robin Belder & Lisa / Sweetmove, and I couldn't be more impressed with the service I received. From the very beginning, they were professional, responsive, and made the entire rental process seamless. Their communication was top-notch, any questions I had were answered quickly, and they always kept me updated on every step. The property was exactly as described, and they ensured everything was in place before I moved in, which made settling in so much easier. What stood out the most was how they went above and beyond to make sure I felt comfortable and supported throughout the process. They really took the time to understand my needs and preferences, making the whole experience feel personal and stress-free. I highly recommend Robin Belder & Lisa / Sweetmove to anyone looking for a reliable, trustworthy, and professional letting agent. It's rare to find such great service in this industry, and I will definitely be working with them again in the future!"

Mahadeven · 16 September 2025

★★★★★ 5/5

Google

I couldn't praise Emily and the team at Sweetmove more if I tried, we was relocating to Pocklington & they went above and beyond in helping us find the perfect home for me and my partner. Even when the sale was going through Emily was there helping checking in on solicitors for updates & also organised everyone to firm a completion date (we was in quite a long chain also) which we fully appreciate which took that extra stress off us. I would highly recommend sweetmove if you was buying or selling a property

Joe · 16 September 2025

★★★★★ 5/5

Google

I would highly recommend Sweetmove to sell my property. From the very start they were friendly, very efficient and professional, very helpful and easy to communicate with. They were always at the end of the phone or email to answer any questions very promptly and when we had a few difficulties we’re so helpful at giving good advice. Emily was great and guided me through the whole process so well. Made a very difficult task so much easier.

Peter · 16 September 2025

★★★★★ 5/5

Google

Emily and Simon were so supportive, explained everything so well and took the time to help with anything we needed! They understand house selling can be stressful and held our hand the whole way through!

Lisa · 3 August 2026

★★★★★ 5/5

Google

Emily at Sweet Move has been an absolute star through the whole process of selling my house. Always friendly and professional, she communicated brilliantly, was understanding of my needs, and negotiated perfectly on my behalf. Sam was great when Emily was away, and took amazing photos of the house for the listing, and Kate was always really polite when liaising with me over viewings. 10/10 - would highly recommend!

Emily · 16 September 2025

★★★★★ 5/5

Google

Even if we didn’t get the property we wanted to rent (and we eventually did!) I still wanted to write about the positive experience with Sweetmove. Out of a few agencies and agents we have met/encountered in the short time of house hunting (online and in person) this agency did stand out to me as really centred around people, I didn’t feel just like an item on the list with certain income. They all (Robin and Lisa specifically) genuinely care about the future tenants whilst trying to match them with the right property. Not seeing only everything in black and white on the paper but having a truly humanistic approach. I think the name Sweet Move is not only cute and feels full of hope for the future “movers” it also holds a lot of care. Especially when nowadays in today’s society the close and personal touch is often buried and lost under perhaps effective but somehow distant professionalism and “the next…” attitude, finding our ideal home through Sweet move was a very pleasant experience.

Marci · 4 October 2024

★★★★★ 5/5

Google

Out of the 3 different estate agents we have dealt with Sweetmove Pocklington were by far the best, they had such good communication with both ourselves, our solicitors and the vendor and their solicitors. They were on the ball with everything and chased any issues up consistently, they helped to get us into our first home in time for Christmas which was a total dream come true for us! The after care from them has also been outstanding and more than we could have ever expected!

Chloe · 4 October 2024

★★★★★ 5/5

Google

Sweetmove handled the sale of my property and I also purchased my new house through them. The whole process was stress free. Both Simon and Emily were there to guide me at all times. 5* service, the best agents I have dealt with . Thank you so much to the whole team.

Claire · 16 September 2025

★★★★★ 5/5

Google

Five star rating for Sweetmove and their Sales Manager, Emily - she is a true gem to the estate agency industry! Throughout every step of my buying process Emily’s conduct has allowed me to have full confidence that my onward purchase is being dealt with efficiently and professionally. She has communicated well and on a regular basis and has shown complete patience, understanding and support of the circumstances. Being entirely professional but also very personable, Emily has been honest, helpful and hasn’t hesitated in leaving me with no questions or queries unanswered. It is clear Emily is very knowledgeable about the industry and is genuinely trustworthy making a house purchase, what is naturally a very stressful experience, that bit more pleasurable and enjoyable.

