Harron Homes Pocklington reviews

★★★★★ 5/5

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Friendly, informative staff

Sales staff are there to assist you and have time to talk facts and time for you and to listen and the position you are in.Offer of hospitality is welcome when spending time at sales office.

Customer · 23 September 2024

★★★★★ 5/5

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The Grange, Shireoaks.

My wife and I have just been to check on the progress of our new home at The Grange, Shireoaks. We were aware of some negative feedback regarding Harron Homes prior to our reservation but we also have a number of friends that have bought from Harron on other sites and besides the expected minor snags their experiences have been excellent. Thus far our own experience has also been excellent, we elected to part exchange and this has been very straight forward, the offer was a little lower than we would have hoped for but the ease and convenience has definitely been worth it. The sales team at The Grange are superb, (Joanne and Jeanette in particular) the information they provided prior to reservation was very detailed, they really know their houses. After reservation their communication has continued to be great with weekly build and progress updates. It does make me think that Harron are trying to address some of the issues around communications that people have mentioned. As for the house and site, this will be our fifth newly built house so we have some experience and compared to previous houses the standard of finishing is high. Attention to detail is also to be commended, for instance the kitchen units have been fitted but then have been fully wrapped and protected to ensure it is free from any damage during further works, this might seem small but this level of attention is not something we have experienced with other builders. Apparently this is driven by the new site manager (Steven) who is said to be driving a much higher standard of finish and we have no reason to doubt this. This ethos does seem to carry through to the tradespeople. We met the electrician(Ben) who was carrying out some additional work that we have requested and he seems to have a genuine pride in his work. Clearly the house isn’t complete yet and it remains to be seen how well Harron Homes deal with our inevitable snags etc, but so far it’s been superb.

Mark · 27 October 2019

★★★★★ 5/5

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Amberwood Chade

We have recently purchased a Hereford at Amberwood Chase. The service and in particular from Jane has been excellent. We can’t wait to move into our new home. A & G Richardson

Arran · 26 October 2019

★★★★★ 5/5

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Excellent Customer Service

We reserved our Harron home in June at The Grange Shireoaks.Having wanted a Harron home for quite a few years now we finally took the plunge & bought one.Our sales rep Jo has been fantastic from start to finish. She’s helped us with many queries & made our experience a lovely one so far.Steve our Site Manager has kept us up to date with build plans & he’s always met the deadline he’s given us. Even being in front of the deadline on occasion.Really happy with our experience so far & cannot wait to move into our beautiful new home.Amy

AmyG · 21 October 2019

★★★★★ 5/5

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The Brambles

The Brambles, Retford. Nothing but praise for the company so far. Staff have gone above and beyond to help with our concerns. Have spent most of the day picking our appliances, carpets etc and the staff couldn’t do enough for us. I’ve purchased 5 new builds over the years and this is by far the highest level of detail and customer service that I have received. Highly recommend.

Michael · 4 June 2022

★★★★★ 1/5

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Heritage Green Chesterfield

Don’t be fooled by the amazing show homes that draw you in. The whole harron experience is awful if only I had read these before. It starts when your greeted with the rude and abrupt saleswomen then continues through the whole journey. Even when you pick the keys up to your dream house and are given some towels because there is a bit of a leak they say which turns out to be a flooding of the downstairs toilet. The latest fault is to have a water leak coming through the ceiling. We have loads standing water on the flat roof the grass is laid on rumble so will not grow. Our snagging company found 211 faults which leaves us with no faith in the house or harron homes feels more like e renovation project rather than a new build. All the lies and false promises to try and keep you quiet will wear you down. Snagging seems to be hit and miss to a low standard not the luxury they promise.

Andy · 4 October 2019

★★★★★ 5/5

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Thorpe Meadows

Just wanted to say how great our experience has been so far with Harron. Jeanett and Sylvia have been brill from start to finish. Regular updates including photos of the progress that’s being made. Very accommodating with our site visits to show us around. We can’t wait to move into our new home in the coming weeks! Ryan & Laura

Ryan · 4 April 2023

★★★★★ 1/5

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Avoid at all costs!

