Trusted Agent profile · Plymouth
★★★★★
585 reviews across 2 platforms
143 Ridgeway, Plympton, Plymouth, PL7 2HJ, PL7 2HJ
Part of Fox & Sons, see every office.
Fox & Sons's office in Plymouth, at 143 Ridgeway, is rated 3.6 out of 5 across 585 reviews on two platforms, including 164 Google reviews rated 4.9.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleAll members of the team were very professional and understanding throughout our move. All our questions and queries were dealt with promptly. We would recommend fox and sons to our family and friends in the future.
Hello Gina, thank you so much for taking the time to review our Fox and Sons team in Plympton. We are so glad you found the team to be professional and understanding and thank you again for the kind recommendation!
1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
5/5
GoogleDaniel was prompt and efficient & kept us informed at all stages finding a better deal
2/5
GoogleJust told, by their agent, 'to go and search for houses our selves on the net' not much help!
Dear Simon, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review / complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@fox-and-sons.co.uk in order to resolve this.
5/5
GoogleI highly recommend using Fox &sons from my 1st meeting with Dan who worked so hard in getting my mortgage funds in place to Tara and Kieth in selling my cottage. Nothing was too much trouble and they were all helpful in every step of the way. Thank you all for your help and support in helping me to move on to the next chapter in my life!!!!
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
5/5
GoogleKeith and the team have been a wonder. Thank You!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
1/5
TrustpilotDO NOT USE FOR RENTING
DO NOT USE FOR RENTING. It took over a month and numerous emails for them to process the repayment of our security deposit. We had to do all the chasing - all they could supply was excuses. You have been warned.
4/5
TrustpilotFox and sons- burgess hill branch
Fox and sons- burgess hill branch Myself and my partner bought through fox and sons, the experience was stressful due to the seller of the house we were purchasing, but I can happily say that f+s were very supportive and helpful through this experience. Jamie from fox and sons was especially great at staying in contact with me and was amazing support and guidance.
5/5
Googlesold a house through Fox & Son's, have a little hiccup along the way, but these people sorted this out for me and everything then went smoothly after, good communications, friendly folk as well...
1/5
TrustpilotPlymouth Branch
Plymouth Branch - I would give 0 stars if i could, they have no respect of privacy, they just give your key out to people who let themselves into your place without any warning.
5/5
TrustpilotAll the staff were efficient
All the staff were efficient, knowledgable, kept to deadlines, communicative, polite and extremely helpful. The property's sale under difficult circumstances would not have been achieved without their diligent work and excellent support. Well done to you all and thank you. Good luck for the future.
5/5
GoogleGoing to discuss buying a first house is a big scary thing, Dan Luckie from Fox and Sons was an absolute wonder, making every step as easy as possible from sorting insurances, the mortgage and general questions he could not have made it any easier. A massive thank you from Alex and Megan for making our first home a possibility.
5/5
GoogleFox and Sons helped us through the whole process of buying our first home and made this daunting process less intimidating. The whole team is helpful and friendly, I would highly recommend!
5/5
GoogleGreat service with a smile,it was dual marketed with Connels but fox and sons generated more leads and the best offers for the property in a quicker time.would recommend❤️🐼❤️ …
1/5
TrustpilotDo not use
Do not use. No consideration or care for GDPR. Run by children.
5/5
GoogleGreat service from Lucas at the Plympton branch. My property was swiftly and professionally photographed, listed and had open house viewings with 2 days. House now sold 10 weeks later. Good communication, very reasonable fees and would definitely recommend. Thanks again
1/5
TrustpilotMost Most pathetic dishonest rude liar, unprofessional agencies dishonest rude…
Most pathetic dishonest rude liar, unprofessional agencies we had. If there is an option to give negative rating i would love to do so. Rating 1 is too high for them
1/5
TrustpilotTry to sell a property already under…
Try to sell a property already under offer,very unprofessional.Please avoid at all cost
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