Vicky · 16 September 2024

★★★★★ 5/5

Google

Emily has been amazing, communicated the whole way through the process and made us feel so calm throughout would definitely recommend sweet move to anyone considering buying or selling a home

Milly · 14 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Sweetmove during my recent letting process, and I cannot speak highly enough of their exceptional service and the wonderful staff (Robin and Lisa) who assisted me every step of the way.From the moment I made the first contact, I was greeted with warmth and professionalism by their team.What stood out to me most was the personalized attention and care that I received throughout the entire process. The letting agents took the time to truly understand my needs and preferences, ensuring that I got the options that were tailored to my requirements. Communication was always prompt and transparent, which made the entire letting process smooth and stress-free. Whether it was answering my questions or coordinating viewings, the staff at Sweetmove were always accessible and accommodating.I also appreciated their professionalism and attention to detail when it came to handling the paperwork and legalities involved in the letting process. They ensured that everything was in order, giving me peace of mind throughout. In conclusion, I highly recommend Sweet move to anyone in search of a reliable and trustworthy agency for their letting needs. Their dedication, expertise, and exceptional customer service truly set them apart, and I am grateful for their assistance in finding my new home. Thank you to the entire team at Sweetmove for making the letting process such a positive experience!

Olamide · 20 August 2024

★★★★★ 5/5

Google

Emily and the team at Sweetmove have been amazing, from the beginning of the process to having 2 offers within 3 weeks we couldn’t have asked for better handling of our sale. Emily kept us right throughout the process, communication via WhatsApp so easy and efficient. Definitely recommend using Sweetmove!

Lucy · 4 July 2025

★★★★★ 5/5

Google

I have recently sold my property through Sweetmove in Pocklington. The whole experience was absolutely seamless- correspondence was quick and professional and Emily was on hand for advice of any kind! Emily managed to sell my property very quickly and I felt as though I was in safe hands from the first to the last moment of the sale. I would recommend Sweetmove to anyone who is buying or selling a property.

Alice · 20 August 2024

★★★★★ 5/5

Google

The Sweetmove team have been fantastic throughout the sale of our home. This was our first time seeling a property, and we felt a little daunted by the process. However Sweetmove, particularly Emily, made us feel at ease throughout and kept us updated most days during a particularly difficult time in the property market. The communication from Emily was fantastic, and she was available to listen and deal with our concerns whenever they arose. She acted in our best interests, and we couldn't have asked for anything more from her. We wouldn't hesitate to recommend Sweetmove to family and friends. They really are worth their weight in gold! Thank you!

Alex · 4 October 2023

★★★★★ 5/5

Google

Amazing service from Sweetmove, Pocklington. From initially putting our house on the market, where they took perfect photos and gained 5 viewings in just 3 days! We initially got 2 offers and accepted one, which unfortunately fell through. Sweetmove were brilliant in handling the situation and we quickly resold again in a matter of days. After a terrible 8 months (through fault of buyers) we finally completed on our sale in July 2023. I would recommend Sweetmove to everyone, especially Emily, who has gone above and beyond throughout the process.

Lauren · 4 October 2023

★★★★★ 2/5

Google

In my opinion, Sweetmove failed to look after the property as well as they should. The tenants had mounted televisions to walls, as well as other items, and glued on child locks, on for example the oven, none of which was allowed. Once I decided that I'd live in the property myself (I gave 6 months notice and due to the tenants request to move out before the end of the contact, allowed them to do so), thus no longer using Sweetmove, they weren't interested in whatever I said - all they cared about was the tenants and ensuring the rented another property through them. In future, Chris Clubley for me.

Rob · 16 September 2025

★★★★★ 5/5

Google

Emily who works for sweet move in Pocklington was fantastic throughout the process of us buying a house, making the process enjoyable. Emily was available when needed and her communication was great. Emily was accommodating with viewings and helpful around the completion.

Natalie · 8 May 2025

★★★★★ 5/5

Google

Robin was amazing at finding a property for me to rent. She put up with all my worries and questions and even booked in viewings for me without me needing to ask! I couldn't have asked for a better lettings agency!

Lucy · 14 April 2025

★★★★★ 5/5

Google

Sweetmove are a top quality estate agent. Having handled the property when I originally bought it I knew I wanted to use them again to sell it. Emily was brilliant throughout. Although the rest of the team were just as helpful when needed. I wouldn't hesitate to use them again.

Caroline · 4 October 2024

★★★★★ 1/5

Google

Terrible service. No communication - did not call me back about a viewing despite calling them several timex. Will not buy a house from these guys ever

Mariana · 20 August 2026

★★★★★ 5/5

Google

Absolutely delighted with the service of the sales team throughout the entire process. Di, in the early days, made sure I was completely confident with the process (reassuring me about COVID safety during viewings etc) Carole blew me away with her energy and downright doggedness throughout the viewing and closing date stage, and was always on hand to answer any questions I had. Alicia and Jennifer were also very efficient and encouraging in terms of what my property sale could achieve. I sold my house in 11 days but received a competitive offer on day four so was reassured very quickly that this was a great time to sell. I would certainly recommend the North Berwick sales office to anyone thinking of selling in East Lothian.

Emma · 19 May 2022