I could write war and peace referencing all the 2 faced lies and outrageous bodge jobs I'm currently dealing with but the bottom line is this. They do not give a flying crap once you have paid your deposit, and then it gets progressively worse until you cant actually believe a company this bad can physically exist.I'm now 18 months into my journey with Harron Homes and so far I've been physically intimidated by a site manager for simply asking questions, I've been told lies that range from 'no that's your view we're not building there... to the inspection is booked i promise...to I'm sorry we'll sort it, which consists of waiting 6 months before blowing your top and some dimwit comes and bodges it leaving you wishing you just arranged for a professional to do it properly. One of my particular favourites however were the 2 data protection breaches which were dealt with by laughing it off. Then you come to the actual quality of the property, DO NOT take the show home as an example of what your getting, the difference between the workmanship on the show home and that on my actual property couldn't be any further apart if my house had been built by cave men with mud pies, in fact it probably has been!I wouldnt wish Harron Homes on my worst enemy. The business model boils down to bodge it as cheap as possible and ignored the customer until they give up......

Simon · 24 September 2019

★★★★★ 1/5

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Long Delays

Harron Homes are the worst company I’ve ever had to deal with. The customer service is non existent. No one answers questions and obtaining factual information is near on impossible. We are now on a 6 month delay to our estimated completion date given by the sales team at their Edenbrook Vale site. They still won’t confirm a completion date just a rough month which doesn’t fill us with confidence that we will actually move in when they say. We’ve asked to speak with construction and they don’t call us back. My advice to anyone thinking of buying a Harron Homes property is to avoid. Spend your hard earned money with a company that care about their customers.

Laura · 24 September 2019

★★★★★ 5/5

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Huddersfield: outstanding service!

Went up to view the show homes and they were absolutely stunning. Very tidy, clean and so presentable. Have the most welcoming and delightful team as we were all treated so nicely. We were greeted by Jacquie, and she was so nice. 100% recommend even just popping up and viewing the show homes as they give you lots of useful information and support, even if you decide that it is not the best place for you- it is extremely worth a viewing! They provide a wide range of homes and allows you to build an idea of what you would like in a home. Best service yet!

Marie · 23 September 2019

★★★★★ 5/5

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our harron home at The Banks

After waiting a long time for our home, due to circumstances beyond anyone's control, we moved in in august. We absolutely love our home, it is perfect for us, in an ideal situation in a lovely cul de sac with friendly neighbours. There are less snags than we expected for a new house and Anthony and Chris on site have responded quickly to any of the minor snags that we have found. The quality of the materials used in the build is excellent when we have compared it to other new houses and the design is fantastic.

Lynn · 21 September 2019

★★★★★ 1/5

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Stay Clear of Harron

We moved to what was supposed to be our dream home last year. Since moving in we’ve had no end of problems. The garden walls collapsed narrowly avoiding injury to our 3 year old grandson, the kitchen diner suffered extensive damage due to raining in, the whole kitchen floor had to be replaced and we’ve had black mould in the kitchen. Non of the internal doors fit. When we threatened legal action we were told they would refuse to carry out the work. Customer service is shockingly poor. We expected snags and had they been dealt with properly and we hadn’t been ignored by harron then this may have been a different review

Diane · 10 September 2019

★★★★★ 5/5

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The hawthornes carlton

We decided to sell our house. Nicola in the carlton sales officeat the hawthornes was very approachable and explained that harron homes would assist us in selling. The service was quick and swift and nicola kept us informed at every step. We have reserved our new home and look forward to moving very soon. I cannot praise nicola at the hawthornes highly enough for her service and professionalism

Helen · 28 May 2022

★★★★★ 5/5

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We moved into Bishops glad Ripon with…

We moved into Bishops glad Ripon with the intention of finding our forever home and we were not disappointed. We part exchanged our old house which was very smooth, it was delayed by a month but important our house was right,. we absolutely love the house and the area. there were some very minor snags. the very attentive on site workmen had every thing fixed within a few days. the rooms are all a good size. it just the sort of neighbourhood we want to bring up our family. there is a beautiful nature reserve less than 50 metres from the house. Plot 8 bishops glade .

Edward · 8 September 2019

★★★★★ 5/5

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Helpful sales advisors

We’ve just completed our colour options at the Lavender Fold site and have to say we were wary about going with Harron Homes from the reviews at first.However, we visited our friend’s house on another development whose snags were minor and resolved in good time, which settled our nerves as they have a beautiful property. We managed to put an early bird down on a Baybridge back in April and since then the sales side has been absolutely brilliant.Our sales advisors Sharon and Eileen couldn’t have been more helpful answering our many questions. As first time buyers we also found their recommended financial advisor and solicitor really helpful, making the legal side run very smoothly!For us the buying process has been seamless and we’re currently keeping everything crossed for a Christmas completion to a high standard. I’ll leave an updated review post move in!

SH · 7 September 2019

★★★★★ 1/5

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This is a House Builder to avoid

This is a House Builder to avoid. They can NOT be trusted. We have been in our House approx 14 months now and most of our snags are still to be resolved. Customer service is just awful. They wont respond to emails or phone calls, even if you have water leaking into your lounge!!! I can say with 100% confidence that this is the worst company we have ever dealt with.As for the 5 * reviews, Enid Blyton must be contarcting at Harron Homes, writing both the literature and the reviews. They are completely untrustworthy and 1 star is 1 too many. Save yourselves literally years of stress by buying from a more reputable builder.

Henry · 6 September 2019

★★★★★ 1/5

Trustpilot

Consider other options

The review below has clearly been written by Harron Homes - what a load of cobblers! If you believe that, you’ll believe anything. The person also hasn’t actually bought a “luxury” Harron Home.View your other options before you buy! We’re on a new estate, and others that have been here from the start have outstanding issues. We paid for a lot of upgrades, most if not all either dont work/ scratched or are of poor quality. The contractors that come in to fix things have no regard for your property. For example, we had some painting work carried out following a repair to the ceiling. Dust sheets were not used and paint dripped all over our table. Harron Homes proceeded to scrub this and damaged our table. We have been locked in a battle to have this and the other many ongoing issues sorted since Oct. 2018. Since moving on to the site there have been 3 different site managers all promising resolutions but to little or no avail. Customer care are despicable and we are looking to take legal action against the company. If you call site personnel/ directors for updates they either dont answer or pass you on to someone else. I can honestly say this is the worst move we ever made!! I would genuinely not bother with this company and only feel sorry for the poor unsuspecting souls that do purchase.... you'd be in for a rough and stressful time.

Lisa · 6 September 2019

★★★★★ 5/5

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I was worried by reading the reviews on…

I was worried by reading the reviews on line about Harron as I had never heard of them. I was waiting for the sales office at Howden to open as im from the area so looked them up. I was quite disappointed from what I read to say the least. However ive since been to the sales office and the lady there was so helpful. She recommended I go and have a look at the show homes near by since they are not built yet at Howden. I did say I didn't like what I read on line but I really loved the show homes and the style of houses plus I wanted a house close to town and the train station. To ease my concerns she suggested I go and look for myself and drive around a nearby site . It seems peoples experiences are very different. The lady in the sales office explained to me about the company and how they are now using the NHBC which I didn't know what that was until it was explained. From what I gather it will make sure standards are improved. The sales lady and the site manager who I also met really made me feel confident about buying a house there so I decided to early bird on a plot. They were both really professional and genuine. I feel like ive been properly informed at the start to make a considered decision. I don't expect the house to be perfect but I do trust that if theres anything that needs sorting that it will get fixed.

Penny · 6 September 2019

★★★★★ 1/5

Trustpilot

Mislead from the start

The sales side was actually fairly reasonable, except when we purchased the property, the sales lady said "make sure you keep pestering Customer services after you moving in date for any defects", which we thought was quite a strange thing to say. Now after 17 months of phoning and emailing the customer service team daily we have both come to the conclusion that she knew we were being sold a defect riddled house which, as it transpires, applied to almost all of the estate.I do feel as though we have been totally mislead and that the customer service team really could not care less. They are a greedy profit driven company were customers come last. This experience has made us think twice about ever buying a new home again, but NEVER NEVER EVER from HARRON HOMES. The best advice I have seen is to talk to people who have already been thru the Harron "experience", knock on the doors and get your info first hand, as I don't believe the higher rated reviews are even possible from a genuine buyer.

Paddy · 3 September 2019

★★★★★ 5/5

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We recently moved into our new home on…

We recently moved into our new home on Amberwood Chase in Dewsbury. We had several friends who had already bought and moved into homes on the development and had mixed reviews from them but seemed more positive than negative so we wasn't deterred.The development had recently changed from LABC to NHBC and NHBC seemed to be much more involved in the build process which gave us peace of mind that some of the negative comments we'd heard would not be an issue for us.During our home demo we had our inspector hats on, looking for known defects and to our surprise, we found only than a hand full of cosmetic faults. The finishes looked excellent throughout. After moving in we had discovered more defects, some still only cosmetic but some a little more serious. I kept an open dialog with sales (Jo) and the site manager (Matt) who both responded quickly and took satisfactory steps to resolving the issues in good time. It took just over a month to resolve the issues and we're now settled in enjoying our beautiful new home.Id like to thank Harron Homes for an amazing buying experience and for being so attentive to our needs. Both Matt and Jo visited regularly while were settling in, offering assistance when required and going the extra mile to make sure we had everything we needed.We would / have recommend Harron Homes to friends and family and would definitely buy from them again.

Craig · 2 September 2019

★★★★★ 1/5

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My son bought a house 15 months ago and…

My son bought a house 15 months ago and had trouble from the start, the snag list never got done after countless reports, hes had leak after leak still nothing done. They take your money and then dump you off !!! STAY CLEAR OF THiS COMPANY!!!!!!!

Helen · 19 March 2024

★★★★★ 1/5

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This is now our 6th new house in past…

This is now our 6th new house in past 17 years. I have purchased from Persimmon, Avant Homes, Barratt, Bellway and a Taylor Wimpy. In total with those houses we had approximately 200 defects between them, which I thought was pretty good and reasonable. Getting the defects remedied was fairly quick and customer service responded as expected. Well we have now purchased a house from Harron Homes and what a difference, we had 297 defects. Its a lot more than we ever expected to get and also more than all the others combined!!! We have been dealing with customer services for over 16 1/2 months now and our list has reduced to 201. The company is a shambles. They build the houses as cheaply as possible to maximise profit at the expense of the customer. The staff turnover is continuous, we had 3 site managers. They treat the customers with utter contempt and are really extremely happy to leave you with a defect riddled property. Amy, the customer service manager, told us that she was passionate about ensuring customers are happy and providing a good service, but as its turned out that does not include rectifying the defects. These are the worst house builders I have encountered by far, no others purposely build houses so badly. I would recommend you buy a house from a reputable builder that places the customers first, otherwise you will end up like every other Harron House customer and regret your purchase and have to wait years before its completed (if ever).

Alison · 24 August 2019

★★★★★ 1/5

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Badly let down

We feel so let down. For the last two years we have been dealing with that inept customer care team, telling us (even promising) that our issues will get sorted just to be continually let down. We are now at a stage were we need to move out of the area and can't, as the house is not even finished. They should be banned from selling houses. Harron should hang their head in shame. As a House builder I would not even slightly recommend them.

Joey · 16 August 2019

★★★★★ 5/5

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Harron Homes event at The Hawthorne’s, Carlton.

I was delighted to be asked to attend the fabulous Harron Homes event at The Hawthornes, Carlton. Really enjoyed talking to everyone who attended, about the latest Interior Design Trends. We also put together some beautiful concept boards which went down really well. Excellent well planned and executed event by the lovely Harron Homes Team at this stunning site. Look forward to the next one.

Karen · 27 September 2022